Executive Secretary Jobs in Saudi Arabia

About the Role

ASMO is seeking an experienced and dedicated IT Service Desk Manager to lead its IT service desk operations. This role is responsible for ensuring end-users receive efficient and effective technical support, troubleshooting, and timely incident resolution. The IT Service Desk Manager will establish robust service desk processes and standards, and manage a team supporting technical, workplace, IT, and business solutions.

Key Responsibilities

• Oversee the comprehensive handling of all IT incidents and service requests, ensuring accurate logging, categorization, prioritization, and assignment for resolution.
• Establish and maintain key service desk metrics and performance indicators to measure operational efficiency and effectiveness.
• Analyze performance data, generate reports, and present findings to the Infrastructure & Service Operations Director to identify areas for improvement and optimize performance.
• Manage and refine incident escalation procedures to ensure complex or critical incidents are appropriately escalated.
• Evaluate, implement, and manage essential service desk tools, software, and technologies, including ticketing systems, knowledge bases, and self-service portals.
• Ensure all service desk processes are thoroughly documented, audited, and regularly improved.
• Train service desk staff on the proper utilization of implemented tools and technologies.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent field from a recognized university is mandatory.
• A Master's degree in Computer Science, Information Technology, or an equivalent field from a recognized university is preferred.
• An ITIL Foundation Certification, or any other relevant certification, is preferred.
• Proficiency in both oral and written English communication is required.
• A minimum of 9 years of experience in a similar field, with at least 3 years in a supervisory position or at a similar level.

Required Skills

• IT Operations
• IT Service Management

Work Environment and Application Details

This is a full-time position based in Saudi Arabia. The role requires a minimum of 10 years of experience in the IT field. The deadline for applications is one month from the posting date.

• Manage schedules, appointments, and meetings.
• Prepare and maintain correspondence, reports, and documents.
• Handle incoming calls, emails, and other communications.
• Organize and maintain physical and electronic filing systems.
• Record meeting minutes and follow up on action items.
• Coordinate with departments and external parties as needed.
• Maintain confidentiality of company information.
• Perform other administrative duties assigned by management.

About the Role

Adventure World Entertainment is seeking a dedicated Branch Manager to oversee operations at its Al Khobar branch in Saudi Arabia. This full-time, on-site role is essential for ensuring the smooth daily functioning of the branch, maintaining high levels of customer satisfaction, and driving performance to meet organizational objectives. The Branch Manager will be instrumental in fostering a positive guest experience and achieving business goals.

The Branch Manager will be responsible for a wide range of operational and managerial duties, including staff supervision, financial oversight, and the implementation of company policies. This position requires a proactive individual with strong leadership capabilities and a commitment to excellence in the entertainment and hospitality sector.

Key Responsibilities

• Oversee and manage all daily operations of the branch.
• Lead, supervise, and motivate team members to ensure optimal performance.
• Ensure a high level of customer satisfaction and enhance the overall guest experience.
• Manage branch budgeting and financial planning.
• Oversee inventory management processes.
• Implement and enforce company policies and procedures.
• Ensure compliance with all health and safety regulations.
• Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate effectively with other departments to achieve overarching business goals.
• Drive performance to meet and exceed organizational targets.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 to 10 years of relevant experience.
• Proven experience in the entertainment, hospitality, or retail industry is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Required Skills

• Strong leadership and team management abilities.
• Excellent decision-making capabilities.
• Exceptional customer service and conflict resolution skills.
• Proficient interpersonal skills for effective communication and relationship building.
• Solid understanding of inventory management principles.
• Proficiency in budgeting and financial management.
• Expertise in operational processes within the relevant industry.
• Effective problem-solving and multitasking abilities.
• Strong time management skills to prioritize and meet deadlines.
• Proficiency in using various management tools and software.

Work Location and Type

This is a full-time, on-site position located in Al Khobar, Eastern Province, Saudi Arabia. The role may involve serving areas including Al Jubail and Al Khobar.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Coordinating case dates and alerts for lawyers regarding upcoming sessions and deadlines.
• Handling phone calls and emails, ensuring proper triage and responses.
• Organizing and updating electronic legal files daily in the company’s system.
• Preparing meeting minutes, documenting decisions and recommendations.
• Coordinating with clients regarding their requirements and documents.
• Following up on invoices and payments in collaboration with the finance department.
• Maintaining confidentiality regarding all information and cases.
• Arranging travel and external meetings as required.
• Collaborating with the procurement department for administrative requests.
• Assisting with HR matters related to attendance, leave, and onboarding.
• Performing additional administrative tasks as required by partners or management.

• Bachelor's degree or relevant diploma (Management, Secretarial, Law, or equivalent).
• Previous experience in a law firm or legal environment is essential.
• Proficient in computer skills (Microsoft Office).
• Able to work under pressure with strong organizational skills.
• Committed to professional confidentiality and accuracy.
• Fluent in English, both spoken and written.

• Manage schedules, appointments, and meetings.
• Prepare and maintain correspondence, reports, and documents.
• Handle incoming calls, emails, and other communications.
• Organize and maintain physical and electronic filing systems.
• Record meeting minutes and follow up on action items.
• Coordinate with departments and external parties as needed.
• Maintain confidentiality of company information.
• Perform other administrative duties assigned by management.

• Manage the end-to-end billing cycle ensuring accuracy and compliance.
• Assist in the administration of employee visas, labor contracts, maintaining a master digital archive.
• Document workflows to support seamless operations during peak times.
• Identify bottlenecks and suggest improvements in team workflows.
• Manage office vendor contracts and resources.

• 4+ years of experience in an Operations or Admin role.
• Expert proficiency in MS Excel with experience in ERP or accounting.
• Fluency in English (B1 level or higher).
• A process-oriented mindset.
• Eligibility to work as a Saudi national.
• Ability to start immediately.

• Project Scope: Assist in monitoring project scope and report any deviations to the Project Manager.
• Project Timeline: Support schedule development and follow up on activity progress to ensure adherence to approved timelines.
• Project Cost: Track project expenditures and update cost records to support budget monitoring.
• Project Quality: Assist in implementing quality control activities by documenting inspections, tests, and reporting non-conformities.
• Project Human Resources: Coordinate with internal departments for resource availability, maintain attendance and manpower records, and escalate delays or performance concerns.
• Project Procurement: Follow up with suppliers for timely delivery of materials and services.
• Project Communication: Maintain stakeholder lists, prepare meeting minutes, progress reports, and organize filing systems for project documentation.
• Project Risk: Assist in tracking risks and documenting mitigation actions.
• Project Handover: Support commissioning activities and assist in preparing for project close-out.

• Government & Regulatory Compliance:
  • Manage activities on Saudi government portals (Qiwa, GOSI, Muqeem).
  • Ensure timely processing of work permits, visa renewals, and regulatory obligations.
  • Maintain accurate records for compliance audits.
• Administrative Operations:
  • Oversee office administration including facilities management and procurement.
  • Manage document control and filing of contracts and licenses.
  • Coordinate with HR for onboarding and employee transfers.
• Financial & Reporting Support:
  • Monitor administrative budgets and prepare compliance reports.
• Stakeholder Coordination:
  • Liaise with internal teams and resolve administrative issues.
  • Support management in policy implementation.

• Bachelor’s degree in Business Administration or related field.
• 5-7 years of experience in administration, preferably in shipping or logistics.
• Strong knowledge of Saudi labor laws and government processes.
• Proficiency in MS Office and ERP systems.
• Fluency in English and Arabic is required.