Technical Support Jobs in Saudi Arabia

Join Our Team as a Customer Service Specialist!
Al Mawahib Office is seeking a dedicated and committed individual to join our customer service team located in Dammam. As a Customer Service Specialist, you will play a crucial role in providing exceptional service and understanding our clients' needs in the recruitment sector.

Key Responsibilities:

• Provide outstanding service to our customers, understanding their needs and requirements.
• Manage inquiries and complaints efficiently and professionally.
• Interact with clients via phone, email, or in-person.
• Develop and implement successful recruitment strategies.

Qualifications and Experience:

• Proven experience in customer service and recruitment.
• Excellent communication skills in Arabic and English.
• Strong negotiation and problem-solving abilities.
• Ability to work under pressure in a dynamic environment.

If you believe you have the required skills and experience, please send your CV to j@*********** with the subject line 'Customer Service Specialist'. We look forward to welcoming you to our exceptional team!

Join Our Team as a Customer Care Agent!
At KONE, certified as a Top Employer, we are committed to creating a world of work that values collaboration, diversity, and employee well-being. We're looking for an energetic and enthusiastic Customer Care Agent to be part of our team in Jeddah.

Your Responsibilities:

• Callout Handling:
  Manage various types of contacts including alarm calls and customer queries. Ensure timely dispatch and follow-up on incidents. Provide safety instructions and support supervisors in resolving open cases.
• Inbound Communication:
  Resolve queries and complaints, ensuring timely communication of resolutions to customers.
• Outbound Call Handling:
  Conduct customer satisfaction surveys and support local marketing initiatives.
• 24/7 Service Monitoring:
  Monitor customer service operations ensuring availability and responsiveness across shifts.

Are You the Right Fit?
We seek candidates with a Bachelor or Diploma degree, minimum two years of customer service experience, excellent communication skills, and fluency in English and Arabic. You should be a motivated, goal-oriented individual with a focus on customer service.

What We Offer:

• A dynamic team environment.
• Comprehensive learning and development programs.
• Regular feedback and opportunities for individual development.
• A value-based culture emphasizing trust, respect, and sustainability.

Join us at KONE and help shape the future of cities!

Join Kuehne+Nagel as a Customer Care Specialist in Air Logistics

At Kuehne+Nagel, we go beyond logistics. Our operations team plays a pivotal role in streamlining processes and ensuring the smooth flow of inventory and shipments. Your work will be crucial in delivering essential supplies like medical products and high-tech components on time.

Role Overview:
The Customer Care Specialist is part of our dedicated location team, responsible for direct interactions with customers. Your role will include:

• Proactive customer service and problem-solving
• Monitoring customer shipments and providing updates
• Incorporating customer requirements into our systems
• Creating and reviewing performance reports
• Collaborating with sales and account management teams

Requirements:

• Degree in logistics, supply chain, or related field
• Minimum of 2 years experience in freight forwarding, focusing on Air Logistics
• Strong analytical, organizational, and problem-solving skills
• Fluent communication in English

What We Offer:
We provide a supportive environment for professional growth within a dynamic and fast-developing company, complete with benefits and competitive salary that rises with your development within the Kuehne+Nagel Group.

If you are dedicated to putting customers at the forefront of everything you do, we invite you to apply and become part of our impactful team.

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Join Extensya as a Customer Service Representative!

We are excited to announce an opportunity for a dedicated Customer Service Representative in our call center located in Jeddah. At Extensya, we pride ourselves on our commitment to customer satisfaction and operational excellence.

About the Role:
As a Customer Service Representative, you will play a critical role in enhancing our client's customer experience. You will be the primary point of contact, assisting customers with their inquiries and ensuring their needs are met promptly and professionally. Your ability to communicate in both Arabic and English will be essential in this versatile role.

Key Responsibilities:

• Handle customer inquiries effectively over the phone.
• Maintain a professional demeanor and cultivate relationships with clients.
• Work collaboratively in a team environment to meet service targets.
• Utilize basic computer skills to manage customer interactions.

Requirements:

• Proficient in English with the ability to communicate effectively in both Arabic and English.
• Willingness to work on a rotational weekly shift schedule.
• Availability to work 5 days a week.
• Basic computer skills required.

Work Environment:
This position is on-site at the company’s office in Jeddah, providing a professional work environment within the call center industry. If you are looking to grow in a dynamic and supportive setting, we invite you to apply and join our team at Extensya.

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join ALYAMAMA PSSD as an Information Technology Technician!
We are seeking a dedicated and skilled technician to enhance our IT support team in Jubail, Saudi Arabia. As a vital member of our organization, you will be responsible for maintaining and configuring workstations, providing top-notch user support, and troubleshooting technical issues.

Responsibilities:

• Install, configure, and maintain workstations and laptops (Windows).
• Provide hardware and software support for desktops and laptops.
• Deliver user support and basic training on O365 applications.
• Provide technical support for LAN/WAN networks.

Qualifications:

• Diploma in Information Technology or a related discipline.
• 1-2 years of experience in a similar role.

Required Skills:

• Hands-on experience with O365 applications (Teams, Outlook, OneDrive).
• Strong communication skills and a willingness to learn.

Apply now to be a part of one of the largest and diversified groups in Saudi Arabia, contributing to various projects across the nation.

Join ALYAMAMA PSSD as an Information Technology Technician!
We are seeking a dedicated and skilled technician to enhance our IT support team in Jubail, Saudi Arabia. As a vital member of our organization, you will be responsible for maintaining and configuring workstations, providing top-notch user support, and troubleshooting technical issues.

Responsibilities:

• Install, configure, and maintain workstations and laptops (Windows).
• Provide hardware and software support for desktops and laptops.
• Deliver user support and basic training on O365 applications.
• Provide technical support for LAN/WAN networks.

Qualifications:

• Diploma in Information Technology or a related discipline.
• 1-2 years of experience in a similar role.

Required Skills:

• Hands-on experience with O365 applications (Teams, Outlook, OneDrive).
• Strong communication skills and a willingness to learn.

Apply now to be a part of one of the largest and diversified groups in Saudi Arabia, contributing to various projects across the nation.

Join KONE as a Customer Care Agent!
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers, specializing in callouts, inbound customer queries, and outbound customer calls. The agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Responsibilities:

• Callout Handling: Manage various types of contacts including alarm calls, test calls, and customer calls. Provide safety instructions and ensure effective communication during emergencies.
• Inbound: Receive and resolve queries and complaints, following up internally as necessary. Communicate resolutions to customers.
• Outbound Handling: Conduct customer satisfaction surveys and support marketing initiatives.
• 24/7 Service Monitoring: Monitor and manage customer service operations, supporting the operations team with report preparation and data tracking.

Requirements:
- Bachelor or Diploma Degree holder.
- Minimum two years of customer service experience.
- Excellent communication skills in English and Arabic.
- Strong IT skills and stress tolerance.
- Highly motivated and organized self-starter with a focus on high customer service levels.

What we offer:
- A collaborative and dynamic team environment.
- Comprehensive learning and development programs.
- Opportunities for individual development, mentoring, and coaching.
- A culture of sustainability and innovation.

Join Kuehne+Nagel as a Customer Care Specialist in Jiddah!
In this dynamic role, you will play a key part in optimizing processes and ensuring the smooth flow of inventory and shipments. Your contributions will directly impact timely deliveries of essential medicines and critical supplies, from wind turbine components to semiconductors.

Your Responsibilities:

• Provide proactive advice and consult with customers to ensure satisfaction.
• Monitor customer shipments, offering proactive updates and resolving issues before they escalate.
• Incorporate and transfer customer requirements into the Kuehne+Nagel systems.
• Create and review reports as needed, including performance analysis.
• Collaborate with sales and account management teams to exchange knowledge and enhance service.

What We Expect From You:

• A degree in logistics, supply chain, or a similar field.
• A minimum of 2 years' experience in freight forwarding, with a focus on air logistics.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with fluency in English.

What We Offer:
You will be part of an employee-friendly environment where you can grow your skills in transportation logistics. We provide a competitive salary along with opportunities for further development within the Kuehne+Nagel Group.

About Kuehne+Nagel:
Kuehne+Nagel is a global leader in logistics and supply chain solutions, with over 82,000 employees in nearly 100 countries. We are committed to making a real difference by delivering essential items and innovative solutions to our communities and clients worldwide.

Join Kuehne+Nagel as a Customer Care Specialist in Jiddah!
In this dynamic role, you will play a key part in optimizing processes and ensuring the smooth flow of inventory and shipments. Your contributions will directly impact timely deliveries of essential medicines and critical supplies, from wind turbine components to semiconductors.

Your Responsibilities:

• Provide proactive advice and consult with customers to ensure satisfaction.
• Monitor customer shipments, offering proactive updates and resolving issues before they escalate.
• Incorporate and transfer customer requirements into the Kuehne+Nagel systems.
• Create and review reports as needed, including performance analysis.
• Collaborate with sales and account management teams to exchange knowledge and enhance service.

What We Expect From You:

• A degree in logistics, supply chain, or a similar field.
• A minimum of 2 years' experience in freight forwarding, with a focus on air logistics.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with fluency in English.

What We Offer:
You will be part of an employee-friendly environment where you can grow your skills in transportation logistics. We provide a competitive salary along with opportunities for further development within the Kuehne+Nagel Group.

About Kuehne+Nagel:
Kuehne+Nagel is a global leader in logistics and supply chain solutions, with over 82,000 employees in nearly 100 countries. We are committed to making a real difference by delivering essential items and innovative solutions to our communities and clients worldwide.

Join AlKhaleejion as a Receptionist & Customer Service Representative!
AlKhaleejion Kitchens, a leading kitchen manufacturer in Saudi Arabia, is seeking a friendly and professional Receptionist and Customer Service Representative to join our dynamic team. With over 20 years of experience and a reputation for innovative designs and quality products, AlKhaleejion offers a welcoming environment for all visitors.

Responsibilities:

• Greet and assist customers and visitors professionally.
• Schedule appointments and maintain an organized reception desk.
• Coordinate with other departments to ensure seamless office operations.
• Maintain records and perform administrative tasks as assigned.
• Resolve customer complaints or escalate issues when necessary.

Requirements:

• Bachelor's degree or diploma in business administration or related field.
• At least one year of experience in a receptionist or customer service role.
• Excellent communication and interaction skills.
• Fluency in English; Arabic is a plus.

If you are interested in joining our team, please send your CV to j@**********************.

Join Red Sea Global as a Customer Care Representative!

At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.

Job Purpose:
Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.

Job Responsibilities:

• Coordinate with the Reservations team and service providers to ensure accurate bookings.
• Develop guest-facing communications to enhance experiences.
• Process bookings and manage inquiries through various channels.
• Provide warm welcomes and assist with arrivals and special needs.
• Document and update guest information accurately.
• Participate in alignment and management meetings to address operational issues.
• Analyze guest feedback to propose service improvements.

Technical Competencies:

• Proficiency in Booking & Reservation Systems
• Strong Customer Communication Skills
• Data Management Expertise
• Operational Coordination Ability

Join Red Sea Global as a Customer Care Representative!

At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.

Job Purpose:
Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.

Job Responsibilities:

• Coordinate with the Reservations team and service providers to ensure accurate bookings.
• Develop guest-facing communications to enhance experiences.
• Process bookings and manage inquiries through various channels.
• Provide warm welcomes and assist with arrivals and special needs.
• Document and update guest information accurately.
• Participate in alignment and management meetings to address operational issues.
• Analyze guest feedback to propose service improvements.

Technical Competencies:

• Proficiency in Booking & Reservation Systems
• Strong Customer Communication Skills
• Data Management Expertise
• Operational Coordination Ability