Operations manager Jobs in Saudi Arabia

Join NES Fircroft as an Operations Support Manager!
We are seeking a dedicated professional to oversee policies and procedures related to government relations and contractor HR functions in the Saudi Arabia region.

Key Responsibilities:

• Monitor government relations and contractor HR processes.
• Supervise daily operations within the region.
• Evaluate performance to ensure compliance with standards.
• Maintain accurate documentation and records.
• Act as the main contact for communication with senior management.
• Identify and mitigate risks associated with compliance obligations.
• Ensure full compliance with Nitiqat and Saudisation obligations.
• Collaborate on training solutions for Saudi nationals.

Required Competencies:

• Bachelor’s degree in relevant discipline.
• 5+ years of relevant experience in HR operations.
• Experience in government relations and compliance.
• Excellent communication skills.

Why NES Fircroft?
We are a leading provider of engineering staffing solutions worldwide, with over 90 years of combined experience. Join our committed team and contribute to impactful projects in various industries.

Join Our Team as an Operations Manager!
We are excited to announce a career opportunity for the role of Operations Manager in Pre-Fabrication / PEB Manufacturing with our esteemed client, a leading multinational organization in the Steel Pre-Fabrication / PEB Manufacturing sector.

Job Purpose:
The Operations Manager is pivotal in leading and optimizing Production, Production Planning, and Maintenance operations within the Pre-Fabrication / PEB manufacturing environment. Your role will ensure the safe, efficient, and cost-effective manufacturing of high-quality pre-engineered and pre-fabricated steel products, consistently meeting delivery schedules, customer requirements, and financial targets as per the Company's operational excellence standards.

Key Responsibilities:

• Lead end-to-end manufacturing operations including production, planning, welding, painting, and maintenance.
• Ensure achievement of production volumes, delivery commitments, cost targets, and quality standards.
• Drive operational excellence through Lean Manufacturing, Six Sigma, Kaizen, 5S, and continuous improvement initiatives.
• Ensure compliance with international fabrication standards (ASTM, ASME, ANSI, API) and company procedures.
• Oversee the implementation and maintenance of Quality Management Systems (ISO 9001, ISO 14001).
• Manage departmental budgets, cost control, and financial performance, including variance analysis and optimization.
• Lead, coach, and develop production, planning, and maintenance teams, conducting performance reviews and capability building.
• Ensure strict adherence to HSE policies, enhancing safety culture across operations.
• Support capital planning, equipment utilization, and maintenance strategies for all fabrication machinery.
• Collaborate with engineering, quality, supply chain, and commercial teams to meet business objectives and customer expectations.
• Participate in workforce planning, recruitment recommendations, training, and disciplinary processes as per company authority levels.

Qualifications:

• Bachelor’s Degree in Mechanical, Industrial, or related Engineering discipline.
• Post-graduate qualification in Operations / Production Management is an advantage.

Experience:

• 12+ years of relevant manufacturing experience.
• Minimum 5 years in a senior managerial role within portable housing, pre-fabrication, welding, and painting environments.
• Strong exposure to pre-engineered buildings (PEB), prefabricated homes, and portable units.

Technical & Professional Knowledge:

• Strong understanding of steel fabrication machinery, processes, and production workflows.
• Hands-on knowledge of international fabrication standards (ASTM, ASME, ANSI, API).
• Familiarity with FrameCad software and FrameMaster machines is highly desirable.
• Advanced knowledge of TQM, Six Sigma, FMEA, DOE, Lean Manufacturing tools.
• Proven experience in process optimization and performance improvement programs.

Skills & Competencies:

• Strong leadership, team management, and people development capability.
• Excellent problem-solving, root cause analysis, and decision-making skills.
• Sound understanding of budgeting, cost control, and financial analysis.
• Effective communication skills in English (Arabic is an advantage).
• High safety awareness with the ability to enforce safe work practices.

Join Our Team as a Cementing Operations Manager!
We are seeking a dedicated and experienced Cementing Operations Manager to lead our drilling services operations at Weatherford. This role is crucial in managing all cementing operations to ensure safety, efficiency, and high-quality service delivery.

Key Responsibilities:

• Oversee the planning, design, and execution of all cementing jobs, ensuring compliance with client requirements.
• Manage the preparation of cement slurries, additive blending, and lab testing to achieve operational and well integrity goals.
• Ensure optimal utilization and maintenance of cementing units and related tools.
• Supervise pre-job engineering activities and coordinate closely with drilling teams.
• Monitor real-time job performance and make necessary operational adjustments.
• Review post-job reports and analyze operational data for continuous improvement.
• Ensure compliance with HSSE regulations and company policies.
• Manage inventory of cement and additives to avoid shortages.
• Lead troubleshooting of operational issues and support training for engineers and field crews.
• Collaborate with sales teams to prepare tenders and client-specific solutions.
• Manage budgets and cost control measures for financial objectives.

Required Skills and Qualifications:

• Bachelor’s degree in Petroleum Engineering, Mechanical Engineering, or related field.
• Minimum of 7 years of cementing operations experience, including 3 years in a leadership role.
• Proven experience in P&L management within oilfield services.
• Strong leadership, communication, and client relationship skills.
• In-depth technical knowledge of cementing processes.
• Fluency in English.

We invite you to apply and be part of an industry leader dedicated to operational excellence and business growth.

Join Our Team!
We are a leading company in the coffee shops and restaurants sector located in Dammam, and we are currently seeking a skilled Operations Manager to oversee our operations and ensure our business runs smoothly.

Role Responsibilities:

• Manage multiple branches and optimize daily operations.
• Provide strong leadership and communicate effectively with team members.
• Utilize problem-solving skills to address challenges proactively.

Requirements:

• Minimum 4 years of experience in operations management.
• Proven experience in the coffee shops or restaurants industry is essential.
• Excellent leadership, communication, and problem-solving skills.

If you meet the above qualifications and are ready to take your career to the next level, we would love to hear from you!

Join Libera Consultants as an Operations Manager!

We are seeking an experienced and results-driven Operations Manager to oversee and manage all aspects of onshore drilling rig operations for a market-leading drilling contractor in Saudi Arabia. This is a hands-on, residential role requiring a visible leader to manage multiple land rigs and ensure safety and efficiency in drilling operations.

Key Responsibilities:
- Lead daily onshore drilling operations focusing on safety and crew welfare.
- Oversee all rig activities ensuring compliance with contractual, regulatory, and safety obligations.
- Establish and report on operational performance metrics.
- Conduct regular site visits and lead management meetings.
- Manage rig contracts and client relationships for maximum operational value.
- Support business development and lead initiatives for continuous improvement.

Qualifications & Experience:
- Bachelor’s degree in Engineering or related discipline.
- Minimum 15 years of experience in drilling rig operations.
- Experience in a Senior Rig Superintendent or Operations Manager role.

Skills & Competencies:
- Knowledge of drilling safety systems and operational best practices.
- Strong leadership and stakeholder management skills.
- Excellent planning and decision-making abilities.

Executive Vacancy – Operations Manager
Join a leading engineering consultancy firm as an Operations Manager, where you will oversee and optimize core business operations. This is a senior executive role that demands proven leadership within engineering consultancy environments.

Key Responsibilities:

• Lead and manage all operational functions of the engineering consultancy.
• Oversee engineering workflows, project coordination, and resource utilization.
• Establish and monitor operational KPIs, policies, and procedures.
• Ensure effective coordination between engineering disciplines, finance, HR, and business development.
• Support executive management in strategic planning and decision-making.
• Ensure compliance with contracts, local regulations, and professional standards.
• Drive operational excellence, efficiency, and continuous improvement.

Mandatory Requirements:

• Bachelor’s degree in Engineering (Master’s degree is a strong advantage).
• Minimum 10–15 years of experience within engineering consultancy firms.
• Proven experience in managing multi-disciplinary engineering teams.
• Strong understanding of engineering operations, project lifecycles, and consultancy business models.
• Demonstrated leadership, decision-making, and problem-solving capabilities.
• Experience working in Saudi Arabia or the GCC is highly preferred.

What We Offer:

• Senior leadership role within a well-established engineering consultancy.
• Competitive executive-level compensation package.
• Direct involvement in strategic growth and high-profile projects.
• Professional, stable, and performance-driven work environment.

Join NES Fircroft as an Operations Support Manager!
We are seeking a dedicated professional to oversee policies and procedures related to government relations and contractor HR functions in the Saudi Arabia region.

Key Responsibilities:

• Monitor government relations and contractor HR processes.
• Supervise daily operations within the region.
• Evaluate performance to ensure compliance with standards.
• Maintain accurate documentation and records.
• Act as the main contact for communication with senior management.
• Identify and mitigate risks associated with compliance obligations.
• Ensure full compliance with Nitiqat and Saudisation obligations.
• Collaborate on training solutions for Saudi nationals.

Required Competencies:

• Bachelor’s degree in relevant discipline.
• 5+ years of relevant experience in HR operations.
• Experience in government relations and compliance.
• Excellent communication skills.

Why NES Fircroft?
We are a leading provider of engineering staffing solutions worldwide, with over 90 years of combined experience. Join our committed team and contribute to impactful projects in various industries.

Join Our Team as a Cementing Operations Manager!
We are seeking a dedicated and experienced Cementing Operations Manager to lead our drilling services operations at Weatherford. This role is crucial in managing all cementing operations to ensure safety, efficiency, and high-quality service delivery.

Key Responsibilities:

• Oversee the planning, design, and execution of all cementing jobs, ensuring compliance with client requirements.
• Manage the preparation of cement slurries, additive blending, and lab testing to achieve operational and well integrity goals.
• Ensure optimal utilization and maintenance of cementing units and related tools.
• Supervise pre-job engineering activities and coordinate closely with drilling teams.
• Monitor real-time job performance and make necessary operational adjustments.
• Review post-job reports and analyze operational data for continuous improvement.
• Ensure compliance with HSSE regulations and company policies.
• Manage inventory of cement and additives to avoid shortages.
• Lead troubleshooting of operational issues and support training for engineers and field crews.
• Collaborate with sales teams to prepare tenders and client-specific solutions.
• Manage budgets and cost control measures for financial objectives.

Required Skills and Qualifications:

• Bachelor’s degree in Petroleum Engineering, Mechanical Engineering, or related field.
• Minimum of 7 years of cementing operations experience, including 3 years in a leadership role.
• Proven experience in P&L management within oilfield services.
• Strong leadership, communication, and client relationship skills.
• In-depth technical knowledge of cementing processes.
• Fluency in English.

We invite you to apply and be part of an industry leader dedicated to operational excellence and business growth.

Join Our Team as an Operations Manager!
At Umrahme, we are dedicated to revolutionizing the travel industry with our personalized Umrah pilgrimage packages. We are on the lookout for a dynamic Operations Manager to lead our operations team and ensure high-quality services in our Online B2B Hotel Booking Portal and ground services.

Key Responsibilities:

• Team Leadership & Support: Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.
• Ground Operations Management: Oversee ground handling services, ensuring compliance with safety regulations and delivering exceptional service.
• Booking & Fulfilment Oversight: Supervise the end-to-end booking process, handling escalated client requirements and ensuring adherence to Standard Operating Procedures (SOPs).
• Supplier & Client Relationship Management: Foster strong relationships with suppliers and resolve disputes efficiently.
• Collaboration & Reporting: Work with various teams to align operational requirements and provide regular performance reports.
• Quality & Process Improvement: Conduct quality checks, identify issues, and implement process improvements.

Qualifications & Skills:

• Bachelor’s degree in tourism, hospitality, or a related field.
• 10 years of experience in operations within travel or related industries, including at least 2 years in a managerial role.
• Strong experience in booking and ground operations.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Embark on a meaningful journey with us at Umrahme and contribute to providing unforgettable experiences for our clients!

Join WJ Groundwater (Middle East) as an Operations Manager in our Pumping Division! We are seeking a dedicated and experienced professional to lead and deliver large-scale pumping operations, including district cooling flushing, pipeline flooding, hydrotesting, and high-volume water transfer for oil & gas and unconventional projects.

Key Responsibilities:

• Lead operational planning and execution for multiple concurrent projects.
• Ensure HSE compliance and cost control across all operations.
• Coordinate with clients to meet their project requirements effectively.

Required Skills & Competencies:

• Bachelor’s degree in Mechanical Engineering or related discipline.
• 10–15+ years of experience in pumping, dewatering, water transfer, or pipeline operations.
• Proven leadership in district cooling flushing, pipeline flooding & hydrotesting, and oil & gas water transfer projects.
• Strong experience in the Saudi Arabia / Middle East markets.
• Solid understanding of pumping systems, pipelines, flow control, and pressure testing.

Preferred Experience:

• Experience supporting unconventional oil & gas / fracking projects.
• Prior operations management role with P&L or cost accountability.
• Strong client-facing and coordination skills.

Located anywhere in Saudi Arabia.

Join Gathering Coffee & Social Space as an Operations Manager!

We are seeking a highly experienced Operations & Quality Manager to lead our café operations, ensuring consistent quality, service excellence, and operational efficiency across all branches.

Key Responsibilities:

• Oversee daily café operations across all locations.
• Develop and implement operational standards, SOPs, and workflows for café operations.
• Ensure product quality and compliance with food safety and hygiene standards.
• Monitor KPIs including sales performance and customer satisfaction.
• Conduct regular quality audits and performance evaluations.
• Identify operational gaps and implement continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure alignment.
• Manage staff performance and training.
• Ensure compliance with health and food regulations.
• Support new store openings and operational scalability.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in operations and quality management within cafés or the F&B industry.
• Hands-on experience as a Barista or Head Barista is required.
• Strong knowledge of coffee, brewing methods, and equipment.
• Excellent leadership and communication skills.
• Ability to manage multiple locations.

About the Job
As an Operations Manager at Emdad By Elm, you will be responsible for directly supervising branches within the sub-municipalities, monitoring performance, and addressing operational challenges to achieve the project's objectives. You will play a key role in coordinating and supporting inspection campaigns.

Key Responsibilities:

• Direct supervision of branches in the sub-municipalities.
• Ensure the presence of inspectors and their compliance with general policies before beginning field inspections.
• Convey administrative directives related to inspection operations to inspectors.
• Monitor the observations noted by inspectors and guide them to prevent recurrence.
• Ensure the daily tasks of inspectors are completed based on the visitation plan.
• Directly supervise the implementation of inspection campaigns.
• Respond to inquiries from establishment owners and guide them on procedures within the branch's scope.
• Provide periodic studies regarding building conditions within the geographical scope.
• Hold regular meetings with inspectors and develop corrective plans for risks and challenges related to inspections within the branch.
• Motivate employees to perform well and foster a competitive spirit.

Required Qualifications:

• Experience in dealing with employees.
• Thorough knowledge of regulations and policies of the municipality.
• Ability to handle electronic devices and their accessories.
• High communication skills with both employees and establishment owners.
• Meeting management skills.
• Bachelor’s degree or higher in Civil Engineering, Architecture, Surveying, or related fields.

Executive Vacancy – Operations Manager
Join a leading engineering consultancy firm as an Operations Manager, where you will oversee and optimize core business operations. This is a senior executive role that demands proven leadership within engineering consultancy environments.

Key Responsibilities:

• Lead and manage all operational functions of the engineering consultancy.
• Oversee engineering workflows, project coordination, and resource utilization.
• Establish and monitor operational KPIs, policies, and procedures.
• Ensure effective coordination between engineering disciplines, finance, HR, and business development.
• Support executive management in strategic planning and decision-making.
• Ensure compliance with contracts, local regulations, and professional standards.
• Drive operational excellence, efficiency, and continuous improvement.

Mandatory Requirements:

• Bachelor’s degree in Engineering (Master’s degree is a strong advantage).
• Minimum 10–15 years of experience within engineering consultancy firms.
• Proven experience in managing multi-disciplinary engineering teams.
• Strong understanding of engineering operations, project lifecycles, and consultancy business models.
• Demonstrated leadership, decision-making, and problem-solving capabilities.
• Experience working in Saudi Arabia or the GCC is highly preferred.

What We Offer:

• Senior leadership role within a well-established engineering consultancy.
• Competitive executive-level compensation package.
• Direct involvement in strategic growth and high-profile projects.
• Professional, stable, and performance-driven work environment.

Join Hilton as a People Operations Manager! We are excited to announce the upcoming opening of Hampton by Hilton Jeddah Souq7. We are in search of a dedicated individual to be part of our Core Management Team, specifically for the role of People Operations Manager. This position is exclusive to Saudi Nationals as part of our Localization Regulations.

Responsibilities:

• Oversee daily HR operations including recruitment, training, compensation, benefits, labor relations, and compliance with corporate policies and regulations.
• Foster team member engagement through recognition programs and special events.
• Manage HR systems, ensuring compliance and generating reports.
• Lead and develop the HR team by providing training and performance evaluations.

Key Responsibilities for Pre-Opening:

• Project Management: Oversee timelines and resources, ensuring compliance with regulations.
• Strategic Planning: Develop pre-opening plans and establish operational workflows.
• Operational Readiness: Ensure all departments are prepared for opening.
• Financial Management: Control pre-opening budgets and negotiate vendor contracts.

Why Work at Hilton?
Hilton is a global hospitality leader known for exceptional guest experiences. We are dedicated to providing a positive work environment for our team members. Experience the warmth of hospitality and join a company recognized as one of the Best Workplaces by Forbes.

About the Role
ALS is seeking an experienced Minerals Operations Manager to lead the performance of our geochemistry laboratory in Saudi Arabia. This role plays a critical part in ensuring operational excellence, safety, efficiency, and the highest level of service delivery to our clients in the mining and exploration industry.

The day-to-day
- Develop, implement, and monitor safety procedures in collaboration with ALS Health & Safety teams to ensure a safe work environment.
- Conduct daily operational meetings to align on job priorities and client deliverables.
- Review and optimise laboratory operations to enhance productivity, turnaround time, and client satisfaction.
- Supervise analysts and oversee job scheduling, task completion, and adherence to priorities set by the General Manager.
- Monitor and maintain systems for tracking equipment usage, consumables, and job progress.
- Ensure compliance with ISO/IEC 17025 quality standards and maintain accurate records of all jobs and data.
- Collaborate with the Laboratory Manager on staff training, technical development, and resource allocation.
- Lead internal audits and troubleshooting, and implement continuous improvements in method development and laboratory practices.
- Provide coaching and mentorship to staff, fostering a high-performance culture with a focus on safety, accuracy, and customer service.
- Liaise with external vendors and internal stakeholders to maintain equipment, IT systems, consumables, and facilities.
- Support administrative functions, including leave scheduling, staff rosters, performance reviews, and petty cash management.

What We’re Looking For:
- Degree in Chemistry or a related scientific discipline (preferred).
- Minimum 8 years of experience in a senior laboratory management role (*, Laboratory Manager, Operations Manager, Production Manager) within a minerals testing environment.
- Strong technical expertise in geochemical laboratory instruments and methods, including ICP-AES, XRF, Auto fluxing, TGA, Carbon Analyzers, and Fire Assay.
- Proven ability to lead teams, manage operations, and deliver on KPIs.
- Excellent knowledge of ISO/IEC 17025 and internal audit procedures.
- Experience in Profit & Loss (P&L) management within the lab operation.
- Experience in identifying and pursuing new business opportunities while supporting sales and marketing initiatives.
- Strong analytical, problem-solving, and troubleshooting skills.
- Customer-focused mindset with exceptional communication and organizational skills.
- Experience in laboratory set-up, method development, and process improvement initiatives.

Working at ALS
Our people drive our success at ALS. We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible, and rewarding career that makes a positive impact on our people, the planet, and the communities where we work.

About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Join SLB as an Operations Support Manager:
In this pivotal role, you will be responsible for implementing the global service quality plan within your assigned geographic territory. Your expertise will guide our commitment to excellence in service delivery and customer satisfaction.

Key Responsibilities:

• Monitor compliance with technical and HSE training objectives to address specific risks and ensure adherence to delivery standards.
• Mentor SDMs and SQCs to foster teamwork and facilitate knowledge sharing in the region.
• Execute and advocate for the global service quality plan.
• Oversee the OMS process to ensure continuous assessment and self-improvement.
• Lead failure review processes in accordance with company standards.
• Promote technologies to enhance operational efficiency and quality.
• Manage assets to ensure compliance with standards, allocating resources based on field needs.
• Ensure alignment of the CAPEX plan with product line guidelines, ensuring adequate equipment for operational needs.
• Engage with customers to understand their service quality drivers.

Qualifications:
Bachelor’s degree in Mechanical Engineering or related field, with 10-15 years of experience in surface wellhead operations and leadership roles. You should possess strong troubleshooting skills for complex equipment installations and have proven managerial experience. Excellent communication skills are essential, along with the ability to lead under pressure and manage challenging situations effectively.

Join Our Team as an Operations Manager!
We are excited to announce a career opportunity for the role of Operations Manager in Pre-Fabrication / PEB Manufacturing with our esteemed client, a leading multinational organization in the Steel Pre-Fabrication / PEB Manufacturing sector.

Job Purpose:
The Operations Manager is pivotal in leading and optimizing Production, Production Planning, and Maintenance operations within the Pre-Fabrication / PEB manufacturing environment. Your role will ensure the safe, efficient, and cost-effective manufacturing of high-quality pre-engineered and pre-fabricated steel products, consistently meeting delivery schedules, customer requirements, and financial targets as per the Company's operational excellence standards.

Key Responsibilities:

• Lead end-to-end manufacturing operations including production, planning, welding, painting, and maintenance.
• Ensure achievement of production volumes, delivery commitments, cost targets, and quality standards.
• Drive operational excellence through Lean Manufacturing, Six Sigma, Kaizen, 5S, and continuous improvement initiatives.
• Ensure compliance with international fabrication standards (ASTM, ASME, ANSI, API) and company procedures.
• Oversee the implementation and maintenance of Quality Management Systems (ISO 9001, ISO 14001).
• Manage departmental budgets, cost control, and financial performance, including variance analysis and optimization.
• Lead, coach, and develop production, planning, and maintenance teams, conducting performance reviews and capability building.
• Ensure strict adherence to HSE policies, enhancing safety culture across operations.
• Support capital planning, equipment utilization, and maintenance strategies for all fabrication machinery.
• Collaborate with engineering, quality, supply chain, and commercial teams to meet business objectives and customer expectations.
• Participate in workforce planning, recruitment recommendations, training, and disciplinary processes as per company authority levels.

Qualifications:

• Bachelor’s Degree in Mechanical, Industrial, or related Engineering discipline.
• Post-graduate qualification in Operations / Production Management is an advantage.

Experience:

• 12+ years of relevant manufacturing experience.
• Minimum 5 years in a senior managerial role within portable housing, pre-fabrication, welding, and painting environments.
• Strong exposure to pre-engineered buildings (PEB), prefabricated homes, and portable units.

Technical & Professional Knowledge:

• Strong understanding of steel fabrication machinery, processes, and production workflows.
• Hands-on knowledge of international fabrication standards (ASTM, ASME, ANSI, API).
• Familiarity with FrameCad software and FrameMaster machines is highly desirable.
• Advanced knowledge of TQM, Six Sigma, FMEA, DOE, Lean Manufacturing tools.
• Proven experience in process optimization and performance improvement programs.

Skills & Competencies:

• Strong leadership, team management, and people development capability.
• Excellent problem-solving, root cause analysis, and decision-making skills.
• Sound understanding of budgeting, cost control, and financial analysis.
• Effective communication skills in English (Arabic is an advantage).
• High safety awareness with the ability to enforce safe work practices.

Join Our Team as an Operations Manager!
At Umrahme, we are dedicated to revolutionizing the travel industry with our personalized Umrah pilgrimage packages. We are on the lookout for a dynamic Operations Manager to lead our operations team and ensure high-quality services in our Online B2B Hotel Booking Portal and ground services.

Key Responsibilities:

• Team Leadership & Support: Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.
• Ground Operations Management: Oversee ground handling services, ensuring compliance with safety regulations and delivering exceptional service.
• Booking & Fulfilment Oversight: Supervise the end-to-end booking process, handling escalated client requirements and ensuring adherence to Standard Operating Procedures (SOPs).
• Supplier & Client Relationship Management: Foster strong relationships with suppliers and resolve disputes efficiently.
• Collaboration & Reporting: Work with various teams to align operational requirements and provide regular performance reports.
• Quality & Process Improvement: Conduct quality checks, identify issues, and implement process improvements.

Qualifications & Skills:

• Bachelor’s degree in tourism, hospitality, or a related field.
• 10 years of experience in operations within travel or related industries, including at least 2 years in a managerial role.
• Strong experience in booking and ground operations.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Embark on a meaningful journey with us at Umrahme and contribute to providing unforgettable experiences for our clients!