Executive Secretary Jobs in Saudi Arabia

More than 210 Executive Secretary Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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AsstMgr-Sales I

AsstMgr-Sales I

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking an Assistant Manager of Sales to join their team in Riyadh, Saudi Arabia. This management position is responsible for driving sales opportunities, cultivating long-term customer relationships, and achieving revenue targets. The role involves assisting in the leadership of daily sales activities, ensuring efficient business turnover for service delivery, and contributing to the sales and marketing department's success.

W Hotels aims to inspire travelers by offering unique experiences and opening minds to new perspectives. With a philosophy of "Every Need / Anytime," W Hotels reinvents luxury norms globally. The brand welcomes individuals who are original, innovative, and forward-thinking. As part of Marriott International, W Hotels offers a dynamic environment for its associates.

Key Responsibilities

  • Assist in soliciting and managing sales opportunities to promote business growth.
  • Ensure timely and proper turnover of all business to facilitate excellent service delivery.
  • Support the management of daily sales activities, focusing on building lasting, value-based customer relationships.
  • Contribute to achieving individual sales goals and overall location revenue targets.
  • Collaborate with off-property sales channels to ensure coordinated sales efforts.
  • Build and strengthen relationships with existing and new customers through participation in sales calls, events, FAM trips, and trade shows.
  • Develop community relationships to expand the customer base and identify new sales opportunities.
  • Assist in managing and developing relationships with key internal and external stakeholders.
  • Provide accurate and effective turnover of business to Event Management.
  • Participate in sales calls with the sales team to secure new business and close deals.
  • Support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
  • Identify new business opportunities to meet personal and location revenue goals.
  • Analyze the overall market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
  • Assist in closing advantageous opportunities based on market conditions and needs.
  • Gain a deep understanding of the location's primary target customers and their service expectations to offer tailored business solutions.
  • Support the company's service and relationship strategy by driving customer loyalty through excellent service experiences.
  • Service customers to increase their business share with W Hotels.
  • Execute and uphold the company's customer service standards.
  • Provide excellent customer service consistent with the company's daily service basics.
  • Set a positive example for guest relations and interactions.
  • Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

  • A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
  • Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

  • Sales
  • Marketing
  • Customer Relationship Management
  • Business Development
  • Revenue Generation
  • Customer Service

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia, specifically at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 2-5 years of experience. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

breifcase2-5 years

locationRiyadh

7 days ago
AsstMgr-Sales I

AsstMgr-Sales I

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels, part of Marriott International, is seeking an Assistant Manager, Sales I for its Riyadh, Saudi Arabia location. This management position is responsible for driving sales, cultivating customer relationships, and achieving revenue targets. The role involves overseeing daily sales activities, ensuring efficient business turnover for service delivery, and contributing to the sales and marketing department's success.

The focus is on building and maintaining relationships with clients, identifying new business prospects, and leveraging market insights to maximize revenue. Collaboration with various stakeholders is key to coordinating sales efforts and delivering exceptional customer service that encourages repeat business.

Key Responsibilities

  • Assist in soliciting and managing sales opportunities to promote business growth.
  • Ensure timely and proper turnover of all business to facilitate excellent service delivery.
  • Support the management of daily sales activities, with an emphasis on building long-term, value-based customer relationships.
  • Achieve personal sales goals and contribute to the location's overall revenue objectives.
  • Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
  • Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
  • Develop relationships within the local community to expand the customer base and identify new sales opportunities.
  • Assist in managing and developing relationships with key internal and external stakeholders.
  • Provide accurate and effective turnover of business to the Event Management team.
  • Participate in sales calls with the sales team to secure new business and close deals.
  • Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
  • Identify new business opportunities to meet personal and location revenue goals.
  • Understand the market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
  • Assist in closing advantageous opportunities based on market conditions and needs.
  • Gain a deep understanding of the location's primary target customers and their service expectations to offer tailored business solutions.
  • Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
  • Service customers to increase their share of business with the hotel.
  • Execute and uphold the company's customer service standards.
  • Provide excellent customer service consistent with the company's daily service basics.
  • Set a positive example for guest relations and interactions.
  • Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

  • A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
  • Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

  • Sales
  • Marketing
  • Customer Relationship Management
  • Achieving Revenue Goals
  • Customer Service

Work Environment and Location

This is a full-time, management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company provides access to opportunity and fosters an environment where unique backgrounds are valued and celebrated. Discrimination is not practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase2-5 years

locationRiyadh

7 days ago
AsstMgr-Sales I

AsstMgr-Sales I

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking an Assistant Manager of Sales to join its team in Riyadh, Saudi Arabia. This full-time management position is responsible for driving sales opportunities, cultivating long-term customer relationships, and achieving sales objectives within the Financial District. The Assistant Manager will support daily sales activities and ensure effective business turnover for service delivery.

As part of Marriott International, W Hotels focuses on redefining luxury hospitality. This role offers an opportunity to contribute to a culture that values vibrant living, novelty, and an open mindset.

Key Responsibilities

  • Assist with the solicitation and handling of sales opportunities to drive revenue.
  • Ensure business is turned over properly and in a timely fashion to facilitate excellent service delivery.
  • Support the leadership of all day-to-day sales activities with a focus on building long-term, value-based customer relationships.
  • Achieve personal sales goals and contribute to the overall sales targets of the location.
  • Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
  • Build and strengthen relationships with existing and new customers through participation in sales calls, entertainment, FAM trips, and trade shows.
  • Develop relationships within the community to expand the customer base for sales opportunities.
  • Assist in managing and developing relationships with key internal and external stakeholders.
  • Provide accurate, complete, and effective turnover of bookings to Event Management.
  • Participate in sales calls with the sales team to acquire new business and close deals.
  • Support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
  • Identify new business opportunities to achieve personal and location revenue goals.
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
  • Assist in closing the best opportunities for the location based on market conditions and needs.
  • Gain a deep understanding of the location's primary target customers and their service expectations, offering tailored business solutions.
  • Support the company's service and relationship strategy, driving customer loyalty through exceptional service experiences.
  • Service customers to grow their share of business with W Hotels.
  • Execute and uphold the company's customer service standards.
  • Provide excellent customer service consistent with the company's daily service basics.
  • Set a positive example for guest relations and guest satisfaction.
  • Interact with guests to obtain feedback on product quality and service levels.

Qualifications and Requirements

  • A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
  • Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

  • Sales
  • Marketing
  • Customer Relationship Management
  • Business Development

Work Context

This is a full-time management position as an Assistant Manager of Sales I at W Hotels, located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. Marriott International is an equal opportunity employer committed to fostering an inclusive environment where diverse backgrounds are valued.

breifcase2-5 years

locationRiyadh

7 days ago
Manager AOG Desk

Manager AOG Desk

📣 Job Ad

Riyadh Air

Full-time

About the Role

Riyadh Air (RX), headquartered in Riyadh, Saudi Arabia, is establishing itself as a new national airline focused on shaping the future of aviation and enhancing the Kingdom's position as a global hub for trade and travel. As a digitally native airline, Riyadh Air plans to connect the Kingdom to over 100 destinations. We are seeking an experienced aviation logistics leader to join our team as the Manager AOG Desk. This role is central to ensuring aircraft are returned to service promptly and safely by leading Aircraft on Ground (AOG) Desk operations and overseeing spare-parts recovery activities.

Core Responsibilities

The Manager AOG Desk will be responsible for end-to-end AOG coordination, which includes parts sourcing, logistics execution, and managing supplier escalations. A key aspect of this role involves providing real-time communication to stakeholders during operational disruptions. In a high-pressure, time-critical environment, you will prioritize multiple concurrent AOG events, allocate resources effectively, and ensure strict adherence to approved sourcing channels, policies, and procedures. This position requires close collaboration with engineering, maintenance, procurement, logistics providers, and suppliers to achieve rapid and reliable recovery outcomes.

Performance and Improvement

You will define and monitor AOG performance metrics, conduct post-event reviews, and drive continuous improvement initiatives aimed at reducing repeat events, shortening recovery times, and enhancing overall spare-parts readiness. Contribution to AOG budgeting and forecasting, aligned with fleet growth and operational demand, is also a significant part of this role. The ultimate goal is to ensure operational resilience, maintain schedule integrity, and guarantee aircraft availability.

Qualifications and Experience

We are looking for candidates with a degree qualification and a minimum of 7 years of experience leading airline spares, AOG, or logistics teams. Demonstrated exposure to operational control or airline operations environments is essential. You should possess strong hands-on experience managing AOG spare-parts recovery under time-critical conditions, along with proven experience in supplier escalation and logistics execution in similar demanding situations. A solid understanding of inventory control, materials planning, and logistics systems is required, as is experience with compliance-driven processes.

Required Skills and Capabilities

  • Ability to make sound decisions under pressure.
  • Capability to manage complex, competing priorities.
  • Clear communication with senior stakeholders.
  • Strong leadership, coordination, and continuous improvement capabilities.
  • Proficiency in aviation logistics, spare-parts recovery, and AOG coordination.
  • Expertise in parts sourcing, logistics execution, and supplier escalation.
  • Skills in prioritizing concurrent AOG events and effective resource allocation.
  • Knowledge of compliance with sourcing channels, policies, and procedures.
  • Experience in coordinating with engineering, maintenance, procurement, logistics providers, and suppliers.
  • Competence in AOG performance metrics management and post-event reviews.
  • Experience with AOG budgeting and forecasting.
  • Ability to ensure operational resilience, schedule integrity, and aircraft availability.

Job Details

This is a full-time position for the role of Manager AOG Desk at Riyadh Air. The role is based in Riyadh, Riyadh Region. The company requires a minimum of 10 years of relevant experience for this position.

breifcase+10 years

locationRiyadh

9 days ago
Senior Sales & Front Desk

Senior Sales & Front Desk

📣 Job AdNew

4level1

Full-time

About the Role

4level1 is seeking a Senior Sales & Front Desk professional to join its team in Riyadh, Saudi Arabia. This full-time, on-site position is responsible for managing the initial point of contact for the institution, ensuring a welcoming and efficient experience for visitors and prospective students. The role combines administrative duties with sales engagement to support enrollment growth for comprehensive English language programs.

As a provider of English language education aligned with international CEFR standards, 4level1 focuses on developing practical communication skills. The institution offers both online and face-to-face instruction to a diverse student base across the Middle East. The Senior Sales & Front Desk role is integral to delivering quality teaching and fostering a supportive learning environment.

Key Responsibilities

  • Welcome and assist all visitors, responding to inquiries in person, over the phone, and via online channels to maintain a professional reception area.
  • Manage student registrations, handle necessary documentation, and schedule placement tests.
  • Coordinate with academic staff regarding class schedules and any updates.
  • Drive enrollment growth through proactive outreach and engagement with prospective students and their guardians.
  • Conduct sales consultations, presenting 4level1's program options to meet learner needs.
  • Follow up on leads to achieve enrollment targets.
  • Provide basic training and guidance to junior front-desk or sales staff.
  • Maintain accurate records within the CRM or student management system.
  • Collaborate with management to identify opportunities for improving customer experience and sales processes.

Qualifications and Requirements

  • Strong communication skills, including clear spoken and written English, active listening, and the ability to interact effectively with a diverse student population and their families.
  • Proven customer service abilities, with experience managing inquiries, resolving concerns, and maintaining a welcoming front-desk environment.
  • Demonstrated sales skills, including prospecting, conducting needs-based consultations, presenting program offerings, and closing enrollments.
  • Experience in sales management or coordination, including tracking leads, monitoring performance against targets, reporting on sales activities, and contributing to sales strategies.
  • Background in training or mentoring, with the capacity to support junior sales or front-desk team members.
  • Familiarity with CRM or student information systems, proficiency in MS Office or Google Workspace, and commitment to accurate data entry.
  • Previous experience in the education sector, language training, or a service-oriented environment is preferred.
  • Ability to work on-site in Riyadh, manage shifting priorities, and maintain professionalism during peak periods.
  • Post-secondary education in Business, Marketing, Education, or a related field is considered an advantage.

Required Skills

  • Communication (Spoken and Written English)
  • Customer Service
  • Sales and Sales Management
  • Training and Mentoring
  • CRM Systems
  • MS Office Suite
  • Google Workspace

Work Environment and Experience

This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. The Senior Sales & Front Desk professional will work directly within the institution, interacting with students, staff, and visitors.

breifcase5-10 years

locationRiyadh

about 22 hours ago
Sales Coordinator

Sales Coordinator

📣 Job Ad

Abdullah Hashim Co. Ltd

Full-time
Join the team at Abdullah Hashim Company Limited as a Sales Coordinator!
We are actively seeking motivated and detail-oriented candidates who are eager to grow and gain hands-on experience in the sales field. This is a fantastic opportunity to kickstart your career through the Tamheer Program.

Key Responsibilities:
  • Assist the sales team in daily activities and customer follow-ups.
  • Coordinate test drives, vehicle deliveries, and customer appointments.
  • Maintain sales records and assist in reporting sales performance.
  • Welcome and assist visitors and customers in a professional manner.
  • Answer incoming calls, redirect queries, and take messages accurately.
  • Manage the showroom reception area to maintain a clean and organized environment.
  • Provide general information to customers regarding products, services, and showroom procedures.
  • Prepare and maintain documents, forms, and internal correspondence.
  • Assist with data entry, filing, and updating customer and vehicle records.
  • Coordinate with other departments such as finance, marketing, and service for smooth workflow.
  • Support inventory checks and stock updates in collaboration with showroom and logistics teams.
  • Assist in organizing showroom events, promotions, and campaigns.
  • Ensure prompt and professional responses to customer queries.
  • Support complaint resolution and escalate issues when necessary.
  • Provide an excellent customer experience aligned with company standards and brand reputation.

Requirements:
  • Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
  • Good communication and interpersonal skills.
  • Proficiency in Microsoft Office.
  • Strong organizational and coordination abilities.
  • English proficiency is preferred.
  • Eligible for the Tamheer Program.

breifcase0-1 years

locationSayhat

14 days ago
Assistant Front Office Manager - Fairmont The Red Sea (Saudi National)

Assistant Front Office Manager - Fairmont The Red Sea (Saudi National)

📣 Job AdNew

Fairmont Hotels & Resorts

Full-time

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

  • Report to the Front Office Manager, contributing to the department's strategic direction.
  • Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
  • Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
  • Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
  • Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
  • Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
  • Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
  • Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
  • Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
  • Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
  • Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
  • Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
  • Implement new procedures and policies as directed by management.
  • Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
  • Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
  • Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
  • Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

  • Must be a Saudi National.
  • Previous experience in a similar leadership role within the hospitality industry.
  • Experience in the pre-opening phases of a hotel is a mandatory requirement.
  • Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

  • Proficiency in Opera property management system.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities.
  • Demonstrated leadership capabilities and the ability to lead by example.
  • A deep understanding of ultra-luxury guest expectations and brand alignment.
  • Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

breifcase5-10 years

locationTabuk

7 days ago
Sales Coordinator

Sales Coordinator

📣 Job Ad

Abdullah Hashim Co. Ltd

Full-time
Join the Finance Team at Abdullah Hashim Company Limited!

We are looking for motivated and detail-oriented candidates who are eager to grow and gain hands-on experience in the sales field. This Tamheer opportunity as a Sales Coordinator offers you the chance to kickstart your career within a reputable company that has been closely affiliated with Honda Motor Company for over fifty years.

Key Responsibilities:
  • Assist the sales team in daily activities and customer follow-ups.
  • Coordinate test drives, vehicle deliveries, and customer appointments.
  • Maintain sales records and assist in reporting sales performance.
  • Welcome and assist visitors and customers in a professional manner.
  • Manage the showroom reception area to maintain a clean and organized environment.
  • Provide general information to customers regarding products, services, and showroom procedures.
  • Assist with data entry, filing, and updating of customer and vehicle records.
  • Support inventory checks and stock updates in collaboration with showroom and logistics teams.
  • Assist in organizing showroom events, promotions, and campaigns.
  • Ensure prompt and professional responses to customer queries.
  • Support complaint resolution and escalate issues when necessary.

Requirements:
  • Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
  • Good communication and interpersonal skills.
  • Proficiency in Microsoft Office.
  • Strong organizational and coordination abilities.
  • English proficiency is preferred.
  • Eligible for the Tamheer Program.

Join us and be a part of delivering high-quality Honda products while providing excellent customer experiences aligned with our company standards and brand reputation.

breifcase0-1 years

locationTabuk

14 days ago
Director of Rooms (Arabic Speaker) – Four Seasons Resort at The Red Sea, Saudi Arabia

Director of Rooms (Arabic Speaker) – Four Seasons Resort at The Red Sea, Saudi Arabia

📣 Job AdNew

Four Seasons Hotels & Resorts

Full-time

About the Role

Four Seasons Hotels and Resorts is looking for a dynamic and experienced Rooms Manager to join the pre-opening team of the Four Seasons Resort on the Red Sea in Saudi Arabia. This is a full-time position reporting to the Hotel Manager. The Rooms Manager will be responsible for leading the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments, ensuring the highest standards of luxury and authentic service that Four Seasons is known for. This role offers an opportunity to build a long-term career with global potential within a company that prioritizes a world-class employee experience and a strong culture built on the Golden Rule.

Context of Work

The Four Seasons Resort Red Sea is a premier luxury beachfront destination located on Shura Island, part of an innovative development on the west coast of Saudi Arabia. The resort will feature approximately 149 rooms and suites with stunning views, multiple dining outlets, extensive meeting and event spaces, and a rich array of recreational facilities including a spa, swimming pools, and beaches. The development focuses on sustainable practices and minimal environmental impact, aligning with Four Seasons' commitment to delivering exceptional guest experiences while respecting the natural environment.

Key Tasks and Responsibilities

  • Lead and oversee the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments.
  • Ensure adherence to Four Seasons' stringent standards through effective team leadership, training, and development.
  • Respond to a wide range of guest requests, provide personalized recommendations, and ensure service excellence.
  • Monitor and evaluate revenue opportunities for the hotel.
  • Plan and prepare front office revenues and expenses, ensuring management's financial goals are met.
  • Build, lead, train, and develop a strong and supportive team, fostering a positive and inclusive work environment.
  • Create an environment where employees feel comfortable and receive the highest levels of support and care.

Qualifications and Requirements

  • Minimum of 5-10 years of experience in the hospitality industry.
  • Minimum of 3 years of experience in a leadership role within Front Office operations, with a strong focus on service quality.
  • Experience in a variety of operational Rooms Division management positions.
  • Hotel pre-opening experience is a significant advantage.
  • Eligible to work in the Red Sea, Saudi Arabia.

Required Skills

  • Exceptional leadership and team management capabilities.
  • Proficiency in employee training and development.
  • Experience in Guest Services, Concierge operations, and Housekeeping management.
  • Strong revenue management skills.
  • Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
  • Strong business acumen and an exceptional eye for detail.
  • Proficiency in Opera, HotSOS, and Birchstreet systems.
  • Passion for service and a commitment to fostering a continuous learning environment for professional development.
  • Highest levels of integrity and transparency.
  • Fluency in both Arabic and English is essential.

breifcase5-10 years

locationTabuk

5 days ago
Assistant Front Office Manager - Fairmont The Red Sea (Saudi National)

Assistant Front Office Manager - Fairmont The Red Sea (Saudi National)

📣 Job AdNew

Fairmont Hotels & Resorts

Full-time

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

  • Report to the Front Office Manager, contributing to the department's strategic direction.
  • Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
  • Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
  • Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
  • Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
  • Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
  • Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
  • Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
  • Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
  • Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
  • Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
  • Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
  • Implement new procedures and policies as directed by management.
  • Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
  • Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
  • Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
  • Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

  • Must be a Saudi National.
  • Previous experience in a similar leadership role within the hospitality industry.
  • Experience in the pre-opening phases of a hotel is a mandatory requirement.
  • Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

  • Proficiency in Opera property management system.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities.
  • Demonstrated leadership capabilities and the ability to lead by example.
  • A deep understanding of ultra-luxury guest expectations and brand alignment.
  • Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

breifcase5-10 years

locationUmluj

7 days ago