About the Role
********* is seeking strategic-thinking, resourceful, and highly driven Enterprise Account Managers to join our Commercial team in Riyadh, Saudi Arabia. As a key member of our high-performance culture, you will serve as the primary post-integration point of contact and business advisor for our largest merchants. You will act as a trusted advisor, guiding them through the complexities of the global payments landscape. This role requires the ability to influence C-level stakeholders, conduct deep-dive analyses of payment performance, and foster win-win partnerships through resilient and consultative engagement.
We are a global fintech company powering over 10 billion transactions daily for more than one billion global shoppers. Companies like eBay, Spotify, Klarna, Uber, and Sony rely on our technology to deliver effortless digital experiences at scale. If you are looking to make a significant impact and do career-defining work in a fast-paced, globally-minded environment, ********* is the place for you.
Key Responsibilities
- Drive Merchant ROI by crafting and executing merchant-specific development plans focused on tangible revenue generation and value-add.
- Optimize performance through deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and enhance the checkout flow.
- Identify strategic growth opportunities by proactively upselling new products and features to increase our "share of wallet" within each account.
- Ensure retention and loyalty by acting as the primary defense against churn, building high-touch, consultative relationships, and resolving complex merchant pain points.
- Engage in commercial negotiation, navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership.
- Collaborate cross-functionally with Sales, Integration, Legal, and Product teams to ensure an outstanding and seamless merchant experience.
- Act as a market advocate, representing our product and brand, and providing expertise and guidance on global payment strategies.
Qualifications and Requirements
- A minimum of 2-5 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital-first business.
- Strong knowledge of e-commerce, payment technologies, and major future trends in the financial ecosystem.
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue through upselling and cross-selling.
- Experience handling high-pressure situations and pushback from difficult or demanding enterprise stakeholders.
- A strong analytical mindset, comfortable using data to tell a story and translate complex transaction data into actionable recommendations for merchants.
- Adaptability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities without losing focus on performance.
- Exceptional English communication skills, with the ability to influence at all levels of an external organization. Arabic language skills are a plus.
- Demonstrated strategic thinking and resourcefulness.
Required Skills
- Enterprise Account Management
- Relationship Management
- Payments Industry Knowledge
- E-commerce Expertise
- Payment Technologies
- Financial Ecosystem Trends
- Commercial Acumen
- Financial Target Achievement
- Churn Reduction
- Expansion Revenue Generation (Upselling & Cross-selling)
- Handling High-Pressure Situations
- Stakeholder Management & Negotiation
- Data Analysis & Interpretation
- Developing Actionable Recommendations
- Adaptability in Fast-Paced Environments
- Prioritization & Time Management
- Influencing & Communication
- Strategic Planning
- Problem-Solving & Resourcefulness
- Driving Merchant ROI
- Performance Optimization
- Strategic Growth Initiatives
- Customer Retention & Loyalty Building
- Commercial Negotiation
- Cross-Functional Collaboration
- Market Advocacy
Work Environment and Location
This is a full-time position located in Riyadh, Saudi Arabia. ********* fosters a culture where high performers can thrive through real ownership, fewer blockers, and impactful work from day one. We offer a fast-paced environment with meaningful challenges and recognition for delivered impact. Ambition is met with opportunity, and growth is self-directed. We work as one team, supporting each other's success. Our hybrid working model provides flexibility, with three days per week in the office to foster collaboration and connection.