Executive Secretary Jobs in Saudi Arabia

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

• Report to the Front Office Manager, contributing to the department's strategic direction.
• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
• Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
• Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
• Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
• Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
• Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
• Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
• Implement new procedures and policies as directed by management.
• Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
• Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
• Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

• Must be a Saudi National.
• Previous experience in a similar leadership role within the hospitality industry.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Proficiency in Opera property management system.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Demonstrated leadership capabilities and the ability to lead by example.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Four Seasons Hotels and Resorts is looking for a dynamic and experienced Rooms Manager to join the pre-opening team of the Four Seasons Resort on the Red Sea in Saudi Arabia. This is a full-time position reporting to the Hotel Manager. The Rooms Manager will be responsible for leading the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments, ensuring the highest standards of luxury and authentic service that Four Seasons is known for. This role offers an opportunity to build a long-term career with global potential within a company that prioritizes a world-class employee experience and a strong culture built on the Golden Rule.

Context of Work

The Four Seasons Resort Red Sea is a premier luxury beachfront destination located on Shura Island, part of an innovative development on the west coast of Saudi Arabia. The resort will feature approximately 149 rooms and suites with stunning views, multiple dining outlets, extensive meeting and event spaces, and a rich array of recreational facilities including a spa, swimming pools, and beaches. The development focuses on sustainable practices and minimal environmental impact, aligning with Four Seasons' commitment to delivering exceptional guest experiences while respecting the natural environment.

Key Tasks and Responsibilities

• Lead and oversee the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure adherence to Four Seasons' stringent standards through effective team leadership, training, and development.
• Respond to a wide range of guest requests, provide personalized recommendations, and ensure service excellence.
• Monitor and evaluate revenue opportunities for the hotel.
• Plan and prepare front office revenues and expenses, ensuring management's financial goals are met.
• Build, lead, train, and develop a strong and supportive team, fostering a positive and inclusive work environment.
• Create an environment where employees feel comfortable and receive the highest levels of support and care.

Qualifications and Requirements

• Minimum of 5-10 years of experience in the hospitality industry.
• Minimum of 3 years of experience in a leadership role within Front Office operations, with a strong focus on service quality.
• Experience in a variety of operational Rooms Division management positions.
• Hotel pre-opening experience is a significant advantage.
• Eligible to work in the Red Sea, Saudi Arabia.

Required Skills

• Exceptional leadership and team management capabilities.
• Proficiency in employee training and development.
• Experience in Guest Services, Concierge operations, and Housekeeping management.
• Strong revenue management skills.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
• Strong business acumen and an exceptional eye for detail.
• Proficiency in Opera, HotSOS, and Birchstreet systems.
• Passion for service and a commitment to fostering a continuous learning environment for professional development.
• Highest levels of integrity and transparency.
• Fluency in both Arabic and English is essential.

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

• Report to the Front Office Manager, contributing to the department's strategic direction.
• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
• Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
• Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
• Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
• Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
• Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
• Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
• Implement new procedures and policies as directed by management.
• Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
• Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
• Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

• Must be a Saudi National.
• Previous experience in a similar leadership role within the hospitality industry.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Proficiency in Opera property management system.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Demonstrated leadership capabilities and the ability to lead by example.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

• Effective management of documents and records.
• Organizing appointments and meetings.
• Providing administrative support to the team.

• Must be of Saudi nationality.
• Availability of appropriate qualifications and experience.

• Manage schedules, appointments, and meetings.
• Prepare and maintain correspondence, reports, and documents.
• Handle incoming calls, emails, and other communications.
• Organize and maintain physical and electronic filing systems.
• Record meeting minutes and follow up on action items.
• Coordinate with departments and external parties as needed.
• Maintain confidentiality of company information.
• Perform other administrative duties assigned by management.