Remote Maintenance Supervisor Jobs in Dammam

About the Role

Cummins Arabia is seeking a Marine Service Supervisor to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to enhancing the company's marine business by ensuring high standards of customer service and efficient repair operations for marine engines and equipment. The Marine Service Supervisor will serve as a primary point of contact for marine clients, overseeing technicians and maintaining service delivery quality.

Key Responsibilities

• Act as the primary customer contact, assessing needs, gathering information, and initiating work orders.
• Provide accurate quotes, develop claims, prepare detailed repair plans, and schedule work, keeping customers informed of progress.
• Cultivate and maintain positive relationships with key marine customers, resolving warranty concerns related to Cummins or distributor warranties.
• Clearly explain charges to customers and monitor key performance metrics to ensure customer satisfaction.
• Offer remote support for marine segment activities across Saudi Arabia and travel to dock or seaport locations for inspection, servicing, troubleshooting, and repairs of engine equipment.
• Supervise Service Technicians and/or Service Team Leaders, coordinating work, communicating repair plans aligned with customer quotes.
• Monitor technician productivity and repair quality, providing coaching, feedback, and conducting performance reviews.
• Serve as the first level of support for Service Technicians, escalating technical issues as needed.
• Manage service logistics for the Marine Department, ensuring efficient use of materials, equipment, and personnel, while upholding safety and quality standards.
• Develop and review quotes for accuracy before customer presentation, providing updates on repair status and schedule changes.
• Participate in continuous improvement initiatives by reviewing and adapting processes.
• Monitor open repair statuses, addressing issues that may impact timely completion.
• Track departmental goals and targets, reviewing KPIs to ensure customer satisfaction.
• Contribute to the development plan for the marine department across Saudi Arabia.

Qualifications and Experience

• 3-5 years of experience specifically within the Service and Marine segments.
• A background in Electrical or Mechanical Engineering.
• Possession of a Bachelor's Degree or Diploma in Engineering.
• Demonstrated experience in handling and managing teams.

Required Skills and Competencies

• Expertise in Service and the Marine segment.
• Proficiency in Electrical and Mechanical Engineering principles.
• Proven ability in team management and supervision of Service Technicians.
• Strong customer service and customer focus capabilities.
• Skills in managing work orders, developing quotes, and creating repair plans.
• Adeptness in resolving customer concerns and providing remote support.
• Competence in inspecting, servicing, and troubleshooting marine engines and equipment.
• Experience in coaching and conducting performance reviews.
• Proficiency in managing service logistics.
• Commitment to continuous improvement.
• Strong diagnostics application skills, including troubleshooting and validating repairs.
• Thorough understanding of the warranty process, including claim submission.
• Capability in technical escalation and effective problem-solving.
• Accurate service documentation and record-keeping.
• Familiarity with electronic service tool development and application.
• Accountability for self and others.
• Effective communication across diverse audiences.
• Constructive conflict management.
• Strong work direction capabilities.
• Financial acumen for informed business decisions.
• Tech savviness and embracing digital innovations.

Work Location and Type

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia.

About the Field Service Representative Role

Akima is seeking a Field Service Representative to support the Terminal High Altitude Area Defense (THAAD) program in Tabuk, Saudi Arabia. This full-time position focuses on providing essential maintenance support for associated equipment, ensuring operational readiness of tactical vehicles, generators, and material handling equipment within the Kingdom of Saudi Arabia. The role operates under a level-of-effort, best-effort maintenance construct.

Role Responsibilities

The Field Service Representative will perform conventional maintenance, including preventive and corrective actions, on assigned equipment in accordance with Original Equipment Manufacturer (OEM) Technical Manuals and Technical Bulletins. Key responsibilities include:

• Maintaining and repairing heavy tactical wheeled vehicles (HEMTT family).
• Servicing trailers and battery support equipment.
• Performing maintenance on Material Handling Equipment (MHE), such as rough terrain and multi-directional forklifts.
• Conducting maintenance on power generation systems, including HDT DRASH generators and 5kW HEMTT-mounted generators (Kubota/Cummins variants).
• Executing scheduled maintenance services (semi-annual and annual).
• Performing diagnostics, troubleshooting, and fault isolation across mechanical, electrical, and hydraulic systems.
• Conducting component-level repairs and replacements (*, starters, alternators, fuel system components, belts, filters, electrical assemblies).
• Performing inspections, testing, and adjustments to ensure equipment serviceability and operational readiness.
• Utilizing Technical Manuals (TMs) and maintenance documentation to ensure compliance with established standards.
• Maintaining accurate maintenance records and providing status updates.
• Operating independently as the sole FSR at an assigned location and coordinating maintenance priorities with supported units.
• Supporting mission requirements through flexible work hours as needed.

Required Qualifications and Experience

Candidates for this role should possess the following qualifications:

• Training and qualification in accordance with 91B Wheeled Vehicle Mechanic or equivalent military/commercial certification.
• 5-10 years of relevant maintenance experience supporting tactical or commercial heavy equipment.
• Demonstrated experience with diesel engine maintenance and repair.
• Experience with powertrain systems (transmissions, differentials, transfer cases).
• Proficiency in hydraulic and electrical system troubleshooting.
• Experience with Preventive Maintenance Checks and Services (PMCS).
• Ability to perform maintenance using OEM Technical Manuals and standard procedures.
• Experience working independently in field or OCONUS environments.

Preferred Qualifications

Additional experience that would be beneficial includes:

• Prior experience supporting THAAD or similar defense systems.
• Previous Field Service Representative (FSR) or Contractor Logistics Support (CLS) experience.
• Familiarity with HEMTT platforms, MHE, and military support equipment.
• Experience supporting programs in Saudi Arabia or similar operational environments.
• Experience with generator maintenance and power generation systems.
• Knowledge of air conditioning repair and maintenance principles.
• Saudi Nationals are preferred.

Work Environment and Additional Requirements

This role requires the ability to meet medical, security, and deployment requirements for an in-country assignment in Tabuk. Candidates must be capable of working in austere or remote environments with limited external support. The position involves the physical demands of lifting, carrying, and operating maintenance equipment and tools. Willingness to support extended hours based on mission requirements is necessary.