Secretary Jobs for High School Graduates for Fresh Graduates in Saudi Arabia

About the Role

Shine - Event Staffing is seeking an F&B Coordinator to join its team in Riyadh, Saudi Arabia. This position is integral to supporting the recruitment of event staff and ensuring the smooth execution of daily operations. The F&B Coordinator will serve as a key liaison between staff, clients, and internal teams, facilitating seamless staffing placements and successful event delivery.

This full-time role offers an opportunity for individuals with 0-1 years of experience to develop their skills in a dynamic operational environment. The successful candidate will contribute to maintaining operational efficiency and upholding high service standards for clients.

Key Responsibilities

• Support the sourcing, screening coordination, and development of the talent pool.
• Assist with the onboarding process for new talent, including document verification and profile maintenance.
• Provide support for on-ground operations and staff deployment for events and projects.
• Manage staff accreditation, uniform distribution, and event readiness requirements for deployed personnel.
• Monitor on-site service quality and ensure consistent staff attendance and presentation standards.
• Coordinate staff scheduling, manage availability, and ensure efficient deployment across multiple assignments.
• Brief staff members before assignments and act as a primary point of contact during events.
• Liaise with clients to understand requirements, discuss timelines, and provide operational updates.
• Maintain accurate records of placements, staff profiles, and relevant documentation.
• Gather and document post-event feedback from staff and clients to support continuous improvement.

Required Qualifications

• Strong coordination and organizational skills are essential for managing diverse operational needs.
• The ability to manage multiple tasks and competing priorities simultaneously is required.
• Comfort working effectively within a fast-paced operational environment is necessary.
• Excellent communication and stakeholder management skills are vital for interacting with various parties.
• The capacity to work collaboratively and closely with staff, clients, and internal teams is a key requirement.
• Fluency in both Arabic and English is mandatory for this role.

Skills Profile

• Coordination
• Organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Communication
• Stakeholder management

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires individuals to be comfortable working within a fast-paced operational environment and to collaborate closely with staff, clients, and internal teams.

• Commitment to wearing the restaurant uniform
• Politeness and good customer service
• Adherence to working hours

• One day off per week
• Accommodation available
• Transportation available

About the Role

NOYA Clinics is seeking a Recruitment Coordinator to join its Human Resources team in Riyadh, Saudi Arabia. This entry-level position is designed for individuals with 0-1 years of experience to gain exposure to the recruitment process within the healthcare sector. The Recruitment Coordinator will support the hiring process, aiming for efficiency and a positive candidate experience.

Key Responsibilities

• Schedule and coordinate interviews between candidates and hiring managers, ensuring clear communication and timely arrangements.
• Communicate with candidates regarding interview details, application status updates, and required documentation.
• Maintain and update candidate records within the Applicant Tracking System (ATS), ensuring data accuracy.
• Post job openings on various job boards and the company's career pages.
• Assist in the initial screening of applications and organize candidate pipelines.
• Prepare offer letters for successful candidates and support onboarding activities.
• Coordinate pre-employment requirements, including background checks and document collection.
• Generate recruitment reports and track key hiring metrics.
• Ensure a positive candidate experience throughout the hiring process.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• 0-2 years of experience in Human Resources, recruitment, or administrative support roles.
• Strong organizational and time-management skills, with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel and Microsoft Outlook.
• Ability to handle confidential information with professionalism and discretion.
• Familiarity with Applicant Tracking System (ATS) software is considered an advantage.

Required Skills

• Attention to detail to ensure accuracy in recruitment processes.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer service and interpersonal skills to provide a positive candidate experience.
• Problem-solving abilities to address recruitment challenges.
• Collaborative spirit and teamwork skills.

Work Environment and Details

This is a full-time, entry-level position based in Riyadh, Saudi Arabia. The role offers an opportunity to work within the dynamic healthcare environment of NOYA Clinics.

About the Project Coordinator Role

Resilience is seeking a motivated and organized Project Coordinator to join its Project Management Department. This full-time position is based in Riyadh, Saudi Arabia, and is suitable for recent graduates or individuals with up to one year of relevant experience. The Project Coordinator will provide essential support to Project Managers, assisting in the planning, coordination, and tracking of project activities to ensure effective progress towards project timelines and objectives.

Key Responsibilities

• Support Project Managers in the comprehensive planning and coordination of all project activities.
• Proactively follow up on project tasks, key milestones, and critical deliverables to ensure timely progress.
• Prepare essential project documentation, including meeting agendas, minutes of meetings (MoM), and action trackers.
• Coordinate effectively with internal teams and stakeholders to facilitate the timely completion of assigned tasks.
• Maintain accurate and organized project documentation and records for easy access and reference.
• Assist in the preparation of clear and concise project status reports and presentations for stakeholders.
• Monitor project schedules diligently and escalate any potential delays or issues to the Project Manager promptly.
• Provide administrative and operational support for various activities related to project execution.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Project Management, Information Systems, Engineering, or a closely related field.
• Fresh graduate or possess up to one year of relevant professional experience.
• Demonstrate strong organizational abilities and excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, with a particular emphasis on Excel and PowerPoint.
• Ability to effectively manage multiple tasks simultaneously and thrive in a fast-paced work environment.
• A basic understanding of project management concepts is preferred.
• Possession of a CAPM certification or completion of project management training is considered a significant advantage.
• Must be of Saudi Nationality.

Required Skills

• Project Coordination
• Communication Skills
• Stakeholder Management
• Documentation Management
• Reporting and Presentation Skills

Work Environment and Details

This is a full-time role based in Riyadh, Saudi Arabia. The position offers an opportunity to develop foundational project management skills within a dynamic environment.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to maintain a clean and organized environment.
• Prepare and maintain documents and internal correspondence.
• Coordinate with other departments for smooth workflow.
• Support inventory checks and stock updates.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and support complaint resolution.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

Hilton is looking for a spa receptionist in the resort to join its team in the Kingdom of Saudi Arabia. This is a full-time job opportunity aimed at contributing to the smooth operation of the spa resort and providing distinctive experiences for guests. As a spa receptionist, you will be the first point of contact for guests, embodying the warm hospitality spirit that Hilton is known for.

Spa Receptionist Responsibilities

• Welcome guests and assist them upon entering the spa resort or salon, and manage check-in procedures.
• Answer phone calls and emails efficiently to manage guest inquiries and reservations.
• Handle guest inquiries and communicate necessary information to relevant team members to ensure seamless service delivery.
• Perform various office tasks including data entry, file management, and mail processing.
• Take notes and write correspondence as needed.
• Assist spa managers in general administrative tasks to support spa operations.

Core Qualifications

• Passion for spreading the spirit of warm hospitality.
• Integrity and always doing what is right.
• Inspiring others through leadership.
• Belief that teamwork achieves the best results.
• Demonstrating a sense of responsibility and accountability.
• Focus on the present, bringing discipline and seriousness to every moment.

Required Skills

• Excellent customer service and communication skills.
• Proficiency in data entry and general administrative tasks.
• Experience in file management and mail processing.
• Strong writing and correspondence preparation skills.
• Mastery of guest check-in procedures.
• Skill in managing reservations.
• Ability to handle guest inquiries effectively.

Additional Information About the Opportunity

Hilton is an award-winning workplace, recognized as one of the best places to work globally by Great Place to Work and Fortune. The company is committed to building an exceptional work environment for its members and providing the best accommodation for every guest. Whether you are starting your career or exploring something new, Hilton supports your journey.

Company: Hilton

Region: Kingdom of Saudi Arabia

Job Type: Full-time

Experience Required: 0-1 year

We are seeking a dynamic and professional Host to serve as the welcoming face of our establishment, ensuring exceptional guest experiences from arrival to departure. The ideal candidate will be responsible for greeting visitors, managing reservations and seating arrangements, answering inquiries, and maintaining a warm and organized reception area. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively while providing outstanding customer service in a fast-paced ************** skills with customer engagement and communication

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.

Brand Philosophy

W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Assign rooms according to guest requests and preferences as much as possible.
• Check in pre-registered guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
• Confirm reservations and cancellations.
• Review unavailable rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure correct payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and with the urgency required.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and exceed guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documentation accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments effectively.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit, or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest request management.
• Reservation confirmation.
• Bill verification.
• Payment processing.
• Report generation.
• Customer service excellence.
• Professional communication (verbal and written).
• Teamwork and collaboration.
• Computer and point-of-sale system operation.

Additional Information

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the overall success of the Rooms & Guest Services Operations department.

As part of the W Hotels brand, you will embody their mission to "Live it Up, Expand Beyond, and Embrace the Unexpected." This role is suitable for someone who thrives in a fast-paced environment, possesses a passion for service, and is eager to contribute to redefining luxury hospitality.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork and documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment from guests.
• Identify any over-commitments in room bookings.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily operational reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication (verbal and written)
• Problem-Solving
• Teamwork
• Proficiency with Computer Systems
• Proficiency with POS Systems

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job category is Rooms & Guest Services Operations. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of associates are valued and celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experiences. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, managing their communication needs efficiently and professionally to ensure a positive guest experience.

W Hotels is committed to igniting curiosity and expanding horizons for guests. Operating under the "Whatever/Whenever" service culture and as part of Marriott International, the role offers an opportunity within a global organization that values innovation and a commitment to redefining luxury.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns promptly and courteously.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, setting up "do not disturb" statuses, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure proper functionality.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent customer service and guest relations abilities.
• Proficiency in telephone operations and handling multiple lines.
• Effective problem-solving and conflict resolution skills.
• Competency in computer operations and using relevant systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.

Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily and ensure they are addressed promptly.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
• File guest paperwork and documentation accurately and securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings and take appropriate action.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor hotel operations and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, handling guest requests, and providing essential information and support. You will play a crucial part in maintaining the smooth operation of hotel communications and upholding W Hotels' commitment to providing unparalleled service.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and efficiency.
• Operate the telephone switchboard station to manage all incoming and outgoing communications.
• Process guest requests, including wake-up calls, screening calls, implementing do not disturb settings, call forwarding, setting up conference calls, handling TDD relay calls, and managing non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages when necessary.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate parties.
• Activate and deactivate guest room message lights as required.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure it is functioning correctly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring they receive appropriate support and attention.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Proficiency in Telephone Operations.
• Strong Guest Service and communication abilities.
• Effective Problem-Solving skills.
• Capability in providing excellent Customer Support.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods. Employees must be able to enter and locate information using computers and/or POS systems. Additionally, the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance is necessary.

About the Controller-Rooms Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction, aligning with W Hotels' "Whatever/Whenever" service culture.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure room rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills, both verbal and written.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.