Branch Supervisor Jobs in Saudi Arabia

About the Role

Adventure World Entertainment is seeking a dedicated Branch Manager to oversee operations at its Al Khobar branch in Saudi Arabia. This full-time, on-site role is essential for ensuring the smooth daily functioning of the branch, maintaining high levels of customer satisfaction, and driving performance to meet organizational objectives. The Branch Manager will be instrumental in fostering a positive guest experience and achieving business goals.

The Branch Manager will be responsible for a wide range of operational and managerial duties, including staff supervision, financial oversight, and the implementation of company policies. This position requires a proactive individual with strong leadership capabilities and a commitment to excellence in the entertainment and hospitality sector.

Key Responsibilities

• Oversee and manage all daily operations of the branch.
• Lead, supervise, and motivate team members to ensure optimal performance.
• Ensure a high level of customer satisfaction and enhance the overall guest experience.
• Manage branch budgeting and financial planning.
• Oversee inventory management processes.
• Implement and enforce company policies and procedures.
• Ensure compliance with all health and safety regulations.
• Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate effectively with other departments to achieve overarching business goals.
• Drive performance to meet and exceed organizational targets.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 to 10 years of relevant experience.
• Proven experience in the entertainment, hospitality, or retail industry is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Required Skills

• Strong leadership and team management abilities.
• Excellent decision-making capabilities.
• Exceptional customer service and conflict resolution skills.
• Proficient interpersonal skills for effective communication and relationship building.
• Solid understanding of inventory management principles.
• Proficiency in budgeting and financial management.
• Expertise in operational processes within the relevant industry.
• Effective problem-solving and multitasking abilities.
• Strong time management skills to prioritize and meet deadlines.
• Proficiency in using various management tools and software.

Work Location and Type

This is a full-time, on-site position located in Al Khobar, Eastern Province, Saudi Arabia. The role may involve serving areas including Al Jubail and Al Khobar.

We are looking for an enthusiastic store supervisor to join our team and contribute to providing an exceptional shopping experience for customers. You will be responsible for managing the daily operations of the store, including supervising staff, ensuring inventory efficiency, and maintaining attractive display standards. If you have strong leadership skills and a passion for customer service, this opportunity is perfect for you.

**Key Responsibilities:**

* Supervise the performance of the sales team and guide them to achieve goals.
* Manage inventory and ensure products are available and effectively organized.
* Maintain a high level of customer satisfaction by providing excellent service.
* Ensure compliance with company policies and procedures.

About the Role

ACOUSTIEG, a leader in acoustic treatment and sound isolation founded in 2018, is seeking a Branch Operations & Customer Experience Manager to join its team in Saudi Arabia. This role is integral to driving operational improvements and enhancing customer satisfaction across various sectors including healthcare, education, residential, and commercial projects. The position requires a professional dedicated to solving challenges that impact communities and contributing to the company's growth.

The Branch Operations & Customer Experience Manager will be responsible for the daily operations of a branch, ensuring a high standard of customer experience, and supporting business development. Success in this role requires a combination of strong operational management, a focus on customer service, and commercial awareness, balancing efficient execution with performance objectives.

Key Responsibilities

• Manage all facets of branch operations to ensure efficient and smooth daily execution.
• Oversee and improve the customer experience, maintaining consistent high standards of service quality.
• Monitor the order flow process from initiation to delivery, ensuring timely and accurate fulfillment.
• Contribute to revenue growth by optimizing operational efficiency and identifying areas for improvement.
• Coordinate effectively with various internal teams to ensure alignment and facilitate collaboration.
• Proactively identify operational gaps and implement continuous process improvements to enhance performance and customer satisfaction.

Qualifications and Requirements

• Proven experience in operations, customer service, or branch management.
• Demonstrated strong leadership and organizational skills.
• Ability to effectively manage multiple responsibilities simultaneously in a demanding environment.
• Experience working within fast-paced operational settings.
• Strong communication skills in English.

Required Skills

• Operations Management
• Customer Service Excellence
• Branch Management
• Leadership and Team Management
• Organizational and Planning Skills
• Effective Communication

Work Environment and Details

This is a full-time position. The role requires 5-10 years of experience. The primary locations for this role are Riyadh and Dammam, Saudi Arabia.

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance the guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

 * 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage teams.

* Knowledge of food safety regulations, labor laws, and cash procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

We are looking for a dynamic and professional leader to join our team as an Assistant Restaurant Manager, to contribute to providing an exceptional hospitality experience and managing daily operations with high efficiency.

📌 Main Responsibilities:

• Daily supervision of the workflow in the dining room and kitchen to ensure service quality.

• Preparing staff work schedules, distributing tasks, and training new team members.

• Monitoring inventory, ordering shortages, and controlling operating costs.

• Dealing with customer complaints and solving immediate problems flexibly and professionally.

• Supervising daily closing operations and matching sales reports (POS).

🎯 Conditions and Qualifications:

• Minimum of two years of supervisory experience in the restaurant and hospitality sector.

• Excellent leadership and communication skills and ability to work under pressure.

• Proficiency in operating POS systems and basic computer programs.

• Total flexibility in working shifts and weekends.

💼 Benefits:

• A motivating salary determined by experience.

• A professional work environment and opportunities for career advancement.

• Medical insurance and allowances.

About the Role

The Al-Wadad Charity Association announces its need to recruit a specialized and experienced professional to lead and manage the operations of one of its main departments. This role primarily aims to oversee the implementation of the department's strategic and operational plans, ensure the achievement of its goals, and enhance relationships with beneficiaries and stakeholders. This position is vital for improving the quality of services provided and driving the overall success of the association's initiatives. The role includes leading a team, developing strategic initiatives, and ensuring efficient and effective service delivery to beneficiaries, significantly contributing to the organization's mission.

Key Tasks and Responsibilities

• Lead and manage department operations to achieve strategic and operational goals.
• Develop and implement strategic and operational plans for the department.
• Oversee the quality of services provided to beneficiaries and improve their overall experience.
• Represent the association before relevant parties and build effective relationships with stakeholders.
• Manage the work team within the department, including identifying needs, developing performance, and ensuring adherence to operational schedules.
• Monitor the implementation of plans and ensure adherence to the operational timeline.
• Oversee the implementation of initiatives and ensure the efficiency of the department's operational processes.
• Ensure compliance with all relevant policies and procedures.
• Manage time effectively and control workflow to ensure timely completion.
• Demonstrate emotional intelligence and strong negotiation skills in all interactions.
• Manage available resources efficiently and improve operational efficiency within the department.

Qualifications and Requirements

• Bachelor's degree in Business Administration or a related field.
• 5-8 years of experience in a leadership role.
• Proven experience in developing and implementing operational and strategic plans, and managing initiatives.
• Strong leadership, communication, and relationship-building skills.
• Ability to analyze data and make decisions based on operational requirements.
• Familiarity with relationship-related systems and frameworks.

Core Skills

• Strategic and operational planning.
• Development and implementation of operational and strategic plans.
• Overseeing the quality of services provided to beneficiaries and improving their experience.
• Representing the association before relevant parties and building effective relationships with stakeholders.
• Managing the department's work team, including identifying needs and developing performance.
• Monitoring plan implementation and ensuring adherence to the operational timeline.
• Overseeing initiative implementation and ensuring the efficiency of departmental operations.
• Overseeing compliance with policies and procedures.
• Time management and workflow control.
• Emotional intelligence and negotiation skills.
• Efficient management of available resources and improvement of operational efficiency in the department.

Additional Details

Company: Al-Wadad Charity Association

Location: Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia

Job Type: Full-time

Required Experience: 5-10 years

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

About the Role

Chalhoub Group, a leader in delivering luxury experiences in the Middle East for over seven decades, announces the need for a dynamic Store Manager to open the FARM Rio boutique in the jewel of Jeddah. As a key player in the hybrid luxury retail landscape, Chalhoub Group manages a diverse portfolio of over 10 of its own brands, in addition to partnerships with over 400 global names in fashion, beauty, jewelry, watches, eyewear, and lifestyle. This role aims to deliver seamless omnichannel experiences and uphold the brand philosophy of inspiring, exciting, and delighting customers.

Store Manager Responsibilities

The Store Manager will be responsible for driving sales performance, fostering strong customer relationships, and managing a high-performing team. This position requires a proactive approach to market trends, a commitment to team development, and the ability to embody brand values in all interactions.

Key Tasks

• Lead by example, representing the FARM Rio brand by communicating its values and philosophy in all activities and interactions with customers and team members.
• Define, implement, and monitor the store's business plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future sales opportunities.
• Stay up-to-date with the latest trends, products, and competitor activities, sharing feedback with relevant support teams.
• Embrace the omnichannel retail approach by leveraging all online and offline points of sale.
• Provide clear vision to the team regarding business objectives and store direction.
• Identify, recruit, develop, and retain strong talent within the store team.
• Create a positive work environment based on trust, respect, and fairness, acting as the voice of employees by sharing feedback, challenges, and concerns with leadership and HR.
• Act as a coach for team members, fostering a growth mindset through the use of the Group's learning tools and platforms.
• Continuously monitor team development and career growth plans, ensuring performance improvement plans are discussed and documented transparently.

Required Qualifications and Experience

• Minimum of 5 years of experience as a Store Manager in a luxury or premium fashion brand.
• Proficiency in English is essential.

Core Skills

• Exceptional leadership and team development capabilities.
• Proficiency in customer relationship management and building lasting customer connections.
• Proven ability to achieve sales targets and drive business performance.
• Skills in talent acquisition and retention strategies.
• Ability to create and maintain a positive and motivating work environment.
• Strong coaching skills to foster employee growth and development.
• Experience in planning and executing performance improvement plans.
• Proactive approach to fostering a growth mindset within the team.

Additional Information About the Work Environment

This position is located in Jeddah, Makkah Al Mukarramah, Saudi Arabia, and is full-time. Chalhoub Group is committed to fostering a people-centric culture, rooted in diversity, equity, and inclusion. The Group is a forward-thinking organization dedicated to shaping the future of luxury retail through innovation and a commitment to sustainability. The Group offers diverse career paths, enriching experiences, and opportunities for learning and development.