Waiter Jobs in Saudi Arabia

About the Role

Hyatt Place Al Ula is seeking a dedicated Guest Service Officer to join the team and support the opening of its new hotel. This role is central to delivering exceptional guest experiences, ensuring each visitor receives a professional welcome and efficient service throughout their stay. As a key member of the front office team, the Guest Service Officer will be the primary point of contact for guests, upholding Hyatt's standards of hospitality.

Hyatt Place Al Ula features 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center, catering to both leisure and business travelers. The Guest Service Officer will play a crucial part in ensuring a seamless and memorable guest visit.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner.
• Provide accurate information on hotel facilities, services, and local attractions to enhance the guest experience.
• Respond promptly and effectively to guest inquiries, requests, and concerns to ensure satisfaction.
• Manage room reservations, process amendments, and maintain accurate guest profiles.
• Process guest payments accurately and maintain records of guest accounts and billing information.
• Collaborate with housekeeping, engineering, and other departments to fulfill guest needs and resolve issues.
• Handle guest complaints professionally and efficiently, escalating issues to management when necessary.
• Maintain up-to-date knowledge of all hotel products, services, and promotions.
• Ensure strict compliance with all front office procedures, service standards, and operational policies.
• Actively support pre-opening front office preparations and contribute to operational readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in front office, guest services, or customer service roles, with a preference for hotel industry experience.
• A strong customer service orientation and a passion for hospitality.
• Good understanding of front office operations and established guest service standards.
• Demonstrated ability to handle guest requests and resolve issues professionally and promptly.
• Strong organizational and multitasking skills.
• Ability to work effectively and maintain composure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Excellent English communication skills, both written and verbal.

Required Skills

• Front Office Operations
• Guest Service Standards
• Customer Service
• Organizational Skills
• Multitasking
• Communication Skills
• Interpersonal Skills
• English Communication Skills

Work Environment and Location

This full-time position is based at Hyatt Place Al Ula, located in Al Ula, Saudi Arabia. The role requires supporting the operational readiness for the hotel's launch.

• Collaborate with regional and local stakeholders to deliver a seamless customer experience.
• Lead, coach, and develop Customer Operations teams to ensure high performance.
• Oversee operational processes ensuring accuracy and compliance.
• Monitor service KPIs, customer satisfaction, and distributor performance.
• Drive continuous improvement, automation, and digital transformation initiatives.

• University degree or equivalent business experience.
• 3-5 years of leadership experience in Customer Operations or Supply Chain.
• Strong SAP (OTI modules) capability.
• Fluency in English and local language(s).

About the Role

360 Company Ltd., a well-established automotive service provider with over 37 years of experience in car maintenance and spare parts across the Kingdom, is seeking a full-time Automotive Service Advisor. This on-site role is based in Buraydah, Al Qasim.

Role Overview

The Automotive Service Advisor is responsible for managing customer interactions and service requests within the workshop. This involves greeting customers, understanding their vehicle concerns, and accurately documenting service and repair needs. The advisor will coordinate with technicians for diagnostics, prepare service estimates, and clearly communicate recommended work to customers for approval. The role also includes monitoring repair progress, providing status updates, ensuring timely vehicle delivery, and handling work orders, billing, and invoicing.

Key Responsibilities

• Greet customers and accurately document service and repair requests.
• Coordinate with technicians to diagnose vehicle issues.
• Prepare service estimates and explain recommended work to customers.
• Obtain customer approval for services.
• Monitor repair progress and update customers on vehicle status.
• Ensure vehicles are delivered on time with all agreed-upon work completed.
• Open and close work orders, verifying the use of genuine parts.
• Handle basic billing and invoicing.
• Address customer questions and concerns to ensure satisfaction.
• Collaborate with the workshop team to prioritize jobs and uphold standards.

Qualifications and Experience

Candidates should possess a strong technical understanding of vehicle maintenance and repair, enabling effective communication with both customers and technicians. Proven experience in customer service and a focus on customer satisfaction are essential. The ability to build trust, handle complaints constructively, and maintain professional relationships is required. A minimum of 2 years of experience as a Service Advisor in an automotive service center, dealership, or workshop environment is preferred. Proficiency in Arabic is mandatory, with functional English skills also necessary.

Required Skills and Attributes

• Clear and professional communication skills, including active listening and explaining technical information simply.
• Ability to work effectively in a busy workshop environment, manage multiple tasks, and prioritize under pressure.
• Basic computer literacy, including experience with service management systems and standard office applications.
• Attention to detail, reliability, and a commitment to safety and quality.
• A diploma or training in automotive technology, mechanical engineering, or a related field is considered an advantage.

Work Environment Details

This is a full-time, on-site position located in Buraydah, Al Qasim. The role requires working collaboratively within a workshop team to ensure efficient service operations and continuous improvement.

About the Sales Associate Role

H. M. Al Rugaib & Sons Trading Co. is seeking a motivated and customer-focused Sales Associate to join its dynamic sales team in Buraydah, Al Qasim, Saudi Arabia. This full-time position involves selling the company’s products and services, assisting customers with their inquiries, and ensuring a smooth and satisfying customer experience. The primary objective is to drive sales while delivering excellent customer service, acting as a key point of contact for customers by providing product knowledge, addressing concerns, and contributing to the achievement of sales targets.

Key Responsibilities

• Greet customers warmly and understand their needs.
• Present, promote, and sell products and services effectively.
• Provide accurate product information and handle customer questions.
• Guide customers through the purchasing process to close sales.
• Address and resolve customer complaints in a professional manner.
• Meet or exceed monthly sales targets.
• Maintain the visual appearance of the store according to company standards.
• Contribute ideas and strategies to improve sales and customer experience.

Qualifications and Requirements

• Applicants must hold at least a diploma degree.
• Previous experience in retail or sales is preferred.
• Excellent communication and interpersonal skills (Arabic & English).
• Strong customer service orientation and problem-solving skills.
• Ability to remain calm and courteous under pressure.
• Presentable and professional appearance.
• Basic knowledge of sales principles and customer behaviour.
• Punctual, organized, and reliable.
• Experience Required: 2-5 years.

Required Skills

• Sales
• Customer Service
• Communication
• Interpersonal Skills
• Customer Service Orientation
• Problem-Solving
• Sales Principles
• Customer Behaviour

Work Location and Type

This is a full-time position based in Buraydah, Al Qasim, Saudi Arabia.

About the Role

IHG Hotels & Resorts is seeking a Waiter to join the Food & Beverage team at the First Vignette Collection in Saudi Arabia, specifically at the Carlton Al Moaibed Hotel in Dammam. This role is focused on delivering dining experiences and ensuring guests feel welcomed and well-served. The position is full-time and requires 0-1 year of experience.

Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Present menus, explain dishes, and provide recommendations based on guest preferences.
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.
• Serve food and beverages in a timely manner while maintaining high service standards.
• Check on guest satisfaction throughout the dining experience and respond to requests.
• Prepare tables before service, ensuring cleanliness, proper setup, and adherence to presentation standards.
• Clear tables after guests have finished and reset them for the next patrons.
• Handle guest bills accurately and process payments according to hotel procedures.
• Coordinate with kitchen, bar, and other hotel departments to ensure a smooth service flow.
• Follow all food safety, hygiene, and health & safety standards.
• Maintain a professional appearance and wear the hotel uniform.
• Support team members and assist with additional duties as required.

Qualifications and Requirements

• Previous experience in a restaurant, hotel, or customer service role is preferred.
• Strong communication and interpersonal skills are essential.
• A customer-focused attitude with a friendly and professional demeanor is required.
• Ability to work efficiently and effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• Basic knowledge of food and beverage service is considered an advantage.
• Ability to stand and walk for extended periods during service shifts.
• A good command of English is necessary; proficiency in Arabic is an advantage.
• Strong teamwork skills, attention to detail, and a commitment to ensuring guest satisfaction are vital.

Required Skills

• Communication
• Interpersonal skills
• Customer-focused attitude
• Teamwork
• Attention to detail

Work Environment and Company Culture

This full-time Waiter position is based in Dammam, Eastern Province, Saudi Arabia. IHG Hotels & Resorts fosters an inclusive environment where diversity is celebrated. The company promotes a culture of trust, support, and acceptance, welcoming individuals from all backgrounds. IHG aims to provide every team member with the opportunity to belong, grow, and make a difference in a collaborative setting, with a commitment to employee wellbeing.

Customer service and social media account management – Dammam or Khobar

• Social media accounts – Dammam or Khobar
• Nationality: Saudi.
• Experience in administrative work and customer service.
• Proficiency in using computers and Office programs.
• Managing social media accounts, responding to customers, and following up on inquiries.
• Excellent organizational and communication skills.
• Salary: 5,000 SAR per month (including all allowances).

Job Announcement

We are looking for employees to work:
Marketing and Sales and Customer Reception
📍 Eastern Province

Conditions and Requirements:
- Experience in sales
- Excellent communication skills and good customer service
- Commitment and discipline at work
- Proficiency in using a computer
- Possession of a valid driving license
- Seriousness
- Good appearance

Work Details:
- 10 hours daily
- 7 days a week
- Salary: 2000 Riyals

Number of vacancies: 2

To apply:
Send your CV or contact via the number:
05********

About the Role

Lejamm Sports Company, the largest operator of health clubs in the Middle East, announces its need to fill the position of Receptionist within the Operations and Club Management team. This role plays a pivotal role in ensuring an excellent customer experience and smooth daily operations within the health clubs. The company is committed to promoting health and wellness in the region and offers a dynamic and supportive work environment for growth, with opportunities for professional development and competitive benefits, and encourages innovation, teamwork, and excellence.

Key Tasks and Responsibilities

As a Receptionist, you will be the first point of contact for members and visitors, and you will work to provide a professional and welcoming reception experience. Your responsibilities include managing incoming and outgoing communications, including phone calls, emails, and general inquiries. You will contribute to member check-in and check-out processes, ensuring accurate record-keeping. You will also provide information about club services, facilities, and membership options, as well as perform basic administrative tasks to support the club's operational processes. The role requires contributing to maintaining a clean, organized, and attractive reception area, and supporting the club management team in operational tasks as needed, while ensuring a high level of customer service and member satisfaction.

Qualifications and Requirements

This role requires 0 to 1 years of experience. The candidate must have the ability to work effectively within a team environment.

Required Skills

• Strong customer service and interpersonal skills.
• Excellent communication skills, verbal and written.
• Organizational and time management skills.
• Basic administrative proficiency and computer literacy.
• Proactive and helpful attitude.

Work Environment and Additional Details

This is a full-time position located in Dammam, Eastern Province, Kingdom of Saudi Arabia. The Job ID is 6775. The advertisement was posted on 2026/10/06, with a deadline for application on 2026/06/14.

About the Role

AlSagr Cooperative Insurance Co is seeking a dedicated Customer Experience Specialist to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to enhancing customer satisfaction, optimizing customer journeys, and ensuring a consistently high-quality experience across all interaction points. Reporting to the Customer Experience Manager, the specialist will analyze customer feedback, identify areas for service improvement, and collaborate with various departments to achieve exceptional customer service standards aligned with regulatory requirements and company objectives.

Key Responsibilities

• Monitor and evaluate customer interactions across all channels, including branches, call centers, websites, mobile applications, email, and social media, to ensure service quality.
• Map and analyze customer journeys to identify pain points and opportunities for enhancement, aiming to improve overall customer satisfaction and loyalty.
• Develop and implement strategic customer experience initiatives designed to elevate customer satisfaction and foster long-term loyalty.
• Champion and embed customer-centric practices throughout the organization to ensure a consistent focus on customer needs.
• Manage customer satisfaction surveys and feedback programs, collecting valuable insights into customer perceptions.
• Analyze customer complaints, suggestions, and survey results to identify root causes and trends in customer experience.
• Prepare comprehensive periodic reports detailing customer experience trends, underlying issues, and actionable recommendations for improvement.
• Monitor key customer experience indicators (KPIs) and provide insightful, data-driven recommendations to stakeholders.
• Track and analyze customer complaints and escalations, ensuring they are managed effectively and efficiently.
• Coordinate with relevant departments to ensure the timely and satisfactory resolution of customer complaints.
• Identify recurring issues that lead to complaints and recommend corrective actions to prevent future occurrences.
• Ensure strict adherence to all regulatory requirements for complaint handling and customer protection.
• Conduct service quality assessments and customer experience audits to maintain high standards of service delivery.
• Monitor adherence to service standards and evaluate customer service performance against established benchmarks.
• Recommend process improvements to enhance service delivery efficiency and effectiveness.
• Collaborate closely with Claims, Underwriting, Sales, Operations, IT, and Compliance teams to foster a unified approach to customer experience.
• Support the successful implementation of customer-focused projects and strategic initiatives across the company.
• Actively participate in digital transformation projects aimed at significantly improving the customer experience.
• Track and report on key performance indicators (KPIs) such as Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Complaint Resolution Time, First Contact Resolution (FCR), and Customer Retention Rate.
• Prepare detailed monthly and quarterly management reports on customer experience performance and initiatives.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Marketing, Insurance, Customer Experience, or a closely related field is required.
• Professional certifications in Customer Experience, such as those from CXPA or CCXP, are highly preferred.
• A minimum of 2 to 5 years of relevant experience in Customer Experience, Customer Service, Quality Assurance, or a similar role.
• Prior experience within the insurance industry is strongly preferred, demonstrating an understanding of its unique customer service landscape.
• Possess a solid understanding of insurance products, claims processes, and established customer service standards within the industry.

Required Skills

• A strong, inherent customer-centric mindset, prioritizing customer needs and satisfaction in all actions.
• Excellent analytical and problem-solving skills, with the ability to dissect complex issues and develop effective solutions.
• Exceptional communication and presentation skills, enabling clear and persuasive interaction with diverse stakeholders.
• Proficiency in data analysis and reporting, translating raw data into actionable insights.
• Demonstrated skills in process improvement and project management, driving initiatives from conception to completion.
• Competency in Microsoft Office Suite and experience with various customer feedback tools.
• A proven ability to work collaboratively and effectively across different departments and teams.
• Knowledge of relevant insurance regulations and customer protection principles is essential.

Work Location and Type

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia.

About the Role

ACOUSTIEG, a leader in acoustic treatment and sound isolation founded in 2018, is seeking a Branch Operations & Customer Experience Manager to join its team in Saudi Arabia. This role is integral to driving operational improvements and enhancing customer satisfaction across various sectors including healthcare, education, residential, and commercial projects. The position requires a professional dedicated to solving challenges that impact communities and contributing to the company's growth.

The Branch Operations & Customer Experience Manager will be responsible for the daily operations of a branch, ensuring a high standard of customer experience, and supporting business development. Success in this role requires a combination of strong operational management, a focus on customer service, and commercial awareness, balancing efficient execution with performance objectives.

Key Responsibilities

• Manage all facets of branch operations to ensure efficient and smooth daily execution.
• Oversee and improve the customer experience, maintaining consistent high standards of service quality.
• Monitor the order flow process from initiation to delivery, ensuring timely and accurate fulfillment.
• Contribute to revenue growth by optimizing operational efficiency and identifying areas for improvement.
• Coordinate effectively with various internal teams to ensure alignment and facilitate collaboration.
• Proactively identify operational gaps and implement continuous process improvements to enhance performance and customer satisfaction.

Qualifications and Requirements

• Proven experience in operations, customer service, or branch management.
• Demonstrated strong leadership and organizational skills.
• Ability to effectively manage multiple responsibilities simultaneously in a demanding environment.
• Experience working within fast-paced operational settings.
• Strong communication skills in English.

Required Skills

• Operations Management
• Customer Service Excellence
• Branch Management
• Leadership and Team Management
• Organizational and Planning Skills
• Effective Communication

Work Environment and Details

This is a full-time position. The role requires 5-10 years of experience. The primary locations for this role are Riyadh and Dammam, Saudi Arabia.

About the Role

IKEA Alsulaiman is seeking a motivated and service-oriented Food and Beverage Co-worker to join its team in Dhahran, Eastern Saudi Arabia. This full-time position offers an opportunity to contribute to customer satisfaction by providing efficient service in the IKEA Restaurant and Bistro. The role supports IKEA's position as a home furnishing store by meeting customer needs.

Key Responsibilities

As a Food and Beverage Co-worker, your responsibilities will include:

• Preparing hot and cold food items according to established standards for customers in the food line.
• Preparing and serving a range of beverages, including coffee, espresso-based drinks, tea, and specialty drinks.
• Maintaining a clean, tidy, and inviting work area, ensuring products are in good condition and correctly priced.
• Processing all food sales accurately and in a timely manner.
• Adhering strictly to all food handling methods, health and safety, and sanitation regulations.
• Performing basic maintenance and cleaning of equipment within the IKEA Food areas.
• Executing cash opening and closing procedures, including reconciling the cash drawer and maintaining an audit trail.
• Following daily operational routines to ensure efficiency and smooth operations.
• Contributing to a work environment that embraces diversity.
• Operating various kitchen equipment, including ovens, grills, stoves, steam tables, and fryers.
• Utilizing food preparation equipment such as knives, slicers, and mixers safely and effectively.

Qualifications and Requirements

Candidates for this role should possess the following qualifications:

• A diploma or higher degree.
• Previous food handling or full-service restaurant experience is considered an advantage.
• Open availability is preferred, including weekdays, evenings, and weekends.

Required Skills

The ideal candidate will demonstrate proficiency in the following areas:

• Food preparation techniques.
• Customer service.
• Cash handling and processing.
• Understanding of health and safety regulations.
• Basic equipment maintenance.
• Beverage preparation.
• A proactive approach to sales.
• Effective teamwork.
• A service-minded attitude and motivation to work in a dynamic retail and restaurant setting.
• Flexibility, openness, curiosity, and a willingness to learn.

Work Environment and Details

This is a full-time position based in Dhahran, Eastern Saudi Arabia. The role involves working within the IKEA Alsulaiman restaurant and bistro environment. Experience required is 0-1 year.

About the Role

IKEA Alsulaiman is seeking a dedicated Exchange and Returns Co-Worker to join our team in Dhahran, Eastern Saudi Arabia. This full-time position offers an opportunity to contribute to our vision of creating a better everyday life for the many people by ensuring a seamless and positive experience for our customers when handling exchanges and returns. If you value simplicity, cost-consciousness, a humble attitude, and willpower, this role might be a suitable fit for you.

As an Exchange and Returns Co-Worker, you will be the frontline for customer interactions regarding product returns and exchanges. You will play a crucial role in maintaining customer satisfaction by efficiently and accurately processing transactions, resolving complaints, and providing essential product information. This role is ideal for individuals with 0-1 years of experience looking to grow within a dynamic retail environment.

Key Responsibilities

• Handle all Exchange & Refund customer transactions accurately and efficiently, while upholding high standards of customer service.
• Manage customer complaints and claims in a friendly and efficient manner, aiming to create a positive experience that encourages repeat business.
• Ensure the Exchange & Returns Desk is consistently equipped with necessary documents and tools to serve customers throughout the day.
• Acquire knowledge on IKEA product assembly to assist customers experiencing difficulties and facilitate the exchange of component parts when required.
• Adhere to strict Cash Handling Procedures to ensure accuracy during all transactions.
• Utilize information from the Exchange & Refund System to identify, act upon, or report product faults and sales-related issues to management.
• Contribute to the Exchanges and Returns action plan and take ownership of allocated deliverables.
• Collaborate with Department Leaders/Managers to identify and implement solutions that address the root causes of customer returns.
• Prepare daily, weekly, and monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes.
• Clearly and informatively communicate the IKEA Refund Policy to customers, explaining all related details.

Qualifications and Requirements

• Customer service experience working in a fast-paced environment.
• Good communication skills.
• Proficiency in computer skills.
• Fluency in English is essential.
• Demonstrated knowledge, confidence, and a strong desire to resolve customer complaints.
• Ability to be assertive and remain calm and controlled when dealing with emotional customers during stressful situations.
• Patience and experience in managing conflict to achieve mutually beneficial outcomes.

Required Skills

• Customer Service
• Communication
• Computer Skills
• Complaint Resolution
• Conflict Management

Work Environment and Details

This is a full-time position based in Dhahran, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience, making it suitable for individuals looking to start or develop their career in customer-facing roles within a retail setting.