Remote It Support Technician Jobs in Makkah

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

Join the Islamic Development Bank as a Technical Support Officer in Onboarding.
As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.

Key Responsibilities:

• Enhance onboarding processes and ensure a smooth experience for new joiners.
• Plan and coordinate all onboarding activities for virtual and onsite employees.
• Design remote onboarding programs and facilitate digital training.
• Guide new employees on HR systems, organizational policies, and remote work protocols.
• Collaborate with IT to provide necessary equipment and access for new hires.
• Manage completion of onboarding documentation and mandatory training.
• Be the primary HR point of contact addressing employee inquiries.
• Maintain and update employee personnel files and the IsDB Employee Handbook.
• Process employment documentation and coordinate pre-employment verifications.
• Support HR functions and projects to ensure efficient operations.

Qualifications:

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3-5 years of experience in HR operations or onboarding.
• Professional HR certification is a plus.
• Fluent in English.

Skills Required:

• Strong coordination and organizational skills.
• Excellent communication and customer service skills.
• Experience with onboarding programs and HR information systems.
• Knowledge of employment documentation and stakeholder management.

Application Process:
Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates.
The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.