Hospitality Manager Jobs in Al khobar

About the Duty Manager Role

IHG Hotels & Resorts is seeking a Duty Manager to join its team in Al Khobar, Saudi Arabia. This role is for an individual who will lead by example, setting high standards for cleanliness and productivity. The Duty Manager will be instrumental in fostering a collaborative team environment, ensuring efficient and effective handling of all guest interactions, including complaints, queries, and suggestions, to deliver authentic and memorable experiences. This full-time position offers a dynamic environment where the Duty Manager will play a key role in managing guest experiences, driving team performance, and overseeing hotel operations, contributing to the overall success of the hotel.

Key Responsibilities

• Lead and manage guest experiences to ensure high levels of satisfaction.
• Oversee and drive team performance to achieve operational goals.
• Manage and direct hotel operations to ensure smooth and efficient functioning.
• Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
• Develop team members' skills to enhance performance and positively impact hotel results.
• Engage in authentic conversations with guests to resolve issues, queries, or concerns.
• Serve as the first point of contact for critical emergency situations, ensuring swift and appropriate action.

Qualifications and Requirements

• Minimum Diploma or equivalent qualification; some college education is preferred.
• A minimum of 2 years of experience in a front desk or guest service leadership role.
• Fluency in spoken and written English is mandatory.
• Proficiency in basic mathematics.
• Willingness to work evenings and weekends as required by operational needs.
• Ability to stand for long periods in front desk areas and perform occasional lifting of heavy items.

Required Skills and Competencies

• Guest Experience Management
• Team Performance Management
• Hotel Operations Management
• Workload Prioritization
• Guest Complaint Resolution
• Emergency Situation Management
• Excellent Communication Skills
• Strong Problem-Solving Abilities
• Effective Reasoning Skills
• Motivational Skills
• Working knowledge of hotel property management systems, such as Opera, is beneficial.
• Proficiency in other languages may be preferred.

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires flexibility to work evenings and weekends as dictated by operational needs. Candidates should be prepared for physical demands including standing for extended periods and occasional lifting of heavy items.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash handling procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

About the Duty Manager Role

IHG Hotels & Resorts is seeking a Duty Manager to join our team in Al Khobar, Saudi Arabia. This role is integral to ensuring exceptional guest experiences and efficient hotel operations by leading from the front. The Duty Manager will champion a collaborative team approach, managing guest interactions, team performance, and all facets of hotel operations to deliver authentic and memorable experiences. This position offers the opportunity to contribute to a growing global organization committed to creating inclusive teams where individuals can grow and make a difference.

Key Responsibilities

• Lead the management of guest experiences, team performance, and overall hotel operations.
• Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
• Develop team members' skills to drive positive hotel performance results.
• Engage in direct communication with guests to resolve issues, queries, or concerns.
• Serve as the primary point of contact for critical emergency situations.

Qualifications and Experience

• Minimum Diploma or equivalent qualification; some college education is preferred.
• A minimum of 2 years of experience in a front desk or guest service leadership role.
• Fluency in spoken and written English is mandatory.
• Willingness to work evenings and weekends is required.

Required Skills and Abilities

• Guest Experience Management
• Team Performance Management
• Hotel Operations Management
• Workload Prioritization
• Guest Complaint Resolution
• Emergency Situation Management
• Proficiency in spoken and written English
• Basic mathematics skills
• Excellent communication, problem-solving, reasoning, and motivational skills
• Working knowledge of hotel property management systems, such as Opera, is beneficial.
• Fluency in other languages may be preferred.

Physical Requirements

The role requires the ability to stand for extended periods in front desk areas and perform occasional lifting of heavy items.

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role involves working evenings and weekends as required.

About the Role

IHG Hotels & Resorts is seeking an experienced and dedicated Senior Housekeeping Supervisor to join its team in Al Khobar, Eastern Province, Saudi Arabia. This full-time position is integral to maintaining the high standards of cleanliness and operational efficiency expected by guests. The role involves leading housekeeping teams to ensure exceptional standards across all guest rooms and public areas, contributing to an outstanding guest experience within the hospitality environment.

Key Responsibilities

As a Senior Housekeeping Supervisor, your primary responsibilities will include:

• Leading and supervising housekeeping teams to ensure efficient daily operations.
• Maintaining exceptional cleanliness standards throughout guest rooms and public areas.
• Conducting quality inspections to ensure adherence to hotel standards.
• Providing training to housekeeping staff to enhance their skills and performance.
• Managing inventory control for housekeeping supplies and equipment.
• Ensuring the delivery of outstanding guest satisfaction through meticulous attention to detail and service.

Qualifications and Experience

To be considered for this role, candidates should possess the following:

• A minimum of 5 to 10 years of experience in housekeeping within the hospitality industry.
• Proven experience in leading and supervising housekeeping teams.
• Demonstrated ability to maintain high standards of cleanliness and hygiene.
• Experience in conducting quality inspections and implementing corrective actions.
• Proficiency in training and developing staff members.
• Skills in inventory management and control.
• A strong commitment to delivering exceptional guest satisfaction.

Required Skills

• Staff Supervision
• Quality Inspections
• Training and Development
• Inventory Control
• Guest Satisfaction

Work Location and Environment

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering a positive work environment. While specific requirements have been outlined, individuals who may not meet every single criterion but believe they possess the potential and drive to excel in this role are encouraged to apply. Passion and dedication are valued.

We are looking for a Quality and Operations Manager – Specialty Coffee (Flexible Hours / Part-time)

To supervise product quality and establish clear operational standards within the café, while developing the team to work independently and efficiently with ongoing follow-up.

We are looking for someone with real practical experience in specialty cafés and a deep understanding of quality control, calibration, training baristas, and enhancing operational standards.

Responsibilities:
• Establishing and developing quality and operational standards (SOPs)
• Monitoring and adjusting calibration, beverage recipes, and extraction quality
• Training the team and raising the technical and professional level
• Building a work system that enables the team to manage daily operations independently
• Regularly monitoring performance and providing feedback and improvement plans
• Continuously monitoring customer experience and product quality
• Reviewing procedures and increasing operational efficiency while reducing errors and waste
• Providing reports and recommendations for quality improvement

Requirements:
• Actual experience in specialty coffee and operations
• Knowledge of Ratio – Extraction – Calibration – Workflow
• Leadership and developmental personality
• Ability to build a team and adopt a clear work system

Nature of Work:
Flexible hours / In-person with continuous follow-up, with a priority on results and operational quality..

About the Role

Fircroft is seeking an Operations Manager to oversee the day-to-day operations and performance of its short-stay and serviced apartment portfolio in Al Khobar, Saudi Arabia. This role is responsible for ensuring high standards of guest experience, optimizing revenue, and maintaining operational excellence across the portfolio. The ideal candidate will possess strong property management and hospitality operations experience, with a focus on driving occupancy and profitability.

Key Responsibilities

• Manage the comprehensive operational aspects of short-stay units, including serviced apartments and vacation rentals, to ensure consistent service quality and guest satisfaction.
• Drive revenue optimization through active management of occupancy rates, dynamic pricing, and overall revenue performance, aligning with targets and forecasts.
• Monitor and manage online listings across key Online Travel Agencies (OTAs) such as Airbnb, ********, Expedia, and Agoda, ensuring accurate representation and competitive positioning.
• Champion guest relations by promptly addressing inquiries, resolving complaints, and managing escalations to maintain high guest ratings and customer satisfaction.
• Coordinate and ensure timely completion of housekeeping schedules and quality checks to uphold property standards.
• Manage and coordinate all maintenance requests, supervising vendor and contractor performance for swift resolution of property issues.
• Cultivate and manage relationships with property owners, landlords, external vendors, and internal Fircroft teams to foster collaboration and operational efficiency.
• Lead and supervise operational teams, ensuring adherence to Standard Operating Procedures (SOPs) and service standards for a consistent guest experience.
• Provide detailed weekly and monthly performance reports covering occupancy, revenue, guest satisfaction, outstanding issues, and plans for improvement.

Qualifications and Experience

• 5 to 7 years of relevant experience in short-stay operations, serviced apartments, vacation rentals, property management, or hospitality operations.
• A minimum of 2 years of experience in a leadership or supervisory role.
• Proven experience managing short-stay portfolios and ensuring operational consistency across multiple properties.
• Strong knowledge of major OTA platforms, including Airbnb, ********, Expedia, and Agoda.
• Demonstrated experience in revenue optimization techniques and occupancy management strategies.
• A strong background in guest relations and customer service.
• Experience coordinating housekeeping and maintenance workflows.
• Strong communication skills for managing diverse stakeholders and operational teams.
• Strong analytical skills for data interpretation and report generation.

Required Skills

• Operational Management
• Revenue Optimization
• OTA Management
• Guest Relations
• Housekeeping Coordination
• Maintenance & Vendor Coordination
• Owner & Stakeholder Management
• Team Leadership
• Reporting & Analytics
• Proficiency with Airbnb, ********, Expedia, and Agoda platforms
• Property Management
• Hospitality Operations
• Leadership
• Supervisory Skills
• Customer Service Excellence
• Communication Skills
• Analytical Skills

Work Location and Experience

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires 5 to 10 years of experience in a relevant field.