وظائف الدعم الفني والتقني في السعودية

Join Halliburton as a Customer Service Specialist!
We are looking for the right people who want to innovate, achieve, grow, and lead. Halliburton attracts and retains the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the world’s largest providers of products and services to the global energy industry.

Key Responsibilities:
As a Customer Service Specialist, you will:

• Act under general supervision as the primary contact with affiliates, field PSL, and sales personnel.
• Ensure accurate and timely processing of orders and quotes.
• Direct the movement of materials for global multi-PSL operations.
• Utilize your knowledge of products and processes to service customer needs.
• Serve as a liaison for communication with field personnel, engineering, manufacturing, and procurement to fulfill customer requirements.
• Coordinate cross-center and vendor-supplied orders as needed and monitor those shipments.
• Work with the Law Department to ensure export compliance and stay updated regarding international material movements and shipping regulations.
• Provide guidance to Order Correspondents as needed.

Qualifications:
To qualify for this role, you need:

• A High School Diploma or GED.
• A minimum of 2 years of experience in a customer service environment.
• Additional experience in procurement, materials, or logistics is preferred.

Join us today and be part of a team that values your contributions and career development!

Join Our Dynamic Team as a Customer Services Specialist!

We are excited to announce multiple job openings for the position of Customer Services Specialist at one of the prominent companies in the industrial city, specifically located in Al-Kharj. This role is perfect for individuals who possess excellent interpersonal skills and are eager to deliver outstanding customer support.

Job Responsibilities:

• Execute tasks based on the specific role assignments.
• Interact with customers and provide necessary support.
• Oversee administrative and organizational processes.
• Supervise purchases and sales based on specific job functions.
• Prepare reports and submit them to management.
• Coordinate between various departments.

Qualifications:

• Must be a Saudi national.
• Strong communication skills.
• Able to work collaboratively within a team.
• Commitment and discipline within the workplace environment.
• Ability to handle work pressure.

What We Offer:

• A professional working environment.
• Opportunities for development and training.
• Work alongside a distinguished team.
• Prospects for career growth and advancement.

Join Our Team as an IT Support Technician!
We are Al Serr International a retail company operating in the food sector in Dammam, looking for a skilled IT Support Technician.

Key Responsibilities:

• Administer and maintain technical devices: Install and maintain computers, printers, and peripheral devices, ensuring they are ready for operation.
• Network and communication management: Monitor the internal network, ensure stable connectivity between branches and departments, and troubleshoot any technical faults.
• User support: Provide direct technical support to employees, assisting them in resolving software and hardware issues.
• Software installation and updates: Install essential software and regularly update it to prevent vulnerabilities and ensure optimal performance.
• Information security assurance: Implement security policies, perform backups, and protect systems from viruses and intrusions.
• Documentation: Prepare technical reports, document faults and solutions, and create internal user guides.
• Participate in technology projects: Assist in planning and executing new technological initiatives or infrastructure development.
• Coordinate with suppliers: Liaise with technical service providers or external support companies to resolve issues or purchase equipment.
• Continuously stay updated: Keep abreast of the latest technological developments and apply the most suitable ones to enhance the work environment.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
• Minimum of 5 years of experience in the same field.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience in network management (TCP/IP, DNS, VPN).
• Problem-solving and critical thinking skills.
• Good communication abilities and technical support skills.

Please send your CV to h@************** with the job title mentioned.

Role Description:
Understand and address the needs of both internal and external customers by delivering high-quality service and ensuring an excellent customer experience in a professional and efficient manner.

Responsibilities:

• Oversee the handling of customer inquiries and complaints, ensuring proper guidance and resolution.
• Supervise responses related to services, processes, and internal systems.
• Coordinate with relevant departments to resolve complaints, reports, and customer feedback.
• Monitor and follow up on assigned cases to ensure timely closure.
• Prepare periodic reports on customer issues and recommend improvements.
• Analyze recurring issues and implement solutions to enhance customer experience.
• Manage and lead the customer care team, improving performance and service quality.
• Handle escalated complaints and take appropriate actions (refunds, compensations, corrective actions).
• Measure customer satisfaction through surveys and analyze results.
• Monitor customer feedback on social media and maintain the company’s reputation.
• Develop and implement strategies to improve customer service standards.

Requirements & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 5 years of experience in customer service.
• At least 2–3 years in a managerial or supervisory role.
• Previous experience in customer service or customer support.
• Proven experience in team management and leadership.
• Strong communication and interpersonal skills.
• Analytical thinking and decision-making ability.
• Strong problem-solving skills and ability to work under pressure.
• Ability to build and maintain strong relationships with customers.
• Familiarity with CRM systems and basic computer applications.