Full-time Reservation agent Jobs in Jeddah

• Maintaining personal hygiene and grooming standards.
• Promptly addressing guest needs and providing professional service.
• Maintaining teamwork and high operational standards.
• Maximizing hotel occupancy and revenue through effective selling.
• Promoting hotel restaurants to achieve management-set revenue goals.
• Consistently upselling hotel products and ensuring personal product knowledge is top-notch.

• Process and confirm guest room reservations made by clients through phone, letter, or fax.
• Input all reservations into the computer, ensuring all pertinent information is captured.
• Remain updated with all promotions and follow established procedures for processing reservations and rate management.
• Maintain an effective filing system for all correspondence and prepare reports as required.
• Promote good public relations and strive to maximize business opportunities.
• Ensure an accurate room status is maintained at all times.
• Answer incoming calls as per Rotana standards and manage email inquiries effectively.

• Process and confirm guest room reservations made via phone, letter, or fax.
• Input all reservations into the computer, maintaining accurate records of all pertinent information.
• Attend to inquiries, complaints, and requests regarding reservations.
• Stay updated on all hotel promotions and follow established procedures for process room reservations and rates.
• Demonstrate complete product knowledge and apply rate management effectively.
• Maintain an established filing system for correspondence and generate necessary reports.
• Promote and maintain good public relations to maximize business opportunities.
• Ensure room status is accurately maintained at all times.
• Answer all incoming calls according to Rotana standards and manage information received via fax and email.
• Organize visa requests for hotel guests per hotel policy and identify opportunities to up-sell services.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Job Title: Reservations Management Staff

Location: Jeddah – Al-Mohammadiyah District – Full Time (On-site)

Working Hours: 8 hours a day on a shift system (Morning – Evening – Night) 6 days a week

Tasks and Responsibilities:

✅ Managing reservations and customer service

✅ Coordinating operational activities

✅ Enhancing guest experience and marketing

✅ Performance analysis and development

Requirements:

🔹 Previous experience in customer service or reservations management (preferably in the hospitality or real estate sector)

🔹 Excellent communication skills in Arabic and English (verbal and written)

🔹 Proficient in using computers and Microsoft Office programs

🔹 Ability to work under pressure and troubleshoot quickly

🔹 Organized personality capable of multitasking efficiently

To Apply:

Please send your resume with the job title to:

H@************

🚀 Join our team and contribute to providing an exceptional hospitality experience for guests!