About the Role
W Hotels is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is crucial for maintaining the exceptional quality standards that W Hotels is known for. As a Hotel Cleanliness Supervisor, you will play a key role in ensuring that all guest rooms, public areas, and facilities meet our stringent cleanliness and presentation benchmarks, contributing directly to the guest experience. This role involves a blend of hands-on inspection, operational coordination, and team support. You will act as a vital link between various hotel departments, ensuring seamless operations and swift resolution of any issues that may impact guest satisfaction. If you are passionate about hospitality, possess a keen eye for detail, and are eager to grow within a dynamic luxury brand, this opportunity at W Hotels, part of Marriott International, is for you.
Key Responsibilities
- Inspect guest rooms, public areas, pool areas, and other hotel facilities after cleaning by Housekeepers to ensure adherence to quality standards.
- Run sold room reports, verify room status, identify discrepant rooms, and prioritize room cleaning to optimize operational efficiency.
- Update the status of departing guest rooms to ensure timely preparation for new arrivals.
- Assist Housekeeping management in overseeing and managing daily activities within the department.
- Serve as a liaison to coordinate efforts and communication between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments to the housekeeping team.
- Communicate relevant issues and updates to the next shift to ensure continuity of service.
- Complete all required departmental paperwork accurately and efficiently.
- Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Ensure adherence to all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Maintain a clean and professional uniform and personal appearance at all times.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities to ensure their comfort and accessibility.
- Thank guests with genuine appreciation, fostering positive interactions.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and other departments.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards in all aspects of the role.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 1 year of related work experience in housekeeping or a similar hospitality role.
- At least 1 year of supervisory experience.
Required Skills
- Proficiency in housekeeping operations and quality standards.
- Ability to verify room status and manage room assignments effectively.
- Strong prioritization and organizational skills.
- Excellent coordination and communication abilities.
- Skilled in issue resolution and problem-solving.
- Competence in completing required paperwork.
- Experience in hiring, training, scheduling, and employee evaluation.
- Aptitude for counseling, discipline, motivation, and coaching staff.
- Knowledge of company policies and safety and security procedures.
- Ability to report maintenance issues and identify safety hazards.
- Understanding of uniform and personal appearance standards.
- Commitment to maintaining confidentiality and protecting company assets.
- Exceptional guest service skills, including anticipating guest needs.
- Ability to assist individuals with disabilities.
- Clear and professional communication skills.
- Ability to develop and maintain positive working relationships.
- Active listening skills.
- Physical stamina for standing, sitting, kneeling, or walking for extended periods.
- Ability to push and pull loaded housekeeping carts and other machinery over various surfaces.
- Capability to reach overhead, bend, twist, pull, and stoop.
- Dexterity in grasping, turning, and manipulating objects of varying size and weight.
- Computer proficiency for entering and locating work-related information.
- Ability to read and visually verify information in various formats.
Work Environment and Location
This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires adherence to all company and safety and security policies and procedures. Maintaining a clean and professional uniform and personal appearance is expected at all times. Protecting company assets and maintaining the confidentiality of proprietary information are also key aspects of this role.
