مدير فرع شركة Jobs in Saudi Arabia

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract, develop, and retain talent.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* High skills in communication, problem-solving, and customer service.

* Flexibility to work evenings, weekends, and public holidays

About the Branch Director Role

Khazeen is seeking a Branch Director to manage the overall operations of its Riyadh, Saudi Arabia branch. This full-time position requires a leader with over 10 years of experience to ensure the branch operates effectively and efficiently, aligning with industrial best practices and supporting Khazeen's strategic objectives.

Operational Leadership and Management

The Branch Director will establish coordination mechanisms across branch operations to guarantee safety and enhance operational efficiency and effectiveness. This includes leading production and maintenance processes for safe product handling and the operation of industrial assets. A key focus will be on continuously improving operating processes to align with industry best practices and implementing a control system to measure and improve performance.

Performance Monitoring and Improvement

This role involves continuously monitoring industrial operations' performance and taking necessary corrective actions. The Branch Director will ensure the efficient execution of approved investment projects to upgrade the asset base and that maintenance engineering processes meet best-in-class standards for operational excellence. Meeting internal operating objectives and target performance levels agreed upon by Business Units is also a core responsibility.

Strategic Contribution and Development

The Branch Director will collaborate on the development of Khazeen's Strategic Plan and Yearly Budget for operations. This includes directing all technical activities related to investment projects, such as planning, engineering, contractor assessment, and construction. Recommendations for investments and resources to improve operational efficiency and effectiveness will be essential. The role also involves networking with industry professionals to foster knowledge-sharing and collaboration, and identifying opportunities for growth by benchmarking Khazeen's practices against competitors.

Qualifications and Experience

Candidates should possess a Bachelor’s Degree in Mechanical or Industrial Engineering or an equivalent qualification. An MBA is considered a plus. A minimum of 10 years of professional experience is required, with at least 2 years in a managerial capacity.

Team Development and Standards

The Branch Director is responsible for keeping the team updated on relevant local and international standards, trends, and work practices. This includes identifying measures for effective adaptation and deployment within Khazeen to ensure the team is equipped with current industry knowledge and best practices.

About the Role

The Apple Retail Store Manager delivers an exceptional customer experience, bringing together the best of Apple and specialized expertise to help individuals achieve what they love. Apple is committed to fostering a culture where everyone feels they belong and is inspired to do their best, viewing inclusion as a shared responsibility.

Role Responsibilities

As an Apple Store Manager, you will lead, coach, and develop a team to deliver outstanding customer experiences. You will actively engage in customer interactions, guiding your team to achieve performance goals and business priorities. This role involves leading key objectives within specific store areas, as well as company-wide priorities, collaborating with others to implement strategies and achieve Apple's goals.

Key Tasks

• Lead a team, developing and empowering each member to achieve learning, growth, performance, and development goals.
• Assist in recruiting, training, and developing a diverse, high-performing team, ensuring retention.
• Actively participate in leading the store floor by engaging with team members and customers, modeling best practices, and ensuring business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, partnering with leadership, business partners, or HR as needed.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within designated functional areas.
• Maintain and adhere to company policies and procedures, protecting all company assets, including confidential business information, customer information, team member information, and financial information.
• Contribute to an inclusive environment by respecting individual differences and showing curiosity to learn.
• Embody Apple's values of inclusion and diversity in daily activities.
• Act as a role model in inclusive leadership behaviors, building and developing diverse teams and retaining them.
• Take necessary actions to create a safe, respectful, and inclusive environment for all team members.
• Perform other duties as assigned.

Qualifications and Requirements

• Ability to work a schedule that meets business needs, which may include evenings, weekends, and holidays in the store.
• Commitment to punctuality, in line with local laws, considering any approved accommodations.
• Proficiency in English and the local language, both written and spoken.
• Experience leading others in retail, sales, or a related field.

Required Skills

• Leadership
• Coaching and Mentoring
• Team Development and Retention
• Customer Experience Excellence
• Sales Acumen
• Recruiting and Training
• Store Floor Leadership
• Problem Solving and Conflict Resolution
• Decision Making
• Effective Communication
• Providing Feedback
• Integrity
• Ability to exceed goals and persevere in achieving them despite obstacles and setbacks.
• Ability to meet commitments and establish mechanisms to encourage others to do the same.
• Ability to build trust within the team and operate with a high level of integrity.
• Ability to make sound and timely decisions by asking questions, using analysis, experience, and judgment.
• Ability to adapt communication style to different audiences.
• Ability to provide support and guide others through challenges while remaining calm in a fast-paced retail environment.

Additional Details

This role is available full-time in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in leading individuals within the retail, sales, or a similar field. Apple is committed to providing an inclusive work environment where everyone feels they belong, believing that accessibility is a fundamental human right.

About the Role

Majid Al Futtaim is seeking a dedicated Store Associate Manager to join their Lifestyle division in Riyadh, Saudi Arabia. This full-time position is responsible for driving sales performance, ensuring operational excellence, and delivering an exceptional customer experience. The Store Associate Manager will oversee day-to-day store operations, lead and develop the store team to achieve business objectives, and uphold the brand's image.

The role involves achieving sales targets, managing store teams for maximum profitability, maintaining brand and company image, ensuring operational compliance, and providing outstanding customer service. This position holds full accountability for the daily operations of the store and its workforce, aligning with the overarching business goals of Majid Al Futtaim Lifestyle.

Key Responsibilities

• Achieve sales targets and drive store profitability.
• Manage and develop store teams to enhance performance and customer service.
• Ensure the highest levels of customer service are delivered by the entire store team at all times.
• Develop and implement strategies to attract new customers, increase store traffic, and boost profitability.
• Track brand performance, analyze stock levels, and monitor sales data to develop action plans for improvement.
• Maintain accountability for subordinates' compliance with company policies, procedures, and standards, including fund and property management, personnel practices, security, sales, and record-keeping.
• Coach, train, and mentor store teams to elevate customer service through enhanced brand/product knowledge and retail principles.
• Ensure strict adherence to all Company Health & Safety, Security, and Compliance policies, promptly reporting any concerns.
• Plan, organize, and execute in-store processes, including cash handling, stockroom management, and stock-take administration.
• Provide analytical feedback to Operations, Buying, and Planning Departments regarding product assortment, pricing, competitive activities, and market opportunities.

Qualifications and Experience

• Experience in a retail management or supervisory role.
• Proven ability to manage and develop a team.
• Demonstrated success in achieving sales targets.
• Strong understanding of retail operations and inventory management.
• Knowledge of health & safety and security compliance in a retail environment.
• Experience with cash handling and financial administration.
• 5-10 years of relevant experience is required.

Required Skills

• Customer Service
• Sales
• Team Management
• Profitability Management
• Brand Management
• Operational Compliance
• Customer Experience
• Retail Operations
• Stock Management
• Sales Analysis
• Coaching
• Training
• Mentoring
• Health & Safety Compliance
• Security Compliance
• Cash Handling
• Inventory Management
• Analytical Feedback

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a retail store environment, requiring active engagement with both the store team and customers.

About the Role

Chalhoub Group is seeking a Store Manager to lead operations in Riyadh. For over seventy years, Chalhoub Group has been a key player in creating luxury experiences across the Middle East, managing a diverse portfolio of over 10 owned brands and distributing over 400 international names in fashion, beauty, jewelry, watches, eyewear, and lifestyle categories. The Group operates with a people-first culture emphasizing diversity, equity, and inclusion, fostering a forward-thinking environment. With over 16,000 professionals across eight Middle Eastern countries and a presence in LATAM, Chalhoub Group is recognized for its commitment to sustainability and has achieved Great Place to Work® certification in multiple markets. The company is dedicated to reaching Net Zero by 2040.

Role Responsibilities

The Store Manager is responsible for driving business performance, achieving sales targets, cultivating a base of loyal VIP customers through recruitment and retention, and effectively managing the store team. This role ensures full adherence to brand guidelines and store operational processes.

• Drive Business Performance: Lead by example, embodying brand values and philosophy in all interactions. Define, execute, and monitor store action plans to meet sales targets and KPIs. Manage the customer database to foster strong relationships and identify future sales opportunities. Stay informed on market trends, products, and competitors, sharing feedback with relevant teams. Adopt a hybrid approach by leveraging both online and offline sales channels.
• Team Leadership and Development: Provide clear direction to the team regarding business and store objectives. Identify, recruit, develop, and retain talent. Foster a positive work environment built on trust and respect, acting as a liaison for employee feedback to leadership and HR. Coach team members, promote a growth mindset using available learning resources, and monitor individual development plans. Ensure performance improvement discussions are transparent and documented.
• Customer Experience Enhancement: Develop an omnichannel mindset within the team, promoting various customer touchpoints (physical and digital). Focus on clienteling techniques, particularly for VIP customers, utilizing customer data to anticipate needs. Promote the brand's e-commerce business and related activities. Recruit new clients and convert them into loyal VIP customers by delivering excellent experiences and consistent networking.
• Operational Excellence: Ensure strict adherence to all sales and operational policies and procedures. Manage e-commerce order fulfillment within set service level agreements (SLAs) for time and quality. Utilize technology tools for customer experience enhancement (*, Clienteling app, OMS, Business WhatsApp) and ensure team proficiency. Maintain operating standards for stock replenishment and visual merchandising as per brand guidelines. Ensure compliance with legal, safety, security, retail operations, and HR guidelines, escalating issues as needed. Optimize floor coverage by analyzing traffic data and anticipating peak hours.

Experience and Qualifications

To succeed in this role, candidates should possess the following:

• Experience: 5-10 years of relevant experience.
• Team Leadership: Proven experience in managing and developing a sales team.
• Business Acumen: Demonstrated success in meeting or exceeding sales targets.
• Clienteling Expertise: Ability to manage and expand a client book using CRM tools.
• Communication Skills: Fluency in English.
• Product Knowledge: Understanding of luxury fashion trends, materials, and craftsmanship, with the ability to provide styling advice.

Work Environment

This is a full-time position based in Riyadh. The role operates within Chalhoub Group's people-first culture, emphasizing diversity, equity, and inclusion.

About the Role

APM Monaco, a contemporary fashion jewelry brand established in 1982, embodies the lifestyle of Monaco and the South of France. We are seeking a dedicated Assistant Store Manager for our Riyadh Park location in Saudi Arabia. This role is integral to providing exceptional client engagement, cultivating strong in-store relationships, and contributing to the growth of the APM Monaco brand within the Saudi market.

Key Responsibilities

• Support the Store-in-Charge in managing sales operations and driving store performance.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Assist in the creation and management of staff rosters to ensure optimal store coverage.
• Implement and maintain visual merchandising standards to enhance product presentation and store aesthetics.
• Contribute to the development and execution of customer relationship management (CRM) strategies.
• Participate actively in team management, fostering a positive and productive work environment.
• Engage clients with exceptional service, building rapport and ensuring a memorable shopping experience.
• Contribute to achieving outstanding sales performance for the store.

Qualifications and Requirements

• A genuine passion for the APM Monaco brand.
• A minimum of 5 years of professional experience in luxury retail or fashion retail.
• At least 2 years of experience in a managerial position within the retail sector.
• A proven track record of achieving outstanding sales performance.
• Demonstrated experience in customer relationship management (CRM).
• Fluency in English is essential.
• An approachable personality with a strong orientation towards customer service.

Required Skills

• Sales Performance
• Customer Relationship Management (CRM)
• Sales Management
• Operation Management
• KPI Analysis
• Rostering
• Visual Merchandising
• Team Management
• Customer Service

Work Environment and Details

This is a full-time position based at the APM Monaco store in Riyadh Park, Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. APM Monaco offers a competitive compensation package.

About the Role

Etoile Group is seeking a Shop Manager to lead the Hogan boutique in Riyadh, Saudi Arabia. This full-time position requires an individual focused on driving commercial performance, enhancing customer relationships, and developing a high-performing team that reflects the brand's identity within the store environment. The Shop Manager will be responsible for achieving sales targets, ensuring high standards of customer service, and maintaining operational efficiency while upholding the brand's image.

Key Responsibilities

• Drive sales by analyzing sales data, monitoring market trends, and tracking competitor activities.
• Propose and implement strategies to improve business performance, including merchandising, optimizing opening hours, and refining the product mix.
• Generate quantitative and qualitative sales reports.
• Engage on the shop floor to drive sales and provide personalized service to VIP customers.
• Identify and anticipate customer needs, taking initiative to meet and exceed them.
• Ensure consistent delivery of high-quality customer service and manage customer complaints effectively.
• Build, maintain, and utilize the customer database to foster client relationships.
• Manage stock effectively through accurate entry of received goods, stock control, and record-keeping of stock movements.
• Supervise the replenishment process to prevent overstock and report discrepancies with suggested corrective actions.
• Prepare for all inventory counts and audits.
• Coordinate with back-office departments, suppliers, logistics, marketing, and merchandising teams regarding new launches, in-store animations, or renovations, providing feedback.
• Liaise with Mall Management on promotions, permits, and security.
• Monitor customer traffic and implement measures to prevent theft or violations.
• Acquire and maintain in-depth product knowledge to create customer awareness and monitor inventory levels.
• Review sales figures regularly and assist with pricing adjustments.
• Organize shop layout, merchandise products, and create effective shelf displays.
• Decorate and animate window displays in accordance with brand standards.
• Conduct regular checks to ensure the organization, cleanliness, and tidiness of the stockroom and shelves.
• Ensure staff compliance with company procedures and policies.
• Oversee the smooth and effective running of all daily shop activities.
• Maintain high standards of Visual Merchandising housekeeping, focusing on cleanliness, display integrity, lighting, and stock rotation.
• Implement all merchandising directives according to brand visual merchandising guidelines.
• Conduct daily walkthroughs to assess and ensure presentation standards are met.
• Prepare staff schedules to ensure complete coverage and maintain staff grooming standards.
• Participate in the recruitment process for Shop Staff and Sales Executives.
• Effectively manage, engage, and delegate responsibilities to the team.
• Conduct appraisals and assessments for team members.
• Provide coaching and training to develop team members' skills.
• Reconcile daily reports with the Accounting Department.
• Ascertain proper labeling and receipt of shipments with the PSAS Department.
• Ensure accurate figures on the POS system with the IT department and proper operation of the finger scan machine with the HR Department.
• Prepare, discuss, and set monthly staff objectives in collaboration with the Retail Manager/Country Manager.
• Supervise stock transfers and provide monthly feedback on product movement.
• Discuss staff-related issues such as annual leave and confirmations, ensuring adherence to policies.
• Assist in the development of a succession plan for the boutique and report on staff performance and progress.
• Provide relevant periodic reports on sales and stock movements to support buying and buying reviews.

Qualifications and Requirements

• Proven experience managing a luxury retail boutique for at least 3 years.
• Experience in luxury footwear and leather goods is highly desirable.
• Strong leadership capabilities.
• Excellent business acumen.
• A commitment to delivering world-class customer experiences.
• Deep understanding of CRM principles and practices.
• In-depth knowledge of luxury clientele and evolving luxury retail trends.
• Excellent communication skills.
• Proficient people management skills.
• Strong problem-solving abilities.

Required Skills

• Sales Analysis
• Market Trends Monitoring
• Competition Monitoring
• Merchandising
• Sales Reporting
• VIP Customer Handling
• Customer Needs Identification
• Customer Service Consistency
• Complaint Handling
• Customer Database Management
• Stock Control
• Inventory Management
• Replenishment Process Supervision
• Inventory Preparation
• Coordination with Back Office, Suppliers, Logistics, Marketing, and Merchandising Teams
• Mall Promotion Coordination
• Permit Management
• Security Monitoring
• Product Knowledge Acquisition
• Pricing Adjustments
• Shop Layout Organization
• Effective Display Creation
• Window Display Decoration
• Stockroom and Shelf Organization
• Staff Compliance
• Procedure Implementation
• Daily Operations Management
• Visual Merchandising Housekeeping
• Visual Merchandising Guidelines Implementation
• Presentation Standards Check
• Staff Scheduling
• Grooming Standards Maintenance
• Recruitment Process Involvement
• Team Management
• Delegation
• Appraisal and Assessment
• Coaching
• Training
• Daily Report Reconciliation
• Shipment Labeling and Receipt
• POS System Accuracy
• Finger Scan Machine Operation
• Staff Objective Setting
• Stock Transfer Supervision
• Product Movement Feedback
• Annual Leave Management
• Policy Adherence
• Succession Plan Development
• Staff Performance Reporting
• Periodic Sales Reporting
• Stock Movement Reporting
• Buying Review Assistance

Work Environment and Details

This is a full-time position for a Shop Manager at the Hogan boutique located in Riyadh, Saudi Arabia. The role requires a minimum of 2-5 years of relevant experience. The position is based in Riyadh.

About the Role

Talaat Moustafa Group Saudi is seeking an experienced and dedicated Cinema Store Manager to oversee the daily operations of its Banan Gifts Store in Riyadh. This role is crucial for ensuring efficient store performance, maintaining accurate inventory, managing sales effectively, and delivering an exceptional customer shopping experience. The ideal candidate will uphold the highest standards of organization, product presentation, and cleanliness within the store.

As the Cinema Store Manager, you will be responsible for the comprehensive management of the Banan Gifts Store, ensuring seamless operations from inventory control to customer satisfaction. This position requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to driving sales and service excellence within a dynamic retail environment.

Key Responsibilities

• Supervise all incoming and outgoing inventory operations to ensure accuracy and efficiency.
• Monitor stock levels regularly and forecast future inventory needs to prevent shortages.
• Prepare and submit purchase requests in a timely manner to maintain optimal stock levels.
• Ensure accurate recording of all products and inventory movements within the approved systems.
• Conduct periodic and surprise inventory counts and promptly resolve any identified stock discrepancies.
• Follow up with suppliers and monitor delivery schedules to guarantee product availability.
• Oversee all daily sales operations, ensuring smooth and accurate execution.
• Recommend and assist in selecting a suitable Point of Sale (POS) system and manage its daily operations.
• Coordinate the setup, operation, and management of the POS system, integrating it effectively with store operations.
• Monitor all cash and electronic payment transactions to ensure accuracy and security.
• Supervise the operation of POS terminals, card payment devices, cash counting machines, and related equipment.
• Prepare daily and weekly sales and collection reports for management review.
• Ensure customers receive a professional and outstanding shopping experience.
• Organize and display products in an attractive and professional manner to enhance appeal.
• Ensure pricing labels, product tags, and promotional materials are properly and clearly displayed.
• Handle customer complaints professionally and resolve issues promptly to maintain customer satisfaction.
• Ensure strict compliance with customer service policies and procedures.
• Maintain the daily cleanliness and organization of the store, ensuring an appealing overall appearance.
• Monitor the condition of facilities and equipment and report any maintenance requirements.
• Ensure compliance with all safety standards and operational procedures within the store.
• Coordinate with relevant departments to ensure a smooth workflow and operational efficiency.
• Propose improvement ideas to enhance store performance, increase sales, and elevate service quality.
• Report any issues or requests to top management and follow up on their finalization.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, or any related field.
• A minimum of 10 years of experience in retail operations or store supervision.
• Preference for candidates with experience in gifts, accessories, or lifestyle retail stores.
• Proven experience with POS systems and retail operational tools.
• Proficiency in Microsoft Office Suite and inventory management systems.

Required Skills

• Expertise in POS systems and retail operational tools.
• Strong proficiency in Microsoft Office applications.
• Skilled in inventory systems management and inventory monitoring.
• Effective sales management and stock control capabilities.
• Excellent customer service and communication skills.
• Adept at product presentation and maintaining store cleanliness.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in retail operations or store supervision, with a preference for candidates experienced in gifts, accessories, or lifestyle retail environments.

About the Role

Shiseido is seeking a dynamic and experienced Retail Manager to join their team in Riyadh, Saudi Arabia. This pivotal role aims to drive sales growth through the development and implementation of comprehensive commercial strategies, enhancing brand performance, and ensuring seamless coordination between sales, marketing, supply chain, and finance functions. The Retail Manager will play a fundamental role in establishing a strong market presence, achieving sustainable revenue growth, and maintaining operational excellence across all business activities.

Key Responsibilities

• Lead sales growth through strategic planning and execution.
• Develop and implement annual sales targets to achieve business objectives.
• Drive the successful execution of brand and trade marketing activities in the market, including new product launches, visibility initiatives, and planogram implementation.
• Track and report on classification targets and market share against actual performance.
• Analyze market trends, competitor activities, and consumer insights to identify new business opportunities and guide strategy.
• Manage the internal sales and external sales (SISO) process and actively participate in forecasting activities.
• Drive overall revenue growth through effective management of retail points of sale and development of new sales channels.
• Lead sales performance reviews, ensuring Key Performance Indicators (KPIs) are met across all sales channels.
• Lead and manage the sales team, including sales specialists and beauty advisors, setting KPIs, developing action plans, and overseeing performance.
• Implement strategies to enhance the productivity and effectiveness of beauty advisors.
• Provide ongoing training, coaching, and performance feedback to foster team development and growth.
• Conduct regular team meetings and performance reviews to ensure alignment and motivation.
• Prepare and present comprehensive sales reports, including proposed orders and point-of-sale inventory levels.
• Manage and deliver commission calculations for sales specialists and beauty advisors.
• Build and maintain strong, long-term relationships with key retail accounts.
• Implement Joint Business Planning (JBP) initiatives with strategic clients to foster mutual growth.
• Effectively resolve escalations, operational issues, and customer service concerns to ensure high levels of satisfaction.
• Track and report on key business performance indicators, including sales performance, market classification, market share, and inventory health.
• Provide Monthly Business Reviews (MBRs) with actionable insights and recommendations for management.
• Implement corrective actions to address underperforming areas and drive improvement.
• Closely coordinate with the supply chain team to ensure accurate demand forecasting and optimal inventory availability.
• Monitor stock on hand (SOH), returns, and slow-moving inventory levels to minimize financial impact and optimize stock.
• Ensure timely execution of launch orders, replenishment, and assortment updates.

Qualifications and Experience Required

• Minimum of 5 to 10 years of experience in retail management or a similar commercial role.

Core Competencies

• Proficiency in field sales management and brand activation.
• Experience in tracking market share, analyzing market trends, and consumer insights.
• Strong POS management and channel development capabilities.
• Proven skills in team leadership and performance management.
• Experience in coaching and mentoring, with the ability to provide effective performance feedback.
• Skills in sales reporting and customer relationship management.
• Experience in Joint Business Planning (JBP).
• Excellent problem-solving and analytical skills.
• Proficiency in tracking key business performance indicators and managing demand forecasting.
• Competence in managing inventory availability.
• Strategic thinking and clear business acumen.
• Strong team leadership and management capabilities.
• Effective negotiation and influencing skills.
• High customer orientation.
• Commitment to strong execution and operational excellence.

Additional Information

Job Title: Retail Manager
Company: Shiseido
Location: Riyadh, Saudi Arabia
Job Type: Full-time

Shiseido is committed to equal employment opportunities. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, union membership, political or philosophical beliefs, sex, sexual orientation, gender identity, national origin, health, or disability. Job applications will not be evaluated based on these criteria. However, in certain situations, which will be communicated to you, some of this information may be required to comply with local legal obligations.

About the Role

Apparel Group is seeking a dynamic and experienced Cluster Manager to oversee the operations and financial performance of a select group of retail stores for a specific brand within a designated region in Saudi Arabia. This pivotal role is responsible for driving sales growth, ensuring unparalleled customer service, effectively managing and developing store teams, and upholding stringent company standards. The Cluster Manager will leverage market analysis and financial oversight to optimize store performance, manage inventory, and execute strategic promotional and marketing campaigns in collaboration with the Area Sales Manager and brand teams to achieve overarching business objectives.

Key Responsibilities

• Oversee the daily operations of a smaller group of retail stores within a designated area for a specific brand, ensuring smooth and efficient functioning.
• Conduct regular audits of store operations and facilities to ensure strict compliance with company standards, policies, and procedures, with a focus on productivity, efficiency, safety, and security.
• Direct the opening of new stores within the cluster by coordinating essential resources such as staff, merchandise, and logistics, and manage the closing of existing stores as required.
• Adhere to and rigorously enforce Company SOPs, policies, procedures, and loss prevention audit guidelines across all assigned stores, implementing corrective actions for any non-compliance.
• Oversee the implementation and consistent execution of Visual Merchandising guidelines across all stores within the cluster.
• Monitor and analyze sales performance by comparing actual sales against weekly targets, previous year's performance, and projections, taking decisive corrective actions in coordination with relevant departments.
• Set strategic sales targets for stores within the cluster to maximize profitability, considering market conditions and store-specific factors.
• Review and monitor stock level reports, collaborating with the brand team to ensure optimal inventory levels are maintained.
• Monitor inventory movement and implement necessary actions to minimize shrinkage and optimize stock turnover.
• Ensure exceptional customer service standards are met and exceeded across all stores by actively coaching store teams and setting high service benchmarks.
• Maintain and enhance the overall standards of customer service within the cluster, regularly assessing and improving the customer experience.
• Address customer inquiries and concerns promptly and effectively, striving to surpass customer expectations.
• Recruit, train, and develop store staff on effective sales techniques, customer service best practices, teamwork, and brand-specific requirements.
• Evaluate the performance of store employees annually, fostering open communication through regular coaching and motivation.
• Schedule and conduct regular staff meetings to communicate goals, performance expectations, and provide constructive feedback.
• Monitor and manage staff scheduling and leave approvals for store managers, ensuring adequate coverage and efficient store operations.
• Utilize market insights to identify opportunities for growth and adapt store strategies accordingly within the cluster.
• Stay informed about market trends, consumer behavior, and competitor activities specific to the assigned brand and geographical area.
• Communicate key business drivers, merchandise issues, and other relevant information to the Area Sales Manager, Retail Operations Manager, and other key stakeholders.
• Prepare and present regular reports on store performance, detailing successes, challenges, and actionable recommendations for improvement.

Qualifications and Requirements

• A minimum of 5-10 years of experience in retail management.
• A proven track record of successfully overseeing multiple retail stores, with at least 2-3 years in a multi-store management role, such as a multi-unit store manager.
• Experience in the fashion or related retail industries is highly desirable.

Required Skills

• Operations Management
• Sales Growth
• Customer Service Excellence
• Team Management and Development
• Market Analysis
• Financial Oversight
• Inventory Management
• Visual Merchandising
• Loss Prevention
• Recruitment and Training
• Performance Evaluation
• Reporting and Communication

Work Environment

This is a full-time position based in Saudi Arabia, overseeing a cluster of retail stores for Apparel Group.

We are looking for an outstanding administrative leader with experience in managing medical centers, capable of leading teams and achieving operational and financial goals while ensuring an exceptional patient experience.

About the Role:
The Branch Manager will oversee the daily operational activities of the medical center, lead the medical and administrative team, monitor performance and achieve operational and financial targets, ensure the provision of high-quality health services that achieve patient satisfaction, apply approved policies and procedures, submit periodic reports to senior management, and contribute to service development, improving the patient experience, and supporting the branch's growth and expansion plans.

Requirements:
• Bachelor's degree in Hospital Management, Business Administration, or a related field in health sciences.
• At least 5 years of experience in the health sector.
• At least 2 years of supervisory or managerial experience.
• Strong leadership and communication skills.
• Knowledge of health regulations and laws in the Kingdom.

Benefits:

 Competitive salary.
• Professional training and development.
• Growth and career advancement opportunities.

About the Assistant Store Manager Role

Apparel Group is seeking an Assistant Store Manager to join our team in Riyadh, Saudi Arabia. This role is integral to supporting daily store operations and ensuring a high standard of customer experience. The Assistant Store Manager will collaborate closely with the Store Manager, taking on various managerial duties and assuming full responsibility for store operations in the Store Manager's absence. The primary focus is on overseeing daily activities, effectively managing staff, achieving sales targets, and maintaining customer satisfaction.

Key Responsibilities

• Prioritize customer needs and promote a strong customer service focus throughout the store, leading by example.
• Implement strategies to meet or exceed sales targets, ensuring team members understand their Key Performance Indicators (KPIs).
• Execute promotional offers and sales strategies to drive revenue and achieve business objectives.
• Conduct regular store administration audits, address issues, and implement procedural changes effectively.
• Partner with the Store Manager to set and monitor sales targets, analyzing performance data.
• Oversee inventory control and merchandising to ensure product availability, maintaining accurate stock levels through regular checks and replenishment.
• Ensure store layout and presentation align with brand standards, maintaining visual merchandising and store maintenance.
• Communicate stock or layout changes to team members and ensure adherence to retail standards.
• Manage back store operations and ensure efficient merchandise replenishment.
• Monitor salesperson schedules, including work hours, vacations, and days off, and maintain leave records.
• Address salesperson concerns, provide performance feedback, and offer counseling as needed.
• Encourage salesperson participation in setting store goals and developing plans.
• Ensure the store reflects the company image through personal presentation and adherence to the dress code.
• Implement corrective action and progressive discipline when necessary.
• Ensure adherence to security procedures and maintain awareness regarding stock and money security.
• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidentiality of all employee and employment-related information.
• Uphold the highest levels of integrity and ethics in all decision-making.

Qualifications and Experience

• A minimum of 2-5 years of progressive experience in a customer-focused retail environment.
• Demonstrated management experience, including leadership and problem-solving abilities.
• Proven track record in enhancing customer engagement and achieving or exceeding store sales KPIs.
• A bachelor's degree in business administration, retail management, or a related field is preferred.

Required Skills

• Customer Focus
• Sales Target Achievement
• Promotional Offer Implementation
• Sales Strategy Development and Execution
• Inventory Control
• Merchandising
• Stock Level Management
• Visual Merchandising
• Team Management
• Performance Feedback and Development
• Security Procedures
• Leadership Skills
• Problem-Solving Skills
• Customer Engagement

Work Details

This is a full-time position based in Riyadh, Saudi Arabia, with Apparel Group.

About the Role

CHANEL continues its pursuit of excellence in a demanding and constantly evolving work environment. Etoile Group is looking for a specialized and experienced Boutique Manager to manage the CHANEL boutique in Riyadh, Saudi Arabia. As an ambassador for the brand and a guarantor of excellence, you will be responsible for driving business growth, leading the team, fostering customer loyalty, ensuring compliance with the brand's business strategy, and enhancing the brand's image.

Key Tasks and Responsibilities

• Manage the boutique team, including recruitment, leadership, training, and performance evaluation.
• Oversee the organization and efficiency of the team, monitor individual and collective goals, encourage teamwork, and promote knowledge and experience sharing.
• Lead and coordinate all boutique activities in line with the brand's strategy and objectives.
• Ensure a clear understanding and effective implementation of the business strategy within the boutique.
• Control, monitor, share, and report on business and financial performance indicators and budget related to boutique performance.
• Develop and coordinate sales efforts to achieve business objectives in line with the budget and defined business plans.
• Analyze sales data to identify best-selling and worst-selling products, and implement appropriate corrective actions.
• Ensure consistency of the product assortment within the boutique.
• Purchase new collections for the boutique in accordance with brand guidelines and the allocated budget (OTB).
• Take full responsibility for the customer experience, ensuring excellence in customer service in line with brand standards and creating a unique experience for each customer.
• Support the sales team on the shop floor.
• Strongly encourage teams to manage, utilize, and develop the customer database.
• Ensure the retail space is maintained in excellent condition and strict adherence to Visual Merchandising guidelines.
• Effectively manage inventory and implement control procedures to forecast and minimize discrepancies.
• Ensure proper implementation of the boutique charter and all boutique procedures, including cash handling, inventory management, staff affairs, and security.
• Represent the boutique internally and externally, participating in promotional activities and internal projects.

Qualifications and Requirements

• Postgraduate degree required.
• A minimum of 4 years of boutique management experience is essential.
• Strong knowledge of the luxury goods industry with a fashion sense that aligns with the CHANEL brand.
• A genuine passion for fashion, including design, materials, and fabrics.
• Excellent interpersonal, communication, and organizational skills.
• A strong analytical approach is crucial for success in this role.

Required Skills

• Team Management
• Business Development
• Customer Loyalty
• Sales Strategy
• Financial Reporting
• Budget Management
• Sales Analysis
• Purchasing
• Product Assortment
• Customer Experience
• Customer Service Excellence
• Customer Database Management
• Visual Merchandising
• Inventory Management
• Boutique Operations
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Analytical Approach

Work Environment and Location

This position is for a CHANEL Boutique Manager at Etoile Group in Riyadh, Saudi Arabia. This is a full-time role.

About the Role

Christian Dior Couture is seeking a Deputy Boutique Manager for its Solitaire Boutique in Riyadh, Saudi Arabia. This role supports the Boutique Manager in driving commercial success, ensuring operational excellence, and developing the team. The Deputy Boutique Manager will represent Dior's standards for client experience and retail performance, acting as a role model and stepping into the Boutique Manager's duties when necessary.

Key Responsibilities

• Support the Boutique Manager in achieving and exceeding boutique sales targets.
• Monitor key retail performance indicators (KPIs) including sales turnover, conversion rate, average transaction value, and units per transaction.
• Lead daily business follow-ups and sales briefings with the boutique team.
• Identify and capitalize on opportunities to maximize boutique performance.
• Support cross-category collaboration to optimize overall business results.
• Ensure the delivery of an exceptional luxury client experience aligned with Dior's standards.
• Develop and nurture relationships with high-value clients and VIPs.
• Encourage client appointments, private presentations, and proactive client outreach.
• Assist the team in building and maintaining robust client portfolios.
• Monitor and ensure the consistency of service delivery across the boutique.
• Support the Boutique Manager in leading, motivating, and inspiring the boutique team.
• Provide ongoing coaching to the team on effective sales techniques and product knowledge.
• Ensure clear communication of targets, expectations, and objectives to the team.
• Assist in recruitment, onboarding, and the continuous development of team members.
• Participate in performance reviews and the creation of individual development plans.
• Ensure the smooth execution of daily boutique operations.
• Oversee opening and closing procedures for the boutique.
• Monitor stock management processes and ensure inventory accuracy.
• Ensure strict compliance with all company policies and procedures.
• Maintain high standards of visual merchandising and boutique presentation.
• Act as the primary support to the Boutique Manager in all aspects of boutique management.
• Assume full responsibility for boutique operations in the absence of the Boutique Manager.
• Coordinate effectively with regional teams, including HR, Retail Operations, and Merchandising.
• Ensure clear and consistent communication flows across the boutique team.

Qualifications and Requirements

• A minimum of 5 to 7 years of experience in luxury retail.
• Previous supervisory or management experience in a retail environment.
• A proven track record of successfully driving sales performance.

Required Skills

• Leadership and team influence
• Client-centric mindset
• Strong interpersonal communication skills
• Problem-solving and decision-making abilities
• Capacity to work effectively under pressure
• Adaptability and resilience in a fast-paced environment
• High level of professionalism
• Accountability and a strong sense of ownership
• Team motivation and engagement
• Conflict management skills
• Expertise in luxury retail sales management
• Proficiency in clienteling and CRM management
• Skilled in retail KPI monitoring and analysis
• Experience in sales performance tracking
• Competence in boutique operations management
• Strong understanding of inventory and stock control
• Experience with cash handling and reporting procedures
• Knowledge of visual merchandising standards
• Proficiency in team coaching and training methodologies
• Capability in client portfolio management
• Familiarity with Microsoft Office Suite and reporting tools

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.