About the Role
Supply Castle Logistics (SCL), a freight forwarding company, is seeking a Freight Forwarding Coordinator with a focus on Operations & Pricing. This full-time, on-site role is based in Dammam, Saudi Arabia. The position is suitable for individuals with 0-1 years of experience looking to develop a career in the logistics and supply chain industry. SCL is committed to providing reliable freight and cargo solutions, emphasizing operational excellence, attention to detail, and timely delivery to support client success. The company cultivates a collaborative environment that values accountability, continuous improvement, and safety, investing in process efficiency and technology to manage import, export, and domestic freight movements.
Role Overview and Responsibilities
As a Freight Coordinator, you will be responsible for organizing and monitoring daily freight operations. This includes coordinating shipments, preparing necessary documentation, and ensuring adherence to import and export regulations. You will act as a key point of contact, communicating with customers, carriers, agents, and internal teams to manage pickups and deliveries, track cargo status, and resolve issues or delays. The role also involves supporting pricing functions through data entry into internal systems, maintaining accurate shipment records, preparing reports, and assisting with rate requests by obtaining quotations from service providers to optimize routing and costs while maintaining service quality.
- Organize and monitor daily freight operations, ensuring smooth execution of all logistics activities.
- Coordinate shipments from origin to destination, managing all aspects of the transportation process.
- Prepare and manage all necessary documentation for shipments, ensuring accuracy and compliance.
- Ensure compliance with all relevant import and export regulations and customs procedures.
- Communicate professionally with customers, carriers, agents, and internal teams to facilitate seamless operations.
- Schedule pickups and deliveries, coordinating with all parties involved to meet timelines.
- Track the status of cargo throughout its journey and provide timely updates.
- Proactively identify and resolve any issues or delays that may impact shipment progress.
- Perform data entry into internal systems, maintaining accurate and up-to-date records of all shipments.
- Prepare reports as required, providing insights into operational performance and shipment details.
- Support pricing activities by handling rate requests and obtaining quotations from service providers.
- Assist in optimizing routing and transportation costs while ensuring the maintenance of high service quality.
Qualifications and Requirements
- Demonstrated ability to manage multiple shipments and priorities in a fast-paced environment.
- A strong commitment to maintaining attention to detail in all aspects of work.
- Excellent organizational skills to effectively manage workload and information.
- Proficiency in common office software, including MS Excel, MS Word, and email systems.
- Comfort and ability to work with shipment tracking or ERP systems.
- Ability to work on-site in Dammam and collaborate effectively as part of a diverse, cross-functional team.
- Previous experience in logistics, freight forwarding, or supply chain coordination is considered an advantage.
- A relevant diploma or bachelor's degree in Logistics, Supply Chain, Business, or a related field is preferred, but equivalent experience will be considered.
Required Skills
- Strong Communication skills
- Excellent Customer Service abilities
- Knowledge of Freight operations
- Proficiency in Shipment coordination
- Expertise in preparing and managing Documentation
- Understanding of basic Logistics processes
- Familiarity with Import and Export procedures and regulations
- High Attention to detail
- Strong Organizational skills
- Proficiency in MS Excel
- Proficiency in MS Word
- Proficiency in Email systems
- Experience with Shipment systems
- Experience with ERP systems
Work Environment and Details
This is a full-time, on-site position located in Dammam, Eastern Province, Saudi Arabia. The role requires collaboration within a diverse, cross-functional team.
