Technical Support Jobs in Saudi Arabia

• Welcome and professionally serve visitors.
• Sell tickets and additional products such as popcorn and beverages.
• Prepare and serve food items in the food area.
• Maintain cleanliness and organization of the workplace.
• Address customer inquiries and resolve simple issues.

• Variable shifts (Morning/Evening)
• 6 working days per week
• 1 day off

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while addressing inquiries, complaints, and requests.
• Maintain up-to-date knowledge of all promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
• Maintain an accurate room status and respond to incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify opportunities for up-selling.

• Customer-focused with a proactive personality.
• Courteous, dynamic, and approachable.
• Professional and capable of establishing effective relationships with internal and external customers.
• Able to work independently within a structured environment.

• Administer and maintain technical devices: Install and maintain computers, printers, and peripheral devices, ensuring they are ready for operation.
• Network and communication management: Monitor the internal network, ensure stable connectivity between branches and departments, and troubleshoot any technical faults.
• User support: Provide direct technical support to employees, assisting them in resolving software and hardware issues.
• Software installation and updates: Install essential software and regularly update it to prevent vulnerabilities and ensure optimal performance.
• Information security assurance: Implement security policies, perform backups, and protect systems from viruses and intrusions.
• Documentation: Prepare technical reports, document faults and solutions, and create internal user guides.
• Participate in technology projects: Assist in planning and executing new technological initiatives or infrastructure development.
• Coordinate with suppliers: Liaise with technical service providers or external support companies to resolve issues or purchase equipment.
• Continuously stay updated: Keep abreast of the latest technological developments and apply the most suitable ones to enhance the work environment.

• Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
• Minimum of 5 years of experience in the same field.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience in network management (TCP/IP, DNS, VPN).
• Problem-solving and critical thinking skills.
• Good communication abilities and technical support skills.

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

• Handle customer inquiries related specifically to pipes and piping systems products.
• Process and manage sales orders, quotations, and order confirmations for pipe products.
• Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
• Follow up on order status, deliveries, and customer requirements.
• Maintain accurate order records and customer information in the system.
• Support the sales team in managing project orders and contractor requirements.
• Follow up on collections and outstanding invoices with customers when required.
• Assist customers with technical or product-related inquiries related to piping systems.
• Ensure high customer satisfaction through professional communication and timely follow-up.

• Suitable educational qualification.
• 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
• Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
• Experience in receiving, inspecting, and pressure testing thermal pipe networks.
• Good communication and customer handling skills.
• Ability to manage sales orders, delivery coordination, and collections follow-up.
• Strong attention to detail and customer service orientation.

• Installing, maintaining, and repairing electronic control systems.
• Maintaining records of work performed and parts used utilizing computer-based maintenance management systems.
• Testing equipment for faults, diagnosing problems, and replacing or repairing defective parts.
• Performing periodic calibration of instruments and devices.
• Providing support to engineers and other professionals on projects and program implementations.
• Complying with safety, health, and environmental procedures and regulations.
• Assisting other business units on issues pertinent to job functions and conducting checks to ensure safety and quality standards.
• Participating in any strategic and operational initiatives as required.

• A minimum of 0-2 years of relevant experience.
• A Diploma/Degree in electronics, instrumentation, or a related field.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.

Job Overview

We are seeking a highly skilled and creative specialist to lead our customization operations, including graphic design, advanced printing techniques, and professional laser engraving. The ideal candidate must have strong technical expertise in operating commercial-grade equipment and delivering premium-quality customized products.

Key Responsibilities

• Design and develop high-quality custom artwork for retail and corporate clients.
• Prepare production-ready files with accurate color profiles and material settings.
• Operate advanced printing systems (DTF, UV, Sublimation, Heat Press).
• Operate and calibrate professional laser engraving & cutting machines (CO2 / Fiber).
• Adjust laser parameters (speed, power, frequency) based on material type.
• Handle engraving on wood, leather, acrylic, metal, glass, and promotional items.
• Ensure precise finishing standards and premium product quality.
• Troubleshoot technical issues and perform routine machine calibration.
• Manage workflow, production timelines, and quality control.
• Suggest creative product ideas and customization options to increase sales.
• Train junior staff if required.

Required Qualifications

• Proven experience in commercial printing and laser engraving.
• Advanced proficiency in Adobe Photoshop & Illustrator.
• Strong understanding of materials, engraving depth control, and color management.
• Experience with high-end laser machines preferred.
• Excellent attention to detail and quality standards.
• Ability to work independently and manage multiple custom orders.

What We Offer

• Opportunity to work with professional-grade equipment.
• Creative environment with growth potential.
• Competitive salary based on experience.
• Performance-based incentives

• CRM data is accurate, structured, and consistently maintained
• Leads are assigned, followed up, and converted efficiently
• Sales pipeline is fully visible with reliable forecasting
• Customer inquiries and complaints are tracked and resolved within defined SLAs
• Customer satisfaction and retention metrics are continuously improving
• Marketing efforts are clearly measurable with defined ROI
• CRM adoption across teams is high with full process compliance
• Reporting is timely, accurate, and actionable

• Administer and maintain the CRM system, including configuration, user access, and workflows
• Ensure integration between CRM, Inqlha application, operations platform, marketing tools, and communication channels
• Continuously optimize CRM structure to align with business needs
• Maintain high-quality customer and lead data through validation, cleansing, and standardization
• Define and enforce data entry standards and governance rules
• Perform regular data audits and ensure accurate customer segmentation
• Monitor and analyze sales pipeline performance
• Ensure proper lead assignment, tracking, and timely follow-up
• Provide accurate pipeline reporting and sales forecasting
• Track and manage all customer interactions
• Ensure all customer issues are logged and resolved
• Coordinate with Operations, Sales, and Technical teams
• Identify recurring issues and recommend improvements
• Track and manage customer requests and orders through the Inqlha application
• Monitor user activity and behavior on the platform
• Support onboarding of new users and guide them on using the platform
• Design and implement automation workflows
• Support alignment between Marketing, Sales, and Operations teams
• Train internal users on CRM usage and best practices

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
• 2–4 years of experience in CRM management, customer service, or sales operations
• Hands-on experience with CRM platforms

• Strong analytical and data interpretation skills
• High attention to detail and data accuracy
• Excellent communication and cross-functional coordination
• Ability to manage multiple priorities in a fast-paced environment

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

Join Indra Group as an IT Technician!

About Indra: Indra is a global leader in technology and consulting, dedicated to developing mission-critical solutions across various sectors, including transport and mobility. As our team grows in the Middle East, we are looking for an IT Technician to support our Urban Mobility projects in Riyadh.

Role Summary: As an IT Technician, you will provide technical support for key transport projects, ensuring optimal performance of IT infrastructure that supports urban transit systems.

Key Responsibilities:

• Install, configure, and maintain hardware and software.
• Monitor and support IT systems, networks, and virtual environments.
• Diagnose and resolve incidents related to software, hardware, and connectivity.
• Manage user accounts and access configurations.
• Prepare technical documentation and reports.
• Conduct functional testing of software.

Qualifications & Experience:

• Degree in Computer Engineering or related field.
• Minimum 4 years of IT support experience.
• Knowledge of networking fundamentals, Windows & Linux administration, and virtualization technologies.

Languages: Arabic (required), English (required), Spanish (valued).

What We Offer: Be part of a high-impact Mobility project with opportunities for professional growth in a global environment focused on innovation and excellence.