Customer Service Center Inquiry Clerk Jobs in Saudi Arabia

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Rotana Hotels is seeking Front Desk Agents for its Makkah, Saudi Arabia location. This full-time position is central to delivering professional and customer-focused service, ensuring guests have a memorable experience from arrival to departure. As a Front Desk Agent, you will be the primary point of contact for guests, representing the hotel's commitment to high service standards.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Personally greet guests by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests regarding hotel activities.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Stay aware of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and possess full knowledge of hotel facilities and events.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a hotel's Front Office Department is essential.
• Excellent written and verbal English communication skills are mandatory.
• Knowledge in an additional language is a significant advantage.
• Strong interpersonal and problem-solving abilities are essential.
• Must be computer literate.
• Previous experience with Opera is an advantage.
• The ideal candidate will be customer-driven with a proactive personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A team player who thrives in working with multi-cultural teams and guests.

Required Skills

• Customer Service
• Communication (Written and Verbal)
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS System)
• Teamwork
• Adaptability
• Customer Focus
• Taking Responsibility
• Recognizing Differences

Work Environment and Details

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires individuals who can work effectively in a fast-paced environment and contribute positively to a multi-cultural team and guest base.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Halwani Bros is looking for a Customer Service Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role aims to ensure a smooth order-to-cash process, focusing on accurate order processing, proactive customer communication, and effective coordination between customers and internal departments. The Customer Service Specialist will play a key role in achieving customer satisfaction and meeting the company's service level objectives by managing daily customer service operations.

Job Responsibilities

• Receive, verify, and accurately process customer orders within the system, ensuring all details such as item codes, prices, quantities, and customer order details are correct.
• Assist in maintaining and updating customer master data, including item configurations, pricing, and barcodes, to ensure consistency between customer systems and internal systems.
• Create and track outbound delivery processes based on confirmed customer orders and current stock availability.
• Serve as the primary point of contact for customers, responding to inquiries regarding order confirmation, delivery scheduling, and shipping updates.
• Proactively communicate with both customers and internal teams, including Sales, Logistics, and Planning, to facilitate a smooth and efficient order fulfillment process.
• Diligently follow up on any pending orders, delays, or discrepancies to ensure prompt and satisfactory resolution.
• Monitor daily order fulfillment and delivery performance, verifying adherence to agreed-upon schedules and service levels.
• Record all customer complaints, delivery rejections, and identified service gaps, escalating unresolved issues to the Customer Service Lead.
• Support the preparation of essential reports on service levels and order performance.
• Coordinate with the logistics department for delivery bookings, route scheduling, and meeting any special customer delivery requirements.
• Assist in resolving any system or documentation issues related to order processing.
• Contribute to continuous process improvement by identifying potential bottlenecks in operations or communication channels.

Qualifications and Requirements

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, or a closely related field.
• 2 to 5 years of experience in customer service, order processing, or logistics support, with a preference for experience in the Fast-Moving Consumer Goods (FMCG) sector.
• Familiarity with Enterprise Resource Planning (ERP) systems, with a preference for Microsoft Dynamics.
• Proficiency in Microsoft Office Suite.

Core Skills

• Customer Service
• Order Processing
• Logistics Support
• ERP Systems (Microsoft Dynamics preferred)
• Microsoft Office Suite
• Communication and Coordination Skills
• Time Management
• Attention to Detail
• Ability to multitask effectively in a fast-paced environment.

Job Details

Company: Halwani Bros

Job Type: Full-time

Location: Jeddah, Makkah, Saudi Arabia

Experience Required: 2-5 years

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

• Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
• Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
• Maintain attention to detail in managing cases and issues.
• Proactively identify and implement solutions to problems with minimal guidance.
• Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
• Communicate operational barriers and contribute to solution development with senior leadership.
• Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
• Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
• Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
• Reach out to customers to provide updates on failed or potentially failed deliveries.
• Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

• Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
• Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Fluency in speaking, writing, and reading English, with the ability to take direction in English.
• Fluency in speaking, writing, and reading Arabic.
• Advanced and adaptable interpersonal communication skills.
• Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
• Effective communication skills and the ability to build lasting professional relationships.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

• Communication
• Microsoft Office Suite (Outlook, Word, Excel)
• Web Browsers
• Database Searching
• Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join its Aftermarket team. This role is critical in driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The PSSR acts as a vital link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while delivering timely technical and commercial support. This position also involves providing leadership and support to the PSSR team and contributing to the achievement of sales and profitability objectives. The company operates within the Heavy Machinery, Construction Equipment, and Industrial Equipment industries, and this role is situated within a Strategic Business Unit (SBU) of Abunayyan Holding Company, specifically in the Spare Parts Sales / Aftermarket Services department.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to both retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure the timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• A High School Diploma, Technical Diploma, or equivalent qualification is required.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field is essential.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales is necessary.

Required Skills

• Spare Parts Sales
• Aftermarket Services
• Customer Service
• Key Account Management
• Commercial Negotiation
• CRM Systems
• ERP Applications
• Inventory & Parts Management
• Aftermarket Sales Processes
• Customer Service Excellence
• Aftermarket Business Development
• Technical Product Knowledge

Work Environment and Location

This is a full-time position based in the Makkah region, with potential responsibilities spanning Jeddah, Makkah, and Riyadh. The role operates within the Spare Parts Sales / Aftermarket Services department of Abunayyan Holding.

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

About the Role

The First Group Hospitality is seeking a Reservations Agent, specifically a Saudi National, to join their team in Jeddah, Makkah, Saudi Arabia. This role is essential for managing guest reservation inquiries, processing bookings, and delivering customer service to optimize room revenue and ensure guest satisfaction. As a primary point of contact for potential guests, the Reservations Agent will accurately record all reservations while promoting the resort's facilities, services, and special offers. The First Group Hospitality is a Dubai-headquartered hospitality management company with extensive experience in hotel operations, asset management, and F&B strategy, known for its tailored solutions to enhance efficiency and revenue.

This position is based in Jeddah, within the Silver Sands Beach community. The Reservations Agent will play a key role in upholding the service standards at this location.

Key Responsibilities

• Handle incoming reservation requests via phone, email, the resort's website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently within the Property Management System (PMS).
• Provide guests with comprehensive information regarding room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and suggest suitable alternatives when requested accommodations are unavailable.
• Maintain precise guest profiles and reservation records.
• Process reservation modifications, cancellations, and special guest requests in accordance with resort policies.
• Collaborate with Front Office, Housekeeping, Sales, and other relevant departments to meet guest requirements.
• Respond promptly and professionally to all guest inquiries and address complaints.
• Ensure strict adherence to resort reservation procedures and rate policies.
• Assist in the preparation of reservation reports and occupancy forecasts.
• Stay updated on current promotions, seasonal packages, and resort offerings.

Qualifications and Requirements

• Previous experience in reservations, front office operations, customer service, or the hospitality industry is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (PMS) such as Opera, Fidelio, or similar platforms is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong customer service and sales skills are required.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail are necessary.
• Proficiency in Microsoft Office applications is expected.
• Flexibility to work various shifts, including weekends and public holidays, is required.

Required Skills

• Reservations
• Front Office Operations
• Customer Service
• Hospitality Management
• Hotel Reservation Systems
• Property Management Systems (PMS)
• Opera
• Fidelio
• Verbal and Written Communication
• Sales Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office Applications

Work Environment and Details

This full-time position is located in Jeddah, Makkah, Saudi Arabia. The role requires a Saudi National. Experience of 0-1 year in a relevant field is preferred.

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

About the Role

Andaz Hotels is looking for a committed and talented Receptionist (Copeiro/Steward) to join its team in Mecca. This role plays a key part in the smooth operation of the kitchen and food and beverage departments, ensuring the highest standards of cleanliness, organization, and support for the operations teams, in line with Andaz's values and the brand's level of excellence.

The Andaz Makkah Hotel is an important addition to the growth of the Hyatt brand in the region, offering a luxurious lifestyle experience in the heart of the holy city. As an urban resort, Andaz Makkah invites guests to immerse themselves in the local culture and experience the true essence of Mecca.

Key Tasks and Responsibilities

• Washing, drying, storing, and organizing crockery, cutlery, kitchen equipment, and service items, strictly adhering to hygiene and food safety standards.
• Ensuring the general cleanliness of the kitchen, service areas, and adjacent areas, in accordance with internal standards and health authority requirements.
• Supporting chefs and customer reception teams in operational tasks and projects as needed.
• Maintaining storerooms, refrigerators, staff dining areas, and all food and beverage areas in a clean, organized, and properly equipped condition.
• Ensuring proper separation and waste management.
• Communicating effectively and collaboratively with kitchen and restaurant teams, contributing to a positive and efficient work environment.

Qualifications and Requirements

• Previous experience in similar roles is preferred, preferably in the hospitality or restaurant sector.
• Basic knowledge of hygiene and food safety standards (HACCP).
• Strong sense of responsibility, organization, and attention to detail.
• Ability to work effectively within a team and communicate clearly with various operational departments.
• Flexibility in working hours, including availability for shift work, weekends, and public holidays.
• Good physical ability and the capacity to perform tasks requiring moderate effort.
• Proactive attitude, spirit of mutual support, and willingness to learn.
• Basic knowledge of Arabic and English is preferred.

Core Skills

• Hygiene and food safety standards.
• Support for kitchen and food and beverage operations.
• Teamwork and effective communication.
• Responsibility, organization, and attention to detail.
• Proactive attitude and willingness to learn.

Job Details

Company: Andaz

Job Title: Copeiro/ Steward

Location: Mecca, Mecca Region

Job Type: Full-time

Required Experience: 0-1 year

Andaz offers opportunities for long-term career growth, a motivated and collaborative team, and a company that truly cares about its employees. As part of Hyatt, you will be part of a larger ecosystem, making a difference in people's lives, and joining a company that values empathy, well-being, respect, integrity, experimentation, and inclusivity.

About the Company:
Longevity Wellness Hub is dedicated to elevating the human experience by helping people age well and live better. The hub integrates quantum frequency scanning, advanced fitness protocols, and biohacking technologies to support holistic health and performance. Services are designed to optimize physical, mental, and emotional well-being through personalized, data-driven approaches. In addition to its cutting-edge tools, Longevity Wellness Hub fosters a supportive community through events, workshops, and shared wellness experiences.

Role Description:
This is a full-time, on-site Administrative Assistant role based in Jeddah. The Administrative Assistant will manage day-to-day office operations, including scheduling appointments, greeting clients, and maintaining a welcoming reception area. Responsibilities include:

• Handling phone calls and messages
• Responding to emails and supporting visitor inquiries with professional and courteous communication
• Organizing files and records
• Preparing basic reports
• Supporting executives with calendar coordination
• Assisting with logistics for community events and wellness sessions

Collaborating closely with the wellness and operations teams to ensure smooth, efficient administrative support for all hub activities.

Qualifications:

• Strong Administrative Assistance and Executive Administrative Assistance skills
• Professional Phone Etiquette and Communication skills
• Solid Clerical Skills including filing, data entry, document preparation, and basic record-keeping
• High level of organization and attention to detail
• Proficiency with common office software
• Customer service mindset with a friendly, respectful, and inclusive approach
• Ability to work on-site in Jeddah
• Previous experience in an administrative or front-desk role is an advantage
• Relevant diploma or degree in business administration or a related field is preferred

About DHI
DHI is a global and independent company dedicated to working on challenges within the fields of water and environment and sustainability. Within these fields, we provide a wide range of advisory, digital advisory, research and water governance services as well as providing leading edge MIKE technologies and products to the market. At DHI, we are constantly looking for passionate and talented people who are eager to join our team.

About The Role
We are establishing a new office at KAUST and are looking for a motivated and organized Saudi Administrative Assistant to support our daily operations. This is a part-time position (2 days per week), ideal for someone who is reliable, detail-oriented, and enjoys a varied administrative role in an international environment. You will join a small, growing team of three in our new KAUST office.

Responsibilities And Challenges

• Provide general administrative and office support to ensure smooth daily operations.
• Assist with document preparation, filing, and correspondence.
• Coordinate meeting schedules, visitor logistics, and office supplies.
• Liaise with KAUST administrative departments and external vendors as needed.
• Support onboarding and logistics for visiting staff or project partners.
• Perform other administrative duties as required by the office manager or team.

Qualifications And Personal Skills

• Saudi national (required).
• Based at or near KAUST (Thuwal) or willing to commute.
• Strong organizational and communication skills in English and Arabic.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prior administrative or office coordination experience preferred.
• Professional, reliable, and able to work independently with minimal supervision.

We offer

• Flexible part-time schedule (2 days per week).
• Collaborative and professional working environment.
• Competitive compensation aligned with experience and qualifications.
• Opportunity to be part of an exciting new initiative at KAUST.

Join DXC Technology as an Executive Assistant / Receptionist!

In this pivotal role, you will be the first point of contact, responsible for ensuring a professional and welcoming atmosphere at our reception area while supporting three executives in their daily operational needs.

Key Responsibilities:

• Reception & Office Coordination:
  Manage the day-to-day reception tasks including welcoming visitors, managing calls and emails, coordinating meeting rooms, and acting as a resource for office queries.
• Executive Assistant Support:
  Support three executives by handling calendar management, meeting coordination, preparing documents, managing travel bookings, and overseeing expenses and reporting.
• Administration & Organization:
  Maintain digital and paper filing systems, support onboarding logistics for new employees, assist with miscellaneous projects, and ensure confidentiality.

Who You Are:
A proactive individual who thrives in a busy reception environment, with excellent organizational and prioritization skills. You communicate clearly and professionally, are comfortable dealing with stakeholders, and have a reliable and discreet nature.

Essential Skills and Experience:

• Experience in a receptionist, EA, or office support role.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Strong organizational skills and a degree or relevant experience.
• 4+ years of relevant work experience.

Desirable Qualities:

• Experience supporting multiple executives and working in a corporate environment.
• Fluent in both English and Arabic.

At DXC Technology, you will thrive in a collaborative environment created to foster new ideas and empower everyone in the team.

About the Role

Re-cruit-Lytic is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a full-time, fully remote position focused on delivering exceptional customer service. As a Virtual Customer Service Representative, you will be a primary point of contact, ensuring all customer interactions are professional and contribute to a positive customer experience. The role is suited for individuals who are communicative and detail-oriented, aiming to assist customers across multiple channels, resolve issues, and support the continuous improvement of customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, and company policies.
• Communicate clearly, professionally, and empathetically with all customers.
• Represent the company positively and professionally in every interaction.
• Assist customers with basic technical or service-related issues.
• Guide customers through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism.
• Escalate complex issues to the appropriate internal teams when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently.
• Maintain accurate and up-to-date records of customer interactions within CRM systems.
• Follow up on open customer cases to ensure timely and satisfactory resolution.
• Ensure all customer documentation is complete and current.
• Meet established quality standards and productivity targets.
• Actively participate in training sessions and team meetings.
• Stay informed on product updates, policy changes, and procedural updates.
• Share feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional, especially under pressure.
• Basic technical proficiency and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Adaptability to changing processes and priorities.
• Additional languages are considered a plus for supporting a global customer base.

Required Skills

• Customer Support
• Communication (Verbal and Written)
• Issue Resolution
• Troubleshooting
• Order Management
• Case Management
• Performance Management
• Team Collaboration
• Customer Service
• Call Center Operations
• Active Listening
• Interpersonal Skills
• Stress Management
• Technical Aptitude
• System Learning Agility
• Typing Proficiency
• Problem-Solving
• Customer Focus
• Self-Motivation
• Independence
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Re-cruit-Lytic is committed to fostering a positive and inclusive remote workplace where employees are supported in their professional growth and success. The company emphasizes a collaborative remote team culture with ongoing feedback and recognition.

About the Role

RecruitLyticx Hires is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position for individuals who can work independently and are committed to providing excellent service. As a primary point of contact, you will assist customers through various channels, ensuring professional and attentive interactions. This role is suitable for communicative individuals focused on customer satisfaction, offering opportunities for professional development and impact.

Your responsibilities will include managing customer inquiries, resolving issues, and providing accurate information, all while upholding the company's professional image. A proactive approach to problem-solving and a commitment to continuous improvement in customer service delivery are essential.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, providing accurate information on products, services, and policies.
• Communicate clearly, professionally, and empathetically, representing the company positively in every interaction.
• Assist customers with basic technical or service-related issues, guiding them through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism, escalating complex issues to the appropriate teams when necessary.
• Process orders, returns, exchanges, and service requests efficiently.
• Maintain accurate records of customer interactions in CRM systems and follow up on open cases to ensure timely resolution.
• Keep all documentation complete and up to date.
• Meet established quality standards and productivity targets.
• Participate in training sessions and team meetings to stay informed on product updates, policies, and procedures.
• Share feedback to improve customer experience and internal processes.
• Collaborate effectively with team members in a remote environment.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic technical skills and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving ability with a customer-focused mindset.
• Reliable, self-motivated, and able to work independently.
• Adaptable to changing processes and priorities.
• Proficiency in additional languages is a plus for supporting a global customer base.

Required Skills

• Exceptional verbal and written communication in English.
• Proficiency in customer service and call center operations.
• Strong listening and interpersonal abilities.
• Composure and professionalism under pressure.
• Aptitude for technology and rapid system learning.
• Efficient and accurate typing skills.
• Effective problem-solving capabilities with a customer-centric approach.
• Self-discipline, motivation, and independence.
• Flexibility and adaptability to evolving procedures and priorities.
• Multilingual abilities are advantageous.

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Experience required is 0-1 year.

We are looking for a professional receptionist to join the team, where they will be responsible for greeting visitors and clients in a professional and courteous manner, answering phone inquiries and directing them to the appropriate departments. The position requires excellent communication skills and the ability to handle administrative systems and manage appointments, in addition to organizing and arranging the reception area and maintaining an appropriate overall appearance. The ideal candidate should have a friendly personality and high organizational skills with the ability to work under pressure and handle diverse client requirements.