Customer services specialist Jobs in Dhahran

Customer Service Specialist at Al-Zamil Industrial and Trade Company
We at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:

• Setting and defining performance and quality indicators and standards in customer service.
• Participating in developing and updating customer service procedures and manuals.
• Developing programs to enhance the quality of customer service systems.
• Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
• Preparing specialized documents and reports and providing recommendations.

Main Duties:

• Conducting studies and analyses to set performance and quality standards.
• Developing programs and initiatives to raise the level of customer service.
• Analyzing information to identify strengths and weaknesses as needed.
• Coordinating with relevant departments to ensure effective responses to customer requests.

Required Qualifications:

• High school diploma or relevant field.
• Experience as a customer service representative or in sales.
• Knowledge in sales or customer service.
• Ability to use electronic systems.
• Strong communication skills and relationship building with customers.

Work Environment:
The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.