وظائف الدعم الفني والتقني في السعودية

Join our dynamic team as an IT Support Technician at Saudi Company For Hardware - SACO!

As a leading company in the home improvement retail sector, SACO is looking for a dedicated IT Technician to provide first-level technical support in our retail stores across Saudi Arabia. In this role, you will ensure the smooth operation of retail technology systems, resolving incidents, and supporting our staff effectively.

Key Responsibilities:

• Provide L1 technical support for retail systems including POS, payment devices, and end-user devices.
• Manage incidents and service requests using our ITSM ticketing system.
• Troubleshoot technical issues related to store IT systems and escalate complex problems as needed.
• Support daily operations of POS terminals and troubleshoot transactions and connectivity issues.
• Assist with the maintenance and setup of store IT infrastructure.
• Document troubleshooting steps and maintain knowledge base articles.
• Collaborate with store teams to resolve IT-related challenges.

Required Qualifications & Skills:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT support, preferably in retail environments.
• Technical knowledge of POS systems and retail tech.
• Familiarity with ITSM ticketing systems.
• Strong communication skills and ability to multitask in a fast-paced environment.

Preferred Qualifications:

• Experience with Retail POS systems like Retail Pro or Oracle Retail.
• Understanding of ERP integrations (SAP or similar).
• Knowledge of ITIL service management practices.

Join Nestlé as a Customer Service Agent!

As a leading global food and beverage company, Nestlé is dedicated to enhancing the quality of life for everyone and their families. We are looking for a passionate Customer Service Agent to be part of our dynamic team in Jeddah.

Position Summary:
In this role, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will act as a liaison between customers and the company, assisting with complaints, orders, billing, and account inquiries.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications & Requirements:

• Diploma or Bachelor’s degree.
• Preferably previous experience in a customer service or call center role.
• Excellent English language skills.
• Proficient in using computer systems and software.