Hotel Receptionist Jobs in Saudi Arabia

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

Job Title: Cashier 

Job Duties:

• Receive customers and take orders accurately.
• Enter orders into the Point of Sale (POS) system.
• Receive payments and issue invoices.
• Ensure orders are delivered correctly.
• Provide excellent customer service and handle inquiries professionally.
• Maintain the cleanliness and orderliness of the work area.

Requirements:

• High school diploma as a minimum.
• Previous experience as a cashier or in restaurants.
• Good customer service and communication skills.
• Basic knowledge of English.
• Ability to work under pressure and in shifts.

Start Date: Immediate.

Tasks and Responsibilities:

• Organizing and managing appointments and meetings.
• Receiving phone calls and transferring them to the relevant departments.
• Preparing correspondence, letters, and administrative reports.
• Organizing and maintaining files and documents electronically and in paper format.
• Monitoring email and responding to inquiries.
• Coordinating between different departments and following up on daily tasks.
• Preparing meeting minutes and following up on the implementation of recommendations.
• Proficient use of email professionally.
• Ability to coordinate meetings via Teams or Zoom.
• Skill in preparing presentations and reports.
• Full-time commitment to work and adherence to working hours. 

Qualifications and Requirements:

• Diploma or Bachelor's degree in Business Administration or related field.
• Previous experience in secretarial or administrative work (preferably one year or more).
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
• High organizational and time management skills.
• Tact and good customer and visitor relations.
• Ability to work under pressure and take responsibility.
• Proficiency in Arabic speaking and writing, with English language considered an additional advantage.
• Excellent communication skills and ability to work within a team.

Benefits:

• Competitive salary determined based on experience and competence.
• Professional work environment.
• Opportunities for career development and professional growth.

Work Location: Riyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, managing their communication needs efficiently and professionally to ensure a positive guest experience.

W Hotels is committed to igniting curiosity and expanding horizons for guests. Operating under the "Whatever/Whenever" service culture and as part of Marriott International, the role offers an opportunity within a global organization that values innovation and a commitment to redefining luxury.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns promptly and courteously.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, setting up "do not disturb" statuses, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure proper functionality.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent customer service and guest relations abilities.
• Proficiency in telephone operations and handling multiple lines.
• Effective problem-solving and conflict resolution skills.
• Competency in computer operations and using relevant systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

• [Majdawi Recruitment Company] announces a job opening for an Administrative Employee, to work within its team in Riyadh.

• Job Duties:
• Follow up with clients after the contract is completed and ensure their satisfaction with the service provided.
• Handle customer inquiries and feedback and coordinate with the relevant departments to ensure prompt completion.
• Document customer data, prepare periodic reports, and contribute to improving the customer experience and service quality.

• Qualifications and Requirements:
•  High school diploma as a minimum (Diploma preferred).
•  High communication skills and politeness in speech.
•  Proficiency in using a computer.
•  Ability to work within a team and withstand work pressure.
•  Seriousness and commitment to work.

• Work Advantages:
•  A stimulating work environment.
•  Attractive salaries.
•  Medical insurance.

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, handling guest requests, and providing essential information and support. You will play a crucial part in maintaining the smooth operation of hotel communications and upholding W Hotels' commitment to providing unparalleled service.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and efficiency.
• Operate the telephone switchboard station to manage all incoming and outgoing communications.
• Process guest requests, including wake-up calls, screening calls, implementing do not disturb settings, call forwarding, setting up conference calls, handling TDD relay calls, and managing non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages when necessary.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate parties.
• Activate and deactivate guest room message lights as required.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure it is functioning correctly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring they receive appropriate support and attention.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Proficiency in Telephone Operations.
• Strong Guest Service and communication abilities.
• Effective Problem-Solving skills.
• Capability in providing excellent Customer Support.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods. Employees must be able to enter and locate information using computers and/or POS systems. Additionally, the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance is necessary.

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

• Welcome visitors, clients, and employees professionally and courteously.
• Answer incoming phone calls and direct them to the appropriate departments or individuals.
• Schedule and manage appointments using scheduling software while maintaining accurate calendars.
• Maintain the reception area in an organized, clean, and professional manner.
• Perform administrative tasks including mail distribution, data entry, and document management.
• Provide information about company services and direct inquiries to the relevant departments.
• Manage visitor logs and ensure compliance with security protocols.
• Support office operations by assisting with general administrative tasks as needed.
• Handle correspondence and maintain the confidentiality of sensitive information.
• Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

• Proven experience in a reception, customer service, or similar role requiring direct public interaction.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications and phone systems.
• Ability to multitask and prioritize in a busy work environment.
• Professional demeanor with a friendly and empathetic approach to customers.
• Ability to remain calm and handle multiple inquiries simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

• Reception
• Customer Service
• Organizational Skills
• Communication (Verbal and Written)
• Microsoft Office Suite
• Phone System Operation
• Scheduling Software Proficiency
• Appointment Management Systems
• Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

Customer Accountant (Cashier) Required – Restaurant

We are looking for a precise and organized customer accountant (cashier) to join our team. The candidate will be responsible for efficiently managing cash operations, providing excellent customer service, and maintaining the accuracy of daily financial records.

Duties and Responsibilities:

• Receiving and accurately recording customer payments via the Point of Sale (POS) system.
• Providing professional and friendly customer service.
• Managing the cash drawer and ensuring that recorded amounts match the available cash.
• Preparing daily reports on sales and financial operations.
• Assisting in organizing and arranging the work area and maintaining its cleanliness.
• Collaborating with the team to ensure smooth operations.

Required Qualifications:

• Previous experience in cashiering or cash accounting (preferably in restaurants).
• Good customer service and effective communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Accuracy, honesty, and punctuality.
• Proficiency in using Point of Sale (POS) systems and computers.

Benefits:

• Professional work environment.
• Competitive salary and performance-based incentives.
• Opportunities for professional development and growth.

About the Role

W Hotels is seeking an F&B Service Expert to join its team in Riyadh, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to a brand focused on creating memorable guest experiences where food and beverages are central. As an F&B Service Expert, you will play a key role in delivering exceptional service to ensure each guest interaction contributes to a positive dining experience.

The hospitality approach at W Hotels aims to craft immersive experiences. Guest Service Experts are encouraged to take initiative in providing a range of services to enhance guest satisfaction. This role is important in maintaining W Hotels' reputation for innovative luxury and its "Whatever/Whenever" service philosophy.

Key Responsibilities

Responsibilities for this role are expected to include:

• Delivering a range of services to ensure guests enjoy their meals and the overall dining experience.
• Setting tables according to W Hotels' standards.
• Communicating effectively with the kitchen team to ensure a smooth service flow.
• Interacting with and serving guests in a professional and engaging manner.
• Maintaining the cleanliness of work areas and supplies.
• Ensuring all transactions are handled efficiently and contribute positively to the guest experience.
• Upholding W Hotels' quality standards in all service aspects.
• Maintaining a professional uniform, personal appearance, and communication style.
• Contributing to a safe workplace environment.
• Adhering to company policies and procedures.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is necessary for this role.
• No specific licenses or certifications are required at this time.
• Ability to stand, sit, or walk for extended periods, including moving over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify information on menus.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Guest Service
• Food and Beverage Service

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels, a brand within Marriott International, is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, recognizing that a rich blend of culture, talent, and experiences among associates is its greatest strength.

📢 Job Announcement – Appleez Burger Restaurant

About the restaurant:

Appleez Burger is a restaurant specialized in serving high-quality burgers, located in Al-Olaya neighborhood. We strive to provide a unique experience for our customers through excellent service and quality in every order.

We are looking for cheerful individuals with high morals

to join our team

🔹 Order Delivery Employee

Responsibilities:

• Prepare the customer's order with the preparation team

• Call the customer and receive the order

• Deliver the order to the customer while ensuring its accuracy and completeness

🔹 Hall Supervisor

Responsibilities:

• Greet the customer with a welcome and a smile from the moment they enter

• Determine the type of order (dine-in or takeout)

• Assist the customer and follow up on their needs inside the hall

📍 Location: Al-Olaya

💰 Salary: To be determined after the interview

To apply, please contact us privately or send your CV.