وظائف الدعم الفني والتقني في السعودية

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we pride ourselves on our exceptional customer service within the transportation and logistics industry. As we expand, we are inviting skilled professionals to be part of our dynamic team in Jeddah.

Position Overview:
As a Customer Service Officer, you will be at the forefront of our operations, ensuring customer satisfaction and effective communication. Your responsibilities will include providing a single point of contact for all customer inquiries, managing cases through to resolution, and ensuring timely updates on shipments.

Key Responsibilities:

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

We are looking for a proactive team player with a commitment to delivering outstanding service. If you're ready to take on new challenges, we want to hear from you!

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we take pride in providing high-quality transport services for cargo, backed by knowledgeable and motivated industry professionals. We are excited to expand our team and invite you to contribute to our mission as a Customer Service Officer in Jeddah.

Key Responsibilities:

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

Join us in making CMA CGM a leader in the global logistic solutions industry!

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!