About the Role
Hitachi Energy is seeking a Service Sales Manager to lead the Local Service Unit (LSU) in Dammam, Saudi Arabia. This role is responsible for defining, executing, and driving the Services Sales strategy within Saudi Arabia to achieve profitable growth across the service lifecycle. The Service Sales Manager will lead and develop the country's Services Sales team, ensuring alignment with Hitachi Energy's global and Hub service strategies while addressing local market needs and trends. A key objective is to maximize installed base (IB) penetration, cultivate sustainable service revenues, and foster long-term customer relationships.
This position offers an opportunity to lead a high-performing team, drive new business opportunities, and achieve sales targets within a key market for Hitachi Energy.
Key Responsibilities
- Lead, coach, and develop the Saudi Arabia Services Sales organization to ensure high performance and capability development.
- Drive collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.
- Embed the One Hitachi Energy approach, guiding direct and indirect reports.
- Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
- Drive structured service sales lead generation through detailed analysis of Installed Base (IB) potential.
- Collaborate with country Local Sales teams, Account Managers, and other Business Units Service Sales teams to develop and execute service-focused account plans.
- Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
- Manage LSU budgeting and sales & operations planning in coordination with the Hub Marketing & Sales Manager, Global Product Group (GPG), and Hub Controller.
- Lead installed base analysis and segmentation to identify lifecycle opportunities including service contracts, upgrades, retrofits, spares, digital, and advanced services.
- Establish and maintain long-term relationships with key Saudi customers and decision-makers.
- Conduct market and competitive analysis to support pricing, positioning, and commercial decisions.
- Drive sales efficiency by ensuring the Services Sales team possesses the necessary skills, organization, and capacity for sustainable growth.
- Ensure ongoing training, coaching, and capability building for the team in technical, commercial, and customer skills.
- Coach the team in sales planning, negotiation, customer segmentation, and value-based selling.
- Balance growth ambitions with margin protection and risk management.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Adhere to Hitachi Energy’s core values of safety and integrity.
Qualifications and Requirements
- Bachelor's degree or equivalent experience in electrical power, energy, and industry.
- A minimum of 10 years of experience in managing a Service Sales function.
- Proven Service Sales leadership experience in an OEM environment with a focus on large installed base management.
- Demonstrated experience leading, coaching, and developing Service Sales & Marketing teams to achieve growth targets.
- Experience managing multi-product and multi-service portfolios across the service lifecycle.
- Experience within the Saudi Arabian market, including utilities, industry, and infrastructure projects.
- Knowledge of Saudi localization, contracting, and regulatory requirements.
- Solid understanding of Hitachi Energy products and systems, or equivalent.
Required Skills
- Service Sales
- Installed Base Management
- Sales Strategy Development and Execution
- Team Leadership and Development
- Customer Relationship Management
- Market and Competitive Analysis
- Negotiation
- Value-Based Selling
- Risk Management
- Compliance
Work Environment and Additional Information
The role is based in Dammam, Eastern Province, Saudi Arabia. This is a full-time position requiring over 10 years of experience. Proficiency in both spoken and written English and Arabic is required.
