Ticket Clerk Jobs in Saudi Arabia

Job Opportunity: Sales and Customer Service Specialist

We are looking for a distinguished talent who combines passion for sales and excellence in customer service to join our team. If you possess high persuasion skills, are proficient in dealing with Customer Relationship Management (CRM) systems, and providing an exceptional experience for them, this opportunity is for you!

📋 Main Tasks and Responsibilities:

• Achieving Sales Targets: Attracting new customers, understanding their needs, and providing suitable solutions to successfully complete sales transactions.

• Providing Exceptional Customer Service: Responding to customer inquiries, handling their requests and complaints professionally and efficiently to ensure their satisfaction and loyalty.

• Managing and Updating Customer Data: Using CRM systems to log customer interactions, track orders, and update data accurately to ensure service quality continuity.

• Developing Product Knowledge: Being thoroughly familiar with all products or services offered to explain and share them with customers in a simple and attractive manner.

🔍 Conditions and Requirements:

• Experience: Proven prior work experience in the fields of sales and customer service (preferably someone who has combined both fields).

• Technical Skills: Good knowledge and experience in dealing with Customer Relationship Management (CRM) programs and systems.

• Personal Skills: Excellent communication and interpersonal skills, and a high ability to persuade and negotiate.

• Demeanor: A decent appearance and an elegant style in dealing with the public.

⏰ Work Details and Environment:

• Working Hours: From 2:00 PM to 10:00 PM (evening shift).

• Working Days: 6 days a week (one day off).

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

• Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
• Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
• Maintain attention to detail in managing cases and issues.
• Proactively identify and implement solutions to problems with minimal guidance.
• Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
• Communicate operational barriers and contribute to solution development with senior leadership.
• Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
• Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
• Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
• Reach out to customers to provide updates on failed or potentially failed deliveries.
• Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

• Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
• Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Fluency in speaking, writing, and reading English, with the ability to take direction in English.
• Fluency in speaking, writing, and reading Arabic.
• Advanced and adaptable interpersonal communication skills.
• Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
• Effective communication skills and the ability to build lasting professional relationships.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

• Communication
• Microsoft Office Suite (Outlook, Word, Excel)
• Web Browsers
• Database Searching
• Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.

About the Role

Halwani Bros is looking for a Customer Service Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role aims to ensure a smooth order-to-cash process, focusing on accurate order processing, proactive customer communication, and effective coordination between customers and internal departments. The Customer Service Specialist will play a key role in achieving customer satisfaction and meeting the company's service level objectives by managing daily customer service operations.

Job Responsibilities

• Receive, verify, and accurately process customer orders within the system, ensuring all details such as item codes, prices, quantities, and customer order details are correct.
• Assist in maintaining and updating customer master data, including item configurations, pricing, and barcodes, to ensure consistency between customer systems and internal systems.
• Create and track outbound delivery processes based on confirmed customer orders and current stock availability.
• Serve as the primary point of contact for customers, responding to inquiries regarding order confirmation, delivery scheduling, and shipping updates.
• Proactively communicate with both customers and internal teams, including Sales, Logistics, and Planning, to facilitate a smooth and efficient order fulfillment process.
• Diligently follow up on any pending orders, delays, or discrepancies to ensure prompt and satisfactory resolution.
• Monitor daily order fulfillment and delivery performance, verifying adherence to agreed-upon schedules and service levels.
• Record all customer complaints, delivery rejections, and identified service gaps, escalating unresolved issues to the Customer Service Lead.
• Support the preparation of essential reports on service levels and order performance.
• Coordinate with the logistics department for delivery bookings, route scheduling, and meeting any special customer delivery requirements.
• Assist in resolving any system or documentation issues related to order processing.
• Contribute to continuous process improvement by identifying potential bottlenecks in operations or communication channels.

Qualifications and Requirements

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, or a closely related field.
• 2 to 5 years of experience in customer service, order processing, or logistics support, with a preference for experience in the Fast-Moving Consumer Goods (FMCG) sector.
• Familiarity with Enterprise Resource Planning (ERP) systems, with a preference for Microsoft Dynamics.
• Proficiency in Microsoft Office Suite.

Core Skills

• Customer Service
• Order Processing
• Logistics Support
• ERP Systems (Microsoft Dynamics preferred)
• Microsoft Office Suite
• Communication and Coordination Skills
• Time Management
• Attention to Detail
• Ability to multitask effectively in a fast-paced environment.

Job Details

Company: Halwani Bros

Job Type: Full-time

Location: Jeddah, Makkah, Saudi Arabia

Experience Required: 2-5 years

• Handling phone calls and messages
• Responding to emails and supporting visitor inquiries with professional and courteous communication
• Organizing files and records
• Preparing basic reports
• Supporting executives with calendar coordination
• Assisting with logistics for community events and wellness sessions

• Strong Administrative Assistance and Executive Administrative Assistance skills
• Professional Phone Etiquette and Communication skills
• Solid Clerical Skills including filing, data entry, document preparation, and basic record-keeping
• High level of organization and attention to detail
• Proficiency with common office software
• Customer service mindset with a friendly, respectful, and inclusive approach
• Ability to work on-site in Jeddah
• Previous experience in an administrative or front-desk role is an advantage
• Relevant diploma or degree in business administration or a related field is preferred

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.