First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

Receptionist Required for a Ladies Salon – Khobar (Al Jaser District)

We are looking for a polite, customer-friendly, and organized employee to manage the daily reception operations within the salon.

Job Duties:
• Greeting and welcoming clients.
• Organizing and managing appointments.
• Processing payments and issuing invoices.
• Following up on bookings and responding to customer inquiries.
• Monitoring product inventory and assisting with periodic stocktaking.
• Contributing to social media photography and marketing.

Requirements:
• Previous experience in reception or customer service (preferably in a ladies' salon).
• Excellent communication skills.
• Proficiency in using social media platforms.
• Organized and committed personality.
• Proximity to Al Jaser district in Khobar is preferred.

Working Hours:
• Monday to Wednesday: 2 PM – 10 PM.
• Thursday to Saturday: 1 PM – 10 PM.
• Weekly Off: Sunday.

Salary:
💰 4,000 SAR per month.

To apply, please send your CV.

Customer Support Agent

Location

Khobar, Saudi Arabia

About NowPay

NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.

Position Summary

We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.

The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chat, and other support channels.

• Provide accurate information regarding NowPay products, services, and processes.

• Resolve customer complaints and issues in a professional and timely manner.

• Escalate complex cases to the relevant internal departments and follow up until resolution.

• Maintain high levels of customer satisfaction and service quality.

• Document customer interactions and update records accurately in internal systems.

• Follow established customer support procedures and service standards.

• Identify recurring customer concerns and provide feedback for process improvement.

• Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.

• Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.

• Previous experience in a bank call center is mandatory.

• Minimum 1 year of experience in customer service, customer support, or contact center operations.

• Experience within the banking, fintech, or financial services industry is highly preferred.

• Excellent verbal and written communication skills in Arabic and English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer interactions professionally and empathetically.

• Good computer skills and familiarity with CRM or ticketing systems.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment.

Working Schedule

• 5 working days per week.

• 2 days off per week.

• Working hours: 9:00 AM to 5:00 PM.

What We Offer

• Competitive salary package.

• Professional development and growth opportunities.

• Dynamic and collaborative fintech work environment.

• Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.

If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.

Food server and receptionist wanted for Ab Latt restaurant in Al Khobar in Shurfat Park complex.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

We are looking for a receptionist with high eloquence and a distinctive professional appearance to join our laboratory team. The candidate will be responsible for receiving visitors, organizing appointments, and providing an exceptional customer service experience, in addition to the ability to introduce laboratory services and persuade clients in a professional manner.
Duties and Responsibilities:
Receiving clients and welcoming them in a decent and professional manner

Accurately registering and entering patient data into the system

Organizing appointments and managing the visit schedule

Responding to telephone and in-person inquiries with eloquence

Explaining laboratory services and available offers to clients

Contributing to increased sales through persuasive skills and effective communication

Coordinating with the medical team to ensure smooth workflow

Maintaining the confidentiality of patient information

Requirements:
High communication skills and eloquence in dealing

• Experience in sales

Strong ability in persuasion and selling

Good appearance and professionalism in behavior

Proficiency in computer use

Previous experience in reception or customer service (especially in the medical field) is preferred

The ability to work under pressure and organize time

Benefits:
Professional work environment

Opportunities for career development

Incentives and rewards based on performance