Safety Operations Manager Jobs in Saudi Arabia

About the Role

Al-Futtaim Automotive, a division of the Al-Futtaim Group, is seeking a Regional Aftersales Manager to lead and optimize Aftersales business performance for BYD & Denza across a designated region in Saudi Arabia, specifically Riyadh. Al-Futtaim Group, established in the 1930s and headquartered in Dubai, is a diversified private business employing over 35,000 individuals across more than 20 countries. This role is accountable for revenue, profitability, customer experience, workshop productivity, and brand standards execution at the network level, contributing to the growth of BYD & Denza's Aftersales operations and its EV portfolio.

The Regional Aftersales Manager will act as the senior Aftersales authority within the region, overseeing service, parts, body shop, and allied revenue streams across all branches. The position requires strong commercial acumen, deep operational knowledge, and proven leadership capabilities for multi-disciplinary teams.

Key Responsibilities

• Manage the complete Aftersales Profit & Loss (P&L) for the region, including labor, parts, body shop, accessories, service contracts, and other revenue streams.
• Achieve volume, revenue, gross margin, and net profit targets across all regional branches.
• Drive growth in service retention, customer pay business, and value-added Aftersales products.
• Govern workshop productivity, technician efficiency, bay utilization, and overall throughput across regional service centers.
• Ensure service operations adhere to Original Equipment (OE) technical standards, maintain repair quality, and meet turnaround time benchmarks.
• Optimize service capacity planning based on parc growth, EV demand, and seasonal fluctuations.
• Take ownership of Aftersales customer experience Key Performance Indicators (KPIs), including CSI, NPS, complaint resolution, and Fix-Right-First-Time rates.
• Implement structured retention programs, service reminders, and lifecycle engagement strategies to expand the active customer base.
• Resolve escalated customer complaints, focusing on permanent solutions and customer recovery.
• Lead and mentor Service Managers, Parts Managers, Workshop Managers, and Aftersales teams across the region.
• Establish and maintain branch-level performance routines and accountability mechanisms.
• Develop branch leadership talent through coaching, succession planning, and capability-building initiatives.
• Ensure the full execution of Al-Futtaim and BYD brand standards across all Aftersales customer touchpoints.
• Drive compliance with Ministry requirements, warranty governance, and Health, Safety, and Environment (HSE) standards.
• Oversee audit readiness across workshops, parts operations, and customer-facing processes.
• Promote the penetration of accessories, service contracts, and extended warranties across the network.
• Develop and implement commercial campaigns and incentive frameworks to accelerate allied business growth.
• Identify and pursue fleet, corporate, and Business-to-Business (B2B) Aftersales opportunities within the region.
• Deliver monthly regional Aftersales performance reviews to Aftersales leadership and brand management.
• Track and report on core KPIs, including labor sales per RO, parts-to-labor ratio, retention rate, CSI, productivity, and workshop loading.
• Utilize data and dashboards to identify performance outliers, replicate best practices, and implement corrective actions.
• Collaborate with Sales, Network Development, Marketing, Finance, and Human Resources to align Aftersales priorities with business objectives.
• Engage with BYD Headquarters (HQ) Aftersales counterparts on technical, warranty, and commercial priorities.
• Represent the region in senior leadership reviews and strategic planning forums.

Qualifications and Requirements

• Bachelor's degree in Engineering, Business, Automotive, or a related discipline; an MBA is preferred.
• A minimum of 12 years of progressive experience in automotive Aftersales, with substantial exposure to service, parts, and body shop operations.
• Proven track record of successfully managing Aftersales P&L across a multi-branch dealer network at a regional or country level.
• Strong working knowledge of automotive Dealer Management Systems (DMS), Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and Business Intelligence (BI) reporting tools.
• Demonstrated success in delivering revenue growth, improving customer retention, and enhancing customer experience (CX) across a network.
• Experience within the GCC or KSA market is strongly preferred. Exposure to EV brands or Chinese OE environments is considered an added advantage.

Required Skills

• Strong commercial and P&L ownership mindset for multi-site Aftersales operations.
• Proven leadership experience with large, multi-disciplinary Aftersales teams across a regional network.
• Deep operational knowledge of workshop productivity, parts operations, and key service business levers.
• A strong customer experience orientation balanced with commercial discipline.
• Advanced analytical capabilities, including KPI design, performance diagnostics, and data-driven decision-making.
• Proficiency in using DMS, CRM, ERP, and BI tools such as SAP, Kerridge, Autoline, and Power BI.
• Confident stakeholder management skills across branches, OE, and HQ functions.
• A coaching, capability-building, and succession planning mindset.
• Excellent negotiation, problem-solving, and decision-making skills under pressure.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

FLOW Consortium is seeking an experienced Planning Manager to oversee operational planning for the Riyadh Metro's Lines 3, 4, 5, and 6. This role is essential for ensuring the delivery of safe, reliable, and efficient metro services. The Planning Manager will be responsible for service planning, train timetable development, maintenance access coordination, and operational readiness. The position involves balancing passenger demand with operational and maintenance requirements to optimize service delivery, maximize network availability, and support overall operational performance through effective planning and stakeholder coordination. As part of the Riyadh Metro operations and maintenance package, the Planning Manager will contribute to Riyadh's transformation under Vision 2030, upholding world-class standards in operational excellence.

Key Responsibilities

• Lead and manage the Planning Team to ensure effective delivery of operational planning activities.
• Develop and optimize train service plans and timetables based on passenger demand, operational requirements, and service standards.
• Coordinate maintenance access, possessions, and infrastructure protection activities to minimize operational disruption.
• Analyze service performance and operational scenarios to support normal and contingency service planning.
• Manage permit-to-work planning processes and ensure effective coordination between Operations and Maintenance teams.
• Lead planning meetings, workshops, and reviews to enhance timetable performance and operational efficiency.
• Act as the primary point of contact for train service planning, timetable management, and operational access planning.
• Support audits, operational activities, and continuous improvement initiatives across the Metro system.
• Develop and maintain effective operational plans that support safe, reliable, and efficient Metro services.
• Optimize train timetables and service patterns to meet passenger demand and operational requirements.
• Ensure effective planning and coordination of maintenance activities, possessions, and infrastructure access.
• Oversee planning and control processes related to operational access and permit management.
• Analyze operational data and implement improvements to enhance service delivery and network efficiency.
• Collaborate with Operations, Maintenance, Control Centre, and external stakeholders to ensure alignment of planning activities.
• Lead planning-related audits and ensure compliance with operational standards, procedures, and contractual obligations.
• Lead, develop, and support the Planning Team to achieve departmental objectives and operational excellence.
• Develop and coordinate service plans for special events, operational disruptions, and emergency scenarios.

Qualifications and Experience

• A minimum of 8 years of experience in operational planning, service planning, transport planning, or railway operations.
• Proven experience within rail, metro, public transport, or complex transportation environments.
• Strong knowledge of train scheduling, timetable development, and service planning methodologies.
• Experience coordinating maintenance access, possessions, permit-to-work systems, and operational planning activities.
• Working knowledge of train operations, station operations, depot operations, control centre functions, and resource planning.
• Understanding of passenger demand analysis and service optimization techniques.
• Good understanding of railway operational systems, including driverless train operations, signaling systems, power supply systems, platform screen doors, fare collection systems, communication systems, and traffic management systems.
• Experience supporting operational contingency planning and service recovery strategies.
• Strong analytical and reporting skills with the ability to interpret complex operational data.
• Proficiency in Microsoft Office applications and planning-related software systems.
• Experience working within safety-critical operational environments.
• Bachelor's Degree in Management, Engineering, Business Administration, or a related discipline.
• Project Management Professional (PMP) or equivalent certification is preferred.

Required Skills

• Strong leadership and team management capabilities.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder engagement skills.
• Strong planning and organizational capability.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong decision-making and coordination skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet critical deadlines.
• Strong report writing and presentation skills.
• Collaborative and customer-focused mindset.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is with FLOW Consortium, a strategic partnership contributing to the Riyadh Metro, one of the world's most advanced urban transit systems. The Planning Manager will be a key contributor to the operational excellence of this significant infrastructure project.

About the Role

W Hotels is seeking a dynamic Assistant Manager for its Restaurants to join our team in Riyadh, Saudi Arabia. This management-level position is responsible for the daily operations of our food and beverage and room service departments. You will play a crucial role in assisting with menu planning, maintaining hygiene standards, and supporting service staff during peak hours. The ideal candidate will ensure guest and associate satisfaction while adhering to operational budgets and upholding all standards and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing associate inquiries and concerns.
• Supervise associates to ensure performance goals are met.
• Provide feedback to associates based on observations of service behavior.
• Assist in supervising daily shift operations.
• Oversee the restaurant and all related areas in the absence of the Restaurant General Manager or Restaurant Manager.
• Participate in departmental meetings and communicate departmental goals clearly to ensure alignment and achieve desired results.
• Ensure all associates have the appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Executive Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Supervise the service of alcoholic beverages in accordance with local laws.
• Strive to meet or exceed budgeted goals.
• Perform all duties of restaurant staff and related departments as necessary.
• Manage restaurant opening and closing.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and revenue goals are met.
• Encourage staff to provide exceptional guest service within designated parameters.
• Handle guest inquiries and complaints, seeking assistance from the supervisor when necessary.
• Strive to improve service performance.
• Establish a positive rapport with guests.
• Assist associates in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Supervise ongoing training initiatives.
• Utilize all available on-the-job training tools for associates.
• Communicate performance expectations based on job descriptions.
• Provide associates with ongoing coaching and counseling based on performance.

Qualifications and Requirements

• High School Diploma or GED; 4 years of experience in the food, beverage, hotel, or related field.
• OR a degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, or a related field; 2 years of experience in the food, beverage, hotel, or related field.

Required Skills

• Restaurant Management
• Food and Beverage Service
• Guest Service
• Financial Management
• Compliance

Work Environment and Schedule

This is a full-time, management-level position located in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. The position is not remote.

About the Role

Havelock One Interiors, a leading turnkey fit-out service provider in the Middle East since 1998, is expanding its operations in Saudi Arabia. The company specializes in interior contracting and the manufacturing of bespoke joinery, metalworks, and sophisticated shop fittings. To support this growth, we are seeking experienced leaders to join our team. This role offers an established work environment and a loyal, respectful corporate culture, with opportunities to work on challenging projects across the country. The Commercial Manager will lead the commercial operations, oversee day-to-day activities, and focus on the long-term interests of the business. This includes setting strategic direction, managing key resources, ensuring policy compliance, and developing talent. The position requires fostering a high-performance culture and developing relationships to pursue new business opportunities while managing commercial aspects with internal and external stakeholders.

Key Responsibilities

• Lead and manage the Commercial Department, ensuring clear definition of roles and responsibilities, regular performance reviews, and support for professional development.
• Chair internal commercial review meetings, ensuring clear communication of commercial risks, opportunities, and project status to senior leadership.
• Implement standardized commercial procedures across all projects, ensuring alignment with corporate policies and governance.
• Collaborate with the estimating team to manage the end-to-end commercial aspects of projects.
• Oversee the development and preparation of contractual and tender submission documents.
• Negotiate and prepare guarantees with client representatives.
• Maintain regular correspondence and meetings with clients, PQS, and Team Liaisons to ensure updated valuations and agreed final accounts.
• Ensure contract execution and completion within the boundaries of the contract documentation.
• Protect the company against liability for damages and penalties.
• Maximize entitlements and recovery of incurred costs.
• Periodically visit sites, communicating with Site Managers/Supervisors regarding progress and variations.
• Measure and value new rates and variations.
• Continuously estimate the final contract value.
• Send contractor packages for pricing and evaluation before order placement.
• Evaluate tender responses, adjudicate, negotiate, and appoint subcontractors/vendors as required.
• Generate subcontractor documentation for payments, contra charges, and final accounts.
• Monitor and report on costs against allowances and budgets.
• Oversee the monitoring of labour and materials.
• Delegate responsibilities within the Commercial Department as necessary.
• Undertake value engineering initiatives.
• Adopt a hands-on approach and commitment to providing a high-quality, client-focused service with an ethos of "right first time, on time."
• Promote a customer service culture emphasizing client partnership through regular liaison.
• Conduct proactive and regular risk assessments.
• Mentor junior commercial staff and foster a collaborative, motivated, and high-performing team environment.

Qualifications and Requirements

• More than 12 years of experience in a similar function, with significant experience in the fit-out industry.
• Bachelor's degree in Civil Engineering or a similar degree in Quantity Surveying (preferred).
• Proven experience in leading a commercial team and managing complex contract negotiations.
• Strong decision-making ability and strategic thinking to align commercial goals with organizational objectives.
• Ability to develop commercial strategies and mentor teams toward successful project delivery.
• Knowledge of the full tender process and experience in value engineering.
• Experience in analyzing trade comparisons.
• Professionalism and strong work ethics.
• Ability to communicate effectively both internally and externally in business English, both in writing and orally.
• Commercially astute.
• Team handling, leadership, and stakeholder management skills.

Required Skills

• Commercial Operations Management
• Strategic Direction Setting
• Resource Management
• Policy Compliance
• Talent Development
• Leadership
• Guidance and Support
• High-Performance Culture Development
• Business Development
• Stakeholder Management
• Contract Negotiation
• Tender Submission
• Value Engineering
• Risk Assessment
• Team Handling
• Proficiency in Microsoft Outlook, Word, and Excel
• Effective Communication (written and oral)

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia, with projects located across the country. The ideal candidate will be flexible and adaptable to work on different projects nationwide. Havelock One Interiors offers opportunities to work on challenging projects in a key growth market.

About the Commercial Manager Role

ABYATONA Real Estates is seeking a Commercial Manager to join its team in Riyadh, Saudi Arabia. This full-time, on-site position involves overseeing daily commercial operations, managing contracts, and ensuring the strategic alignment of business objectives with financial targets. The role is central to developing robust business plans, analyzing market trends, and leading teams to achieve organizational goals, contributing to the company's mission of building sustainable urban communities.

As a key member of the organization, the Commercial Manager will collaborate with internal and external stakeholders to drive growth and ensure the successful execution of projects. ABYATONA Real Estates is dedicated to delivering projects that foster growth and connectivity, and this role is integral to promoting excellence in real estate development.

Key Responsibilities

• Oversee and manage daily commercial operations to ensure efficiency and profitability.
• Develop and implement comprehensive business plans that align with organizational objectives.
• Analyze market trends and provide strategic insights to inform decision-making.
• Manage and negotiate contracts with clients, suppliers, and partners to secure favorable terms.
• Optimize financial performance through effective commercial strategies and cost management.
• Lead and motivate cross-functional teams to achieve project goals and organizational targets.
• Ensure seamless collaboration between various departments and external stakeholders.
• Drive growth initiatives and contribute to the overall success of ABYATONA Real Estates' projects.

Qualifications and Experience

• Proven experience in Commercial Management and Contract Management.
• Demonstrated ability in Business Planning and strategic alignment.
• Strong Analytical Skills with the capacity to assess market trends and make data-driven decisions.
• Experience in Team Management, including leading and motivating diverse teams.
• Excellent negotiation skills with a track record of successful agreements.
• A Bachelor's degree in Business Administration, Management, or a related field.
• 5-10 years of relevant experience.

Required Skills

• Commercial Management
• Contract Management
• Business Planning
• Analytical Skills
• Team Management
• Negotiation
• Communication (written and verbal)
• Leadership qualities

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires the ability to thrive in a fast-paced work environment. Collaboration and effective communication are essential for success in this role.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Manager-Housekeeping to oversee the cleanliness and guest satisfaction standards across the property. This full-time management position is integral to maintaining a well-maintained and welcoming environment for guests and staff. The role involves managing daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, contributing to operational efficiency and departmental budget management.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, the Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure all guest rooms, public spaces, and employee areas are kept clean and impeccably maintained.
• Conduct regular inspections of guest rooms and public areas, identifying issues and holding staff accountable for corrective actions.
• Ensure guest room status is communicated promptly and efficiently to the Front Desk.
• Prepare daily work assignments by obtaining lists of rooms requiring immediate cleaning and identifying prospective check-outs or discharges.
• Monitor and manage inventory levels of housekeeping supplies to ensure adequate stock.
• Support and supervise an effective inspection program for all guestrooms and public spaces to uphold quality standards.
• Manage the department's impact on the property's overall financial goals, striving to achieve or exceed budgeted objectives.
• Verify that all employees are equipped with the correct supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff, ensuring clear understanding and follow-up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring strict compliance with all established housekeeping policies, standards, and procedures.
• Participate actively in departmental meetings, conveying departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and acknowledge team member contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable.
• If holding a high school diploma or GED, 2 years of experience in housekeeping or a related professional area is required.
• If holding a 2-year degree, no prior work experience is required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service Excellence
• Leadership and Team Motivation
• Teamwork and Collaboration
• Problem-Solving
• Effective Communication

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia. The role is not remote.

Company Information

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, actively fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Jasara Program Management Company is seeking a highly experienced Senior Procurement Manager to support the procurement activities for major construction and infrastructure projects in Riyadh, Saudi Arabia. This pivotal role is essential in ensuring that supply chain, contract management, and supplier performance activities are accurately aligned with project objectives, timelines, and budgets. The Senior Manager will foster procurement excellence, ensure compliance, and create value across the company's project portfolio, working closely with the Procurement Director.

Key Responsibilities

• Lead and manage the procurement team, setting individual goals, overseeing performance, and fostering development to enhance team productivity.
• Ensure the timely delivery of all procurement activities, strictly adhering to Tender Event Schedule (TES) timelines.
• Oversee the execution and management of complex contract agreements, maintaining effective communication with suppliers to ensure proper delivery of services and meet business needs.
• Implement the overall procurement department strategy to effectively support the achievement of the organization's strategic objectives.
• Lead the development and oversee the implementation of robust procurement department policies, procedures, and controls.
• Effectively coordinate with various departments to understand scope owner needs and interdependencies, ensuring comprehensive procurement plans are developed to meet desired needs and requirements.
• Ensure regular updates and revisions to the procurement plan based on changing priorities and business needs for the relevant function heads, in coordination with relevant stakeholders.
• Manage the execution of approved procurement strategies for the purchase of high-quality, cost-effective goods and services, supporting the identification of appropriate procurement methods such as sole sourcing or competitive tenders.
• Lead negotiations with suppliers to optimize materials and services, mitigate risks, and ensure the adoption of approved contract terms and conditions during bid submissions, verifying any recommended changes through governance procedures.
• Manage the compilation and regular updating of qualified supplier lists based on performance evaluations, coordinating with the finance department to verify financial standing and stability.
• Ensure consistent use of templates, schedules, and appendices in coordination with the legal department.
• Provide support for change order requests by reviewing and amending contracts as needed, ensuring alignment with governance processes.
• Participate in multi-disciplinary collaboration to contribute to knowledge sharing in procurement and lessons learned, fostering a culture of innovation and continuous improvement.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Quantity Surveying, Supply Chain, or a related field.
• Minimum of 15 years of relevant procurement management experience within complex, large-scale design and construction programs.
• In-depth knowledge of enterprise-level management software such as Ariba, Prism, SAP, or similar systems.
• Expert knowledge of procurement legislation and its practical application.
• Previous experience in Saudi Arabia/Middle East is preferred.
• Proven ability to foster a culture of resilience and adaptability in response to changing business demands.
• Exceptional ability to effectively manage and prioritize the team's workload, with a strong deadline-oriented approach.
• Exceptional written and verbal communication skills in English to effectively articulate ideas, strategies, and project performance to diverse audiences.
• Excellent leadership skills with the ability to direct the function's direction, including validating or challenging practices as necessary.
• Ability to lead cross-departmental collaboration and integration within a team environment.
• Ability to connect people and issues to drive rapid and effective responses.

Core Competencies

• Procurement
• Contract Management
• Supplier Performance Management
• Leadership and Team Management
• Tender Event Schedule (TES) Management
• Execution of Complex Contract Agreements
• Supplier Communication
• Development and Implementation of Procurement Strategies
• Procurement Department Policies, Procedures, and Controls
• Procurement Plan Development and Management
• Procurement Strategies
• Procurement Methods
• Negotiations
• Risk Mitigation
• Verification of Contract Terms and Conditions
• Supplier List Management
• Financial Standing Verification
• Coordination with Legal Department
• Change Order Request Management
• Multi-disciplinary Collaboration
• Knowledge Sharing and Lessons Learned
• Innovation and Continuous Improvement
• Proficiency in Procurement Software (Ariba, Prism, SAP)
• Experience in Procurement Legislation
• Resilience and Adaptability
• Workload Prioritization
• Working to Deadlines
• Written and Verbal Communication Skills
• Inter-departmental Integration
• Problem Solving

Additional Information

The incumbent holds the position of Senior Manager - Procurement (TU) at Jasara Program Management Company. Based in Riyadh, Saudi Arabia, this is a full-time position. The role requires over 10 years of experience. Holding one of the following certifications is an added advantage: Chartered Institute of Procurement & Supply (CIPS) Diploma, Certified Supply Chain Professional (CSCP), or Certified Supply Management Professional (CSMP).

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive team environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, supporting the Food and Beverage department's overall objectives.

W Hotels is part of Marriott International, a global company focused on creating experiences for guests. The brand's philosophy emphasizes attentiveness and readiness, aiming to redefine luxury. Joining W Hotels offers opportunities for professional growth within a global team.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and ensure adherence to established sanitation standards.
• Provide assistance to servers and hosts during peak meal periods and high demand times.
• Focus on continuous improvement in guest and employee satisfaction.
• Identify training needs within the team and implement plans to address them.
• Handle employee questions and concerns, and monitor performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as necessary.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Restaurant Operations Management
• Menu Planning
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Supervision and Leadership
• Customer Service Excellence
• Human Resources Management Principles
• Problem-Solving Abilities

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, within the Financial District.

About the Role

Team Saudi is seeking a Manager, Project Delivery & Enablement to join its team in Riyadh, Saudi Arabia. This role is integral to monitoring and supporting the successful delivery of initiatives within the Shared Services & Solutions Center (SS&SC). The Manager will be instrumental in facilitating high-priority initiatives, ensuring transparent reporting, and driving process optimization.

Team Saudi is committed to fostering a safe, supportive, and empowering environment for its athletes and employees, valuing integrity, professionalism, and a respectful workplace where all individuals are protected, valued, and have fair opportunities to thrive.

Key Responsibilities

• Monitor and support the successful delivery of initiatives across the Shared Services & Solutions Center (SS&SC) by tracking project status, risks, and milestones.
• Facilitate the execution of high-priority initiatives and ensure timely and transparent reporting of progress and outcomes to the CSSO.
• Track and monitor the implementation of SS&SC initiatives through centralized dashboards and performance trackers.
• Ensure accurate and timely updates on initiative progress, delays, and key milestones.
• Support the selection, oversight, and delivery of High Priority Projects (HPPs) and strategic initiatives under the CSSO’s mandate.
• Provide delivery assurance and flag execution gaps that require intervention.
• Maintain the Issues & Risks Escalation Log and coordinate with the Head of EBMO to escalate high-priority challenges.
• Follow up on resolution plans and ensure risks are mitigated in alignment with governance standards.
• Track federation integration milestones and coordinate readiness reporting in partnership with business planning and functional leads.
• Support the preparation of performance summaries, executive dashboards, and CSSO update decks related to initiative delivery.
• Ensure accurate representation of initiative status and impact for leadership decision-making.
• Monitor alignment with strategic timelines and transition plans.
• Maintain a structured lessons learned tracker and identify recurring themes to support future process improvements.
• Integrate delivery feedback into project planning cycles and execution frameworks.

Qualifications and Requirements

• Experience in project delivery and initiative tracking.
• Demonstrated ability in risk management and issue escalation.
• Proven experience in performance reporting and process optimization.
• 5-10 years of experience.

Required Skills

• Project Delivery
• Initiative Tracking
• Risk Management
• Issue Escalation
• Performance Reporting
• Process Optimization

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within Team Saudi, contributing to the Shared Services & Solutions Center.

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

About the Role

National Advanced Systems Co. Ltd. (NASCO) is seeking a Human Resources Manager to join its headquarters team in Riyadh. NASCO is a leader in providing mission-critical communication, security, and technology solutions, specializing in integrated offerings across public safety, security systems, tactical communications, cybersecurity, and managed services. This role is responsible for overseeing the company's comprehensive HR function and supporting its continued growth and strategic objectives.

Key Responsibilities

• Manage the daily operations of the Human Resources department, ensuring efficient delivery of HR services.
• Lead all recruitment activities, including sourcing, interviewing, and onboarding, and support workforce planning.
• Oversee employee relations, providing guidance on HR policies and best practices to foster a positive work environment.
• Administer performance management processes and support employee development initiatives.
• Ensure strict compliance with Saudi labor regulations and internal company policies.
• Maintain accurate HR records, systems, and documentation.
• Support and implement initiatives to enhance employee engagement and workplace effectiveness.
• Partner with management on staffing, organizational development, and people-related strategic matters.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, or a closely related field.
• A minimum of 5 years of progressive experience in Human Resources.
• Demonstrated strong knowledge of Saudi labor law and current HR practices in the Kingdom.
• Proven experience in recruitment, employee relations, performance management, and HR operations.
• Excellent communication and interpersonal skills.
• Ability to work effectively with employees and management across various departments.
• Professional HR certifications such as CIPD, SHRM, or PHR are highly preferred.
• This position is open to Saudi nationals only.

Required Skills

• Recruitment and Talent Acquisition
• Employee Relations Management
• Performance Management Systems
• HR Operations and Service Delivery
• Compliance with Labor Laws and Regulations
• HR Record Keeping and Systems Management
• Employee Engagement Strategies
• Workplace Effectiveness Improvement
• Staffing and Workforce Planning
• Organizational Development
• People Management
• Strong Communication Skills
• Interpersonal Skills

Work Environment and Application

This is a full-time position based in Riyadh, Saudi Arabia. Interested candidates are invited to submit their updated CV to a@********************. Please include "Human Resources Manager" in the subject line of your email.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

AstroLabs is a leading organization focused on facilitating market entry for high-growth companies into Saudi Arabia and the UAE. We provide comprehensive growth services, including business setup, co-working spaces, and recruitment, in collaboration with government and private sector partners to support key regional sectors and industry digitization. Our Riyadh office is a central hub for our operations and hosts a significant portion of our workforce. As a Community Ops Coordinator, you will be the primary point of contact for AstroLabs members and visitors at the main reception, playing a crucial role in delivering excellent customer service, resolving member issues, identifying potential leads, and ensuring the smooth operational flow of our space. We are looking for a proactive and engaging individual who embodies our motto, "Make it Happen," and is eager to contribute to our dynamic environment.

Key Responsibilities

• Manage the effective operation of the front of house and daily space operations.
• Operate the front desk, ensuring all members, prospective members, and guests receive a warm and professional greeting.
• Assist members and visitors with inquiries via phone, email, online chat, and walk-ins, as well as with deliveries, appointments, and requests.
• Provide members with the necessary tools and support for a seamless experience.
• Respond to and follow up on inquiries about AstroLabs, escalating issues and connecting individuals to the appropriate internal teams.
• Capture leads from calls, chat, and walk-ins, ensuring accurate recording.
• Handle supply purchases and deliveries for AstroLabs, including all consumables such as pantry and office supplies.
• Coordinate with service providers (cleaning, internet, security, maintenance) to ensure all facilities are in working order.
• Conduct routine checks to ensure all resources (printers, shared spaces, meeting rooms) are operational and the space is consistently clean.
• Maintain a concern log to identify and resolve issues promptly.
• Provide basic technology support, including printer setup, meeting room bookings, and account creation.
• Receive, distribute, and manage mail and courier shipments.
• Track and maintain all physical assets, including electronics and other resources.
• Schedule Training Room bookings for meetups and events.
• Manage the schedule of team members to ensure the space is adequately manned and serviced at all times.
• Manage cleaning staff.
• Support AstroLabs members' requests in a timely manner and route out-of-scope requests to the relevant team members.
• Support the Community Manager in managing the logistics of community events and other functions, including room setup, AV requirements, and food/refreshments.

Qualifications and Requirements

• Clear and structured communication with fluency in both Arabic and English (written and spoken).
• A natural people person with a passion for interaction and support.
• A proactive approach to identifying and implementing improvements for efficiency and speed.
• Methodical and organized, with the ability to prioritize activities based on impact and optimize workflows.
• Strong attention to detail.
• Exceptional organizational skills with a proven ability to multitask effectively.
• Extroversion, drive, and enthusiasm, coupled with a serious "make it happen" attitude.
• Ability to act as a brand ambassador for AstroLabs, representing the business professionally and positively at all times.
• Proficiency with the Microsoft Office suite, particularly Excel, Word, and PowerPoint.
• Proficiency with Google Apps, including Drive, Sheets, Docs, and Forms.

Required Skills

• Communication
• Customer Service
• Organizational Skills
• Microsoft Office Suite
• Google Apps

Work Environment and Opportunity

This role is based in Riyadh, Saudi Arabia, and is a full-time position. It offers a chance to learn in a rapidly growing environment and contribute to Saudi Vision 2030. You will gain exposure to diverse teams, both locally and internationally, and work on programs aligned with future development. We provide a dynamic work environment where innovation and proactive actions are encouraged. You will have the opportunity to work closely with colleagues focused on driving impact and to grow, develop, and learn through collaboration and leadership opportunities.

About the Role

Edwards Lifesciences is seeking a GCC & Levant Cluster Director to be based in Riyadh, Saudi Arabia. This role is responsible for strategic account leadership, acting as the SHD execution anchor and commercial integrator. The position involves managing strategic accounts, governing the Country Leadership Team (CLT), and partnering with Public Affairs to lead and coordinate key engagements within the region. This role is crucial for driving business success by fostering strong institutional and governmental relationships, ensuring effective execution of strategic initiatives, and championing Edwards' cultural cohesion and ESG implementation across the cluster.

Key Responsibilities

• Lead strategic account management and executive engagement with key stakeholders, including Group Purchasing Organizations (GPOs).
• Serve as the SHD execution anchor and commercial integrator by managing strategic accounts and offerings.
• Partner with the Public Affairs team to cultivate institutional relationships and manage governmental engagement.
• Provide day-to-day support to Country Leaders in managing strategic account processes.
• Lead and/or coordinate engagement with national societies, patient associations, and other national and sub-national parties.
• Take ownership for specific capabilities such as managing bids and tenders, and executing local congresses and events.
• Govern the Country Leadership Team (CLT) to ensure effective leadership and alignment.
• Drive cultural stewardship through local engagement and strengthening cultural cohesion across teams.
• Oversee the implementation of Environmental, Social, and Governance (ESG) initiatives within the cluster.
• Manage internal in-country operations, including office-related matters and signing supplier contracts.

Qualifications and Requirements

• Bachelor's degree or equivalent qualification.
• A minimum of 10 years of industry experience, with at least 5 years in a leadership role.
• Proven experience as a business unit manager or general manager overseeing cross-functional areas at a country level.
• Experience developing and executing complex strategies at the country level is essential.
• Experience in a regulated industry is preferred.
• Ability to read, write, and speak English and local languages fluently.

Required Skills and Competencies

• Strategic account leadership and commercial integration.
• Expertise in SHD execution anchoring and governing Country Leadership Teams (CLT).
• Proficiency in partnering with Public Affairs for institutional and governmental engagement.
• Strong capabilities in managing bids and tenders, and executing local congresses and events.
• Demonstrated experience in cultural stewardship and ESG implementation.
• Proven successful project management leadership skills.
• Expertise in Microsoft Office Suite and related tools.
• Excellent problem-solving, organizational, analytical, and critical thinking skills, with high discretion and judgment in decision-making.
• Exceptional written and verbal communication skills, including strong interpersonal relationship, negotiating, and relationship management skills.
• Ability to drive the achievement of objectives through effective collaboration and influence.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels and proactively escalate issues.
• Ability to work and excel in a fast-paced, dynamic, and constantly changing work environment.
• Commitment to adhering to all company rules and requirements, including Environmental Health & Safety (EHS) rules, and taking adequate control measures for injury prevention, environmental protection, and pollution prevention.
• Experience in conducting health economics, patient-reported outcomes, retrospective data analyses, epidemiology, or health services research projects is highly preferred.
• Experience developing pharma/health-economic models, either for publication or for interactive use with customers, is preferred.
• Recognition as an expert within sub-functions and/or areas, with broad-based expertise across related functions.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires leadership across the GCC & Levant cluster.

About the Role

Alfanar Projects is seeking a skilled Site Manager with a specialization in Electrical Engineering to oversee the execution of 380 kV Substation projects in Riyadh, Saudi Arabia. This full-time position requires a professional with extensive experience in managing complex electrical infrastructure projects, ensuring adherence to industry standards, and driving successful project completion. The Site Manager will be responsible for supervising all on-site activities, including the installation, testing, and commissioning of high-voltage equipment, demanding strong leadership, technical expertise, and a commitment to quality and safety.

Key Responsibilities

• Supervise daily site activities for 380 kV Substation projects to ensure efficient workflow and progress.
• Monitor and manage the installation, testing, and commissioning of key substation equipment, including GIS, Transformers, Switchgear, and Protection Systems.
• Ensure all site work strictly adheres to Saudi Electricity Company (SEC) standards, approved project drawings, and project specifications.
• Coordinate effectively with site supervisors, foremen, subcontractors, and the project team to ensure seamless operations.
• Diligently track site progress and provide regular, accurate updates to project management.
• Champion and enforce compliance with all relevant safety regulations and quality standards on the project site.
• Proactively identify site issues and provide support in resolving technical challenges during project execution.
• Maintain comprehensive and accurate documentation and site records for all project activities.

Qualifications and Requirements

• A Bachelor's Degree in Electrical Engineering or Power Engineering is mandatory.
• A minimum of 10 to 15 years of progressive experience specifically in 380 kV Substation projects.
• Demonstrated hands-on experience in installation and site supervision within substation environments.
• In-depth knowledge of substation equipment and High Voltage (HV) systems.
• Familiarity with Saudi Electricity Company (SEC) standards is highly preferred.
• The ability to work effectively under challenging site conditions and consistently meet project deadlines.

Required Skills

• Expertise in Installation and Site Supervision.
• Proficiency in Substation Equipment and HV Systems.
• Strong Communication and Coordination skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in the field.

About the Role

TAAM Health, a healthcare transformation company focused on strategy, innovation, and technology, is seeking a Supply Chain Director to join its team in Riyadh, Saudi Arabia. The company partners with healthcare organizations to deliver solutions that enhance efficiency, improve patient outcomes, and drive sustainable growth, supporting Saudi Arabia's Vision 2030. This role will be key in shaping the future of healthcare supply chain operations across the company's network.

Role Overview and Objectives

The Supply Chain Director will be responsible for developing and executing the end-to-end supply chain strategy for TAAM Health (Holdco) and its 20 hospital clusters. The primary objective is to lead a significant transformation from reactive to proactive inventory management and establish a world-class supply chain function. This will enable greater efficiency, enhance resilience, and create strategic value for TAAM Health.

Key Responsibilities

• Define and implement a comprehensive supply chain strategy aligned with TAAM Health's objectives and those of its hospital clusters.
• Lead, mentor, and develop a high-performing supply chain leadership team, managing a team of 6 direct reports.
• Oversee inventory optimization initiatives to ensure product availability and reduce expiry across all 20 hospital clusters.
• Drive the digital transformation of the supply chain function by adopting advanced tools, including reallocation engines, dashboards, and demand planning platforms.
• Represent the supply chain function at Holdco board meetings and in discussions with senior stakeholders.
• Govern key commercial partnerships, including logistics providers and critical procurement contracts.

Qualifications and Experience

• A minimum of 15 years of progressive experience in Supply Chain, Logistics, or Operations.
• At least 5 years of experience in a Director or VP-level leadership role within the supply chain domain.
• Proven track record of successfully managing multi-site or multi-cluster inventory operations at scale.
• Demonstrated leadership in building, scaling, and developing high-performing teams.
• Strong data literacy with hands-on experience utilizing ERP systems and supply chain analytics platforms.

Skills and Language Proficiency

• Proficiency in Supply Chain Management, Logistics Operations, and Inventory Optimization.
• Experience with Digital Transformation, Demand Planning, and ERP Systems.
• Strong Leadership and Team Building capabilities.
• Expertise in Supply Chain Analytics.
• Fluency in English is required.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Experience in healthcare or pharmaceutical supply chains is strongly preferred. Arabic language proficiency is preferred but not mandatory. As part of Tamer Healthcare, with over 100 years of expertise, this role offers an opportunity to contribute to healthcare transformation initiatives in Saudi Arabia.

About the Role

Al-Ittihad Club Company is seeking a Retail Franchise & Licensing Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for maximizing commercial intellectual property (IP) revenue through the management of retail franchise partnerships and the Club's licensing program. The position requires a strategic individual focused on balancing commercial growth with the protection and integrity of the Al-Ittihad brand.

The Retail Franchise & Licensing Manager will act as the primary day-to-day contact for the retail franchise partner, ensuring contractual obligations are met, brand standards are maintained, and performance is tracked against Key Performance Indicators (KPIs). The role also involves managing the entire lifecycle of licensing agreements, from onboarding new partners and approving products to tracking royalties and enforcing compliance with the established Licensing Framework. This function serves a dual commercial and brand governance purpose, aiming to drive sustainable, high-margin revenue while safeguarding the Al-Ittihad brand's reputation.

Key Responsibilities

• Serve as the primary operational interface with the Retail Franchise partner, managing the day-to-day relationship and ensuring full adherence to all contractual obligations.
• Monitor and enforce the Contractual Milestone & Accountability Framework, tracking all progressive milestones against agreed timelines, gate conditions, and performance streams.
• Conduct monthly reviews of franchise sales reports, Gross Merchandise Value (GMV), and commission data, preparing Quarterly Business Review (QBR) packs for internal leadership.
• Enforce brand standards across all franchise-operated stores by approving store concepts, visual merchandising planograms, and product ranges prior to launch.
• Coordinate Al-Ittihad Club Company (ICC) location approval for all new store openings, ensuring compliance with site criteria and brand guidelines.
• Manage the store takeover and expansion process, overseeing the handover of existing stores and the onboarding of new franchise locations as per the plan.
• Monitor the franchise partner's marketing commitments, including campaign plans, digital spend allocation, and seasonal product drop calendars.
• Oversee the Retail Franchise & Kit Partner Senior Specialist in managing technical partner obligations and kit-related contractual deliverables.
• Escalate performance shortfalls through the structured consequence mechanism, initiating cure periods, step-in rights, or termination procedures as required.
• Maintain 24/7 ICC data access rights and ensure reporting dashboards are active, accurate, and reviewed on schedule.
• Manage the end-to-end lifecycle of all licensing agreements, from partner identification and onboarding through to royalty collection, compliance monitoring, and renewal or exit.
• Apply and enforce the approved Licensing Framework, including the tiered royalty structure (Tier 1/2/3), stream classification (Itti vs Co-Brand), and the mandatory 7-point licensing checklist for all new submissions.
• Review all incoming licensing proposals against the Resolution 5/2/26 checklist, assessing exclusivity terms, ICC pre-approval process, exit strategy, reputational exposure, and revenue projections.
• Manage the product approval workflow, ensuring all licensed products receive ICC written sign-off prior to production and that no unauthorized products reach the market.
• Track royalty income, minimum guarantee payments, and overall deal performance across the active licensing portfolio, preparing periodic revenue reports for the Head of Franchise & Licensing.
• Oversee the Licensing Specialist in managing partner communications, agreement documentation, and the centralized licensing agreement register.
• Coordinate with Legal/GRC on all new agreements, ensuring no deal is executed without the required sign-off and all contracts meet brand protection standards.
• Monitor compliance with brand audit rights, morality clauses, and auto-termination triggers across all active licensing agreements.
• Manage the 90-day inventory sellout process and post-exit obligations upon agreement termination.
• Identify and develop new licensing opportunities aligned with the Everyday Ittihadi licensing strategy, prioritizing categories within the approved licensing framework.
• Maintain a live centralized register of all franchise and licensing agreements, including key terms, renewal dates, termination triggers, and compliance status.
• Support the Head of Franchise & Licensing in preparing Board submissions, approval presentations, and commercial performance updates.
• Conduct quarterly contract conflict checks across all active agreements for exclusivity overlaps, territorial conflicts, and IP contradictions.
• Ensure all new licensing deals are presented with the standardized checklist.
• Contribute to the development of standard licensing agreement templates and brand governance policies in coordination with Legal.

Qualifications and Requirements

• Minimum: Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
• Minimum: 5+ years of experience in commercial partnerships, licensing, retail management, or franchise operations.
• Preferred: Master’s degree or MBA.
• Preferred: Experience in the sports industry, FMCG licensing, or retail franchise environments.
• Preferred: Exposure to GCC or MENA commercial markets.
• Minimum: Professional working proficiency in both Arabic and English.
• Preferred: Bilingual with native Arabic and fluent English.
• No specific professional certifications are required, but a Licensing International certification or equivalent is preferred.

Required Skills

• Commercial acumen and contract management
• Brand governance and IP protection
• Franchise operations and partner performance management
• Analytical thinking and data-driven reporting
• Stakeholder management and cross-functional collaboration
• Attention to detail and compliance orientation
• Communication and negotiation skills
• People management and team development

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with Al-Ittihad Club Company.

About the Role

Mövenpick Hotels & Resorts is seeking an Assistant Housekeeping Manager for its property in Riyadh, Saudi Arabia. This role supports the Executive Housekeeper in maintaining high standards of cleanliness, hygiene, and presentation across all hotel areas. The Assistant Housekeeping Manager will contribute to Mövenpick's service delivery by leading and motivating the housekeeping team and collaborating with other departments.

Key Responsibilities

• Oversee daily housekeeping operations, including task allocation based on occupancy and arrivals.
• Conduct inspections of guest rooms, public areas, and corridors to ensure compliance with hygiene standards.
• Coordinate with the Front Desk to provide real-time room status updates and manage guest requests.
• Liaise with the Engineering department for defect logging, deep cleaning, and preventative maintenance.
• Manage, motivate, and mentor housekeeping staff, fostering a positive team culture.
• Assist with staff recruitment, onboarding, and performance evaluations.
• Conduct daily briefings and implement training programs on SOPs, chemical safety, and guest interaction.
• Manage staff scheduling, attendance, and payroll reporting in accordance with Saudi labor laws.
• Monitor and manage inventories of linens, uniforms, amenities, and cleaning supplies to ensure efficient usage and minimize waste.
• Assist with supply ordering and tracking within the department's operating budget.
• Oversee Lost & Found procedures, ensuring proper documentation and safekeeping of guest property.
• Address guest complaints and specialized requests promptly and professionally.
• Review guest satisfaction surveys to identify areas for operational improvement.

Qualifications and Experience

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel.
• At least 1-2 years of experience in a supervisory or assistant managerial capacity within housekeeping.
• Prior experience within the Accor network or a premium international brand is preferred.
• Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong asset.

Required Skills

• Proficiency in Property Management Systems (*, Opera), housekeeping software, and MS Office (Excel, Word).
• Strong team management abilities, with experience leading teams in a fast-paced environment.
• Fluent in English (written and spoken). Arabic language skills are a valuable asset.
• A keen eye for detail regarding cleanliness, aesthetic presentation, and sanitation protocols.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic hospitality setting, requiring collaboration with various hotel departments.