Location: Khobar, Saudi Arabia
Industry: Café / Food & Beverage
Email Cv at - f@*****************
Position Summary:
We are seeking a passionate and detail-oriented Customer Service professional to join our team at WISO Café – Khobar, one of our largest and most prestigious branches. The ideal candidate will play a central role in ensuring a 100% customer satisfaction rate, from the moment guests walk in until they leave. The goal is to provide every customer with a flawless experience through close follow-up, immediate response to concerns, and consistent delivery of top-quality service.
Key Responsibilities:
• Warmly greet and welcome all customers, creating a positive and inviting atmosphere.
• Monitor and support the customer throughout their entire visit to ensure full satisfaction.
• Proactively check in with guests during their stay to guarantee all needs are met.
• Address and resolve any issues or complaints promptly and professionally.
• Accurately take and follow up on customer orders in coordination with the service team.
• Maintain cleanliness and organization in the customer area at all times.
• Ensure that all staff are aligned with service quality standards.
• Promote café offers, loyalty programs, and seasonal campaigns to customers.
• Collect customer feedback after visits and report insights to the management for continuous improvement.
• Submit regular reports to management on customer satisfaction levels and service enhancement opportunities.
• Your core mission: flawless service, full satisfaction, and happy returning customers.
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Qualifications:
• Previous experience in customer service or hospitality, preferably in cafés or restaurants.
• Excellent communication skills in both Arabic and English.
• Friendly, attentive personality with strong attention to detail.
• Ability to remain calm and professional under pressure.
• Fully committed to punctuality, personal appearance, and professional behavior.
• Familiarity with POS systems and customer service tools.
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Why Join WISO – Khobar?
• Work in one of our flagship and high-profile branches.
• Be part of a passionate team focused on delivering unforgettable customer experiences.
• Enjoy opportunities for professional growth within a rapidly expanding café brand.
4,000 - 7,000 / Month
Full-time
