Administrative Specialist Jobs in Saudi Arabia

Customer Service & Operations Coordinator
Key Responsibilities

- Manage customer inquiries through WhatsApp, phone calls, and social media platforms.
- Provide professional and timely responses to customer questions and requests.
- Follow up with customers regarding orders, deliveries, appointments, and special requests.
- Coordinate with suppliers and service providers to ensure smooth operations.
- Support the planning and coordination of workshops, events, and collaborations.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Coordinate internal and external communications to support daily operations.
- Build and maintain strong relationships with customers, suppliers, and partners.

Requirements

- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and detail-oriented personality.
- Ability to manage WhatsApp Business and customer communications efficiently.
- Good problem-solving and follow-up skills.
- A creative mindset and strong attention to presentation and aesthetics are preferred.

About the Role

Team Saudi is seeking a Specialist, Enterprise Project Management (1200) to join their team in Riyadh, Saudi Arabia. This position is a key part of the Enterprise Project Management Office (EPMO), providing essential operational and analytical support to the EPMO Manager. The Specialist will contribute to core EPMO functions, including strategic alignment, executive reporting, methodology standardization, governance, compliance, and capability building, with the aim of improving project management maturity across SOPC.

Team Saudi is committed to maintaining a safe, supportive, and empowering workplace for its athletes and employees, valuing integrity, professionalism, and respect.

Key Responsibilities

• Assist in the preparation of comprehensive portfolio and project status reports, dashboards, and presentations for senior leadership.
• Collect, validate, and consolidate project data from various project teams to facilitate effective oversight and informed decision-making.
• Maintain and update the EPMO's repository of project management templates, process documents, and guidelines to ensure current and accessible resources.
• Support governance activities by assisting with stage-gate reviews, conducting project health checks, and tracking compliance.
• Coordinate the logistics and documentation for governance meetings, including the preparation of necessary materials and follow-up on action items.
• Monitor project adherence to approved Project Management standards and promptly flag any deviations to the EPMO Manager.
• Coordinate the organization and execution of Project Management training sessions, workshops, and other capability development activities.
• Maintain and update EPMO tools and systems, specifically ServiceNow SPM, ensuring data accuracy and completeness.
• Support the alignment of project submissions with SOPC's strategic objectives by maintaining relevant tracking registers.

Required Qualifications

• A minimum of 5 to 10 years of experience in enterprise project management or a related field.

Essential Skills

• Proficiency in Project Management Methodologies.
• Experience with Governance frameworks and practices.
• Strong understanding of Compliance requirements.
• Excellent Reporting and Data Analysis capabilities.
• Familiarity with ServiceNow SPM.

Role Details

This is a full-time position based in Riyadh, Saudi Arabia.

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

• Welcome visitors, clients, and employees professionally and courteously.
• Answer incoming phone calls and direct them to the appropriate departments or individuals.
• Schedule and manage appointments using scheduling software while maintaining accurate calendars.
• Maintain the reception area in an organized, clean, and professional manner.
• Perform administrative tasks including mail distribution, data entry, and document management.
• Provide information about company services and direct inquiries to the relevant departments.
• Manage visitor logs and ensure compliance with security protocols.
• Support office operations by assisting with general administrative tasks as needed.
• Handle correspondence and maintain the confidentiality of sensitive information.
• Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

• Proven experience in a reception, customer service, or similar role requiring direct public interaction.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications and phone systems.
• Ability to multitask and prioritize in a busy work environment.
• Professional demeanor with a friendly and empathetic approach to customers.
• Ability to remain calm and handle multiple inquiries simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

• Reception
• Customer Service
• Organizational Skills
• Communication (Verbal and Written)
• Microsoft Office Suite
• Phone System Operation
• Scheduling Software Proficiency
• Appointment Management Systems
• Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to maintain a clean and organized environment.
• Prepare and maintain documents and internal correspondence.
• Coordinate with other departments for smooth workflow.
• Support inventory checks and stock updates.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and support complaint resolution.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

IMbright, a center in Riyadh specializing in cognitive training and performance development for children and young adults, is seeking a Receptionist. The company is dedicated to transforming learning experiences through internationally accredited programs tailored to local needs, focusing on enhancing critical thinking, memory, focus, and processing skills. This full-time, on-site role is integral to the smooth daily operations of the center, ensuring an efficient and welcoming environment for clients and staff.

The Receptionist will serve as the primary point of contact for clients and will manage administrative tasks, coordinate schedules, and maintain organizational efficiency. This position is based at IMbright's Riyadh location: 6830 Uthman Ibn Affan Branch Rd, Alizdihar District, Riyadh, SA 12485.

Key Responsibilities

• Welcome and assist clients with a professional and friendly demeanor.
• Schedule and coordinate appointments for training sessions and consultations.
• Follow up on training sessions and monitor student attendance.
• Monitor the attendance of trainers and students to ensure operational continuity.
• Respond promptly and professionally to client inquiries via phone and in person.
• Oversee the daily operations of the center to ensure smooth functioning and efficiency.
• Provide comprehensive general administration support to the team.

Qualifications and Requirements

• Must be of Saudi Nationality.
• Possess a Bachelor’s degree or diploma in Management or a related field.
• Fluent in both spoken and written Arabic and English.
• Proficient in using office software, including MS Office Suite (Excel, Word, Outlook).
• Previous experience in an office environment is required.

Required Skills

• Strong communication skills and a commitment to adhering to working hours.
• Excellent organizational, time management, and multitasking abilities.
• Demonstrated leadership, problem-solving, and decision-making skills, particularly relevant to staff coordination and operational challenges.
• Keen attention to detail and the ability to handle confidential information with utmost professionalism.

Work Schedule and Compensation

This is a full-time, on-site position based in Riyadh, Saudi Arabia.

Working Hours:

• Sunday to Thursday: 1:00 PM – 9:00 PM
• Saturday: 9:00 AM – 5:00 PM

Salary:

• A monthly salary of SAR 5,500 is offered, which is inclusive of insurance, fees, transportation, and housing.
• Additional financial incentives and performance-based bonuses may be available.

Please note that both the working hours and the salary for this position are fixed and non-negotiable. Candidates who find these terms unsuitable are kindly requested not to apply.

About the Role

Masimo is seeking a motivated and detail-oriented Regulatory Affairs Specialist I to join our team in Riyadh, Saudi Arabia. This full-time position plays a crucial role in ensuring our products meet the regulatory requirements across the META (Middle East and Africa) region, facilitating global market access and supporting company operations. The ideal candidate will possess a strong understanding of international medical device regulations, particularly within the Middle East, and will be adept at managing complex documentation and liaising with various stakeholders.

Key Responsibilities

• Process and maintain international filings and registrations for assigned countries within the META Region.
• Generate and maintain product and process compliance checklists for the assigned countries.
• Stay up-to-date with applicable regulatory requirements in the assigned countries.
• Provide counsel, training, and interpretation of applicable META Region regulatory requirements to company personnel.
• Liaise with in-country representatives on all matters related to product and process regulatory requirements.
• Support operations, marketing, and sales teams by securing global market approvals necessary for product shipment.
• Prepare and maintain other regulatory documentation as needed for the assigned countries.
• Contribute to the implementation of regulatory best practices and efficient processes for regulatory information management.
• Generate or update quality system procedures owned by Regulatory Affairs as required.
• Participate in relevant projects as a regulatory subject matter expert.
• Collaborate with the Quality Assurance (QA) department to drive quality compliance within the region.
• Perform other duties or special projects as assigned.

Qualifications and Experience

• A BA/BS Degree, or an equivalent combination of education and experience, is required. Preferred degrees are in sciences, engineering, or biomedical engineering.
• A minimum of 3 years of experience in international medical device Regulatory Affairs.
• Demonstrated experience with current Middle East regulations.
• Experience working remotely with in-country representatives and with USA-based headquarters.
• Preferred experience includes 3-7 years of related work experience.
• Experience in patient monitoring systems, hospital-based equipment, software, or electronic devices is preferred.
• Good knowledge of META Region regulations on electro-medical devices and experience interacting with regulatory bodies are advantageous.
• Proficiency in document management systems, such as Oracle Agile PLM, and prior experience working within countries in the Middle East & Africa, as well as in international organizations, are considered a plus.

Required Skills and Attributes

• Excellent verbal and written communication skills in English.
• Excellent prioritizing, organizational, and interpersonal skills.
• Ability to work effectively in a fast-paced environment, managing multiple tasks and projects simultaneously.
• A detail-oriented individual with a "can-do" attitude, capable of working both independently with minimal supervision and collaboratively within a team environment.
• Willingness to accommodate a flexible working schedule across time zones, which may involve evening and weekend working hours depending on project requirements.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires adaptability to a flexible working schedule to accommodate project needs across different time zones. Collaboration with the Quality Assurance (QA) department is integral to driving quality compliance within the region.

About the Role

Egis, a global leader in architectural, consulting, construction engineering, operations, and mobility services, is seeking a dynamic Project Coordinator & Presentations Specialist to join our team in Riyadh, Saudi Arabia. The company is dedicated to creating and operating intelligent infrastructure and buildings that address the climate emergency and foster balanced, sustainable, and resilient development. This role is crucial for supporting project delivery by managing activities and producing high-quality visual content.

The ideal candidate will be responsible for coordinating project timelines, ensuring stakeholder communication, and developing professional presentations using Adobe Photoshop and PowerPoint. This position offers a full-time opportunity within a company that impacts the collective organization of society and the living environment of citizens worldwide.

Key Responsibilities

• Coordinate and manage project timelines, deliverables, and milestones, ensuring all stakeholders are informed of progress and potential risks.
• Design, develop, and deliver professional presentations for internal and external audiences, translating complex information into clear, visually engaging formats.
• Organize and facilitate project meetings, prepare comprehensive meeting minutes, and track action items to completion.
• Liaise with cross-functional teams to gather project information and ensure seamless collaboration across departments.
• Maintain detailed project documentation, including schedules, budgets, and status reports, utilizing project management tools and software.
• Create data visualizations and presentation materials that effectively communicate project outcomes and business insights.
• Manage logistics for corporate events, conferences, and presentations, including venue coordination and technical setup.
• Monitor project budgets and expenditures, providing regular financial updates to project stakeholders.
• Proactively identify and resolve project obstacles, proposing practical solutions to maintain project momentum.
• Maintain a professional and organized project repository, ensuring all documentation is accessible and up to date.

Qualifications and Requirements

• Minimum of 4+ years of experience as a Project Coordinator or in a similar role.
• Essential experience in presentation development using PowerPoint.
• Demonstrated expertise in creating and delivering professional presentations.
• Proficiency with Microsoft Office Suite, particularly PowerPoint, Excel, and Word.
• Strong written and verbal communication skills in English.
• Excellent organizational abilities with proven time-keeping and multitasking capabilities.
• Exceptional attention to detail and commitment to accuracy.
• Ability to work collaboratively with teams across multiple departments.
• Experience in coordinating meetings, events, or project activities.

Required Skills

• Project Coordination
• Presentation Design
• Adobe Photoshop (a plus)
• PowerPoint
• Microsoft Office Suite (Excel, Word)
• Communication (Written and Verbal)
• Organization
• Time Management
• Multitasking
• Attention to Detail
• Teamwork
• Meeting Coordination
• Event Coordination
• Data Visualization
• Stakeholder Management

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have 2-5 years of experience. Experience with Adobe Photoshop is considered a plus. Familiarity with presentation software, working in a multicultural or international business environment, knowledge of data visualization best practices, and experience with stakeholder management and communication strategies are desirable.

Applicants are requested to upload their Resume, Cover Letter, and any other supporting documentation. Please ensure your application highlights the skills and experience required for this role.

Job Description:
Aasl Burger Company is looking for a Human Resources Specialist with experience in managing administrative operations and human resources related to government platforms and employee affairs, with the ability to follow up on official procedures, salaries, and compliance with approved labor regulations.

Tasks and Responsibilities:

• Managing and following up on government platforms such as: Qiwa, Social Security, Muqeem, Mudad, Baladi, and others.
• Following up on the issuance and renewal of licenses, permits, and records related to the company and employees.
• Preparing and processing salaries and monthly entitlements accurately.
• Preparing final settlements and end-of-service settlements.
• Following up on contracts, renewals, and terminations of services.
• Following up on vacations, absences, attendance, and departures.
• Preparing letters, definitions, and administrative decisions related to employees.
• Ensuring compliance with labor regulations and the company's internal policies.
• Coordinating with various departments regarding employee affairs and government procedures.
• Preparing periodic reports related to human resources and administrative operations.

Qualifications and Requirements:

• Bachelor's degree in Human Resources, Business Administration, or equivalent.
• Previous experience in human resources and administrative affairs.
• Strong knowledge of government platforms and Saudi labor regulations.
• Experience in salaries, settlements, and employee procedures.
• Organizational skills and high accuracy in work.
• Proficiency in using Microsoft Office programs and human resources systems.

Benefits:

• Professional work environment.
• Opportunities for development and career growth.
• Competitive salary and benefits based on experience and competence.

About the Role

FedEx is seeking an enthusiastic and organized Human Resources Coordinator to join their team in Riyadh as part of the Tamheer program. This full-time, 6-month program aims to provide valuable experience within a leading global logistics company. The incumbent will play a vital role in supporting the HR department and contributing to various HR functions and initiatives.

FedEx is committed to fostering a diverse, equitable, and inclusive work environment, and this opportunity offers an excellent chance for individuals looking to gain hands-on HR experience in a dynamic and supportive setting.

Key Tasks and Responsibilities

• Provide comprehensive support to the talent acquisition team, including posting job openings, screening candidate resumes, and efficiently scheduling interviews.
• Assist in coordinating and executing new employee onboarding processes, ensuring a smooth transition into the company.
• Actively participate in various HR projects and initiatives as needed, contributing to the department's objectives.
• Assist in planning and implementing employee engagement initiatives, company events, and internal activities to foster a positive work environment.

Qualifications and Requirements

• Must be a Saudi national.
• Possess strong communication skills, enabling effective interaction with various stakeholders.
• Proficiency in both Arabic and English languages, spoken and written.
• Demonstrate proficiency in using the Microsoft Office suite, including Word, Excel, and PowerPoint.
• Must be eligible for the Tamheer program; it is advisable to check eligibility via the Human Resources Development Fund (HRDF) portal.

Required Skills

• Job posting
• Resume screening
• Interview scheduling
• Onboarding coordination
• HR project support
• Employee engagement initiatives
• Event planning
• Strong communication skills
• Microsoft Office proficiency

Program and Work Details

The work location is Riyadh, Saudi Arabia. This is a full-time, 6-month program designed to provide 0-1 year of practical experience in Human Resources.

FedEx is committed to being an equal opportunity employer and supports affirmative action, with a commitment to providing fair treatment and growth opportunities for all.

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

• Coordinate with Sales and Support functions on daily activities.
• Manage documentation requirements.
• Prepare Advance Tax Proforma and LC documents.
• Oversee approval processes for sales support activities.
• Collaborate with the sales team on demand forecasting.

• 4-5 years of relevant experience in a similar industry.
• Proficiency in SAP/ERP Systems and MS Excel.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic.

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Biologix is seeking a Scientific Office Manager to lead and oversee all Scientific Office activities in Riyadh, Saudi Arabia. This role is responsible for ensuring strict adherence to SFDA regulations, pharmaceutical laws, company policies, and ethical standards. The Scientific Office Manager will act as the company's official scientific representative to health authorities, driving excellence across regulatory, scientific, compliance, pharmacovigilance, and promotional functions. This is a full-time position contributing to the company's scientific and regulatory integrity.

Key Responsibilities

• Lead all Scientific Office activities in accordance with SFDA regulations and licensing requirements.
• Serve as the company's official representative before the SFDA and other relevant regulatory authorities.
• Ensure comprehensive compliance with all applicable pharmaceutical laws, regulations, company policies, and industry standards.
• Maintain readiness for inspections and audits, and support regulatory assessments.
• Ensure the provision of accurate, balanced, and evidence-based scientific information on company products to all stakeholders.
• Manage scientific and medical information requests from healthcare professionals, authorities, and external stakeholders.
• Ensure all scientific communications align with approved product information and regulatory requirements.
• Develop and implement local regulatory strategies to support business objectives.
• Provide support for product registrations, renewals, variations, transfers, and all lifecycle management activities.
• Ensure timely and accurate regulatory submissions and approvals, including processing Special Import Permits (SIP) when necessary.
• Continuously monitor regulatory changes and provide guidance on their potential impact on company operations and products.
• Review and approve all promotional and non-promotional materials for compliance with SFDA regulations, approved product information, and internal procedures.
• Ensure all promotional claims are scientifically accurate, balanced, and adequately substantiated.
• Support compliance reporting and disclosure requirements in collaboration with internal departments.
• Build and maintain professional relationships with the SFDA, MOH, NUPCO, healthcare institutions, scientific associations, and academic organizations.
• Represent the company in meetings with regulatory authorities and external stakeholders.
• Coordinate responses to all regulatory inquiries and requests.
• Support the organization of scientific congresses, symposia, educational meetings, webinars, and healthcare awareness initiatives.
• Secure all necessary approvals for company-sponsored scientific activities.
• Foster scientific collaboration with healthcare professionals, scientific societies, and academic institutions.
• Contribute to research initiatives in accordance with ethical and regulatory requirements.
• Deliver scientific and regulatory training to employees.
• Support commercial, medical, and support teams by providing training on products and compliance requirements.
• Promote awareness of Scientific Office responsibilities and regulatory obligations throughout the organization.
• Serve as an internal subject matter expert on regulatory and scientific matters.

Qualifications and Requirements

• Bachelor's degree in Pharmacy.
• A minimum of 2 years of experience specifically within a Scientific Office role.
• Strong knowledge of SFDA regulations and pharmaceutical legislation.
• Proven understanding of compliance requirements within the pharmaceutical industry.
• Excellent communication skills, both written and verbal.
• Demonstrated ability in stakeholder management.
• Experience working effectively with cross-functional teams.
• Ability to liaise and collaborate effectively with regulatory authorities.
• Strong organizational skills.
• Proficiency in analytical thinking and problem-solving.
• High ethical standards and meticulous attention to detail.

Required Skills

• SFDA Regulations
• Pharmaceutical Laws
• Compliance Requirements
• Communication
• Stakeholder Management
• Cross-functional Team Collaboration
• Regulatory Authority Engagement
• Organizational Skills
• Analytical Skills
• Problem-Solving Skills
• Ethical Standards
• Attention to Detail

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires active engagement with regulatory authorities and internal teams, contributing to the scientific and regulatory integrity of Biologix's operations within the pharmaceutical sector.