Customer Services Full-time Jobs in Makkah

Join Rixos Hotels as a Lobby Hostess!
Rixos Hotels, established in 2000, is a luxury hotel chain known for exceptional service and hospitality. As a Lobby Hostess, you will play a vital role in creating memorable experiences for our guests. We invite you to be part of our dynamic team at King Abdullah Economic City.

Key Responsibilities:

• Prepare for daily VIP arrivals regarding room allocation and special requests.
• Register and process check-in/check-out efficiently for VIP guests.
• Provide prompt and courteous service to guests, addressing their requests and inquiries.
• Handle cashiering duties and foreign exchange transactions.
• Maintain effective communication with departments to ensure guest satisfaction.
• Ensure cleanliness of the front office area and adherence to hotel policies.

Qualifications:
Candidates must be Saudi nationals. Prior experience in customer service or hospitality is preferred, with a focus on creating exceptional guest experiences.

If you are passionate about hospitality and are committed to providing outstanding service, we encourage you to apply!

Join Our Team at Hilton!

As a Reservations Agent, you will be the main contact for room reservations at the hotel, providing exceptional service to influence guest decisions to stay with us. Your role includes:

• Converting inquiries into booked stays promptly.
• Responding positively to sales inquiries to develop future leads.
• Identifying and following up on sales leads.
• Ensuring all reservations are accurately completed to meet Guest expectations.
• Providing efficient service while upholding the hotel's brand standards.

To thrive in this position, you should possess a passion for customer service, excellent communication abilities, outstanding administrative skills, and intermediate computer proficiency. Previous experience in a reservations environment is advantageous, along with relevant tertiary qualifications.

At Hilton, we are dedicated to creating remarkable hospitality experiences worldwide, and our Team Members are at the heart of this vision. Join us in our mission to fill the earth with the light and warmth of hospitality!

Join us at Pullman Hotels & Resorts, where life pulses with passion!

As a pioneer in responsible hospitality, Pullman offers an exceptional experience for its guests and a supportive environment for its team members. In this role, you will be a vital part of creating memorable experiences for our customers.

What Is In It For You:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Make a difference through our Corporate Social Responsibility activities, like Planet 21.

What You Will Be Doing:

• Consistently offer a professional and friendly greeting, and provide engaging service to our guests.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Ensure safety and sanitation policies are properly followed when handling food and beverages.

Your Experience And Skills Include:

• Strong focus on guest needs while remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Join Our Team as a Receptionist at Hilton!

Are you passionate about delivering exceptional customer service? At Hilton, we are seeking a Receptionist who will contribute to creating outstanding experiences for our guests from check-in through check-out.

Key Responsibilities:

• Provide reception services for guests, ensuring a warm welcome and efficient check-in/check-out process.
• Manage guest queries and ensure timely resolution.
• Conduct audits as required and keep management informed of guest feedback.
• Sustain high levels of customer service consistently.
• Participate in training and assist with the development of front office team members.
• Have a thorough understanding of hotel room categories, rates, packages, and promotions.
• Optimize room occupancy through effective up-selling techniques.
• Adhere to financial procedures regarding currency and payment acceptance.
• Follow hotel policies on security, fire regulations, and health and safety.
• Assist other departments when necessary.

Requirements:

• Previous experience in a customer-focused role.
• High school diploma or equivalent.
• Positive attitude and excellent communication skills.
• Strong commitment to high-quality customer service.
• Good grooming standards.
• Ability to work independently and as part of a team.
• Competent IT skills.

Preferred Experience:

• Experience in cash handling.

About Hilton:
Hilton is the leading global hospitality company with an impressive portfolio of brands. We are dedicated to providing exceptional guest experiences and nurturing our team members to create a bright future in hospitality together.

Join Our Team as a General Cashier!
As a General Cashier at M Hotel Al Dana Makkah, you will play a key role in ensuring the secure and efficient handling of cash transactions within the hotel. Your responsibilities will include managing cash collections, disbursements, and maintaining accurate cash records, contributing to the financial integrity of our operations.

Key Job Responsibilities:

• Manage the daily cash transactions of the hotel, including cash collections and disbursements.
• Ensure the secure and accurate counting, recording, and depositing of cash.
• Reconcile cash drawers and ensure adequate change funds are available.
• Maintain and control petty cash funds for daily operational needs.
• Verify and process petty cash vouchers and reimbursements.
• Keep detailed records of petty cash transactions.
• Collect and record payments from guests, customers, and colleagues.
• Prepare and deposit cash receipts in a timely manner.
• Reconcile cash receipts with revenue reports.
• Generate daily, weekly, and monthly reports related to cash transactions.
• Provide cash-related data and insights to the Finance Manager for financial analysis.
• Assist in the preparation of financial statements as needed.
• Ensure the safety and security of cash at all times.
• Implement and maintain cash control and safeguarding procedures.
• Report any discrepancies or irregularities in cash handling.
• Ensure compliance with financial regulations and company policies related to cash handling.
• Assist in internal and external audits related to cash transactions.
• Provide training and guidance to colleagues on cash handling policies and procedures.
• Foster open communication and cooperation among team members.
• Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
• Adhere to hotel environmental, health, and safety procedures and policies.

A cashier is required to work in a dynamic commercial environment, where he will be responsible for receiving customers, recording sales, and conducting cash and electronic payment transactions accurately and professionally. The position requires experience in using modern point-of-sale systems, excellent communication skills with customers, and the ability to work under pressure during peak times. The ideal candidate should possess honesty and accuracy in handling money, strong mathematical skills, and the ability to solve simple problems related to payments and invoices.

Required customer accountant (cashier) to work in a commercial environment, where you will be responsible for receiving customers, recording sales, and managing financial transactions accurately and professionally. Tasks include operating point of sale systems, issuing invoices and receipts, handling cash and electronic payments, and assisting customers with their inquiries related to products and services. We are looking for a candidate with excellent communication skills, accuracy in dealing with numbers, and the ability to work under pressure while maintaining an exceptional level of customer service. - A health card is required - Work in the central area - The campus

Job Advertisement: Sales Representative (Construction Materials Sector)

We are looking for ambitious talents in our company to join the field sales team, to contribute to expanding our market share and attracting new customers in the construction sector.

What will you offer the company?
Customer Attraction: Actively searching for contracting companies and construction projects and building strong partnerships with them.

Achieving Sales Goals: Working to increase sales of our construction materials to meet the required targets.

Accuracy and Follow-up: Commitment to accurately record orders and regularly follow up on supply and financial collection operations.

Benefits and Rights:
Fixed Monthly Salary: Paid regularly in appreciation of your efforts and commitment.

Incentive Commission System: In addition to the salary, there are rewarding commissions paid based on the achieved performance (details and precise calculation mechanism will be agreed upon in the personal interview).

Professional Work Environment: Provides you with the necessary support for success and professional growth.

Required field sales representative to attract contracting projects, security and safety, and elevators. Conditions: - A car is required. - Residency in the city of Mecca is required. - Preparing periodic reports on sales and market activities. - The ideal candidate must possess excellent communication skills and the ability to work under pressure. - Previous experience in sales and marketing.

About Almarai:
Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai is ranked as the number one FMCG Brand in the MENA region, providing nutritious and healthy products to consumers of all ages.

About the Role:
We are seeking a Senior Cashier to oversee junior cashiers and ensure accurate cash collection. This role involves daily lodgments of cash receipts and maintaining integrity in financial transactions.

Requirements:

• Diploma degree in accounting or a related field.
• Minimum 1 year experience in a commercial organization, preferably FMCG.
• Experience in an Electronic Data Processing environment.
• Excellent verbal and written communication skills in Arabic & English.

Almarai offers a competitive package including generous leave, medical coverage, discretionary bonuses, and opportunities for training and development. Join our expanding global business and contribute to our success!

About the Job
At Mövenpick Hotels & Resorts, we take pride in offering a welcoming and exceptional level of service. As a Receptionist (Front Desk), you will be responsible for ensuring that guests enjoy a smooth and efficient check-in and check-out process, while also managing various front desk operations to maximize guest satisfaction.

Job Purpose
This position is crucial for the daily operation of the Front Desk, ensuring every guest is treated with care and professionalism.

Primary Responsibilities

• Assist guests with check-in and checkout, and manage cashiering duties.
• Welcome guests and register them according to hotel standards, issuing room keys.
• Ensure repeat guests and VIPs receive special recognition and services.
• Collaborate with other departments to meet guest requests and needs.
• Handle guest complaints and comments effectively and tactfully.
• Maintain guest privacy and confidentiality at all times.
• Be alert on matters concerning in-house credit.

Other Responsibilities

• Maintain knowledge of food & beverage services as well as hotel services.
• Be familiar with hotel safety and emergency procedures.
• Report for duty on time and in a clean uniform.
• Maintain high standards of personal appearance and hygiene.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent proficiency in English; proficiency in Turkish, French, Japanese, Chinese, Spanish, Indonesian, Malaysian or Urdu with valid certification is required.

Additional Information

• Good communication and customer service skills.
• Team player, self-motivated, and energetic.
• Professional grooming at all times.

This position is strictly for Saudi Nationals only. If you meet the mandatory requirements, we encourage you to apply by submitting your updated CV along with Language Certification copies.

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.

Join Nua-Fit, a high-end Pilates centre in Jeddah, where we strive to provide an elite experience to our members.

As a Front Desk Administrator, you will play a crucial role in enhancing the guest experience. Your responsibilities will include:

• Front Desk & Guest Relations: Welcome guests professionally and provide tours of the facility. Manage incoming and outgoing calls.
• Sales & Client Support: Assist clients in selecting package options and support them in their decision-making process. Ensure excellent customer service and effective problem resolution.
• Administrative Tasks: Handle emails, organize files, and maintain both digital and physical documentation.
• Supplier & Partner Support: Manage orders and ensure active stock levels.

About You:
You should be professional, patient, and committed to enhancing the guest journey. Key attributes include:

• Empathy and calmness in handling guest concerns.
• Strong problem-solving skills.
• Excellent listening and communication abilities.
• A quick learner with a sound understanding of operational procedures.
• Fluency in English and Arabic.

We are looking for a cashier to join our team, where you will be responsible for welcoming customers, recording sales, and issuing invoices and receipts accurately and professionally. The required candidate must have excellent skills in dealing with customers and managing cash and electronic transactions, in addition to the ability to use modern point-of-sale systems. The accountant will also follow up on cash register balances and ensure the accuracy of daily financial operations and provide outstanding customer service that reflects a positive image of the institution. It is very important to have a valid health card or the ability to issue a health card immediately if it is not available.

Join the Team at Raffles & Fairmont the Red Sea
Raffles & Fairmont the Red Sea is seeking a dedicated General Cashier to ensure seamless financial operations within our luxurious resort environment. Set within the majestic landscapes of the kingdom's Red Sea Project, our resort is designed to provide visitors with an unforgettable nature-focused experience.

Key Responsibilities:

• Prepare daily bank deposits and manage all house funds.
• Ensure adherence to company policies regarding cash handling and management.
• Count and verify daily cash receipts, documenting all transactions accurately.
• Consolidate and make timely bank deposits while reconciling cash submissions from departments.
• Maintain accurate financial records and address any discrepancies with management.
• Train and support cashiers in cash handling procedures.

Qualifications:

• Diploma/Degree in Hospitality Management, Accounting, or equivalent.
• Minimum of 1-2 years of experience in accounting, with at least 1 year in a similar role.
• Strong understanding of luxury guest expectations and proactive problem-solving abilities.
• Fluency in English, both oral and written.

Personal Attributes:

• Pleasant personality with a neat appearance.
• Team-oriented and customer-focused approach.
• Willingness to work flexible hours to meet business needs.

About Lebara Mobile KSA:
Lebara Mobile KSA is a leading telecommunications company and a multi-award-winning virtual network operator (MVNO) providing high-quality mobile services across the Kingdom. We operate in the telecom industry, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.

Job Objectives:
- Managing and implementing sales channel management strategies through POS and annual sales plans/targets.
- Ensure achieving the sales targets assigned by the CSO to the indirect sales function.
- Establish the proper sales network of point of sales locations covering both penetration & expansion in main cities or targeted remote areas.
- Monitor & enhance the quality performance & activations generated from the indirect sales channel leading to quality sales and long-term revenue in alignment with sales strategy.
- Design indirect sales commission schemes to fulfill Lebara’s overall strategy & profitability.
- Escalate updated market feedback related to competitors.
- Resolve operational obstacles affecting overall performance negatively.
- Strengthen and increase the number of sales points to increase market share versus competitors.
- Support and guide partner teams to ensure product availability at all sales points.

Key Duties & Responsibilities:
- Conduct market visits to POSs and groceries in the area of responsibility.
- Ensure stock availability across all sales channels.
- Ensure product awareness across all sales channels.
- Achieve assigned sales targets across various sales channels.
- Solve problems within various sales channels.
- Ensure sales channel satisfaction and loyalty towards Lebara.
- Maintain efficiency and effectiveness in time to market.

Minimum Job Qualifications Requirement:
- High school diploma / Bachelor’s / Diploma in Business Administration, Marketing or equivalent from an accredited university.
- Fluent in Arabic and English.

Minimum Work Experience:
- Minimum of 2 years’ experience in Sales or a related field.

Desired Skills and Experience:
- Skills: Negotiation, Follow-up, Communication, Leadership, Quick Learner, Time Management, Analytical Skills, and Influencing others.

Job Purpose

Managing and activating the social media channels for a company specializing in hotel bookings in Makkah and Madinah in a way that serves sales, generates demand, and supports customer service, through organized content, seasonal campaigns, and turning interactions into inquiries and actual bookings, not just views.

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Role Scope

• The role is operational + analytical, not just creative.

• Works directly with:

  • Reservation Management

  • Customer Service (WhatsApp)

  • Paid Advertising

• Focuses on Makkah & Madinah Hotels + Seasons.

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Key Responsibilities

1. Channel Management

• Managing accounts:

  • Snapchat 

  • Tiktok

  • Instagram

  • X (Twitter)

• Scheduling content according to:

  • Seasons (Ramadan – Umrah – Holidays)

  • Enriching and educational content

• Maintaining the tone and identity of the company (professional, reliable, not overly promotional).

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2. Revenue-Oriented Content

• Producing content that serves:

  • Proximity to the holy mosque

  • Views

  • Economic options

  • Early booking

• Linking all content to:

  • Clear Call to Action (WhatsApp / Link)

  • Scenario of expected questions from the customer

• Working with the team to ensure:

  • Content matches real capabilities

  • Not creating misleading expectations.

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3. Managing Seasonal Campaigns

• Preparing content plans for:

  • Ramadan

  • The last ten days

  • Hajj

  • Peak seasons

• Recycling successful content.

• Supporting advertising campaigns with consistent content.

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4. Integration with Customer Service

• Coordinating with the WhatsApp team to ensure:

  • Responses are consistent with posted messages

  • Knowing the most frequently asked questions coming from social media

• Suggesting improvements for:

  • Automated responses

  • Welcome messages

  • Customer journey pathways.

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5. Analysis and Performance Measurement

• Tracking indicators such as:

  • Number of inquiries from each platform

  • Type of customers (serious / curious)

  • Top converting content

• Preparing brief reports:

  • Weekly (operational)

  • Monthly (analytical)

• Providing actionable recommendations (stop / enhance / modify).

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KPIs

• Number of inquiries via WhatsApp from social media

• Cost per inquiry (including ads)

• Real engagement rate (not just Views)

• Content that led to actual bookings

• Adhering to the schedule and seasons

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Required Skills

Core Skills

• Deep understanding of social media platforms (especially Snapchat).

• Clear Arabic writing suitable for the religious/spatial context.

• Ability to convert information into short and compelling content.

• High organization and scheduling.

Analytical Skills

• Reading Insights

• Linking performance to sales

• Understanding the customer journey from content → WhatsApp → Booking

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Preferred Experience

• Experience in:

  • Tourism / bookings / hotels / Makkah

• Working with sales or customer service teams.

• Previous experience with seasonal content.

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What this job is NOT

• ❌ This is not a "content creator only" job.

• ❌ This is not a general trends job.

• ❌ This is not a personal account or Influencer.