Full-time Ict Services Technician Jobs in Dammam

About the Role

Nova Water, a leading premium bottled water brand in Saudi Arabia, is seeking an Information Technology Support Specialist to join their team in Dammam. This role is integral to maintaining the company's technological infrastructure and ensuring smooth business operations by providing essential IT support to end-users. The IT Support Specialist will be the primary point of contact for all end-user IT-related issues, including hardware, software, network, and enterprise applications. This position is responsible for the timely logging, diagnosis, and resolution of incidents and service requests, delivering both Level 1 and Level 2 technical support in alignment with agreed service levels to maintain a stable, secure, and productive technology environment.

Key Responsibilities

• Serve as the first point of contact for IT incidents and service requests received via phone, email, ticketing system, and walk-ups.
• Log, categorize, prioritize, and track all incidents and requests in the IT service management (ITSM) / ticketing tool, ensuring agreed service levels (SLAs) are met.
• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, update, and troubleshoot operating systems, Microsoft 365, and standard business applications.
• Administer user accounts, access, and permissions in Active Directory / Microsoft Entra ID and enterprise applications, following approved request and authorization processes.
• Provide first-line support for core enterprise applications such as SAP, e-commerce, and service-management platforms, escalating complex issues to specialist teams or vendors.
• Support corporate telephony, unified communications, and video-conferencing tools, resolving or escalating related issues.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN, and escalate to the infrastructure team where required.
• Set up and onboard new joiners, including hardware provisioning, account creation, software installation, and orientation on IT tools and policies.
• Maintain the IT asset and software-license inventory, including tagging, tracking, and lifecycle records.
• Apply security patches, endpoint protection, and antivirus updates in line with IT security policies.
• Escalate unresolved or complex issues to Level 3 / specialist teams or third-party vendors, and follow through to closure.
• Create and maintain knowledge-base articles, user guides, and FAQs to promote self-service and reduce recurring issues.
• Support IT projects, system rollouts, office moves, and end-user training as required.
• Produce periodic reports on ticket volumes, resolution times, and recurring issues for IT management review.
• Comply with all company policies, procedures, IT governance standards, and relevant regulatory requirements.
• Adhere to information security, data protection, and confidentiality requirements at all times.
• Follow applicable health, safety, and environmental (HSE) guidelines within the work area.
• Maintain accurate and up-to-date documentation of incidents, service requests, IT assets, and work performed.
• Contribute to the continuous improvement of IT services, processes, and end-user satisfaction.
• Perform any other related duties assigned by the line manager within the scope and capacity of the role.

Qualifications and Requirements

• A Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• 2 to 4 years of experience in an IT helpdesk, desktop support, or end-user support role, preferably within a medium-to-large enterprise.
• Hands-on experience with Windows operating systems, Microsoft 365, Active Directory, and ITSM / ticketing tools.
• Practical knowledge of desktop and laptop hardware, printers, and peripheral troubleshooting.
• Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Exposure to enterprise applications, with SAP experience being preferred, and corporate telephony is an advantage.
• Strong customer-service orientation and excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively, work under pressure, and manage multiple requests simultaneously while meeting agreed service levels.

Technical Skills and Competencies

• IT governance standards
• Information security, data protection, and confidentiality
• Health, safety, and environmental (HSE) guidelines
• IT service management (ITSM) / ticketing tools
• Support for desktops, laptops, mobile devices, printers, and peripherals
• Operating systems and standard business applications
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Enterprise applications (including SAP, e-commerce, and service-management platforms)
• Corporate telephony, unified communications, and video-conferencing tools
• Troubleshooting network connectivity issues (LAN, Wi-Fi, VPN)
• Hardware provisioning, account creation, and software installation
• IT asset and software-license inventory management
• Security patch deployment, endpoint protection, and antivirus updates
• Escalation to Level 3 / specialist teams and third-party vendors
• Knowledge base creation and maintenance
• Support for IT projects, system rollouts, office moves, and end-user training
• Reporting on ticket volumes, resolution times, and recurring issues
• Basic networking concepts (TCP/IP, DNS, DHCP)

Additional Information and Preferred Qualifications

The role is based in Dammam, Eastern Saudi Arabia, and is a full-time position. Working proficiency in English is required, with Arabic being an advantage. Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator (MD-102) are considered an advantage.

About the Role

JAL International Co. Ltd. is seeking a motivated Junior Electrical Technician to join its maintenance team in Dammam, Saudi Arabia. This full-time position is designed for recent diploma graduates aiming to build a career in industrial electrical maintenance. The role involves working under the guidance of experienced technicians to support routine maintenance, equipment inspections, and basic troubleshooting, contributing to the efficient operation and upkeep of the company's electrical systems.

Key Responsibilities

• Assist in the inspection and maintenance of electrical equipment and systems.
• Support senior technicians in troubleshooting and repairing electrical faults.
• Perform basic preventive maintenance tasks as assigned by supervisors.
• Help with the installation and testing of electrical equipment.
• Adhere strictly to all safety procedures and utilize appropriate personal protective equipment (PPE).
• Maintain cleanliness and organization of tools and work areas.
• Promptly report any equipment issues or abnormalities to supervisors.
• Complete maintenance records and documentation accurately as required.
• Actively participate in training and development programs to enhance technical skills.

Qualifications and Requirements

• Diploma in Electrical Engineering, Electrical Technology, or a closely related field.
• Fresh graduates are strongly encouraged to apply.
• Previous internship or vocational training experience in a relevant field is considered an advantage.

Required Skills

• Foundational understanding of electrical systems and equipment.
• Ability to interpret basic electrical drawings and schematics.
• Familiarity with common electrical tools and measuring instruments.
• Strong willingness to learn and develop technical skills.
• Good communication and teamwork capabilities.
• Basic knowledge of workplace safety practices.

Work Environment and Details

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. The role offers an entry-level opportunity for professional development and hands-on experience within a dynamic industrial setting. While specific experience is not a primary requirement, candidates with 0-1 year of relevant experience or prior internships will be considered favorably.

About the Role

Siemens Energy is seeking a CT Technical Support Engineer to join its Gas Services division in Dammam, Saudi Arabia. This role is essential for ensuring the efficient and reliable operation of gas turbine units in the region. As the primary engineering focal point (ESPOC) for assigned customers, the engineer will coordinate technical support, manage queries, and ensure timely, high-quality responses to maintain plant availability and customer satisfaction. The position involves close collaboration with customers, field service teams, and global engineering experts, contributing to decarbonization efforts and the modernization of the energy fleet.

The Gas Services division at Siemens Energy focuses on low-emission power generation through comprehensive service and decarbonization solutions. The division manages all gas turbines, steam turbines, and generators, offering opportunities for fleet modernization and digitalization to achieve zero or low-emission power generation.

Key Responsibilities

• Act as the primary engineering focal point (ESPOC) for assigned gas turbine units and customers within the region.
• Coordinate and manage all technical queries, ensuring efficient communication between customers, field service personnel, and global engineering teams.
• Ensure the delivery of timely and high-quality technical responses to support safe and reliable plant operations.
• Lead or actively support root cause analysis (RCA), risk assessments, and troubleshooting activities for technical issues.
• Provide technical support for outage planning and execution, including defining scope, identifying necessary spares, and offering technical recommendations.
• Drive the identification of modification and upgrade (M&U) opportunities to enhance performance and reliability.
• Promote a customer-first mindset and uphold a Zero Harm safety culture in all activities.

Qualifications and Requirements

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.
• A minimum of 5 years of experience in gas turbine maintenance and operation.
• Proven strong troubleshooting and root cause analysis (RCA) capabilities.
• Good understanding of fleet reliability principles, outage management, and performance optimization techniques.
• Excellent communication and coordination skills, with demonstrated experience working within the Kingdom of Saudi Arabia (KSA).
• Experience working effectively with multicultural and global teams.
• Familiarity with materials, manufacturing processes, and repair processes relevant to gas turbines.

Required Skills

• Troubleshooting
• Root Cause Analysis (RCA)
• Communication
• Coordination
• Gas Turbine Maintenance
• Gas Turbine Operation
• Fleet Reliability
• Outage Management
• Performance Optimization
• Materials
• Manufacturing Processes
• Repair Processes

Work Environment and Details

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. Siemens Energy offers a competitive salary package and targeted bonus opportunities. The role provides opportunities to work on a variety of innovative projects. Siemens Energy is committed to diversity and inclusion, fostering a global team of over 130 nationalities.