وظائف خدمة عملاء في الرياض

Join our SPA Team at Mansard Riyadh!
Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us to make every moment matter? Our first-class SPA Team is the heart of the house, providing a warm welcome and happy smile while striving to deliver a hospitality experience that exceeds expectations.

Key Responsibilities:

• Support the smooth running of the SPA department, ensuring the highest level of guest journey and experience.
• Work as part of a team to maximize guest satisfaction and comfort, promptly addressing guest inquiries and problem resolution.
• Take responsibility for the duties assigned, ensuring timely and professional execution.
• Deliver on departmental plans and objectives, meeting hotel initiatives and targets.
• Collaborate effectively with your team to control costs and inventory while achieving productivity and performance levels.
• Build and maintain effective relationships, promoting company culture and values.
• Ensure compliance with all legislation and best practice activities, performing necessary follow-ups.

Qualifications:

• Experience in the SPA is beneficial but not essential.
• Hands-on approach with a positive work style.
• Commitment to delivering exceptional guest service and passion for hospitality.
• Ability to find creative solutions and take ownership of tasks assigned.
• Personal integrity and the ability to work in an excellence-driven environment.
• Experience with IT systems across various platforms.
• Strong communication skills.

Why Join Radisson Hotel Group?

• Live the magic of hospitality by creating exceptional experiences every day.
• Build a great career with investment in your growth and learning.
• Experience team spirit in an inclusive and fun workplace.
• Lead with ambition and make a difference in hospitality and beyond.
• Enjoy exclusive global benefits, alongside local perks and rewards.

Join us in shaping the future of hospitality and let’s make every moment matter.

About the Role
The Receptionist will be a crucial member of our team at Initial Facilities Management. You will serve as the first point of contact for visitors, responsible for greeting them with a warm welcome. The ideal candidate will be detail-oriented and a team player, dedicated to delivering exceptional service.
Responsibilities

• Answer and direct phone calls
• Distribute mail
• Act as the first point of contact for visitors
• Perform administrative work and provide general clerical support as needed

Qualifications

• High school diploma or relevant work experience
• Ability to maintain a positive attitude
• Excellent communication skills
• Fluent in English

Overview
Join Radiant Hospitality Company in Riyadh, Saudi Arabia. This role offers the opportunity to represent a premium café, welcoming guests and ensuring their experience reflects the highest standards of service.
Key Responsibilities

• Greet, seat, and engage guests in line with brand standards.
• Manage reservations and guest flow to ensure smooth service.
• Provide menu knowledge and upsell food and beverage options when appropriate.
• Coordinate with floor, bar, and kitchen teams to deliver seamless guest experiences.
• Maintain professional appearance and grooming at all times.
• Record guest preferences and build repeat business.

Requirements

• 13 years’ experience in a front-of-house role (café, restaurant, or hotel).
• Fluent English; knowledge of Arabic or another language an advantage.
• Strong communication and guest-relations skills.
• Polished, professional appearance.
• Previous experience in a high-volume or premium venue preferred.

Benefits

• Compensation of SAR 6000/month (tax-free).
• Annual flight ticket.
• Accommodation provided.
• Duty meal included.
• Full medical insurance.
• Uniform provided.

Additional Information
Full relocation support is provided for international hires, including flights, visa costs, and medical tests. Company-arranged accommodation is included to ensure a smooth transition to Riyadh.

Join Our Team at Kimpton Riyadh!

We are looking for passionate and high-spirited individuals to be part of our pre-opening team at Kimpton Riyadh, the first Kimpton hotel in the Middle East. Located in the King Abdullah Financial District, our hotel promises unique experiences and warm hospitality.

Key Responsibilities:

• Greeting Guests: Warmly welcome guests upon arrival, ensuring they feel valued and comfortable.
• Managing Reservations: Handle reservations efficiently while communicating with relevant departments.
• Seating Arrangements: Organize seating to accommodate guests and manage waitlists during peak times.
• Communication Hub: Act as a link between guests, servers, and kitchen staff for seamless service.
• Menu Familiarity: Be knowledgeable of the menu to assist guests with their selections.
• Upselling and Promotion: Promote special menu offerings and enhance the dining experience.
• Maintaining Cleanliness: Oversee cleanliness in the waiting areas.
• Customer Relationship Building: Build positive relationships with guests and seek their feedback.

Required Skills:

• Strong communication and interpersonal skills.
• Problem-solving and organizational skills.
• Attention to detail in managing reservations and guest interactions.

Qualifications:
Ideally, candidates should hold a diploma in Hotel or Business Administration and have 23 years of relevant experience in an international luxury hotel chain. Fluency in English is essential, while Arabic is preferred.

What We Offer:
In return for your dedication, we provide a competitive salary, benefits, and the opportunity to be part of a globally recognized hospitality family. Join us, and together, let's create unforgettable experiences for our guests!

Join Our Team as a Restaurant Hostess!
At Jareed Hotels, we pride ourselves on delivering an exceptional guest experience. As a Restaurant Hostess, you will play a vital role in creating a welcoming atmosphere for our diners. This position is perfect for individuals passionate about customer service and thriving in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests upon arrival.
• Manage reservations and maintain an organized seating chart.
• Assist in seating guests promptly and efficiently.
• Provide guests with menus and inform them about daily specials.
• Handle phone inquiries regarding reservations and wait times.
• Coordinate with the waitstaff to ensure timely service.
• Monitor the dining area for cleanliness and guest satisfaction.
• Address guest complaints or concerns professionally.
• Assist in training new host staff as required.
• Participate in team meetings for service improvements.

Preferred Qualifications:

• 13 years of experience in a hospitality role.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and multitask.
• Flexible to work evenings and weekends.
• Familiarity with reservation management software is a plus.

About Jareed Hotels:
Jareed Hotels embodies the essence of hospitality, rooted in Saudi Arabian heritage. We aim to provide a luxurious and exclusive boutique experience that feels like home. Join us to be part of a dedicated team committed to exceeding guest expectations!

Join the vibrant world of Little Krazy!
At SIHAMCO, we take pride in our homegrown Saudi concepts that reflect local culture while achieving international acclaim. We are currently looking for a charismatic Hostess to become the face of our whimsical restaurant at The Groves. In this role, you won’t just be a hostess; you will be the energetic and unique personality welcoming guests into an unforgettable dining experience.

Key Responsibilities:

• Greet and welcome guests with confidence, warmth, and positive energy.
• Manage reservations and walk-in guests using our booking system.
• Maintain an organized flow of seating and table turns in collaboration with floor staff.
• Communicate effectively and professionally with guests, team members, and managers.
• Handle guest inquiries and resolve concerns with poise and efficiency.
• Maintain host stand appearance to reflect the brand’s upbeat, polished image.
• Stay calm and effective in high-volume service periods.
• Uphold Little Krazy’s high service standards while maintaining a friendly tone.

Requirements:

• Must be located in Riyadh.
• Minimum 23 years’ experience as a hostess in F&B or hospitality.
• Fluent in Arabic and English with excellent communication skills.
• Outgoing personality with the ability to stay composed under pressure.
• Strong organizational skills with attention to detail.
• Well-groomed appearance and confident body language.
• Flexible availability for evenings, weekends, and holidays.
• Passion for guest service and hospitality excellence.
• Experience in high-volume restaurants is a plus.

Join us!
At SIHAMCO, we offer competitive salary packages, health insurance, accommodation, and transportation allowances, alongside real opportunities for career development. Be a part of a team that is dedicated to redefining hospitality in Saudi Arabia.

Join Marriott International as a Host/Hostess!
Your journey begins with us at the JW Marriott Hotel in Riyadh. We take pride in our commitment to hospitality and strive to create a welcoming environment for our guests.

About the Role:
As a Host/Hostess, you are the first point of contact for our guests. Your responsibilities include:

• Welcoming guests upon arrival
• Managing reservations and seating arrangements
• Providing excellent customer service throughout their dining experience
• Ensuring guest satisfaction at all times

Requirements:
The ideal candidate should possess:

• Strong communication skills
• Friendly and approachable demeanor
• Ability to work in a fast-paced environment
• Previous experience in a similar role is an advantage

Why Marriott?
Marriott International values its employees and fosters an inclusive workplace. Join us to benefit from ongoing training and opportunities for career development.
We believe that our employees are our greatest asset and commit to providing a supportive environment where you can thrive.

Join IHG Hotels & Resorts as an F&B Host at voco® Riyadh!
We are excited to welcome you to a world where True Hospitality awaits everyone. Being part of our global family means you contribute to creating unique experiences for our guests while enjoying opportunities for personal growth and career advancement.

Key Responsibilities:

• Welcome guests warmly and ensure a smooth seating experience.
• Manage restaurant reservations and maintain an organized seating chart.
• Provide menus and share details of daily specials or promotions.
• Coordinate with servers and the F&B team to ensure excellent guest service.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Maintain cleanliness and organization at the host/hostess desk and entrance.
• Ensure compliance with hotel standards, health, and safety policies.

Key Requirements:

• Previous experience as Host/Hostess or in a similar guest-facing role (hospitality experience preferred).
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for delivering outstanding guest service.
• Ability to multitask and remain calm under pressure.
• Professional grooming and presentation.
• Flexible to work shifts, weekends, and holidays.

We offer a competitive salary and benefits package, including duty meals and discounted hotel accommodation worldwide. Your career journey is unique, and we provide tailored support to help you get started and grow.
Apply today and embrace your passion for hospitality with IHG!

Join Zinco as a Call Center Agent!
We are looking for dedicated Saudi nationals to fill multiple entry-level positions in our customer service department.

Key Responsibilities:

• Responding to customer inquiries effectively.
• Providing technical support and after-sales service.
• Ensuring customer satisfaction with our products and services.

Work Schedule:

• 8-hour shifts, with a monthly rotation between morning and evening shifts.
• Work hours: 8 AM to 9 PM, 6 days a week with Fridays off.

Requirements:

• Excellent communication skills.
• Proficiency in computer and customer service systems.
• Previous experience in customer service is preferred.
• Saudi nationality required.

Join Our Team!
Extensya is seeking enthusiastic individuals to fill the role of Call Center Agent. This position is open to both males and females who meet the following criteria:

• Language Proficiency: Very good English speaking skills.
• Availability: Full availability to meet business needs.
• Educational Background: Bachelor’s Degree or Diploma.
• Communication Skills: Excellent communication abilities are a must.

If you are passionate about providing exceptional customer service and possess the skills listed above, we invite you to apply and be a part of our dynamic team.

🌟 We're Hiring: Call Center Agent! 🌟
We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

📍 Location: Riyadh, Saudi Arabia
⏰ Work Mode: Work From Office
💼 Role: Call Center Agent

What You'll Do

• 📞 Handle inbound and outbound customer calls professionally
• 🎯 Resolve customer inquiries and complaints effectively
• 📋 Document customer interactions and maintain accurate records
• 💡 Provide product information and support services
• 🤝 Collaborate with team members to achieve targets
• 📊 Meet performance metrics and quality standards

What We're Looking For

• ✅ Excellent verbal communication skills in Arabic and English
• ✅ Strong problem-solving and listening abilities
• ✅ Previous Call Center Or Customer Service Experience Preferred
• ✅ Ability to work in a fast-paced environment
• ✅ Computer literacy and multitasking skills
• ✅ Patience and empathy when dealing with customers

Ready to make an impact? 🚀 Apply now and let's grow together!

Join our team as a Receptionist at InterContinental!
We are looking for an enthusiastic and dedicated individual to manage front desk operations in our esteemed hotel. This role is crucial in creating a welcoming atmosphere for our guests and ensuring smooth check-in and check-out processes.

Key Responsibilities:

• Greet and assist guests upon arrival.
• Handle reservations and manage guest inquiries.
• Coordinate with other departments to meet guest needs.
• Maintain organized and updated records of all check-ins and check-outs.
• Provide information about hotel services and local attractions.

Requirements:

• Previous experience in a receptionist or customer service role is preferable.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems and hotel management software.
• Ability to work in a fast-paced environment.

We invite interested candidates to apply and be a part of our vibrant team at InterContinental, where we value excellence and service!

Join Our Team as a Receptionist at PwC
Are you an organized and personable individual looking for a dynamic role? PwC is seeking a Receptionist to be the first point of contact in our office, delivering exceptional service to our visitors and callers.

Key Responsibilities:

• Operate the switchboard and manage reception area activities.
• Greet visitors and ensure they are welcomed and assisted promptly.
• Handle internal and external inquiries, maintaining logs of visitors and callers.
• Coordinate deliveries and manage mail distribution accurately.
• Book meeting rooms and maintain a tidy reception area.
• Support the office manager in event planning and organization.

Who You Are:
The ideal candidate is courteous, professional, and able to multitask efficiently. You will be the welcoming face of PwC, ensuring a high standard of service and support for our team and clients.

Are you ready to elevate the guest experience? Join our team at Radisson Hotel Group, where we are committed to creating memorable experiences for our guests. We are looking for a Receptionist who embodies our service ethos of 'Yes I Can!'.

Roles & Responsibilities:

• Ensure exceptional guest service from check-in to check-out.
• Focus on delivering a positive guest experience at all times.
• Work proactively to ensure guest satisfaction and smooth operation of the front office department.

Your Profile: You should have a passion for hospitality, along with a strong dedication to service. This role is perfect for individuals who thrive in a dynamic environment and enjoy creating positive experiences for guests.

Join Our Team as a Spa Receptionist at Marriott International

We are seeking a dedicated and professional Spa Receptionist to be part of our team at The St. Regis Riyadh. In this role, you will be responsible for a variety of administrative tasks that support our spa operations and enhance the guest experience.

Key Responsibilities:

• Enter and retrieve information in computer databases to update records and answer guest inquiries.
• Prepare letters, memos, and other documents using word processing and database software.
• Handle incoming and outgoing mail, ensuring proper distribution and date stamping.
• Create and maintain filing systems for office documents.
• Welcome guests with professionalism and address their needs effectively.
• Maintain confidentiality of proprietary information and adhere to company policies.

Qualifications:

• Excellent communication skills and a passion for delivering exceptional customer service.
• Ability to operate standard office equipment and software.
• Strong organizational skills and attention to detail.

Become a part of a dynamic team that values diverse backgrounds and experiences, and help us create memorable spa experiences for our guests at Marriott International.