About the Role
W Hotels is seeking a dedicated and organized individual to join our team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-management position plays a crucial role in ensuring the smooth operation of our housekeeping department and maintaining the exceptional standards W Hotels is known for. You will act as a vital link between various hotel departments, contributing to a seamless guest experience.
At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a place to experience life. We are inspired by new faces and experiences, driven by a tuned-in, up-for-anything spirit that reinvents luxury. If you are original, innovative, and forward-thinking, you will thrive in our dynamic environment. Joining W Hotels means becoming part of a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Key Responsibilities
- Run sold room reports, verify room status, and determine discrepant rooms to prioritize cleaning efforts.
- Update the status of departing guest rooms to ensure efficient turnover.
- Assist Housekeeping management in overseeing and coordinating daily activities.
- Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff.
- Record, monitor, and update the list of 'Do Not Disturb' rooms.
- Ensure that vacant dirty rooms are cleaned within the necessary timeframe.
- Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate attention.
- Complete all required Housekeeping paperwork accurately and efficiently.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs with genuine appreciation.
- Ensure adherence to quality expectations and standards in all housekeeping operations.
- Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Enter and locate work-related information using computers.
- Stand, sit, or walk for an extended period of time as required by the role.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- At least 1 year of related work experience in housekeeping or a similar role is preferred.
- No supervisory experience is required for this position.
Required Skills
- Proficiency in Housekeeping operations.
- Understanding of Engineering, Front Office, and Laundry department functions.
- Strong Communication skills, both verbal and written.
- Effective Teamwork and collaboration abilities.
- Aptitude for Problem-solving and issue resolution.
Work Environment and Details
This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role involves direct interaction with guests and requires adherence to company policies and safety procedures. W Hotels is an equal opportunity employer, dedicated to fostering an environment where unique backgrounds are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.