Job Description
Job Title: Hotel Receptionist
Responsibilities:
1. Greeting guests: Welcoming guests upon their arrival and providing necessary assistance.
2. Check-in and check-out procedures: Managing check-in and check-out operations accurately and swiftly.
3. Answering inquiries: Providing information about the hotel, its services, and the surrounding areas.
4. Managing bookings: Handling the reservation system, confirming and modifying bookings when necessary.
5. Problem solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.
6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.
7. Keeping records: Accurately documenting necessary information such as guest data and payments.
Qualifications:
- Good communication skills.
- Ability to handle pressure.
- Knowledge of basic computer skills.
- Previous experience in the hospitality field is preferred.
- Excellent English language skills.