About the Cabin Crew Role
Air Arabia is seeking customer-focused individuals to join their team as Cabin Crew, based at the Dammam Hub. In this role, you will serve as an ambassador for the airline, contributing to the overall customer experience, fostering loyalty, and promoting a positive corporate image. This full-time position requires a commitment to ensuring the safety, comfort, and satisfaction of all passengers throughout their journey.
Key Responsibilities
- Act as the airline's ambassador, enhancing customer experience to achieve loyalty and promote a positive corporate image.
- Provide excellent customer service, ensuring passenger safety and comfort throughout the flight.
- Maintain readiness and fitness to operate, ensuring productivity aligns with company policies and procedures.
- Ensure timely attendance, proper grooming, fitness, and adherence to regulations for assigned flights.
- Attend briefings to acknowledge flight details, role distribution, targets, security checks, and boarding procedures.
- Instruct passengers on safety procedures to ensure their safety and comfort.
- Identify safety and security risks and collaborate with the Cabin Supervisor for remedial actions according to Standard Operating Procedures (SOPs).
- Administer first aid to passengers when necessary.
- Inform the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcome passengers, assist with boarding, and enter necessary data into the aircraft logbook as per procedures.
- Provide consistent customer service by attending to passengers' pre-bookings, requests, and needs.
- Identify and assist passengers experiencing stress or difficulties in accordance with the Operations Manual.
- Contribute to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services to achieve targets.
- Ensure proper and secure handling of cash and credit card payments for sales and donations.
- Conduct pre-flight checks for supplies, emergency equipment, catering, and other specified equipment, reporting deficiencies.
- Assist in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided.
- Ensure orderly handover/takeover of the cabin to/from catering, cleaning, and maintenance staff.
- Conduct post-flight briefings and assessment reports, providing evaluations and reporting any flight discrepancies.
- Account to the Cabin Supervisor for passenger conduct.
- Carry out the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintain professional and safety knowledge through recurrent trainings and workshops, ensuring a current license.
- Contribute to team effort by accomplishing related results and achieving allocated sales targets.
Qualifications and Requirements
- Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is an advantage.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Must be fit to fly, have good general health, and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and maintain a cheerful and positive attitude, even under stress.
- Must be customer service oriented, capable of understanding and attending to customers' needs and requests.
- Must be capable of handling difficult situations and customers without compromising the corporate image.
- Must be focused, capable of identifying irregularities and handling threats and emergencies efficiently.
- Must be proactive, self-motivated, and demonstrate initiative and positive teamwork competency.
- Must be capable of working in a shift pattern and for extended working hours.
- Must show high flexibility and adaptability to frequent changes and busy schedules.
- Must demonstrate the ability to contribute and deliver against policies, procedures, and set KPIs.
Required Skills
- Customer Service
- Communication (Verbal and Written)
- Problem-solving
- Teamwork
- Proficiency in Microsoft Office
- Fluent in English Language; other languages are an advantage based on airline requirements.
Work Environment and Experience
This is a full-time position for Cabin Crew based at the Dammam Hub. Individuals with 0-1 year of experience, including fresh graduates, are encouraged to apply. Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or hospitality industries will be considered an added value. An active cabin crew license is also an advantage.
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