Waiter Jobs in Saudi Arabia

About the Service Advisor Role

Al Jazirah Vehicles Agencies Co. Ltd. is seeking a dedicated Service Advisor to join their team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring customer satisfaction and driving service revenue by effectively managing customer interactions, identifying vehicle service needs, and coordinating service delivery.

Key Responsibilities

• Receive, welcome, and engage with customers to identify their vehicle service needs through active listening and questioning.
• Sell and upsell necessary services to customers after confirming their requirements and obtaining necessary approvals.
• Inform customers about required services, explain estimated costs and completion times, and secure their approval.
• Prepare job cards for vehicles requiring service, obtain all necessary approvals, and then direct technicians to commence work.
• Monitor and track the service status of all vehicles undergoing maintenance, ensuring timely completion as agreed with the customer.
• Interact with and follow up with technicians regarding the service status of each vehicle to ensure work is performed correctly the first time.
• Inspect all completed service work to ensure it has been done properly and that pricing is accurate.
• Update the service tracking sheet regularly and inform customers about the status of their vehicles and their readiness for pickup.
• Identify and prioritize repeat customers, notifying the Service Manager for appropriate recognition and treatment.
• Understand and recommend the most suitable services to customers to ensure their satisfaction, increase sales, and minimize complaints.
• Proactively upsell and promote other critical vehicle services to customers to enhance customer satisfaction and boost sales revenue.
• Follow day-to-day operations related to the Service Advisor role to ensure work continuity.
• Contribute to the identification of opportunities for continuous process improvement, considering international best practices, business process enhancement, cost reduction, and productivity improvement.
• Assist in the preparation of timely and accurate reports on service sales to meet company and department requirements, policies, and standards.

Qualifications and Experience

The ideal candidate will possess a minimum of 2 years of relevant experience in a related industry. While a high school diploma is required, a technical diploma is preferable.

Required Skills

• Exceptional communication and interpersonal skills.
• Excellent writing and communication skills in English.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires between 2 to 5 years of experience in a similar capacity.

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

• Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
• Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
• Escort guests to their designated tables and present them with menus.
• Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
• Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
• Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
• Communicate guest requests, special occasions, and dietary needs effectively to the service team.
• Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
• Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
• Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

• Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
• Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
• Maintain a professional appearance and a consistently positive attitude.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Strong organizational and multitasking skills to manage various guest needs simultaneously.
• Basic English communication skills are required; proficiency in Arabic is considered an advantage.
• Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

• Customer Service Excellence
• Communication Skills
• Guest Relations
• Time Management
• Teamwork
• Problem Solving
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

About the Role

W Hotels is seeking a dedicated and guest-focused Guest Services Supervisor to join their team in Riyadh, Saudi Arabia. This is a full-time, non-supervisory position, suitable for individuals with 0-1 year of experience looking to launch their career in hospitality. As a Guest Services Supervisor, you will be instrumental in ensuring exceptional guest experiences from check-in to check-out, embodying W Hotels' commitment to creating memorable stays.

Work Environment and Context

This role is situated within Riyadh's vibrant financial district, offering a dynamic work environment. You will be part of a team passionate about delivering innovative and inspiring experiences, contributing to W Hotels' reputation for luxury and exceptional service.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and input Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier reports and balance accounts accurately.
• Provide guests with directions and essential property information.
• Respond to guest requests by contacting appropriate staff and following up to ensure satisfaction.
• Process all types of payments, vouchers, post-charges, and expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications.
• Maintain a clean and professional appearance and ensure the confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests, anticipate their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure compliance with quality standards and input and retrieve information using computers and Point of Sale systems.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Training
• Leadership
• Teamwork
• Communication
• Problem Solving

Additional Job Information

Marriott International is committed to being an equal opportunity employer, and celebrates diversity at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

• Welcome visitors, clients, and employees professionally and courteously.
• Answer incoming phone calls and direct them to the appropriate departments or individuals.
• Schedule and manage appointments using scheduling software while maintaining accurate calendars.
• Maintain the reception area in an organized, clean, and professional manner.
• Perform administrative tasks including mail distribution, data entry, and document management.
• Provide information about company services and direct inquiries to the relevant departments.
• Manage visitor logs and ensure compliance with security protocols.
• Support office operations by assisting with general administrative tasks as needed.
• Handle correspondence and maintain the confidentiality of sensitive information.
• Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

• Proven experience in a reception, customer service, or similar role requiring direct public interaction.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications and phone systems.
• Ability to multitask and prioritize in a busy work environment.
• Professional demeanor with a friendly and empathetic approach to customers.
• Ability to remain calm and handle multiple inquiries simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

• Reception
• Customer Service
• Organizational Skills
• Communication (Verbal and Written)
• Microsoft Office Suite
• Phone System Operation
• Scheduling Software Proficiency
• Appointment Management Systems
• Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

About the Role

Courtyard by Marriott in Riyadh, Saudi Arabia is seeking a dedicated Agent-Guest Relations to join their team. This full-time, non-management position is an opportunity for individuals with 0-1 year of experience to begin a career in the hospitality industry. The role is based at the hotel located on Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia.

As an Agent-Guest Relations, you will serve as the primary point of contact for guests, ensuring their needs are met and their stay is comfortable. You will provide exceptional customer service, embodying the standards of Marriott International and contributing to the overall guest experience.

Key Responsibilities

• Provide guests with information regarding property amenities, services, hours of operation, and local areas of interest.
• Contact appropriate individuals or departments to resolve guest requests or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Relations
• Customer Service
• Communication
• Problem-Solving
• Teamwork

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations job category. The position is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They value the unique backgrounds of their associates and are committed to non-discrimination on any protected basis.

About the Food and Beverage Supervisor Role

Hilton is seeking a Food and Beverage Supervisor to join their team in Saudi Arabia. This full-time position is key to ensuring the smooth operation of daily banquet services and delivering memorable guest experiences. The role contributes to a hospitality culture focused on exceptional guest service and team member well-being within an award-winning workplace.

Key Responsibilities

• Maintain a positive and friendly demeanor to enhance guest interactions and proactively identify opportunities for service improvement.
• Supervise the planning, organization, and execution of F&B events, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Oversee event setup, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards.
• Collaborate with relevant Food and Beverage teams by communicating event details, procedures, and updates.
• Manage the breakdown of function rooms and ensure all equipment is stored properly for future events.
• Lead the F&B team through scheduling, supervision, coaching, and recognition to promote high performance.
• Ensure strict adherence to health, safety, sanitation, and alcohol awareness regulations to maintain high standards for guests and team members.

Required Experience and Skills

Candidates should possess a minimum of 5 to 10 years of experience in a relevant hospitality role. Essential skills for this position include:

• Hospitality: A strong commitment to providing exceptional guest service and creating positive experiences.
• Integrity: Demonstrating honesty and ethical conduct in all professional interactions.
• Leadership: The capacity to guide and inspire a team towards achieving collective objectives.
• Teamwork: A belief in collaborative efforts to achieve optimal outcomes.
• Ownership: Taking responsibility and accountability for tasks and their results.
• Urgency and Discipline: Approaching tasks with focus and promptness, recognizing the impact of each action.

Work Context

This is a full-time position based in Saudi Arabia with Hilton. The role offers an opportunity for professional growth within a globally recognized hospitality organization.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on providing exceptional guest experiences that go beyond standard check-in and check-out procedures. The incumbent will be empowered to proactively manage guest needs throughout their stay to ensure smooth operations and deliver outstanding service.

Incumbent Responsibilities

• Provide a wide range of services to guide guests through their stay and create memorable experiences.
• Take initiative to proactively address guest requests and operational needs.
• Complete necessary reports and documentation related to guest services and operations.
• Share highlights of the local area to enhance the guest experience.
• Ensure that transactions feel like a natural part of the overall guest experience.
• Contribute to creating a safe work environment.
• Adhere strictly to all company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operational tasks.
• Maintain a professional uniform, personal appearance, and appropriate communication style.

Qualifications and Requirements

• High school diploma or equivalent (*****
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required for this role.
• Ability to stand, sit, or walk for extended periods.
• Willingness to adopt a hands-on work approach.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Core Skills

• Guest Services
• Customer Service
• Communication
• Problem Solving

Job Details and Work Environment

This position is a full-time, non-management role, located in the vibrant financial district of Riyadh. The job requires 0-1 year of experience. The incumbent will work on-site and not remotely.

W Hotels is committed to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels is seeking an EBC Executive to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is part of Marriott International and focuses on contributing to the sales and marketing efforts within the luxury hospitality sector. The role is integral to upholding the W Hotels brand culture and ensuring exceptional guest experiences through the Whatever/Whenever service philosophy.

Key Responsibilities

• Liaise with appropriate individuals or departments, such as Sales, Data Administration, or Accounting, to resolve guest inquiries, requests, or issues.
• Employ sales techniques to maximize revenue and foster guest loyalty to Marriott, including up-selling.
• Determine and provide complimentary gifts to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Required Skills

• Proficiency in sales techniques and fostering guest loyalty.
• Ability to promote brand awareness effectively.
• Experience with Marriott Rewards programs and reservation processing.
• Excellent guest call handling and guest service skills.
• Competence in performing general office duties.
• Skills in employee training and motivation.
• Adherence to company policies and professional appearance standards.
• Commitment to confidentiality and asset protection.
• Ability to communicate using clear and professional language, both verbally and in writing.
• Proficiency in telephone etiquette.
• Strong ability to develop and maintain positive working relationships and teamwork.
• Effective problem-solving capabilities.
• Understanding and adherence to quality expectations and standards.
• Ability to read and visually verify information.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

Hilton is seeking a dedicated Guest Service Agent/Associate to join their team in Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to delivering exceptional hospitality. The role involves direct guest interaction, focusing on ensuring smooth check-in and check-out processes while upholding Hilton's service standards.

As a Guest Service Agent, you will contribute to creating positive guest experiences by providing outstanding service, sharing knowledge of hotel services and the local area, and proactively addressing guest needs. This role offers an opportunity for professional growth within a workplace culture that emphasizes integrity, leadership, teamwork, ownership, and a focus on the present.

Key Responsibilities

• Welcome guests upon arrival, manage the check-in process by verifying details, assigning rooms, issuing keys, and offering assistance with luggage or welcome materials.
• Facilitate an efficient check-out experience by processing departures accurately, verifying charges, handling payments, issuing receipts, and using the point-of-sale system.
• Provide guests with information on hotel services, including room types, rates, promotions, and relevant local area details to address inquiries effectively.
• Promote hotel services and amenities, utilizing up-selling techniques to enhance revenue.
• Respond promptly and effectively to guest requests, resolve concerns with care and urgency, and manage messages and communications efficiently.

Required Attributes

• A commitment to providing warm and welcoming hospitality.
• A dedication to acting with integrity and doing the right thing.
• Demonstrated potential for leadership.
• A belief in the effectiveness of teamwork.
• A sense of ownership and accountability.
• A focus on the present, demonstrating urgency and discipline.

Experience and Skills

This role requires 0-1 years of experience. Key skills include a strong foundation in hospitality principles, integrity in all actions, leadership potential, teamwork capabilities, a sense of ownership, and the ability to focus on the present moment with discipline and urgency.

Work Context

This is a full-time position based in Saudi Arabia with Hilton. The role is integral to the guest experience, requiring consistent interaction and service delivery.

About the Hire Coordinator Role

Aggreko is seeking a Hire Coordinator to join our team in Riyadh. This full-time position is integral to managing the rental lifecycle of customer contracts, ensuring accuracy and compliance from initiation through to closure.

Role Overview and Responsibilities

The Hire Coordinator is responsible for the comprehensive management of the contract lifecycle, encompassing on-hire, amendments, extensions, and off-hire processes. This role requires close collaboration with Customer Service Representatives, Operations, Logistics, Sales, Billing, and Finance departments to uphold contract controls, ensure accurate revenue recognition, and maintain commercial compliance. You will serve as a primary point of contact for contract-related matters, proactively managing customer expectations and communicating any changes. A key aspect of this role involves taking ownership of customer queries that impact ongoing contract revenue, liaising with internal teams to ensure prompt and satisfactory resolution.

Key Duties and Responsibilities

• Managing the complete contract lifecycle for customers, including proactive expectation setting and communication of changes.
• Collaborating with internal teams and customers to resolve contract-related queries impacting revenue.
• Validating new contracts from SF to M3, including reconciliation of proposals, pricing, client documentation, purchase orders, revenue checks, item codes, fleet allocation, and invoicing details.
• Coordinating with clients and internal teams to confirm deliveries and collections, supporting timely revenue recognition for on-hire and off-hire dates.
• Updating and closing Hire Coordination Cases and tasks within Salesforce.
• Monitoring and maintaining daily revenue variations, secured report alignments, disputed revenue provisions, hire exchanges, and credit note implications.
• Managing call-off contracts, master agreements, purchase orders, and rate cards.
• Supporting LPO follow-ups and invoicing requirements, including timesheets and summaries.
• Collaborating with CSR and Billing on PO expiry dates and value monitoring, and maintaining updates for LPO extensions.
• Recording rental and non-rental revenue movements in weekly secured reports and client summaries, communicating updates to Finance.
• Participating in weekly and month-end finance reviews to confirm revenue recognition impacts from contract variations and provide supporting evidence.
• Supporting audits for contracts and documentation to ensure completeness, accuracy, and compliance.
• Managing cross-hire revenue in M3, including recognition of related supplier cost LPOs.

Qualifications and Experience

The ideal candidate will possess:

• A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office suite.
• Experience with ERP/CRM systems such as Salesforce and M3.

Required Skills and Attributes

Successful candidates will demonstrate:

• Good written and verbal communication skills with a strong attention to detail.
• A collaborative and results-oriented approach, with the ability to provide functional mentorship and proactive problem-solving.
• The capacity to manage multiple tasks simultaneously, maintain data accuracy, and meet service level expectations.
• A self-driven, organized nature with a willingness to learn all aspects of the hire lifecycle.

Work Location and Type

This is a full-time position based in Riyadh, within the Riyadh Region.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. As part of Marriott International, this role contributes to delivering exceptional guest experiences aligned with W Hotels' mission.

Role Overview

The Supervisor-Guest Service is responsible for ensuring smooth guest arrivals and departures, managing guest accounts, and providing service that upholds the W Hotels' "Whatever/Whenever" philosophy. This role requires a proactive approach to anticipating guest needs, resolving issues efficiently, and maintaining the brand's reputation for luxury and innovation.

Key Responsibilities

• Process guest check-ins, including verifying identification, payment methods, room assignments, and issuing room keys.
• Set up guest accounts according to their specific requirements.
• Enter information for the Marriott Rewards program.
• Ensure room rates align with market pricing and document any exceptions.
• Obtain payment before issuing room keys and verify and adjust billing.
• Compile and verify daily reports, journals, and occupancy lists.
• Complete cash drawer and closing reports.
• Inform and orient guests, providing information about the hotel.
• Respond to guest requests, escalating to appropriate staff when necessary, and follow up to ensure fulfillment.
• Process all types of payments, vouchers, refunds, and charges.
• Balance and deposit revenues, and perform cash counts at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any reported theft by a guest.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model for company policies.
• Develop and maintain positive working relationships, collaborating with co-workers and addressing employee issues.
• Follow and apply all chain policies and procedures, reporting accidents, injuries, and unsafe working conditions.
• Complete safety training and certifications, and maintain a neat and professional appearance.
• Maintain the confidentiality of hotel information and protect company assets.
• Welcome and receive guests, anticipate and respond to guest needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, prepare and correct documents accurately, and answer the telephone using appropriate language.
• Ensure adherence to quality standards.
• Enter and retrieve information using computers and/or Point of Sale (POS) systems.
• Perform other duties requested by managers that are consistent with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services
• Customer Service
• Payment Processing
• Cash Handling
• Reporting
• Team Leadership
• Problem Solving
• Communication
• Upselling
• Point of Sale (POS) Systems

Work Environment and Physical Demands

This full-time position is located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, and move for extended periods, and to lift, push, pull, and place objects weighing up to kilograms independently. W Hotels and Marriott International are committed to equal employment opportunities and fostering an environment where employee differences are valued.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a W Insider to join their team. This role focuses on creating memorable and unique guest experiences, going beyond standard transactional services. As a Guest Experience Expert, you will be empowered to take initiative, provide a broad range of services throughout a guest's stay, and proactively address their needs. The objective is to contribute to an immersive and engaging environment where every guest interaction is a seamless part of their journey.

This is a full-time, non-management position located in Riyadh's Financial District. W Hotels aims to ignite curiosity and expand worlds, offering an environment to experience life. Individuals with an original, innovative spirit and a forward-looking perspective will find this setting conducive to growth. Joining W Hotels means becoming part of Marriott International's portfolio, providing opportunities to perform at your best, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay, creating memorable and unique experiences.
• Take initiative to move about the space and perform necessary tasks to ensure guest satisfaction.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights and insights about the local area to enhance the guest experience.
• Ensure all actions contribute to creating a safe work environment.
• Adhere to company policies and procedures at all times.
• Maintain confidentiality of all company and guest information.
• Protect company assets and resources.
• Uphold high-quality standards in all aspects of the role.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Handling Operational Needs
• Responding to Guest Requests
• Reporting
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Physical Demands

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods and the capacity to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

W Hotels is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated, ensuring non-discrimination on any protected basis.

About the Role

Majid Al Futtaim Lifestyle Operations is seeking a Sales Associate to join their team in Riyadh, Saudi Arabia. As a key member of the store, the Sales Associate will be responsible for upholding the company's high standards of customer service, driving sales, and contributing to the overall success of the retail environment. Majid Al Futtaim is a prominent developer and operator of shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia, known for brands such as Mall of the Emirates, Carrefour, Lego, and Vox Cinemas.

Key Responsibilities

• Act as a champion for customer service standards, aligning with Majid Al Futtaim guidelines to understand customer needs and ensure an exceptional experience.
• Address customer concerns promptly and professionally, escalating issues to the Store Manager when necessary, with a consistent focus on customer needs.
• Achieve set sales targets and utilize creative approaches to exceed them, maintaining a focus on the customer.
• Contribute to enhanced sales targets through thorough product knowledge, actively seeking opportunities for up-selling and cross-selling.
• Ensure store standards are maintained at all times, supporting in-store tasks including cleanliness, tidiness, and stock replenishment.
• Comply with all store security policies and regulations to minimize stock loss.
• Employ advanced selling skills to support customer needs, generate high-value transactions, and build repeat business.
• Recommend, select, and help locate or obtain merchandise based on customer needs, including suggesting items from other Majid Al Futtaim Fashion brands and stores if not available in the current location.

Qualifications and Requirements

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service abilities.

Skills

• Customer Service
• Sales
• Product Knowledge
• Communication Skills
• Selling Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Majid Al Futtaim offers a supportive work environment where colleagues share positive energy. The company employs over 50,000 diverse individuals globally, guided by a Leadership Model focused on creating memorable moments for customers.

About the Role

Sawaid Recruitment is seeking a professional and customer-oriented Receptionist to join a leading company in the electronics and technology sector. This full-time position is based in Riyadh, Saudi Arabia, and is designed for an individual who can create a positive first impression and contribute to a smooth customer experience. The Receptionist will serve as the primary point of contact for customers and visitors, managing inquiries, service requests, and ensuring efficient front desk operations.

The role involves fostering a welcoming environment, coordinating with internal teams, and maintaining accurate records to support the company's commitment to excellent customer service and operational efficiency.

Key Responsibilities

• Welcome and assist customers and visitors professionally and courteously, establishing a positive first impression.
• Register service requests and accurately create work orders within the designated system.
• Provide essential information regarding the company's products, services, warranties, and service procedures.
• Coordinate effectively with technicians and internal departments to ensure the seamless execution of service operations.
• Follow up on service requests, keeping customers informed of progress and relevant updates.
• Handle incoming customer inquiries efficiently and direct them to the appropriate department or personnel.
• Maintain accurate customer records and ensure all information is up-to-date within the system.
• Process all service-related documentation, ensuring data accuracy and integrity.
• Support daily front desk operations and perform various administrative tasks as needed.
• Ensure reception and waiting areas are consistently organized, clean, and presentable.
• Assist in the preparation of reports and the maintenance of operational records when required.

Qualifications and Requirements

• 1-4 years of professional work experience is required.
• Previous experience in reception, administration, coordination, or similar roles is highly preferred.
• Fluency in English (both spoken and written) is mandatory.
• Strong communication and interpersonal skills are essential for interacting with diverse individuals.
• A professional appearance and a positive, welcoming attitude are expected.
• Excellent organizational skills and a keen attention to detail are necessary for managing multiple tasks.
• Proficiency in Microsoft Office applications and related systems is required.
• The ability to manage multiple tasks simultaneously and work effectively in a fast-paced environment is crucial.

Required Skills

• Communication and Interpersonal Skills
• Organizational Skills and Attention to Detail
• Proficiency in Microsoft Office Suite
• Customer Service Excellence
• Administration and Coordination

Work Environment and Details

This is a full-time position located in Riyadh, Saudi Arabia. While the requirement specifies 1-4 years of professional experience, candidates with 0-1 years of experience are encouraged to apply, with preference given to those with relevant prior experience in reception, administration, or coordination roles.

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

• Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
• Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
• Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
• Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
• Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

• Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
• A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
• Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
• Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
• Meticulous attention to detail, punctuality, and reliable attendance.
• Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

About the Role

Emdad By Elm is seeking a motivated and detail-oriented Assistant Operations Manager to join their team in Riyadh, Saudi Arabia. This full-time position plays a crucial role in ensuring the smooth and efficient daily operations of the call center, contributing directly to high service delivery standards and overall operational excellence.

Key Responsibilities

• Support the daily operations of the call center to ensure smooth service delivery and high operational efficiency.
• Monitor and analyze key performance indicators (KPIs) such as Service Level Agreements (SLA), Customer Satisfaction (CSAT), response time, and quality metrics.
• Supervise and support customer service teams to achieve performance targets and maintain service standards.
• Handle escalations and ensure timely and effective resolution of complex customer issues.
• Analyze call center data and customer feedback to identify trends and recommend strategic improvements.
• Coordinate effectively with internal departments, including technical, operations, and support teams, to resolve customer inquiries and tickets.
• Prepare comprehensive operational reports and provide insightful analysis to enhance performance and support decision-making.
• Ensure strict compliance with company policies, quality standards, and established customer service procedures.
• Support workforce management activities, including scheduling, staffing optimization, and performance tracking.
• Assist in the training, coaching, and development of call center agents to enhance overall team productivity and skill levels.

Qualifications and Experience

Candidates should possess a minimum of 2 to 5 years of relevant experience in operations management or a similar role within a call center environment.

Required Skills

• Proficiency in monitoring and analyzing key performance indicators including SLA, CSAT, Response Time, and Quality Metrics.
• Strong understanding of Customer Service principles and practices.
• Experience with Workforce Management strategies and tools.
• Demonstrated ability in Training and Coaching team members.
• Skills in Performance Tracking and analysis.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.