Waiter Jobs in Saudi Arabia

About the Role

SMART Technology Solutions is seeking customer-focused individuals to join as Part-Time Booth Representatives in Riyadh. This role involves representing innovative products, including BOOX devices, at promotional booths and events across the city. It offers an opportunity to gain experience in sales and customer interaction within the Saudi Arabian market.

As a Part-Time Booth Representative, you will be responsible for creating positive customer experiences and promoting SMART Technology Solutions' offerings. This position is suitable for those seeking flexible work arrangements while contributing to the company's brand presence.

Key Responsibilities

• Represent SMART Technology Solutions at promotional booths and events with a professional demeanor.
• Engage with customers to introduce and demonstrate products, with a focus on BOOX devices.
• Address customer inquiries, providing detailed information on product features and benefits.
• Assist with the setup and maintenance of promotional booths to ensure they are presentable.
• Collect customer feedback during interactions and report key insights to the sales team.
• Support sales activities by helping to generate qualified leads.

Qualifications and Requirements

• Excellent communication and interpersonal skills for effective customer engagement.
• Fluency in both spoken and written Arabic and English.
• An outgoing, friendly, and customer-focused attitude.
• Ability to stand for extended periods and work flexible hours according to event schedules.
• Previous experience in sales or promotional roles is considered an advantage.
• Basic knowledge of SMART Technology Solutions products is beneficial.

Required Skills

• Customer Engagement and Interaction
• Product Demonstration and Information Provision
• Sales Support and Lead Generation
• Booth Setup and Maintenance
• Customer Feedback Collection
• Interpersonal Communication
• Promotional Activities

Work Environment and Details

This is a part-time position based in Riyadh, Saudi Arabia. SMART Technology Solutions provides a supportive and collaborative environment. The company offers continuous feedback and coaching, with performance-based incentives including bonuses and commission opportunities.

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

• Respond to client inquiries received via chat, phone, and email with accurate information.
• Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
• Accurately document all issues and their resolutions within the ticketing system in a timely manner.
• Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
• Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

• 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
• A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
• High fluency in the English language, including strong verbal communication, listening, and typing skills.
• Native Arabic speaker.
• Flexibility to work in different shifts within Riyadh.
• Experience with ECR, POS devices, and network printers is considered a plus.
• Familiarity with support ticketing systems is a plus.
• Experience with remote access software is a plus.

Required Skills

• SAAS
• Cloud-based POS
• ECR
• POS devices
• Network printers
• Support ticketing systems
• Remote access software
• Customer Support
• Communication
• Problem-solving
• Documentation
• Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

About the Role

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is looking for a Social Media Specialist to join its team in Riyadh. The company's mission is to empower individuals to achieve their dreams by creating the most customer-centric financial application. Tamara serves millions of users and collaborates with prominent global and regional brands. As Saudi Arabia's first fintech unicorn, Tamara operates from its care office in Riyadh, with additional regional and global support offices.

Role Responsibilities

In this role, you will be responsible for managing Tamara's social media presence and ensuring exceptional customer engagement. This includes monitoring inquiries, comments, and messages across various social media platforms, ensuring all communications align with the brand's tone of voice and customer experience guidelines. You will effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution. You will also identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams, while maintaining Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.

• Monitor and respond to customer inquiries, comments, and messages across social media platforms such as Instagram, Twitter/X, and Facebook.
• Ensure all communications align with Tamara's tone of voice and customer experience guidelines.
• Effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution.
• Identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams.
• Maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.
• Collaborate closely with internal departments such as Customer Support, Risk, Payments, and Technology to efficiently resolve customer issues.
• Accurately document all customer interactions using internal tools, such as CRM or Zendesk.
• Professionally manage app reviews and public feedback, contributing to a positive brand perception.
• Track recurring customer issues and provide valuable insights to drive continuous improvement initiatives within the company.

Qualifications and Requirements

To perform this role successfully, you should have previous experience in customer support or social media supervision. Strong written communication skills in both Arabic and English are essential, along with the ability to handle difficult customers with empathy and professionalism. You should be familiar with major social media platforms and customer engagement tools, with the ability to multitask effectively and thrive in a fast-paced work environment. A basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

• Previous experience in customer support or social media supervision.
• Strong written communication skills in both Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with major social media platforms and customer engagement tools.
• Ability to multitask effectively and work in a fast-paced environment.
• Basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

Core Skills

• Customer Support
• Social Media Supervision
• Written Communication (Arabic and English)
• Empathy
• Professionalism
• Familiarity with Social Media Platforms
• Customer Engagement Tools
• Multitasking
• Adaptability to Fast-Paced Environments
• Fintech/BNPL Knowledge (Preferred)

Job Details

This is a full-time role, requiring 0-1 years of experience. The job is based in Riyadh, Saudi Arabia.

About the Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a CX Portfolio Director to join its team in Riyadh. This role is central to the planning, execution, and delivery of customer experience solutions driven by BPO and technology. The position requires a deep understanding of customer experience management and software development integration to ensure effective collaboration between CX operations, technology platforms, and digital transformation initiatives. The successful candidate will play a key role in accelerating digital transformation and enhancing operational efficiency for clients, aligning with 2P's strategic objectives and client expectations.

Key Responsibilities

• Oversee the comprehensive planning, execution, and successful delivery of customer experience projects across the assigned portfolio.
• Monitor overall portfolio performance through regular updates, insightful dashboards, and key performance metrics.
• Proactively identify emerging trends, potential risks, and opportunities for enhancement within CX projects.
• Develop and implement robust mitigation plans to address portfolio-level risks effectively.
• Ensure all projects strictly comply with organizational governance, audit requirements, and compliance standards.
• Drive the achievement of strategic project goals and overall portfolio objectives.
• Design and implement customer journey mapping initiatives to optimize the end-to-end customer experience.
• Serve as the primary point of contact for clients, ensuring a clear understanding and effective addressing of their requirements.
• Manage and resolve escalations related to BPO and call center operations efficiently.
• Engage regularly with clients to solicit feedback and ensure services continuously align with evolving business needs.
• Lead initiatives aimed at improving customer satisfaction, service quality, and client retention rates.
• Support the seamless integration of software development solutions within CX operations and service delivery models.
• Collaborate closely with technical and development teams to align CX requirements with technology implementation plans.
• Ensure that technology-driven CX solutions are scalable, practical, and precisely aligned with client expectations.
• Provide critical input on system enhancements, workflow automation, and digital tools that elevate customer experience and operational efficiency.
• Act as a key liaison between business, operations, and technical teams to ensure the successful delivery of CX technology initiatives.
• Provide strategic guidance to workforce management teams to ensure optimal resource allocation supports service delivery goals.
• Oversee the hiring, onboarding, and resource planning for call center operations and technology-driven CX solutions.
• Monitor resource utilization across all projects and adjust allocation as necessary to meet demands.
• Ensure workforce plans are strategically aligned with operational demand, SLA requirements, and project priorities.
• Establish and meticulously monitor CX performance metrics in alignment with COPC and industry best practices.
• Lead process optimization initiatives to enhance efficiency and reduce operational bottlenecks.
• Analyze operational data to identify recurring challenges in call center operations and technology implementations.
• Build and maintain strong relationships with technology partners and service providers to foster CX innovation.
• Ensure strict adherence to SLAs, timely issue resolution, and continuous improvement of operational performance.
• Prepare and present essential inputs for departmental and project budgets, including detailed resource requirements.
• Manage and control financial performance by diligently monitoring actual costs against approved budgets.
• Develop annual, quarterly, and monthly budgets, demand plans, and related financial reports.
• Track actual spending against budget and ensure strict adherence to approved forecasts.
• Coach, mentor, and guide team members to foster their professional growth and enhance performance.
• Conduct periodic performance reviews and provide constructive developmental feedback.
• Promote a culture of accountability, collaboration, and service excellence across the team.
• Support the preparation of timely and accurate departmental reports and statements.
• Ensure all reports meet 2P's internal requirements, policies, and standards.
• Maintain high accuracy, quality, and timeliness in all reporting activities.
• Lead, manage, and execute special projects or tasks assigned by management based on evolving business needs.
• Ensure assigned initiatives are completed within agreed timelines and meet expected quality standards.

Qualifications and Requirements

• Bachelor's degree in Computer Science Engineering, Allied Sciences, Information Technology, Telecommunications Engineering, Business Administration, or a closely related field.
• A Master's degree in Customer Experience Management, Business Administration, Computer Science, or an equivalent qualification is highly preferred.
• PMP certification is a mandatory requirement.
• Additional certifications in CX management, project/program management, COPC, ITIL, or related fields are advantageous.
• A minimum of 10 years of progressive experience in customer experience management, service delivery, technology-driven operations, or related fields.
• At least 3 years of experience in a dedicated leadership role.
• Proven track record of successfully managing BPO operations.
• Demonstrated experience in implementing technology-driven CX solutions.
• A strong background in software development integration is essential for this role.
• Extensive experience in SLA-based service delivery and call center operations.

Required Skills

• Expertise in BPO operations and technology-driven CX solutions.
• Proficiency in software development integration and technology implementation lifecycles.
• Deep understanding of CX project management tools, methodologies, and governance practices.
• Ability to analyze operational data and implement effective process improvements.
• Strong grasp of compliance, audit requirements, and quality standards.
• Excellent stakeholder and client relationship management capabilities.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Proven ability to manage multiple projects, competing priorities, and cross-functional teams simultaneously.
• Skill in translating business and CX requirements into practical technology solutions.
• Customer Experience Management
• Service Delivery
• Technology-driven Operations
• BPO Operations
• Technology-driven CX Solutions
• Software Development Integration
• SLA-based Service Delivery
• Call Center Operations
• CX Project Management
• Stakeholder Management
• Client Relationship Management
• Budgeting
• Forecasting
• Cost Control
• Leadership
• Team Management
• Process Optimization
• Digital Transformation
• Workforce Optimization
• Performance Management
• COPC Standards
• ITIL

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a portfolio of call center and CX projects, requiring close collaboration with various internal teams and external clients.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

📢 Job Announcement | Cashier ☕

We are looking for a Saudi cashier to join our team.

Requirements:

* Saudi nationality
* Good customer service skills
* Commitment and discipline at work
* Previous experience is preferred

📍 Work Location: Saihat
📩 To apply, please send your CV to:
j@**************

About the Role

PULSE is seeking a Customer Service Representative to join its fully remote team serving the MENA Region. In this position, you will act as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This role is suited for individuals who are motivated by assisting others, possess strong communication abilities, and excel at problem-solving in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, billing, and company policies.
• Assist customers with account management, order status updates, troubleshooting, and general support requests.
• Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.
• Investigate and resolve customer concerns efficiently and effectively.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions, inquiries, and resolutions accurately.
• Follow up with customers to ensure issues have been fully resolved.
• Build positive relationships through professional and courteous communication.
• Contribute to customer retention by consistently delivering high-quality service.
• Gather customer feedback and share insights to support continuous improvement initiatives.
• Collaborate with team members to foster a supportive and customer-centric culture.
• Utilize CRM systems and customer service tools to manage customer interactions.
• Maintain accurate customer records and documentation.
• Assist in updating internal knowledge bases and support resources.
• Adhere to company policies, procedures, and service standards.

Qualifications and Requirements

• 1-2 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills and attention to detail.
• Self-motivated, reliable, and comfortable working independently in a remote environment.
• Proficiency with basic computer applications, including Microsoft Office or equivalent tools.
• High school diploma or equivalent.

Required Skills

• Customer Service
• Customer Support
• Communication (Verbal and Written)
• Problem-solving
• Conflict-resolution
• Organizational skills
• Attention to detail
• Basic computer applications
• Microsoft Office (or equivalent)
• CRM systems
• Customer support software

Work Environment and Location

This is a full-time, fully remote position. The role is based in Tabūk, Tabuk, Saudi Arabia, with the possibility of remote work within the region. PULSE operates as a remote-first organization, fostering a supportive, inclusive, and collaborative team culture.

About the Role

Fairmont Hotels & Resorts is seeking a Waiter/Waitress for the Fairmont The Red Sea, located in Umluj, Tabuk, Saudi Arabia. This new luxury resort is part of the Red Sea Project and offers a nature-focused experience with 361 rooms and eleven dining concepts. As a Waiter/Waitress, you will be responsible for delivering exceptional guest service and ensuring memorable dining experiences, upholding Fairmont's service standards.

This is a full-time position within a golf destination and a resort focused on sustainable development. You will contribute to the operation of the culinary outlets in a dynamic environment.

Key Responsibilities

• Provide courteous, professional, and efficient food and beverage service to guests.
• Anticipate guest needs and preferences to ensure satisfaction.
• Present menus and provide detailed explanations of dishes and beverages.
• Maintain product knowledge of all menu items and beverage offerings.
• Handle guest feedback professionally and report concerns to the Manager on Duty.
• Serve and clear food and beverage items in a timely manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with tasks such as food running and table service.
• Act as a link between Front of House and Back of House teams to ensure efficient service.
• Follow opening and closing checklists to ensure outlet readiness.
• Maintain cleanliness and organization of service stations, adhering to hygiene standards.
• Support the achievement of daily financial targets and operational goals.
• Adhere strictly to financial handling procedures.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
• Ensure compliance with HACCP and FIFO standards for food safety and inventory management.
• Follow all health, safety, and emergency procedures.
• Report any hazards or maintenance issues promptly.
• Maintain effective communication with colleagues and management.
• Attend all required briefings, meetings, and training sessions.
• Support other departments when needed.
• Uphold grooming and presentation standards.
• Perform additional duties or special projects as assigned.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications and Requirements

• Minimum of 1-2 years of experience in a similar role, preferably within a luxury hospitality environment.
• High school diploma or equivalent is preferred.

Required Skills

• Strong communication skills in English; proficiency in additional languages is an advantage.
• Excellent interpersonal and guest engagement skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work collaboratively within a diverse team.
• Good time management and multitasking abilities.
• Well-groomed, professional appearance and a positive attitude.
• Flexibility to work various shifts, including weekends and public holidays.
• Knowledge of food safety, hygiene, and service standards.
• Experience with LQA, Forbes standards, or similar luxury benchmarks is an advantage.

Work Environment

This is a full-time position located in Umluj, Tabuk, Saudi Arabia. The role operates within a luxury hospitality setting, contributing to a resort that is setting new standards in sustainable development.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.

About the Role

Fairmont Hotels & Resorts is seeking a Waiter/Waitress for the Fairmont The Red Sea, located in Umluj, Tabuk, Saudi Arabia. This new luxury resort is part of the Red Sea Project and offers a nature-focused experience with 361 rooms and eleven dining concepts. As a Waiter/Waitress, you will be responsible for delivering exceptional guest service and ensuring memorable dining experiences, upholding Fairmont's service standards.

This is a full-time position within a golf destination and a resort focused on sustainable development. You will contribute to the operation of the culinary outlets in a dynamic environment.

Key Responsibilities

• Provide courteous, professional, and efficient food and beverage service to guests.
• Anticipate guest needs and preferences to ensure satisfaction.
• Present menus and provide detailed explanations of dishes and beverages.
• Maintain product knowledge of all menu items and beverage offerings.
• Handle guest feedback professionally and report concerns to the Manager on Duty.
• Serve and clear food and beverage items in a timely manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with tasks such as food running and table service.
• Act as a link between Front of House and Back of House teams to ensure efficient service.
• Follow opening and closing checklists to ensure outlet readiness.
• Maintain cleanliness and organization of service stations, adhering to hygiene standards.
• Support the achievement of daily financial targets and operational goals.
• Adhere strictly to financial handling procedures.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
• Ensure compliance with HACCP and FIFO standards for food safety and inventory management.
• Follow all health, safety, and emergency procedures.
• Report any hazards or maintenance issues promptly.
• Maintain effective communication with colleagues and management.
• Attend all required briefings, meetings, and training sessions.
• Support other departments when needed.
• Uphold grooming and presentation standards.
• Perform additional duties or special projects as assigned.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications and Requirements

• Minimum of 1-2 years of experience in a similar role, preferably within a luxury hospitality environment.
• High school diploma or equivalent is preferred.

Required Skills

• Strong communication skills in English; proficiency in additional languages is an advantage.
• Excellent interpersonal and guest engagement skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work collaboratively within a diverse team.
• Good time management and multitasking abilities.
• Well-groomed, professional appearance and a positive attitude.
• Flexibility to work various shifts, including weekends and public holidays.
• Knowledge of food safety, hygiene, and service standards.
• Experience with LQA, Forbes standards, or similar luxury benchmarks is an advantage.

Work Environment

This is a full-time position located in Umluj, Tabuk, Saudi Arabia. The role operates within a luxury hospitality setting, contributing to a resort that is setting new standards in sustainable development.

About the Role

Miraval The Red Sea is seeking a dynamic and multi-skilled Retail Attendant, specifically for Saudi Nationals, to join their team. This full-time position is integral to delivering an exceptional guest experience across all Miraval retail outlets. The Retail Attendant will manage a broad spectrum of duties, including guest-facing sales, detailed inventory management, warehouse operations, administrative tasks, and impactful merchandising. This role aligns with Miraval's core values of wellness, balance, and fostering meaningful guest connections, requiring a high degree of professionalism, accuracy, and outstanding service.

As a Retail Attendant, you will ensure the seamless daily operations of the retail environment, contributing to a consistently high level of service and presentation that meets Miraval's renowned standards. You will serve as a primary point of contact for guests, guiding them through their shopping experience and ensuring their satisfaction.

Key Responsibilities

• Welcome, engage, and assist guests upon entering the boutique, assessing their needs and providing knowledgeable product recommendations.
• Actively engage guests to enhance their understanding of products and support their selection process.
• Utilize upselling and suggestive selling techniques to achieve sales goals.
• Maintain a consistently positive and professional demeanor aligned with Miraval's standards.
• Communicate current promotions, new product arrivals, and special offers to guests.
• Serve as the final point of contact for guests, ensuring their satisfaction and comfort.
• Operate a computerized Point-of-Sale (POS) system, accurately processing cash, credit card, and room charge transactions.
• Complete returns, exchanges, and voids with precision and efficiency.
• Manage and reconcile daily sales reports to ensure accuracy.
• Execute phone, online, and special customer orders.
• Maintain the store's appearance to the highest visual presentation standards at all times.
• Restock sales floors throughout the day and during opening and closing shifts to ensure product availability.
• Organize stockrooms meticulously, ensuring accurate merchandise labeling and pricing.
• Assist in the creation and maintenance of merchandising displays and product placement to optimize sales opportunities.
• Receive, check in, price, and process all incoming retail merchandise.
• Enter merchandise data into the inventory system with a high level of accuracy.
• Input future orders as directed and maintain the accuracy of the Retail Checkbook.
• Handle returns of damaged items and coordinate backorders and credits with suppliers.
• Organize and maintain the retail warehouse, including managing recycling and stocking packing materials.
• Deliver "ready" stock to all retail outlets via golf cart, ensuring timely replenishment.
• Ensure retail outlets are consistently stocked with necessary supplies and inventory.
• Lead or assist with physical inventory counts and regular inventory audits.
• Support retail leadership with maintaining inventory accuracy and performing assigned administrative inventory tasks.
• Attend all mandatory staff meetings and training sessions.
• Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects.
• Maintain strict confidentiality, professionalism, and contribute to a positive work environment.
• Act as a backup Retail Sales Associate when required.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 1 year of retail experience is preferred.
• Experience in inventory management or warehouse operations is considered a plus.
• Proficiency in speaking both English and Arabic languages is essential.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for 95% of the shift.
• Ability to push, pull, bend, reach, and climb ladders or step ladders.
• Ability to work an 8-hour shift performing both sales-floor and warehouse duties.

Required Skills

• Excellent communication and interpersonal skills.
• Strong professionalism and the ability to uphold guest comfort and confidentiality.
• Patience and strong customer-service skills, including the ability to handle difficult interactions effectively.
• Proficiency with basic math and cash-handling procedures.
• Ability to use cash registers and POS systems (training will be provided).
• High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
• Ability to execute multiple tasks independently and prioritize effectively.
• Working knowledge of Microsoft Word and Excel is preferred.

Work Environment and Context

This is a full-time position based in Saudi Arabia with Miraval Resorts & Spas. The role involves direct guest interaction and requires the ability to perform physically demanding tasks. The Retail Attendant will be expected to work an 8-hour shift, encompassing both sales-floor and warehouse duties.

• Report to duty punctually wearing the correct uniform, clean and well-pressed.
• Provide courteous, efficient service at all times.
• Be knowledgeable of hotel services and products.
• Perform upselling and recommend alternatives for food and beverage items.
• Monitor supplies and minimize waste.
• Maintain cleanliness in the work area.
• Handle guest inquiries and complaints effectively.
• Adhere to hotel policies and safety regulations.
• Participate in staff meetings and training sessions.