Join M Hotel Al Dana Makkah as a Telephone Operator!As a Telephone Operator, you will be the first point of contact for our guests, providing a professional and customer-focused response. Your role is essential in creating memorable experiences during their stay.
Key Responsibilities:- Receive Guest calls warmly and professionally.
- Communicate effectively with relevant departments to ensure seamless service.
- Address queries politely, consistently exceeding expectations.
- Greet guests by name during calls, adhering to our standards.
- Maintain updated knowledge of hotel services and local offerings.
- Utilize the Opera Guest profile system to enhance guest interactions.
- Manage long-distance call vouchers and maintain accurate call records.
- Ensure prompt and efficient guest wake-up calls.
- Operate the switchboard efficiently for internal and external calls.
- Take messages for guests and management as per standards.
- Comply with environmental, health, and safety standards.
About M Hotel Al Dana Makkah:M Hotel Al Dana Makkah is a four-star hotel located in Makkah, offering an ideal base for both leisure and business travelers. With a contemporary design featuring 611 spacious rooms, the hotel provides exemplary comfort and convenience, along with various dining options, 24-hour room service, and free WiFi.
Join us and be a part of an exceptional hospitality experience!
