About the Role
Amazon Ultra Fast Grocery (UFG) operations is seeking an Operations Executive to join a newly formed organization focused on designing and launching innovative business models across the AMET region. This role is integral to redefining fast delivery services, building and operating new customer-facing services, and managing third-party store operations. The position involves ensuring Amazon's policies, including attendance tracking, are implemented fairly and consistently, while actively motivating, coaching, and providing feedback to associates to achieve and exceed performance expectations in productivity, quality, and safety.
This role offers an opportunity to contribute to Amazon's mission of being the world's most customer-centric company. It provides a chance to innovate and enable people to discover new worlds.
Key Responsibilities
- Manage end-to-end UTR (Under the Roof) operations on a daily basis for either one large site or a combination of smaller sites, including supervising store operations.
- Ensure customer-facing metrics are met while maintaining operational and quality targets, and upholding the safety and morale of the team.
- Drive performance management of team members, including preparing and implementing training and development plans for pickers.
- Collaborate closely with merchant stakeholders to continuously improve operational processes and achieve sustained performance improvements.
- Conduct daily 4M/5S and Safety GEMBA audits for the stores.
- Act as a stand-in for the Area Manager when required.
Qualifications and Requirements
- A Bachelor's degree holder.
- Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
- Strong communication skills, both written and verbal.
- Proficiency in MS Excel.
- Ability to travel to different stores within KSA.
Required Skills and Attributes
- Strong communication (written and verbal).
- Proficiency in MS Excel.
- Performance management.
- Training and development.
- Process improvement.
- GEMBA audits.
- People management.
- Analytical skills.
- Problem-solving skills.
- Knowledge of Lean, Six Sigma, and Kaizen methodologies (highly advantageous).
- Knowledge of SQL (advantageous).
- Self-motivation with the ability to motivate associates and team members.
- Strong execution skills and an action-oriented attitude.
- Resourcefulness in finding solutions with limited resources.
- Ability to work effectively under pressure and in ambiguous situations.
Work Environment and Experience
This is a full-time position based in Dammam, Saudi Arabia. The role requires 0-1 years of experience. Preference will be given to candidates with 1-3 years of experience in managing a process and people as a lead.
