It Support Technician Jobs in Saudi Arabia

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.

About the Support Engineer Role

eSense is seeking a dedicated Support Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for providing first-level client support, addressing inquiries related to the company's projects and products. The Support Engineer will be responsible for advanced troubleshooting, ensuring the smooth operation of projects and products, and maintaining high levels of client satisfaction.

This position requires a solid understanding of eSense's offerings, strong technical acumen, and the ability to manage complex support cases. The role also involves guiding junior team members and collaborating with senior support levels and specialized teams to ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Handle support requests from clients that require intermediate knowledge related to projects and products.
• Provide detailed business and technical guidance and solutions to clients and end-users.
• Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.
• Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.
• Assist in the creation and updating of support documentation and knowledge base articles.
• Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.
• Contribute to ongoing process improvements for support services and client experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in technical support, system administration, or related roles.
• Strong analytical and problem-solving skills for complex troubleshooting.
• Excellent communication skills to interact effectively with clients and technical teams.
• Demonstrated ability to handle multiple support cases and prioritize effectively.
• Capability to understand advanced product features and client-specific requirements swiftly.
• Experience with supporting enterprise-level applications or systems is a plus.

Required Skills

• Technical Support
• System Administration
• Hardware and Software Support
• Network Fundamentals
• Enterprise Support Tools
• Analytical and Problem-Solving Skills
• Client Interaction and Communication
• Technical Team Collaboration
• Case Management and Prioritization
• Understanding of Product Features and Client-Specific Requirements
• Experience supporting Enterprise-Level Applications and Systems

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Provide comprehensive on-site and desk-side support services to end users.
• Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
• Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
• Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
• Maintain daily updates for all assigned tickets.
• Support meeting room environments and video conferencing systems.
• Provide support for printers, scanners, and other peripheral devices.
• Offer support for mobile devices, including iPads, iPhones, and Android devices.
• Perform end-user data backup and restoration as required during service incidents.
• Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
• Assist in troubleshooting data center devices as directed by technical support.
• Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
• Perform daily tape changes to support local backup routines at required sites.
• Import and export tapes to tape libraries as advised by technical support.

Qualifications and Requirements

• Must possess good customer-facing skills and maintain a professional presentation.
• Demonstrate independent and proactive thinking.
• Ability to build effective relationships within the team, across the business, and with Professional Services.
• Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
• Capability to work independently and unsupervised, taking initiative when necessary.
• Must be organized and able to prioritize work effectively.
• Candidates must be fully vaccinated.

Required Skills

• Experience using a call logging system.
• Proficient working knowledge of Windows 7 and Windows 10 operating systems.
• Solid understanding of Office applications.
• Experience supporting MACs is beneficial.
• Knowledge of mobile devices, specifically Androids and iPhones.
• Working knowledge of current and legacy hardware platforms.
• Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by the client.
• Excellent hands-on experience in the installation and troubleshooting of data center equipment.
• Proficiency in rack and stack of data center equipment and cabling.
• Excellent communication skills are mandatory in both English and the local language.

Additional Information

Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).

About the Onsite Support Role

Seclore is seeking a motivated Onsite Support professional to join our team in Riyadh, Saudi Arabia. This role is integral to our mission of safeguarding data for leading enterprises. If you are a problem solver with a passion for data security and thrive in dynamic environments, this opportunity offers significant career development.

Role Overview and Responsibilities

As a key member of our agile team, you will serve as the primary point of contact for enterprise customers, providing direct on-site technical support. Your responsibilities will include addressing customer concerns effectively, developing deep product knowledge, and applying analytical skills to resolve complex issues within customer environments. You will aim for first-contact resolutions and manage multiple cases simultaneously, ensuring timely and accurate support.

• Provide technical support to enterprise customers directly at their locations.
• Respond promptly to real-time email and voice call inquiries.
• Advocate for customers by ensuring their issues are effectively addressed.
• Gain comprehensive understanding and expertise in Seclore products.
• Diagnose and resolve issues in complex customer environments using knowledge and analytical skills.
• Manage multiple cases of varying severity concurrently.
• Communicate technical and procedural information to internal teams, customers, and stakeholders.
• Prioritize and schedule cases, setting clear expectations with customers.
• Assess and escalate complex issues to appropriate resources.
• Collaborate with internal teams to prioritize and address customer requests.
• Conduct research on operating systems, infrastructure, and Seclore products.
• Participate in new product releases, ensuring readiness to support.
• Engage in continuous training and self-development.
• Create and update documentation and knowledge bases for faster resolutions.
• Collaborate with diverse internal and customer teams to enhance support experience.

Qualifications and Experience

Candidates should possess a strong educational background and relevant experience in technical support and system design. An attitude of perseverance, innovation, and curiosity is essential for overcoming challenges.

• BE / *** / MCA / PGDST qualification from a recognized institute.
• Experience and skills in requirement analysis and impact assessment.
• Experience and skills in designing systems, components, and modules.
• Experience and skills in technology evaluation and decision-making.
• Experience in mentoring team members on technical skills.
• Experience in guiding teams on technical needs.
• Demonstrated perseverance, innovation, and curiosity.
• Working proficiency and strong communication skills in verbal and written English.

Key Skills for Success

• Technical Support
• Problem Solving
• Decision Making
• Agile Environment Adaptability
• Customer Support Excellence
• Product Knowledge Acquisition
• Analytical Skills
• Communication (Verbal and Written English)
• Case Management
• Escalation Management
• Research Capabilities
• Documentation Skills
• Knowledge Base Management
• Requirement Analysis
• Impact Assessment
• System Design Principles
• Technology Evaluation
• Mentoring Abilities

Work Location and Type

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Qualcomm Middle East Information Technology Company LLC is seeking an experienced ML Operations & Customer Support Engineer to join their Customer Engineering team in Riyadh, KSA. This customer-facing role focuses on supporting strategic customers in deploying AI inference workloads on advanced Qualcomm AI inference accelerators. These accelerators utilize Qualcomm's expertise in hardware-accelerated AI to provide high-performance, energy-efficient generative AI and computer vision inference solutions for modern data centers. The position requires a strong background in ML model deployment, systems engineering, rack-scale management software, DevOps/MLOps automation, and cross-functional collaboration to ensure system uptime, reliability, and performance, while resolving customer support cases within defined SLAs/KPIs. This role is essential for ensuring customer success with Qualcomm's AI technology, involving deep dives into ML inference pipelines, systems troubleshooting, and data center operations, in collaboration with customers and internal teams.

Key Responsibilities

• Serve as the primary technical escalation point for customer issues related to AI inference workloads.
• Manage end-to-end case resolution, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Lead incident response, triage, and root cause analysis (RCA) for critical issues.
• Provide timely and transparent communication to customers regarding issue status and resolution progress.
• Maintain high levels of customer satisfaction and service reliability.
• Ensure high availability and uptime of customer AI deployments, particularly rack-scale systems.
• Monitor system health, performance metrics, and workload behavior to proactively identify potential issues.
• Implement and manage failover, redundancy, and resiliency mechanisms for continuous operation.
• Proactively identify operational risks and implement preventative actions.
• Support the deployment, optimization, and troubleshooting of ML inference pipelines.
• Debug issues across model, runtime, system, and hardware layers.
• Analyze model performance, including latency, throughput, and accuracy tradeoffs, in production environments.
• Support various ML frameworks such as PyTorch, TensorFlow, and ONNX, and model conversion flows.
• Assist in applying model optimization techniques including quantization, batching, compilation, and runtime tuning.
• Support AI workloads in bare-metal and virtualized environments.
• Troubleshoot issues across Linux operating systems, drivers, firmware, and the networking stack.
• Support deployment and maintenance using Infrastructure as Code (IaC) and automation tools.
• Work with Data Center Infrastructure Management (DCIM) tools and monitoring systems.
• Coordinate with hardware vendors for accelerator, server, and networking-related issues.
• Implement and manage monitoring systems, including logs, metrics, and traces.
• Build dashboards to track uptime, SLA adherence, performance, and utilization metrics.
• Automate repetitive operational tasks using scripts and workflows.
• Establish and enforce runbooks and standard operating procedures (SOPs).
• Collaborate closely with Customer Engineering, Product, Engineering, and Support teams.
• Provide structured feedback to engineering teams for product improvements and defect resolution.
• Support customer onboarding, deployment readiness, and operational handover processes.
• Participate in customer reviews, escalations, and technical deep dives.

Qualifications and Experience

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• 10-15+ years of experience in ML operations, systems engineering, or customer support engineering.
• Proven experience in customer-facing technical roles with SLA-driven support models.
• Strong experience with AI/ML inference workloads in production environments.
• Deep understanding of end-to-end ML inference pipelines.
• Hands-on experience with Linux systems, system bring-up, drivers, and debugging tools.
• Strong understanding of AI accelerator architecture and system bottlenecks.
• Experience with model deployment, optimization, and performance tuning.
• Experience with data center operations and rack-scale deployments.
• Familiarity with bare-metal, virtualization, and containerization technologies such as Docker and Kubernetes.
• Knowledge of networking concepts including TCP/IP, RDMA, and storage systems.
• Experience with cloud and hybrid environments.
• Experience with monitoring and observability tools like Prometheus, Grafana, and ELK stack.
• Strong skills in incident management, RCA, and production operations.
• Experience defining and tracking SLAs, KPIs, and operational metrics.
• Proficiency in Python, Bash, or similar scripting languages.
• Experience in automation, DevOps, and MLOps tooling.
• Strong problem-solving and diagnostic skills.
• Excellent communication and customer engagement skills.
• Ability to operate effectively in high-pressure, mission-critical environments.
• High attention to detail with a focus on quality, reliability, and accountability.
• Experience with Qualcomm Cloud AI or similar AI accelerator platforms.
• Experience supporting large-scale AI deployments (LLMs, CV pipelines, generative AI).
• Familiarity with inference runtimes (TensorRT, ONNX Runtime, custom runtimes).
• Experience with CI/CD pipelines for ML deployment.

Required Skills and Competencies

• ML inference pipelines
• Systems troubleshooting
• Data center operations
• ML model deployment
• Systems engineering
• Rack-scale management software
• DevOps/MLOps automation
• Cross-functional collaboration
• Customer Support
• SLA Ownership
• Incident response
• Triage
• Root cause analysis (RCA)
• Customer satisfaction
• Service reliability
• High availability
• System health monitoring
• Performance metrics
• Failover, redundancy, and resiliency mechanisms
• Risk identification and preventative actions
• AI inference workload support
• ML inference pipeline optimization
• Model performance analysis
• PyTorch, TensorFlow, ONNX
• Model conversion flows
• Model optimization techniques (quantization, batching, compilation, runtime tuning)
• Bare-metal and virtualized environments
• Linux OS, drivers, firmware, and networking stack
• Infrastructure as Code (IaC) and automation tools
• DCIM tools and monitoring systems
• Logs, metrics, and traces
• Dashboards for uptime, SLA adherence, performance, and utilization
• Automating repetitive operational tasks
• Scripts and workflows
• Runbooks and Standard Operating Procedures (SOPs)
• Customer Engineering, Product, and Support teams collaboration
• Customer onboarding, deployment readiness, and operational handover
• Customer reviews and technical deep dives
• AI/ML inference workloads
• Linux systems, system bring-up, and debugging tools
• AI accelerator architecture and system bottlenecks
• Model performance tuning
• Rack-scale deployments
• Virtualization and containerization technologies (Docker, Kubernetes)
• Networking concepts (TCP/IP, RDMA, storage systems)
• Cloud and hybrid environments
• Monitoring/observability tools (Prometheus, Grafana, ELK)
• Incident management and production operations
• Operational metrics definition and tracking
• Python, Bash, and scripting languages
• DevOps and MLOps tooling
• Problem-solving and diagnostic skills
• Communication and customer engagement
• High-pressure and mission-critical environments
• Attention to detail, quality, reliability, and accountability

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

CareerFirst is seeking an E-Learning Platforms Operations and Technical Support Specialist to join their team in Riyadh, Saudi Arabia. This opportunity is part of the Tamheer program, offering a career path for individuals with 0-1 years of experience in the e-learning sector. The successful candidate will play a crucial role in managing, maintaining, and supporting the Learning Management System (LMS) to ensure an effective and seamless e-learning experience for all users.

Key Tasks and Responsibilities

• Assist in the overall administration, configuration, and ongoing maintenance of the Learning Management System (LMS).
• Create, update, and manage user accounts, ensuring appropriate access permissions are assigned to learners, instructors, and administrators.
• Accurately upload, organize, and test digital learning materials, courses, quizzes, and multimedia content to ensure a smooth user experience.
• Serve as the primary point of contact for users experiencing technical issues, providing prompt support to resolve login problems, navigation errors, or system malfunctions.
• Generate periodic reports detailing learner progress, course completion rates, attendance records, and overall platform engagement metrics.
• Conduct quality assurance checks to ensure all published content adheres to platform standards and functions correctly across a variety of devices and web browsers.

Qualifications and Requirements

• The applicant must be fully eligible to register and participate in the Tamheer program of the Technical and Vocational Training Corporation (HRDF).
• Hold a Bachelor's degree in Computer Science, Information Technology, Educational Technology, or a closely related field.

Required Skills

• Basic familiarity with Learning Management System (LMS) platforms such as Moodle or Blackboard, or a strong, demonstrable willingness to learn.
• Excellent communication skills in both Arabic and English, enabling effective interaction with diverse user groups.

Additional Details

Company: CareerFirst Company

Location: Riyadh, Saudi Arabia

Required Experience: 0-1 years

Job Type: Full-time

About the Role

DXC Technology is seeking an L2 Application Support Engineer with specialization in Mobile & Web applications to join our team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing the daily operations of the technical support team, focusing on the investigation and resolution of complex issues across web and mobile platforms. As the technical authority for the L2 tier, this role serves as a key interface between L1 Support and L3 Engineering teams, ensuring high availability and optimal performance of applications.

The engineer will be instrumental in maintaining the integrity and functionality of the technology stack, which includes ReactJS, React Native, Flutter, and Spring Boot. This position requires a proactive approach to problem-solving and a deep understanding of application support principles within a dynamic IT environment.

Key Responsibilities

• Perform advanced, deep-dive analysis into application failures across web platforms, including ReactJS state management, browser compatibility issues, and UI bugs.
• Conduct detailed debugging of mobile application crashes and platform-specific issues (iOS/Android) for React Native and Flutter applications, including version mismatches.
• Investigate backend issues related to Spring Boot, including analyzing logs, identifying API failures, and diagnosing database performance bottlenecks.
• Lead and coordinate "War Room" sessions for critical P1/P2 incidents, ensuring timely and effective resolution.
• Communicate clear and concise technical status updates to various stakeholders and business owners during incident management.
• Conduct thorough Root Cause Analysis (RCA) for recurring issues and collaborate with L3/DevOps teams to implement permanent solutions.
• Monitor system health and performance using tools such as ELK Stack, Splunk, Datadog, or New Relic, and configure alerts for API latency and mobile app crash rates.
• Maintain and update the technical knowledge base, ensuring support documentation for React, Flutter, and Spring Boot components remains accurate and accessible.
• Assist in the deployment of hotfixes and new releases, performing post-release sanity checks across all supported platforms to ensure successful integration.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• 5-8 years of experience in technical support roles.
• Hands-on experience debugging ReactJS applications, including proficiency with Redux or Context API.
• Strong knowledge of mobile development frameworks such as React Native and Flutter, with experience handling APK/IPA issues and Firebase Crashlytics.
• Solid understanding of Spring Boot architecture, including Microservices and REST APIs.
• Proficiency in Java and JVM monitoring.
• Strong SQL skills for data verification and reporting purposes.
• Experience with API testing tools like Postman and familiarity with Log Aggregation tools.
• Understanding of CI/CD pipelines (*, Jenkins, GitLab) and cloud environments (*, AWS, Azure).

Required Skills and Competencies

• Frontend & Mobile Technologies: ReactJS, React Native, Flutter, Redux, Context API, Firebase Crashlytics
• Backend Technologies: Spring Boot, Microservices, REST APIs, Java, JVM monitoring
• Databases & Tools: SQL, Postman, Log Aggregation tools
• Infrastructure & DevOps: CI/CD pipelines, Jenkins, GitLab, Cloud environments (AWS, Azure)
• Exceptional problem-solving skills and the ability to perform effectively under pressure.
• Clear and effective communication skills in English.

Additional Information

ITIL Foundation certification, AWS/Azure certifications, or Java/React certifications are considered a plus. Performance metrics for this role include Mean Time to Resolve (MTTR), Percentage of First-Time Fixes, Application Uptime and Crash-free session percentage, and SLA Compliance Rate.

About the Application Support Engineer Role

Seclore is seeking an Application Support Engineer to join its team in Riyadh, Saudi Arabia. This role is designed for individuals who are proactive problem-solvers with an interest in data security and customer relations. The position is within a company focused on data-centric cybersecurity solutions for enterprises. The role offers an opportunity to contribute to the field of data security in a fast-paced environment.

Role Overview

As an Application Support Engineer, you will be responsible for understanding complex client environments and developing solutions for the implementation of Seclore products. Your technical expertise and customer service skills will be essential in ensuring seamless integration and optimal performance of these solutions, thereby safeguarding digital assets and maintaining compliance while supporting collaboration and productivity.

Key Responsibilities

• Understand and interpret the complex architecture of client environments to design and document the implementation of Seclore products.

Qualifications and Experience

• Experience in Application Support.
• Experience working in a super-agile environment.
• Ability to understand and interpret complex client architectures.
• 2-5 years of experience required.
• Preferred industry certifications include MCSE, MCP, and RHEL Certifications.

Required Skills and Attributes

• Strong customer relationship skills.
• Proactive thinking with a "can do" attitude.
• Analytical mind with problem-solving abilities.
• Customer service orientation.
• Arabic Speaker.
• Application Support expertise.
• Customer Relationship Management skills.
• Knowledge of Web Server and Application Server technologies (Apache, Tomcat, IIS).
• Detailed knowledge of configuration parameters.
• Understanding of SSL, Exchange, and DNS.
• Basic understanding of firewall concepts, DMZ, proxy, and reverse proxy.
• Excellent communication skills, both verbal and written.
• Team player mentality.
• Operating System knowledge (Server OS, Windows 10, Linux).
• Knowledge of computer security procedures and protocols.
• Database knowledge (Oracle, MSSQL, LDAP).

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic and agile work environment.

About the Role

Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.

The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.

Key Responsibilities

• Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
• Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
• Ensure successful integration between healthcare applications and hospital systems.
• Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
• Act as the primary technical point of contact for customer incidents, service requests, and escalations.
• Troubleshoot complex technical issues and perform root cause analysis.
• Coordinate with regional and global support teams to resolve critical incidents.
• Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
• Serve as a Resident Engineer at customer sites when required by contractual agreements.
• Work closely with customer teams and align support activities with their operational schedules.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Conduct regular system health checks and proactive maintenance activities.
• Monitor system performance and identify potential risks before they impact operations.
• Recommend and implement technical improvements to enhance system reliability and efficiency.
• Lead customer communications during critical incidents and service-impacting events.
• Facilitate post-incident reviews and retrospective meetings.
• Analyze customer feedback and support data to identify improvement opportunities.
• Drive initiatives that enhance support processes and customer experience.
• Maintain accurate technical documentation, reports, and service records.
• Ensure compliance with company standards and best practices.
• Contribute to knowledge sharing and continuous learning initiatives.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
• 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
• Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
• Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.

Required Skills

• Enterprise Imaging Solutions
• RIS (Radiology Information Systems)
• PACS (Picture Archiving and Communication Systems)
• VNA (Vendor Neutral Archive)
• Cardiology Imaging Systems
• Healthcare IT
• Medical Imaging
• Healthcare Technology
• Customer-facing skills
• Technical support
• Troubleshooting
• Root cause analysis
• System monitoring
• System optimization
• Customer engagement
• Documentation
• Knowledge management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.

We are looking for an outstanding customer service representative to work with us in a dynamic environment. Responsibilities include:
• Receiving customer inquiries and responding to them professionally and expertly
• Solving customer issues and providing them with the appropriate support
• Following up on customer requests and ensuring they are met with the highest quality standards
• Contributing to improving the customer experience and increasing their satisfaction

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dedicated Renovation Field Support Engineer to join our team. This full-time position is based in the Riyadh Region, serving both Riyadh and Al Khobar. The role is critical for ensuring the safe, efficient, and high-quality execution of renovation projects for existing equipment, systems, and facilities. The Renovation Field Support Engineer will provide essential technical and project support, ensuring all work adheres to Otis's engineering standards and regulatory requirements.

As a global leader in elevator and escalator services, Otis moves billion people daily. We are committed to fostering an innovative, diverse, and supportive community. We invest in employee development through opportunities, training, and resources, including our Employee Scholar Program.

Key Responsibilities

• Conduct site assessments to evaluate the condition of existing systems before renovation.
• Provide expert troubleshooting support to field teams and contractors during the renovation process.
• Recommend engineering solutions and upgrades based on site findings.
• Enforce safety standards on-site and ensure compliance with regulations and company policies.
• Perform quality inspections to ensure renovation activities meet high standards.
• Maintain proper documentation for all renovation efforts.
• Identify potential project risks and propose corrective actions.
• Prepare technical reports, site visit summaries, and progress updates for stakeholders.
• Communicate project challenges, proposed solutions, and timeline adjustments to relevant parties.

Qualifications and Requirements

• A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
• Strong diagnostic and problem-solving skills for complex technical issues.
• Proven ability to accurately interpret engineering drawings and schematics.
• Excellent communication and coordination abilities with a customer-focused mindset.
• Capacity to work effectively under pressure in demanding field environments.
• Strong organizational and reporting skills for project documentation and communication.
• Experience utilizing field service management systems.
• Proficiency with project management tools, including MS Project and Excel.

Required Skills

• Technical Support
• Troubleshooting
• Engineering Solutions
• Safety Standards Enforcement
• Quality Inspections
• Documentation Management
• Risk Identification and Mitigation
• Corrective Actions Planning
• Technical Report Writing
• Site Visit Summaries
• Progress Updates Reporting
• Effective Communication
• Coordination
• Customer-Focused Mindset
• Organizational Skills
• Reporting Skills
• Field Service Management Systems Proficiency
• MS Project Proficiency
• Excel Proficiency
• Diagnostic Skills
• Problem-Solving Skills
• Engineering Drawings Interpretation
• Schematics Interpretation

Work Location and Type

This is a full-time position located in the Riyadh Region, Saudi Arabia, with responsibilities covering both Riyadh and Al Khobar.

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Role

Delta Lighting, a company with over 30 years of experience in innovative lighting solutions in the Egyptian market and a notable presence in KSA, is seeking a Sales Assistant Engineer for its Riyadh office. The company is recognized for its technical expertise and service quality, collaborating with architects, designers, and engineers to provide customized lighting solutions. This position is suitable for an ambitious individual with a technical background and an interest in the lighting industry, aiming to begin a career in sales and technical support.

The Sales Assistant Engineer will support the sales team by providing technical information, preparing client documentation, and contributing to customer satisfaction. This role offers practical experience in a dynamic setting, supporting the company's growth and its commitment to delivering advanced indoor and outdoor lighting fixtures, emergency lighting, and smart control technologies.

Key Responsibilities

• Assist the sales team in preparing proposals, presentations, and technical documents.
• Provide accurate technical information and conduct product demonstrations for clients.
• Conduct market research to identify industry trends and business opportunities.
• Visit project sites to ensure alignment with project progress and client needs.
• Offer technical assistance to customers during pre-sale, sale, and post-sale phases.
• Troubleshoot technical issues for clients under the guidance of the sales account manager.
• Maintain up-to-date knowledge of lighting products, technologies, and industry trends.
• Provide technical support to customers and present product samples, creating mock-ups as needed.
• Cultivate and maintain strong customer relationships to ensure satisfaction.
• Resolve customer complaints and issues effectively.
• Prepare and maintain sales records, generate reports, and manage documentation.
• Assist with order processing and support inventory management.

Qualifications and Requirements

• Bachelor's degree in Electrical Engineering or a related technical field.
• Strong knowledge of electrical products, power systems, and control systems relevant to the lighting industry.
• Must be currently based in Saudi Arabia.

Required Skills

• Proficiency in preparing sales proposals, presentations, and technical documents.
• Ability to conduct product demonstrations and provide technical assistance.
• Experience in market research and identifying new business opportunities.
• Skills in troubleshooting technical issues and providing solutions.
• Knowledge of lighting products and technologies.
• Adept at building customer relationships and ensuring customer satisfaction.
• Competence in preparing sales records and reports.
• Experience with order processing and inventory management.
• Strong understanding of electrical engineering principles, electrical products, power systems, and control systems.
• Excellent teamwork and collaboration capabilities.
• Strong communication and interpersonal skills.
• Demonstrated initiative and ability to handle increasing responsibility.
• Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
• Strong attention to detail.
• Proficiency in MS Office suite.
• Ability to work effectively with an ERP system, adhering to company procedures.

Work Environment and Details

This is a full-time position for a Sales Assistant Engineer at Delta Lighting, located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a Renovation Field Support Engineer to join its team in Riyadh. This full-time position is integral to providing technical and project support for the renovation of existing equipment, systems, and facilities. The role ensures that all corrective and renovation work is performed safely, efficiently, and in accordance with engineering standards, supporting Otis's global mission.

As a leader in elevator and escalator services, Otis is committed to innovation. This role offers opportunities for professional development within a company with a strong legacy and a resilient business model. You will be part of a diverse and collaborative community, working with industry professionals.

Key Responsibilities

• Conduct site assessments to evaluate the condition of existing systems before renovation projects.
• Provide technical troubleshooting support to field teams and contractors during renovations.
• Recommend engineering solutions and upgrades based on site findings.
• Enforce safety standards on-site and ensure compliance with applicable regulations.
• Perform quality inspections to ensure renovation activities meet company standards.
• Maintain proper documentation for all renovation activities.
• Identify potential project risks and propose corrective actions.
• Prepare technical reports, including site visit summaries and progress updates.
• Communicate effectively with stakeholders regarding challenges, solutions, and timeline adjustments.

Qualifications and Experience

• A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
• Demonstrated strong diagnostic and problem-solving skills.
• Proven ability to interpret engineering drawings and schematics accurately.
• Excellent communication and coordination abilities.
• Capacity to work effectively under pressure in demanding field environments.
• Robust organizational and reporting skills.
• Experience utilizing field service management systems.
• Proficiency with project management tools such as MS Project and Excel.

Required Skills

• Technical Support
• Troubleshooting
• Engineering Solutions
• Safety Standards Enforcement
• Quality Inspections
• Risk Identification and Mitigation
• Corrective Actions Planning
• Technical Report Writing
• Site Visit Summaries
• Progress Updates Reporting
• Effective Communication
• Coordination
• Customer-Focused Mindset
• Ability to Work Under Pressure
• Organizational Skills
• Reporting Skills
• Field Service Management Systems Proficiency
• MS Project
• Excel
• Diagnostic Skills
• Problem-Solving Skills
• Interpretation of Engineering Drawings
• Interpretation of Schematics

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires direct engagement with field operations and project sites.

About the Role

Abbott is seeking a Technology Specialist to join its Cardiac Rhythm Management (CRM) division in Riyadh, Saudi Arabia. This is a full-time, field-based position focused on supporting innovative technologies aimed at improving the lives of patients with heart arrhythmias. As part of a global leader in cardiac rhythm technologies, this role offers the opportunity to contribute to advancements within an international company.

Role Context and Responsibilities

The Technology Specialist will provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting procedures. This role is integral to the launch, pilot programs, and early adoption of new technologies within the CRM portfolio, supporting their lifecycle management from pre-launch through post-market phases. You will assist healthcare professionals (HCPs) with device programming, diagnostics, and optimization, and deliver high-level demonstrations of new technologies in Cath and EP labs.

• Provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting.
• Support the launch, pilot programs, and early adoption of new CRM technologies.
• Assist in the lifecycle management of new technologies.
• Support healthcare professionals with device programming, diagnostics, and optimization.
• Deliver demonstrations of new technologies in Cath and EP labs.
• Develop and deliver training programs for internal teams and healthcare professionals.
• Educate Sales teams and distributors on new technology features.
• Provide support for scientific sessions, workshops, and congress activities.

Qualifications and Requirements

Candidates for this role should possess a Bachelor's degree in Biomedical Engineering and hold a Saudi Council of Engineers (SCE) license. A minimum of 2 years of experience in the medical field is required. Proficiency in both English and Arabic is also necessary for this position.

• Bachelor's degree in Biomedical Engineering.
• Saudi Council of Engineers (SCE) license.
• Minimum of 2 years of experience in the medical field.
• English and Arabic language proficiency.

Essential Skills

Success in this role requires a blend of technical, clinical, and interpersonal skills. The ability to provide effective technical and clinical support, troubleshoot issues, and manage the lifecycle of new technologies is crucial. Strong communication and presentation abilities are essential for training and demonstrations, alongside excellent interpersonal skills for effective collaboration.

• Technical Support
• Clinical Support
• Troubleshooting
• New Technology Introduction and Lifecycle Management
• Device Programming, Diagnostics, and Optimization
• Product Demonstrations
• Training Program Development
• Sales Education and Scientific Session Support
• Excellent Communication and Presentation Skills
• Strong Interpersonal Skills
• Discipline and Flexibility
• Teamwork

Work Environment and Location

This is a full-time, field-based position located in Riyadh, Saudi Arabia. The role involves working within a dynamic environment supporting advanced cardiac rhythm management technologies.

Company Overview

Abbott is a global leader in healthcare, committed to helping people live fuller lives through better health. The company fosters an environment where employees can do meaningful work, develop professionally, and be themselves. Abbott is recognized for its commitment to diversity and inclusion and is acknowledged as a great place to work worldwide.