Jobs in Umluj

About the Role

Raffles Hotels & Resorts is seeking a dedicated Laundry Valet to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project and aims to deliver the refined elegance and timeless luxury synonymous with the Raffles brand. Raffles The Red Sea will feature 361 rooms, 11 dining concepts, and a spa, set within the natural beauty of the Red Sea and its mangroves. The Laundry Valet will be responsible for the meticulous handling of guest laundry and dry-cleaning services, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role requires a keen eye for detail, a proactive approach, and a commitment to providing gracious and personalized service.

Key Responsibilities

• Professionally and punctually collect and deliver all guest laundry and dry-cleaning items.
• Accurately count and verify all collected items against the provided laundry list, ensuring guest names, room numbers, and item counts are precisely recorded to prevent discrepancies.
• Conduct thorough inspections of garments for any pre-existing damage or stains, and meticulously check pockets for any forgotten items such as jewelry or cash, reporting any findings to a supervisor immediately before processing.
• Strictly adhere to all Raffles and LQA (Leading Quality Assurance) standards throughout the pick-up and delivery process.
• Ensure specific guest instructions, such as folding trousers, applying light starch, or folding shirts, are executed perfectly.
• Accurately record guest and staff laundry charges and assist in the timely tracking of staff uniforms.
• Perform general valet services as required, including the delivery of fresh linen and assisting with inventory counts.

Qualifications and Requirements

• A minimum of 2 years of experience in a similar capacity within a luxury hotel environment is required.
• Must possess a good command of English, including reading, writing, and oral proficiency, to professionally handle guest inquiries and requests.
• Must maintain impeccable grooming and hygiene standards at all times and present a professional appearance.
• Demonstrate a high level of attention to detail in all tasks.
• Possess strong interpersonal skills to effectively interact with guests and colleagues.
• Exhibit a "guest-focused" mindset, prioritizing guest satisfaction in all interactions.
• Experience in project coordination, scheduling, and document control during pre-opening stages is essential.
• Prior experience in a pre-opening hotel environment is a mandatory requirement.
• Adopt a proactive and anticipatory approach to work, demonstrating a strong sense of ownership and accountability.
• Maintain impeccable grooming and personal presentation aligned with luxury hospitality standards.

Required Skills

• Exceptional communication skills, both written and verbal, to ensure clear and professional guest interactions.

Work Environment and Details

This is a full-time position. The role requires an understanding of ultra-luxury guest expectations and brand alignment. The Laundry Valet will be based in Umluj, Tabuk, Saudi Arabia. The required experience for this role is 2-5 years.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Kids Club Assistant Manager to join the pre-opening team at Raffles the Red Sea. This new luxury resort is located in Umluj, Tabuk, as part of Saudi Arabia's Red Sea Project. The role is essential for delivering an exceptional family experience, ensuring a safe, engaging, and memorable environment for children. Raffles the Red Sea aims to provide refined elegance and timeless luxury, combining Raffles' service standards with the natural beauty and sustainability principles of Red Sea Global.

As the Kids Club Assistant Manager, you will contribute to the operational leadership and team management of the Kids Club. This involves assisting in the oversight of daily functions, supervising staff, developing creative programs, and maintaining high standards of guest engagement and safety. The position requires a proactive service approach that aligns with the expectations of Raffles guests in an ultra-luxury setting.

Key Responsibilities

• Assist in overseeing daily Kids Club operations, including facility maintenance, equipment sanitation, and ensuring all areas are orderly and safe.
• Supervise Kids Club Attendants, conducting regular training sessions to enhance their skills and ensure adherence to child protection and luxury service standards.
• Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities inspired by the Red Sea environment.
• Welcome families, address inquiries and concerns with discretion, and manage special requests to ensure a seamless family experience.
• Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incidents, and emergency contacts.
• Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.

Qualifications and Requirements

• A degree or certification in Early Childhood Education, Recreation Management, or a related field.
• A minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role.
• Current CPR and First Aid certifications are mandatory.
• Impeccable grooming and personal presentation aligned with luxury standards.
• An anticipatory service approach and a strong sense of ownership and accountability.
• Experience in project coordination, scheduling, and document control during pre-opening stages is highly valued.
• Pre-opening experience is a requirement for this role.

Required Skills

• Child Protection
• Luxury Service Standards
• Guest Engagement
• Inventory Management
• Staff Scheduling
• Performance Appraisals
• Project Coordination
• Document Control

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Fluency in English is required. Proficiency in additional languages such as Arabic or Russian is highly valued. An understanding of ultra-luxury guest expectations and brand alignment is essential for success in this role.

About the Role

Raffles Hotels & Resorts is seeking a Butler Coordinator for the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The Butler Coordinator will serve as the central point of communication for the butler services department, ensuring the seamless operation and coordination of guest experiences to maintain Raffles' standards of elegance and luxury.

This role is central to pre-arrival preparations, inter-departmental coordination, and operational management, aiming to ensure every guest interaction is graceful and welcoming. The position requires a proactive individual with a strong attention to detail and a commitment to service excellence, aligning with the brand's core values.

Key Responsibilities

• Act as the central communication hub for butler services, coordinating daily operations and following up on guest activities for flawless service delivery.
• Review arrival lists and guest profiles at least seven days in advance to anticipate preferences and special requirements.
• Track and monitor service requests from other departments, such as Housekeeping and Food & Beverage, ensuring they meet established timelines and standards.
• Manage departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Update guest history databases with personal information, practices, and preferences to personalize future stays.
• Assist the Head Butler with administrative tasks, including inventory control for butler supplies and preparing operational reports.

Qualifications and Requirements

• A minimum of 2 to 3 years of experience in luxury hospitality, specifically within Front Office, Concierge, or Butler services.
• Proven experience in project coordination, scheduling, and document control, particularly during the pre-opening stages of a luxury property.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• A proactive and anticipatory approach to guest service and operational management.
• A strong sense of ownership and accountability for all assigned tasks and departmental functions.
• Impeccable grooming and personal presentation aligned with the highest luxury hospitality standards.

Required Skills

• Proficiency in Opera Property Management System (PMS) and Microsoft Office Suite for task coordination and data management.
• Exceptional eye for detail, ensuring accuracy and precision in all aspects of service.
• Ability to work effectively under pressure with minimal supervision, maintaining composure and efficiency.
• Strong organizational and time management skills to effectively manage multiple tasks and priorities.
• Excellent interpersonal and communication skills, embodying the Raffles brand personality: Charming, Graceful, Thoughtful, and Welcoming.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Adherence to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
• Full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards.

Location and Project Context

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role is part of the development of Raffles The Red Sea, a key component of the Red Sea Project. This ambitious project aims to provide visitors with access to two nature-focused resorts featuring 361 rooms, 11 distinct dining concepts, and a luxurious spa.

About the Role

Raffles & Fairmont The Red Sea, a new development within Saudi Arabia's Red Sea Project, is seeking a Kids Club Supervisor. This role is based in Umluj, Tabuk, and is key to delivering guest experiences that align with Raffles' standards and the sustainability focus of Red Sea Global. The Kids Club Supervisor will manage daily operations to ensure a safe, engaging, and enriching environment for children.

This is a full-time position within a luxury resort setting, contributing to the pre-opening phase of Raffles The Red Sea. The ideal candidate will have a strong interest in child development, excellent guest service skills, and a proactive leadership approach in a high-end hospitality environment.

Key Responsibilities

• Oversee the daily operations of the Kids Club, ensuring the facility is maintained in a clean and orderly condition, with all play equipment sanitized weekly.
• Supervise, train, and motivate Kids Club Attendants, ensuring their attendance at required training and adherence to child supervision protocols.
• Assist in the design and implementation of age-appropriate recreational and educational programs that reflect local culture and brand creativity.
• Enforce strict check-in/out procedures for children, maintain accurate attendance records, and promptly report any identified hazards or injuries to the Kids Club Manager.
• Engage with children and parents in a professional manner, addressing special requests, dietary restrictions, and concerns proactively.
• Manage inventory for toys and supplies, complete daily administrative paperwork, and meet monthly report deadlines.

Qualifications and Requirements

• A minimum of 2-3 years of experience in a supervisory role within a luxury hotel or resort kids club.
• Pre-opening experience is highly preferred for this role.
• A Bachelor's degree in Early Childhood Education, Recreation Management, or a related field such as Hospitality or Tourism.
• Current CPR/AED and First Aid certifications are mandatory.
• Impeccable grooming and personal presentation aligned with luxury standards.
• High emotional intelligence.
• Fluency in English is required; proficiency in additional languages such as Arabic or Russian is advantageous.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages is essential.

Required Skills

• Child Supervision
• Guest Engagement
• Inventory Management
• Team Leadership
• Training
• Activity Programming
• Safety & Security Protocols
• Administrative Support
• Project Coordination
• Scheduling
• Document Control

Work Location and Environment

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires a proactive and anticipatory approach with a strong sense of ownership and accountability. Experience in pre-opening phases is a mandatory requirement for this role.

About the Role

Fairmont Hotels & Resorts is seeking a Commis Chef to join the culinary team at Raffles & Fairmont The Red Sea, located in Umluj, Tabuk, Saudi Arabia. This role supports the delivery of 5-star culinary experiences within a nature-focused resort as part of the Red Sea Project. The Commis Chef will contribute to kitchen operations, ensuring high standards of quality, hygiene, and consistency in all culinary preparations and services.

Raffles & Fairmont The Red Sea is a new luxury hospitality development featuring 361 rooms, eleven dining concepts, and a spa. Situated on 200km of coastline within an archipelago of over 90 islands, the resort emphasizes sustainable development and offers access to a unique natural environment. This position is an opportunity to be part of a significant development in Saudi Arabia.

Key Responsibilities

• Maintain daily mise en place and prepare ingredients according to established recipes and hotel standards.
• Ensure consistency, quality, and presentation in all prepared dishes.
• Adhere to recipes, portion control guidelines, and stock management procedures.
• Provide assistance during service periods, adapting preparation as needed.
• Maintain a clean, organized, and sanitary kitchen environment, adhering to hygiene protocols.
• Conduct regular inspections and cleaning of food preparation areas to ensure safe food-handling practices.
• Stay informed about new products, recipes, and preparation techniques in the culinary field.
• Possess a thorough understanding of all menu items, daily specials, and promotions.
• Support colleagues during busy operational periods to ensure smooth kitchen service.
• Comply with all health, safety, and hygiene standards as stipulated by hotel policies and regulations.
• Attend scheduled kitchen briefings and report any operational issues to the supervisor.

Qualifications and Requirements

• A minimum of 2 years of experience in a basic culinary position is required.
• Demonstrated knowledge of various culinary techniques is essential.
• A Certificate in Culinary Arts is preferred.
• Understanding of ultra-luxury guest expectations and alignment with brand standards is crucial.
• Experience in a pre-opening environment is considered a significant advantage.
• Regional experience within Saudi Arabia is a mandatory requirement for this role.
• Impeccable grooming and personal presentation, aligned with luxury hospitality standards.

Required Skills

• Proficiency in a range of culinary techniques.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia, within the Red Sea Project. The required experience level for this position is between 2 to 5 years.

About the Role

Red Sea Global, through its subsidiary Botanica, is focused on redefining sustainability and innovation within its destinations. Botanica specializes in providing dedicated sustainable greenery, integrating new species with local flora across Red Sea Global's sites. As part of the Red Sea Global Group, Botanica aligns with shared strategic goals and collaborative initiatives to enhance client service. Operating across over 1 million square meters, Botanica champions a planet-first approach to sustainability, having cultivated over 5 million plants since 2020 with a target of 30 million by 2030. The company is committed to setting new global benchmarks in sustainable development, with 40% of its team drawn from the local community.

Botanica is seeking an experienced and commercially driven Associate Director – Commercial. This role will lead revenue growth, business development, sales, marketing, and strategic partnerships for its horticulture and landscaping business. The position is key to scaling the business, strengthening market presence, and driving sustainable profitability across landscaping, nursery operations, plant maintenance, soil products, indoor plants, and floral services.

Key Responsibilities

• Identify and develop new business opportunities across landscaping, plant maintenance, nursery operations, indoor plants, soil products, and floral services.
• Build and manage relationships with diverse clients including corporate entities, developers, hotels, malls, government entities, event planners, florists, and retail partners.
• Lead the development of proposals, commercial negotiations, and contract execution.
• Establish strategic partnerships and distribution channels to support business growth.
• Develop and execute comprehensive sales strategies to achieve revenue and profitability targets.
• Oversee pricing strategies, quotation processes, and the establishment of commercial terms.
• Monitor sales performance, manage the sales pipeline, and conduct accurate forecasting.
• Manage key accounts and cultivate strong client relationships.
• Drive customer satisfaction and encourage repeat business through service delivery.
• Develop and implement marketing strategies aligned with business objectives.
• Enhance brand positioning and strengthen market presence across relevant channels.
• Lead digital marketing initiatives, social media campaigns, and promotional activities.
• Support product launches and seasonal campaigns to maximize market impact.
• Develop and implement the overall commercial strategy for Botanica.
• Conduct market research, competitor analysis, and industry trend assessments to inform strategy.
• Identify emerging products, services, and market opportunities for future development.
• Support budgeting processes, revenue planning, and profitability analysis.
• Establish and monitor key commercial KPIs and performance metrics.
• Build, lead, and mentor a high-performing commercial team, fostering a culture of excellence and collaboration.
• Collaborate with Operations, Procurement, Finance, HR, and Production teams to ensure seamless integration and execution of commercial strategies.
• Drive process improvements and champion commercial best practices.
• Represent Botanica at client meetings, industry exhibitions, and events.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Agriculture, Horticulture, or a related field.
• An MBA or Master's degree is preferred.
• 10 to 15 years of experience in commercial, sales, business development, or related leadership roles.
• A minimum of 5 years of experience in a senior management position.
• Experience within the landscaping, horticulture, agriculture, nursery operations, or a closely related industry is highly preferred.
• A proven track record of successfully driving revenue growth and managing strategic client relationships.
• Strong experience in contract management, tendering processes, and commercial negotiations.
• Experience working with large-scale projects, B2B clients, and government entities.

Required Skills

• Business Development and Commercial Strategy
• Sales Leadership and Revenue Growth
• Contract Negotiation and Pricing Strategy
• Strategic Planning and Market Analysis
• Financial Acumen and Performance Management
• Stakeholder Management and Relationship Building
• Team Leadership and Talent Development
• Excellent Communication and Presentation Skills

Work Environment

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role involves working within the Red Sea Global group, specifically with its subsidiary Botanica, which is dedicated to sustainable greenery solutions.

About the Role

Fairmont Hotels & Resorts is seeking a Waiter/Waitress for the Fairmont The Red Sea, located in Umluj, Tabuk, Saudi Arabia. This new luxury resort is part of the Red Sea Project and offers a nature-focused experience with 361 rooms and eleven dining concepts. As a Waiter/Waitress, you will be responsible for delivering exceptional guest service and ensuring memorable dining experiences, upholding Fairmont's service standards.

This is a full-time position within a golf destination and a resort focused on sustainable development. You will contribute to the operation of the culinary outlets in a dynamic environment.

Key Responsibilities

• Provide courteous, professional, and efficient food and beverage service to guests.
• Anticipate guest needs and preferences to ensure satisfaction.
• Present menus and provide detailed explanations of dishes and beverages.
• Maintain product knowledge of all menu items and beverage offerings.
• Handle guest feedback professionally and report concerns to the Manager on Duty.
• Serve and clear food and beverage items in a timely manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with tasks such as food running and table service.
• Act as a link between Front of House and Back of House teams to ensure efficient service.
• Follow opening and closing checklists to ensure outlet readiness.
• Maintain cleanliness and organization of service stations, adhering to hygiene standards.
• Support the achievement of daily financial targets and operational goals.
• Adhere strictly to financial handling procedures.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
• Ensure compliance with HACCP and FIFO standards for food safety and inventory management.
• Follow all health, safety, and emergency procedures.
• Report any hazards or maintenance issues promptly.
• Maintain effective communication with colleagues and management.
• Attend all required briefings, meetings, and training sessions.
• Support other departments when needed.
• Uphold grooming and presentation standards.
• Perform additional duties or special projects as assigned.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications and Requirements

• Minimum of 1-2 years of experience in a similar role, preferably within a luxury hospitality environment.
• High school diploma or equivalent is preferred.

Required Skills

• Strong communication skills in English; proficiency in additional languages is an advantage.
• Excellent interpersonal and guest engagement skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work collaboratively within a diverse team.
• Good time management and multitasking abilities.
• Well-groomed, professional appearance and a positive attitude.
• Flexibility to work various shifts, including weekends and public holidays.
• Knowledge of food safety, hygiene, and service standards.
• Experience with LQA, Forbes standards, or similar luxury benchmarks is an advantage.

Work Environment

This is a full-time position located in Umluj, Tabuk, Saudi Arabia. The role operates within a luxury hospitality setting, contributing to a resort that is setting new standards in sustainable development.

About the Role

Red Sea Global, through its subsidiary Botanica, is seeking a highly skilled and creative Senior Specialist – Florist. This role will lead daily floristry operations and support the delivery of exceptional floral products and services across hospitality, retail, events, and bespoke client projects. The position combines advanced floristry expertise with team leadership responsibilities, ensuring high standards of quality, creativity, and customer experience. Botanica operates within Red Sea Global's broader mission of redefining sustainability and innovating for the future in Saudi Arabia, focusing on integrating new species with local flora across over 1 million square meters of development.

Key Responsibilities

• Lead daily floristry production activities for retail, hospitality, and events.
• Produce premium bouquets, luxury arrangements, VIP floral displays, and bespoke commissions.
• Execute advanced floral installations and floral mechanics.
• Ensure all products meet Botanica's quality and design standards.
• Manage production schedules and ensure timely delivery of customer orders.
• Coordinate floral requirements for hotels, hospitality venues, and corporate clients.
• Conduct site visits, quality inspections, and client consultations.
• Support VIP guest requirements and special events.
• Build strong relationships with hospitality and corporate stakeholders.
• Present floral concepts and provide creative recommendations.
• Supervise Senior Florists, Junior Florists, and Floral Assistants.
• Conduct daily team briefings and allocate responsibilities.
• Monitor team performance and productivity.
• Train new team members and provide ongoing coaching and mentoring.
• Support floristry training programs and competency development initiatives.
• Conduct quality inspections and approve finished products.
• Monitor customer satisfaction and address quality concerns.
• Support the development of seasonal collections and new floral concepts.
• Assist with product testing, trend research, and visual merchandising.
• Contribute to product launches and collection planning.
• Support floral photography and content creation activities.
• Assist with social media campaigns, workshops, and promotional events.
• Represent Botanica during marketing activations and special events.
• Contribute creative content for catalogues and presentations.
• Monitor flower and plant inventory requirements.
• Support stock rotation and waste reduction initiatives.
• Assist with forecasting and inventory planning.
• Ensure proper care, handling, and storage of flowers and plants.
• Support inventory audits and procurement planning.

Qualifications and Requirements

• Recognized Certificate, Diploma, or Vocational Qualification in Floristry.
• Minimum 5–8 years of professional floristry experience.
• Advanced experience in floral design and production.
• Previous experience supervising floristry teams.
• Experience within luxury retail, hospitality, event floristry, or premium floral brands.
• Strong knowledge of flower care, post-harvest handling, and plant maintenance.
• Advanced understanding of floral mechanics, color theory, and design principles.
• Ability to manage multiple projects in a fast-paced environment.

Required Skills

• Advanced Floristry & Floral Design
• Hospitality & Luxury Service Standards
• Team Leadership & Coaching
• Customer Consultation & Relationship Management
• Floral Installations & Event Styling
• Quality Assurance & Production Management
• Inventory & Stock Control
• Communication & Stakeholder Management
• Creativity, Innovation & Attention to Detail

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role operates within a dynamic environment focused on sustainable development and ecological harmony, contributing to the shaping of natural landscapes for The Red Sea & Amaala destinations.

About the Role

MACNA, a Saudi-owned company and part of the Al Blagha Group since 1996, specializes in marine mobility solutions with a fleet of over 30 vessels for passenger and cargo transport. As a key partner for high-speed passenger ferries and landing craft in the Kingdom, MACNA is committed to safe, reliable, and customer-focused services. We are seeking an experienced Mooring Master / Deputy Marine Operations Manager to join our team in Umluj, Tabuk, Saudi Arabia. This role is crucial for supporting safe, efficient, and high-performance marine operations within a dynamic offshore project environment. The position involves overseeing the safe execution of vessel berthing and movements, and assisting the Marine Operations Manager with marine logistics, fleet scheduling, port operations, and vessel traffic control.

Key Responsibilities

• Serve as the Mooring Master for all vessel berthing and unberthing operations, providing navigational and mooring guidance to Vessel Masters.
• Continuously assess weather conditions, tides, and currents to determine and ensure safe operating parameters for all marine activities.
• Coordinate tugboat-assisted manoeuvres as necessary for safe and efficient vessel movement.
• Ensure the safe execution of passenger transfers and landing craft operations, adhering to all safety protocols.
• Verify the readiness and integrity of all berthing facilities, including fenders and mooring systems, prior to vessel operations.
• Support daily control of marine logistics and effective fleet coordination.
• Oversee the scheduling, dispatch, routing, and allocation of vessels to meet operational demands.
• Manage a mixed fleet including speed boats, High-Speed Crafts (HSCs), landing crafts, tugboats, barges, and marine ambulances.
• Assume the responsibilities of the Marine Operations Manager in their absence to ensure operational continuity.
• Lead and facilitate operational planning and coordination meetings with relevant stakeholders.
• Provide functional leadership and guidance to the Operations Control Center (OCC) team.
• Ensure effective vessel tracking, communication, and dispatch control from the OCC.
• Maintain clear and consistent communication channels between the OCC, Vessel Masters, and port teams.
• Ensure accurate and timely operational reporting and tracking updates are maintained.
• Supervise marine base activities and manage vessel traffic within the operational area.
• Manage berth allocation and optimize vessel turnaround efficiency at port facilities.
• Oversee passenger embarkation and disembarkation processes, as well as cargo handling operations.
• Ensure strict compliance with all applicable maritime and port regulations.
• Enforce company Health, Safety, and Environment (HSE) standards and all relevant maritime regulations.
• Ensure compliance with international maritime conventions, including SOLAS and MARPOL.
• Review and approve Risk Assessments (RA) and Job Safety Analyses (JSA) for all operations.
• Participate actively in incident investigations and emergency response activities as required.
• Ensure all vessels and crews maintain valid certifications and are operationally ready at all times.

Qualifications and Requirements

• Possess a Certificate of Competency (CoC) as a Master Mariner, or alternatively as a Chief Mate or 2nd Mate with substantial relevant experience.
• Hold valid STCW certifications.
• Possess 5 to 10 years of progressive experience within the marine industry.
• Demonstrate significant experience in vessel operations, marine logistics, port operations, or fleet coordination.
• Have prior experience operating or managing vessels such as crew boats, HSCs, landing crafts, tugboats, or similar craft.
• Experience with multi-vessel scheduling and managing high-frequency vessel movements is essential.
• Experience in offshore, remote-site, marine base, or island logistics environments is highly desirable.

Required Skills

• Strong knowledge of marine operations and port regulations.
• Practical expertise in mooring and berthing operations.
• Proven leadership and team management capabilities.
• Excellent communication and stakeholder coordination skills.
• Strong decision-making and problem-solving abilities.
• A steadfast commitment to safety excellence and operational discipline.

Work Environment

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Potential travel between Umluj and Tabuk cities may be required.

About the Role

Clinique La Prairie is seeking a Head of Marketing to lead all marketing initiatives for its Amaala Health Resort, located in Umluj, Tabuk, Saudi Arabia. This senior position reports directly to the Resort General Manager, with a dotted line to Global Marketing at Clinique La Prairie HQ in Montreux. The Head of Marketing will be responsible for driving qualified demand and converting High Net Worth (HNW) and Ultra High Net Worth (UHNW) individuals into bookings for the Amaala property, translating global brand strategy into a locally resonant acquisition and brand engine.

Key Responsibilities

• Direct and manage the external agency ecosystem, including strategic/creative agencies, regional and local PR firms, and media-buying partners.
• Define clear briefs, performance expectations, and Key Performance Indicators (KPIs) for each agency, arbitrating priorities and resolving conflicts.
• Oversee agency contracting, scoping, and performance reviews in coordination with procurement and Global Marketing.
• Ensure all agency output aligns with brand strategy and budget, escalating to Global Marketing when brand integrity is at stake.
• Define the channel mix and budget allocation logic for new-client acquisition, including paid social, paid search, SEO, partnerships, events, referral, and CRM reactivation.
• Manage the acquisition budget within the agreed framework, optimizing spend towards highest-return channels based on performance data.
• Protect the acquisition budget methodology and ensure in-period spend is approved by the GM within the agreed framework.
• Optimize mid-to-bottom-funnel performance and report on Cost of Acquisition (CAC), qualified-lead volume, and conversion against targets.
• Act as the primary interface between Global Clinique La Prairie and the Amaala resort, localizing global brand strategy to regional cultural codes while safeguarding global identity and standards.
• Consolidate performance results and market intelligence, feeding them back to Global teams on a structured cadence.
• Steer regional and local PR agencies, localizing global press angles and securing placements aligned with Clinique La Prairie positioning.
• Serve as a brand spokesperson when required, engaging with journalists, hosting press on property, and representing Amaala at high-value events.
• Manage relationships with regional Key Opinion Leaders (KOLs), celebrities, and thought leaders, hosting media and VVIP guests in partnership with Sales and the Local Marketing team.
• Oversee on-site content and testimonial production, including expert videos, guest stories, and longevity talks, securing approvals and delivering assets to Global for amplification.
• Ensure the visual identity and luxury standard of brand staging, signage, and seasonal moments align with global guidelines.
• Set direction and standards for on-site content and brand staging, with day-to-day guest-experience execution remaining with the Local Marketing Manager.
• Report to the Resort GM and Global Marketing on acquisition performance, agency effectiveness, budget discipline, and pipeline conversion.
• Maintain performance dashboards and a regular reporting cadence to Global Marketing.
• Manage the resort marketing budget with structure, anticipation, and accountability.

Qualifications and Experience

• A minimum of 8+ years in premium or luxury marketing, with demonstrable seniority and proven experience in team and/or agency leadership.
• A proven track record of directing multiple agencies simultaneously, including 360/creative, PR, and media-buying, and owning acquisition budgets.
• Experience working with High Net Worth (HNW) and Ultra High Net Worth (UHNW) audiences is essential.
• Knowledge of the GCC market is considered a strong advantage.
• Comfort and experience acting as a brand representative and spokesperson with media.

Required Skills

• Marketing Strategy
• Brand Management
• Agency Leadership
• Budget Management
• Performance Marketing
• Paid Social Media
• Paid Search
• Search Engine Optimization (SEO)
• Public Relations (PR)
• Customer Relationship Management (CRM)
• Content Creation
• Media Buying
• Luxury Marketing
• HNW/UHNW Audience Engagement
• Brand Representation
• Strategic Thinking
• Commercial Acumen
• Cross-functional Communication
• High Cultural Sensitivity
• Discretion
• Maturity
• Judgment
• Fluent English and Arabic are required.

Work Environment and Location

This is a full-time, on-site position at the Amaala Health Resort in Umluj, Tabuk, Saudi Arabia. The role requires a senior marketing professional with over 10 years of experience, capable of leading comprehensive marketing strategies within a luxury hospitality context.

Performance Metrics

Key Performance Indicators (KPIs) for this role include qualified-lead volume and cost of acquisition (CAC), conversion into programs/stays, agency performance and ROI, budget discipline and allocation effectiveness, PR placements and share of voice, event-driven pipeline and conversion, and the quality of the global-local interface and intelligence feedback.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Guest Laundry Supervisor to join the pre-opening team at Raffles The Red Sea. This ultra-luxury resort, located in Umluj, Tabuk, is part of Saudi Arabia's Red Sea Project. The role is essential in establishing the resort's reputation for refined elegance and ensuring impeccable service standards from its opening. The resort will feature 361 rooms, eleven dining concepts, and a spa, set against the natural beauty of the Red Sea.

As the Guest Laundry Supervisor, you will oversee all laundry and dry-cleaning operations, maintaining the highest standards of cleanliness, presentation, and guest satisfaction. This position requires a proactive individual with a strong sense of ownership, capable of leading a team and ensuring operational excellence in a fast-paced, luxury environment.

Key Responsibilities

• Conduct quality assurance checks on all processed laundry items to ensure they are clean, undamaged, and perfectly pressed before guest delivery.
• Supervise daily laundry, dry cleaning, and valet activities, including organizing work schedules and conducting daily briefings to align the team with guest priorities and VIP requirements.
• Ensure meticulous adherence to specific guest instructions, such as requests for light starching, particular folding techniques, or urgent service timelines.
• Accurately record guest charges for laundry services within the Opera Property Management System.
• Manage inventory levels for laundry chemicals and supplies, ensuring adequate stock is maintained.
• Assist in the preparation of departmental performance reports.
• Regularly inspect laundry machinery, including filters and press covers, to identify and report any defects.
• Ensure all staff members use laundry equipment and cleaning chemicals safely and in accordance with established procedures.
• Train laundry staff on Luxury Quality Assessment (LQA) standards.
• Mentor and guide the team on best practices for high-end textile care and effective spotting procedures.

Qualifications and Requirements

• A minimum of 3 years of experience in luxury hotel laundry operations.
• At least 1 year of experience in a supervisory role within a laundry department.
• Pre-opening experience for a luxury hotel is a critical requirement for this role.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• A proactive and anticipatory approach to work, coupled with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation that aligns with luxury hospitality standards.
• The ability to maintain a calm, gracious presence under pressure in a fast-paced environment.

Required Skills

• Proficiency in the Opera Property Management System.
• Proficiency in Microsoft Office Suite.
• Expert knowledge of varied textiles and their care requirements.
• In-depth understanding of laundry chemicals and effective stain removal techniques.
• Familiarity with Luxury Quality Assessment (LQA) standards.
• Skills in high-end textile care and spotting procedures.
• Experience in project coordination, scheduling, and document control.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. A post-secondary education or a degree in Hospitality/Business Administration is preferred.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Housekeeping Supervisor to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The role is essential in establishing the resort's renowned elegance and luxury, integrating gracious service with the natural beauty and sustainability principles of Red Sea Global. The resort will feature 361 rooms, 11 dining concepts, and a spa.

As a Housekeeping Supervisor, you will be responsible for ensuring impeccable cleanliness, presentation, and guest experience across all resort areas. You will lead and motivate housekeeping and public area staff, maintaining high standards of service excellence and operational efficiency during the pre-opening phase and ongoing operations.

Key Responsibilities

• Supervise daily housekeeping operations for guest rooms, suites, public areas, and back-of-house spaces.
• Conduct thorough inspections to ensure adherence to Raffles' cleanliness, presentation, and brand standards.
• Ensure timely preparation and release of rooms, prioritizing arrivals and VIP requirements.
• Monitor the proper handling, storage, and efficient use of cleaning supplies, linens, and equipment.
• Ensure guest rooms reflect meticulous attention to detail in amenity placement, linen quality, and overall ambiance.
• Address guest requests and housekeeping concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn-down services, and in-room arrangements for VIP guests and special occasions.
• Support service recovery by ensuring swift corrective actions and follow-up on issues.
• Lead, coach, and motivate housekeeping and public area staff to uphold the service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to maintain high performance standards.
• Assist with performance evaluations, scheduling, and attendance monitoring for the housekeeping team.
• Liaise with Front Office, Guest Relations, Engineering, and Laundry departments for seamless operations.
• Communicate room status updates accurately through the property management system.
• Report maintenance issues, damages, or safety concerns to relevant departments.
• Enforce Raffles' grooming, hygiene, and workplace safety standards.
• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
• Maintain confidentiality regarding guest information.
• Ensure adherence to all health, safety, and security procedures.

Qualifications and Requirements

• A minimum of 2 to 4 years of experience in Housekeeping within a luxury or five-star hotel environment.
• Previous supervisory experience in housekeeping is preferred.
• A Diploma or certificate in Hospitality Management or Housekeeping Operations is considered an advantage.
• Experience in pre-opening hotel operations is a mandatory requirement.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages is beneficial.

Required Skills

• Strong leadership and organizational skills.
• Exceptional attention to detail and a strong quality orientation.
• Ability to effectively train, motivate, and manage a diverse team.
• Effective communication and coordination skills.
• Proficient time management and problem-solving abilities.
• Familiarity with housekeeping systems and property management systems is an advantage.
• A proactive and anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires flexibility to work shifts, including weekends and holidays. A calm, methodical, and composed demeanor is expected, particularly under pressure. A guest-focused mindset with pride in delivering excellence is essential. The ideal candidate will be trustworthy, discreet, and dependable.

About the Role

Raffles Hotels & Resorts is seeking a Chef de Cuisine to lead culinary operations at Raffles The Red Sea in Umluj, Tabuk, Saudi Arabia. This position is integral to delivering highly personalized dining experiences that align with the brand's standards of elegance and service. The Chef de Cuisine will be responsible for crafting cuisine, curating menus, and ensuring presentation standards for a groundbreaking nature-focused resort within the Kingdom's Red Sea Project. The resort features 361 rooms and eleven distinct dining concepts.

Key Responsibilities

• Oversee all kitchen operations, ensuring execution, consistency, and presentation meet ultra-luxury standards.
• Design and curate seasonally driven menus that incorporate global influences and a sense of place.
• Develop and standardize recipes, techniques, and plating to reflect high culinary artistry.
• Collaborate with the Cluster Executive Chef and Food & Beverage leadership on dining concepts and guest experiences.
• Maintain high standards of hygiene, safety, and organization within the kitchen.
• Lead, mentor, and develop the culinary team, fostering a culture of excellence and continuous improvement.
• Drive training initiatives focused on craftsmanship, attention to detail, and personalized service.
• Manage team performance, scheduling, and succession planning.
• Create a work environment that encourages innovation and accountability.
• Manage food cost, labor cost, and productivity in line with budget expectations while maintaining quality.
• Partner with procurement to source premium and sustainable ingredients.
• Monitor menu performance and guest feedback to refine culinary offerings.
• Deliver dining experiences that create emotional connections with guests.
• Engage directly with guests to personalize their dining experience.
• Collaborate with marketing and PR teams on culinary narratives and events.
• Represent Raffles The Red Sea as a culinary ambassador in external engagements.
• Perform other duties as assigned by Management.

Qualifications and Requirements

• A degree or diploma in Culinary Arts or a related field from a recognized institution.
• A minimum of 8 years of culinary experience in luxury hotels or fine dining establishments.
• At least 3-4 years of experience in a senior leadership role, with specialization in Mediterranean cuisine.
• Proven record of leadership, menu innovation, and quality management in a high-end setting.
• Excellent communication, organizational, and interpersonal skills.
• Fluent in English; knowledge of Arabic is an advantage.
• A passion for authentic, high-quality culinary experiences.
• Creative leadership and mentoring skills.
• Meticulous attention to detail and presentation.
• Operational excellence and financial acumen.
• A guest-focused service mindset.
• Commitment to sustainability and cultural respect.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages is required.
• Regional experience is a requirement.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Culinary Operations Management
• Menu Curation and Development
• Recipe Standardization and Innovation
• Adherence to Hygiene and Safety Standards
• Team Leadership and Mentoring
• Food Cost and Labor Cost Management
• Premium and Sustainable Ingredient Sourcing
• Guest Engagement and Personalization
• Culinary Storytelling
• Expertise in Mediterranean Cuisine
• Proficiency in Regional Turkish Cooking Traditions, including Grilling Techniques, Meze Culture, and Bread and Pastry Preparation
• Quality Management
• Exceptional Communication, Organizational, and Interpersonal Skills
• Meticulous Attention to Detail and Presentation
• Operational Excellence
• Financial Acumen
• Guest-Focused Service Delivery
• Commitment to Sustainability and Cultural Respect
• Project Coordination, Scheduling, and Document Control

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires a minimum of 10 years of overall experience, with specific qualifications in luxury hospitality and Mediterranean cuisine. Experience in pre-opening phases for a luxury resort is considered a significant advantage.

About the Role

Red Sea Global, through its subsidiary Red Sea Coastal Trading Company, is seeking a Manager - Warehouse Facilities & Operations Management. This role will oversee a new Central Distribution Centre in Umluj, Tabuk, Saudi Arabia, supporting the delivery of materials, equipment, and services for Red Sea Global's regenerative tourism projects. The position is responsible for ensuring a safe, compliant, and efficient environment for 24/7 supply chain operations, aligning with the company's commitment to efficiency, reliability, and environmental responsibility. The Red Sea Coastal Trading Company provides comprehensive supply chain management, including procurement support, transportation, inventory, warehouse management, and last-mile logistics, making this role critical for maintaining operational integrity and sustainability.

Key Responsibilities

• Oversee all hard and soft facilities management (FM) services at the Central Distribution Centre.
• Manage and monitor industrial air conditioning and climate control systems, including routine servicing and repairs.
• Ensure the maintenance, testing, and auditing of all Fire Fighting Systems, alarms, sprinklers, and suppression equipment to meet local regulatory codes.
• Coordinate preventative and corrective maintenance for building infrastructure, dock levelers, lighting, and backup power generators.
• Supervise external engineering contractors to ensure high-quality, timely repairs with minimal operational downtime.
• Manage the on-site cleaning team or third-party providers to maintain strict hygiene standards across the warehouse floor, offices, and welfare areas.
• Direct industrial, recyclable, and general waste streams, ensuring strict compliance with environmental regulations and corporate sustainability goals.
• Oversee routine monitoring and treatment programs for pest control tailored for large-scale logistics environments.
• Ensure safe access to loading bays, parking lots, and external perimeters through effective grounds maintenance.
• Serve as the primary point of contact for health, safety, and environmental (HSE) audits.
• Ensure all contractors complete risk assessments and method statements (RAMS) before commencing work.
• Maintain accurate records of statutory compliance certificates, building permits, and maintenance logs.
• Manage the site's annual FM operational budget (OpEx) and contribute to capital expenditure (CapEx) planning.
• Review contractor invoices, negotiate service level agreements (SLAs), and drive cost-saving initiatives.

Qualifications and Experience

Candidates should possess a minimum of 10 years of experience in Facilities Management, with a specific focus on large logistics centres, manufacturing hubs, or distribution warehouses. Proven experience in managing diverse teams of technical technicians and soft-service contractors is essential. The ability to respond promptly to site emergencies outside of standard working hours is also required.

Required Skills and Expertise

• Expertise in HVAC & AC Systems management and maintenance.
• Proficiency in Fire & Life Safety (FFS) systems and regulations.
• Strong capabilities in Asset Management for facilities.
• Effective Vendor Management skills.
• Experience in managing Janitorial & Cleaning services.
• Knowledge of Waste Management best practices and regulations.
• Competence in Pest Control strategies for industrial environments.
• Skills in Grounds Maintenance to ensure site accessibility and safety.
• Comprehensive understanding of Health, Safety, and Compliance requirements.
• Proficiency in Budget & Financial Control for operational and capital expenditures.
• A strong understanding of industrial HVAC systems.
• Knowledge of FFS Regulations.
• Familiarity with Automated Building Management Systems (BMS).
• Demonstrated Leadership qualities.
• Excellent Problem-Solving abilities.

Education and Additional Information

A Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field is required. Professional FM certifications such as ISO, IWFM, IFMA, or NEBOSH are highly desirable. This is a full-time position located in Umluj, Tabuk, Saudi Arabia.

About the Role

Mace, a consultancy and construction company, is seeking a Senior Construction Manager - MEP (M3) to join their team in Umluj, Tabuk, Saudi Arabia. This role is part of a major entertainment and luxury hospitality project, involving collaboration with architects and consultants. The position requires a hands-on construction management approach focused on the delivery of infrastructure and built assets. The Senior Construction Manager will oversee the delivery of all mechanical works on behalf of the client, ensuring adherence to design specifications, quality standards, safety protocols, project timelines, and contractual obligations. This role demands leadership to manage teams and coordinate stakeholders for the integration of mechanical systems, including HVAC, plumbing, fire protection, and building services.

Mace is committed to unlocking potential and redefining ambition. This role is suitable for professionals with a proven track record in managing main and subcontract packages within large-scale projects.

Key Responsibilities

• Supervise the construction delivery of all mechanical works, ensuring adherence to safety, quality, programme, and compliance standards.
• Build and maintain strong relationships with clients and stakeholders, translating project visions into actionable plans.
• Drive a health, safety, wellbeing, and quality culture across all project teams.
• Provide technical expertise, guidance, and support to foster collaboration and continuous improvement.
• Implement quality assurance processes and conduct safety audits to ensure successful project delivery and promote continuous improvement.
• Manage and oversee the commissioning processes for all mechanical systems, ensuring efficient project close-out.

Qualifications and Requirements

• A degree in Mechanical or Building Services Engineering.
• A minimum of 10 years of relevant experience.
• Proven experience in delivering various infrastructure plants, such as sewage treatment plants, RO water plants, data centers, or generator farms, across major projects.
• Extensive experience with HVAC, plumbing, fire protection, and other mechanical systems.
• Strong knowledge of health, safety, quality, and commissioning standards relevant to large-scale construction projects.
• Proficiency in stakeholder coordination, risk management, and the utilization of digital tools for planning and reporting.
• Must meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Demonstrated work experience on high-valued projects/programmes for a project management consultancy business, which is a requirement for immigration and client approval.

Required Skills

• Mechanical Works Supervision
• Client and Stakeholder Relationship Management
• Health, Safety, Wellbeing, and Quality Culture Leadership
• Technical Expertise and Guidance
• Quality Assurance and Safety Audits
• Continuous Improvement Methodologies
• Commissioning Processes Management
• Project Close-out Procedures
• Expertise in HVAC, Plumbing, and Fire Protection Systems
• Experience with various Building Services
• Infrastructure Plants Delivery
• Stakeholder Coordination
• Risk Management
• Proficiency in Digital Tools for Planning and Reporting

Work Environment and Company Information

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Mace is an inclusive employer committed to a safe, diverse, and inclusive working environment, recognizing the importance of well-being. The company focuses on delivering on client promises, building long-term relationships, influencing positive industry outcomes, adhering to compliance obligations, and championing a continuous improvement culture.

About the Role

Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.

Key Responsibilities

• Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
• Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
• Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
• Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications and Requirements

• Bachelor's degree in hospitality management or a related field.
• Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Experience in a pre-opening environment is highly desirable.
• Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Strong leadership, communication, and guest relations skills.
• An extreme eye for detail.
• Proficiency in Butler service and Front Office management.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Fluent in English; Arabic and other languages are considered a significant asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.

About the Role

Fairmont Hotels & Resorts is seeking a skilled and customer-focused Bartender to join the hospitality team at Raffles & Fairmont Red Sea in Umluj, Saudi Arabia. This role is part of the Red Sea Project, a nature-focused resort experience featuring 361 rooms, eleven distinct dining concepts, and a world-class spa. As a Bartender, you will be responsible for crafting non-alcoholic cocktails and beverages, delivering service, and creating guest experiences in an upscale resort environment. You will report to the Outlet Supervisor or Outlet Manager and represent bar operations.

The Raffles & Fairmont Red Sea is situated on 200km of coastline, an archipelago of over 90 islands, and offers a unique natural setting. The resort aims to set new standards in sustainable development and is positioned alongside an 18-hole championship golf course.

Key Responsibilities

• Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences.
• Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained.
• Provide knowledgeable recommendations on beverage selections and menu offerings to enhance guest satisfaction.
• Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments.
• Monitor and manage bar inventory, including stock levels, ordering supplies, and minimizing waste.
• Adhere to all health, safety, and sanitation regulations.
• Collaborate with front-of-house and back-of-house teams to ensure seamless service delivery.
• Engage with guests in a friendly and professional manner, building rapport.
• Maintain composure and efficiency during peak service periods in a fast-paced environment.
• Follow all company policies and procedures while representing the Raffles brand.

Qualifications and Experience

• Proven bartending experience in a luxury hospitality or upscale resort setting.
• Comprehensive knowledge of mocktail preparation and beverage service standards.
• Proficiency with Point of Sale (POS) systems and bar management software.
• Strong understanding of non-alcoholic beverages.
• Excellent cash handling and inventory management skills.
• Exceptional customer service and interpersonal skills with the ability to engage diverse guests.
• Physical stamina to stand for extended periods and work in a fast-paced environment.
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation.
• Knowledge of health and safety regulations.
• Strong communication skills in English; multilingual abilities are preferred.
• Familiarity with Saudi Arabian culture and hospitality expectations is preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Team player mentality with a positive attitude and willingness to support colleagues.

Required Skills

• Mocktail preparation
• Beverage service standards
• Point of Sale (POS) systems
• Bar management software
• Non-alcoholic beverages
• Cash handling
• Inventory management
• Customer service
• Interpersonal skills
• Communication skills

Work Environment and Details

This full-time position is located in Umluj, Tabuk, Saudi Arabia. The role requires the ability to work flexible schedules, including evenings, weekends, and holidays, and demands physical stamina for standing for extended periods in a fast-paced environment.

About the Role

Raffles Hotels & Resorts is seeking an Admin Concierge to join the pre-opening team for Raffles The Red Sea, an ultra-luxury resort within Saudi Arabia's Red Sea Project. This role is integral to ensuring a seamless and refined guest experience, embodying Raffles' commitment to graciousness and personalized service. The Admin Concierge will serve as a central communication point for the lobby, contributing to an environment of elegance and luxury that emphasizes natural beauty and sustainability.

This full-time position is based in Umluj, Tabuk, Saudi Arabia. The ideal candidate will demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability, understanding the expectations of ultra-luxury guests and aligning with the brand's high standards.

Key Responsibilities

• Act as the central communication hub for the lobby, coordinating effectively with Doormen, Porters, Reception, and Raffles Butlers to ensure smooth guest journeys.
• Build and maintain detailed guest profiles within the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to facilitate personalized interactions.
• Manage pre-arrival email correspondence, following up on communications with guests and travel agents to confirm arrival details and special arrangements.
• Oversee lobby administrative logistics, including sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory.
• Conduct regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for timely restocking.
• Assist in logging and reporting guest complaints, tracking feedback, and ensuring corrective actions are implemented to uphold brand standards and guest satisfaction.

Qualifications and Requirements

• A minimum of 2 years of experience in a luxury hotel front office or guest relations role.
• Proven experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• Experience in a pre-opening hotel environment is mandatory.
• A deep understanding of ultra-luxury guest expectations and alignment with luxury brand standards.

Required Skills

• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with hotel Property Management Systems (PMS).
• Exceptional communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Demonstrated guest relations and customer service expertise.
• Effective problem-solving capabilities.
• High level of emotional intelligence and cultural awareness.
• Skills in project coordination, scheduling, and document control.

Work Environment and Professional Conduct

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Candidates are expected to maintain impeccable grooming and professional presentation at all times, adhering to standard etiquette. Confidentiality is paramount, and sensitive guest information must be handled with the utmost discretion and integrity. The role requires a poised, creative, and inquisitive individual with a high level of emotional intelligence and cultural awareness.