Technical Support Jobs for Female in Saudi Arabia

Job Title: Customer Service Specialist

Job Description: Responsible for establishing and defining performance indicators and quality standards in customer service. Also participates in developing customer service procedures and guides to ensure the highest levels of quality and professionalism. The job includes analyzing the strengths and weaknesses of the current system and preparing relevant documents and reports.

Main Duties and Responsibilities:

• Conducting in-depth studies and analyses to identify key performance indicators and quality standards.
• Participating in updating procedures and customer service guides to ensure an effective response to customer demands and requirements.
• Developing innovative programs that contribute to enhancing the customer experience and exceeding their expectations.
• Analyzing data to identify gaps in the system and developing appropriate remedial plans.

Benefits: Working 6 days a week, professional work environment.

Qualifications: Bachelor's degree in Business Administration, Marketing, Advertising and Marketing Communication, Public Relations, or Customer Service.

Preferred Certifications: MCSE 2003, Microsoft Office Specialist, CCNA, Cambridge IT certifications, and training certifications in human resources.

Languages: Proficiency in Arabic and English.

Join the WadClinic team as a Customer Service Representative!
We at WadClinic are looking for a distinguished Customer Service Representative who enables us to provide effective support to our clients. You will play a vital role in ensuring a satisfactory experience for customers by handling their inquiries and providing appropriate solutions.

Responsibilities:

• Receiving inbound calls from customers and responding to their inquiries accurately and professionally.
• Providing solutions to the problems faced by customers as quickly as possible.
• Recording call details and updates accurately in the system.
• Following up on orders and complaints until they are successfully closed.
• Maintaining a high level of customer satisfaction and service quality.
• Adhering to company policies and operational procedures.
• Cooperating with various departments to ensure optimal service delivery.

Required Skills:

• Excellent communication skills (verbal and written).
• The ability to solve problems quickly and effectively.
• Active listening skills and understanding of customer needs.
• The ability to work under pressure and within a team.
• Proficiency in using call center systems and basic computer programs.

Join our customer service team!
Alfalah Auto Company is looking for an outstanding customer service representative to join its team in Dammam. We believe that providing excellent customer service is key to building long-term relationships with our clients.

Qualifications required:

• High school diploma as a minimum.
• Previous experience in car rental or customer service is preferred.
• Excellent communication skills.
• Ability to professionally handle various types of customers.
• Commitment and discipline in timing.

Benefits:

• A monthly salary ranging from 5000 to 5500 Saudi Riyals.
• Additional incentives according to the company's policy.
• A motivating work environment that supports professional growth.