Barista Jobs in Saudi Arabia

About the Role

IMbright, a center in Riyadh specializing in cognitive training and performance development for children and young adults, is seeking a Receptionist. The company is dedicated to transforming learning experiences through internationally accredited programs tailored to local needs, focusing on enhancing critical thinking, memory, focus, and processing skills. This full-time, on-site role is integral to the smooth daily operations of the center, ensuring an efficient and welcoming environment for clients and staff.

The Receptionist will serve as the primary point of contact for clients and will manage administrative tasks, coordinate schedules, and maintain organizational efficiency. This position is based at IMbright's Riyadh location: 6830 Uthman Ibn Affan Branch Rd, Alizdihar District, Riyadh, SA 12485.

Key Responsibilities

• Welcome and assist clients with a professional and friendly demeanor.
• Schedule and coordinate appointments for training sessions and consultations.
• Follow up on training sessions and monitor student attendance.
• Monitor the attendance of trainers and students to ensure operational continuity.
• Respond promptly and professionally to client inquiries via phone and in person.
• Oversee the daily operations of the center to ensure smooth functioning and efficiency.
• Provide comprehensive general administration support to the team.

Qualifications and Requirements

• Must be of Saudi Nationality.
• Possess a Bachelor’s degree or diploma in Management or a related field.
• Fluent in both spoken and written Arabic and English.
• Proficient in using office software, including MS Office Suite (Excel, Word, Outlook).
• Previous experience in an office environment is required.

Required Skills

• Strong communication skills and a commitment to adhering to working hours.
• Excellent organizational, time management, and multitasking abilities.
• Demonstrated leadership, problem-solving, and decision-making skills, particularly relevant to staff coordination and operational challenges.
• Keen attention to detail and the ability to handle confidential information with utmost professionalism.

Work Schedule and Compensation

This is a full-time, on-site position based in Riyadh, Saudi Arabia.

Working Hours:

• Sunday to Thursday: 1:00 PM – 9:00 PM
• Saturday: 9:00 AM – 5:00 PM

Salary:

• A monthly salary of SAR 5,500 is offered, which is inclusive of insurance, fees, transportation, and housing.
• Additional financial incentives and performance-based bonuses may be available.

Please note that both the working hours and the salary for this position are fixed and non-negotiable. Candidates who find these terms unsuitable are kindly requested not to apply.

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

SMART Technology Solutions is seeking customer-focused individuals to join as Part-Time Booth Representatives in Riyadh. This role involves representing innovative products, including BOOX devices, at promotional booths and events across the city. It offers an opportunity to gain experience in sales and customer interaction within the Saudi Arabian market.

As a Part-Time Booth Representative, you will be responsible for creating positive customer experiences and promoting SMART Technology Solutions' offerings. This position is suitable for those seeking flexible work arrangements while contributing to the company's brand presence.

Key Responsibilities

• Represent SMART Technology Solutions at promotional booths and events with a professional demeanor.
• Engage with customers to introduce and demonstrate products, with a focus on BOOX devices.
• Address customer inquiries, providing detailed information on product features and benefits.
• Assist with the setup and maintenance of promotional booths to ensure they are presentable.
• Collect customer feedback during interactions and report key insights to the sales team.
• Support sales activities by helping to generate qualified leads.

Qualifications and Requirements

• Excellent communication and interpersonal skills for effective customer engagement.
• Fluency in both spoken and written Arabic and English.
• An outgoing, friendly, and customer-focused attitude.
• Ability to stand for extended periods and work flexible hours according to event schedules.
• Previous experience in sales or promotional roles is considered an advantage.
• Basic knowledge of SMART Technology Solutions products is beneficial.

Required Skills

• Customer Engagement and Interaction
• Product Demonstration and Information Provision
• Sales Support and Lead Generation
• Booth Setup and Maintenance
• Customer Feedback Collection
• Interpersonal Communication
• Promotional Activities

Work Environment and Details

This is a part-time position based in Riyadh, Saudi Arabia. SMART Technology Solutions provides a supportive and collaborative environment. The company offers continuous feedback and coaching, with performance-based incentives including bonuses and commission opportunities.

About the Service Advisor Role

Al Jazirah Vehicles Agencies Co. Ltd. is seeking a dedicated Service Advisor to join their team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring customer satisfaction and driving service revenue by effectively managing customer interactions, identifying vehicle service needs, and coordinating service delivery.

Key Responsibilities

• Receive, welcome, and engage with customers to identify their vehicle service needs through active listening and questioning.
• Sell and upsell necessary services to customers after confirming their requirements and obtaining necessary approvals.
• Inform customers about required services, explain estimated costs and completion times, and secure their approval.
• Prepare job cards for vehicles requiring service, obtain all necessary approvals, and then direct technicians to commence work.
• Monitor and track the service status of all vehicles undergoing maintenance, ensuring timely completion as agreed with the customer.
• Interact with and follow up with technicians regarding the service status of each vehicle to ensure work is performed correctly the first time.
• Inspect all completed service work to ensure it has been done properly and that pricing is accurate.
• Update the service tracking sheet regularly and inform customers about the status of their vehicles and their readiness for pickup.
• Identify and prioritize repeat customers, notifying the Service Manager for appropriate recognition and treatment.
• Understand and recommend the most suitable services to customers to ensure their satisfaction, increase sales, and minimize complaints.
• Proactively upsell and promote other critical vehicle services to customers to enhance customer satisfaction and boost sales revenue.
• Follow day-to-day operations related to the Service Advisor role to ensure work continuity.
• Contribute to the identification of opportunities for continuous process improvement, considering international best practices, business process enhancement, cost reduction, and productivity improvement.
• Assist in the preparation of timely and accurate reports on service sales to meet company and department requirements, policies, and standards.

Qualifications and Experience

The ideal candidate will possess a minimum of 2 years of relevant experience in a related industry. While a high school diploma is required, a technical diploma is preferable.

Required Skills

• Exceptional communication and interpersonal skills.
• Excellent writing and communication skills in English.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires between 2 to 5 years of experience in a similar capacity.

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

• Respond to client inquiries received via chat, phone, and email with accurate information.
• Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
• Accurately document all issues and their resolutions within the ticketing system in a timely manner.
• Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
• Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

• 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
• A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
• High fluency in the English language, including strong verbal communication, listening, and typing skills.
• Native Arabic speaker.
• Flexibility to work in different shifts within Riyadh.
• Experience with ECR, POS devices, and network printers is considered a plus.
• Familiarity with support ticketing systems is a plus.
• Experience with remote access software is a plus.

Required Skills

• SAAS
• Cloud-based POS
• ECR
• POS devices
• Network printers
• Support ticketing systems
• Remote access software
• Customer Support
• Communication
• Problem-solving
• Documentation
• Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

About the Role

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is looking for a Social Media Specialist to join its team in Riyadh. The company's mission is to empower individuals to achieve their dreams by creating the most customer-centric financial application. Tamara serves millions of users and collaborates with prominent global and regional brands. As Saudi Arabia's first fintech unicorn, Tamara operates from its care office in Riyadh, with additional regional and global support offices.

Role Responsibilities

In this role, you will be responsible for managing Tamara's social media presence and ensuring exceptional customer engagement. This includes monitoring inquiries, comments, and messages across various social media platforms, ensuring all communications align with the brand's tone of voice and customer experience guidelines. You will effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution. You will also identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams, while maintaining Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.

• Monitor and respond to customer inquiries, comments, and messages across social media platforms such as Instagram, Twitter/X, and Facebook.
• Ensure all communications align with Tamara's tone of voice and customer experience guidelines.
• Effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution.
• Identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams.
• Maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.
• Collaborate closely with internal departments such as Customer Support, Risk, Payments, and Technology to efficiently resolve customer issues.
• Accurately document all customer interactions using internal tools, such as CRM or Zendesk.
• Professionally manage app reviews and public feedback, contributing to a positive brand perception.
• Track recurring customer issues and provide valuable insights to drive continuous improvement initiatives within the company.

Qualifications and Requirements

To perform this role successfully, you should have previous experience in customer support or social media supervision. Strong written communication skills in both Arabic and English are essential, along with the ability to handle difficult customers with empathy and professionalism. You should be familiar with major social media platforms and customer engagement tools, with the ability to multitask effectively and thrive in a fast-paced work environment. A basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

• Previous experience in customer support or social media supervision.
• Strong written communication skills in both Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with major social media platforms and customer engagement tools.
• Ability to multitask effectively and work in a fast-paced environment.
• Basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

Core Skills

• Customer Support
• Social Media Supervision
• Written Communication (Arabic and English)
• Empathy
• Professionalism
• Familiarity with Social Media Platforms
• Customer Engagement Tools
• Multitasking
• Adaptability to Fast-Paced Environments
• Fintech/BNPL Knowledge (Preferred)

Job Details

This is a full-time role, requiring 0-1 years of experience. The job is based in Riyadh, Saudi Arabia.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join their Aftermarket team. This role is integral to driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring high levels of customer satisfaction. The PSSR serves as a critical link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while providing timely technical and commercial support. This position also involves contributing to the achievement of sales and profitability objectives within the Heavy Machinery, Construction Equipment, and Industrial Equipment sectors.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• High School Diploma, Technical Diploma, or equivalent qualification.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales.

Required Skills

• Proficiency in Inventory & Parts Management.
• Expertise in Aftermarket Sales Processes.
• Commitment to Customer Service Excellence.
• Strong Key Account Management capabilities.
• Skilled in Commercial Negotiation.
• Familiarity with CRM Systems & ERP Applications.
• Effective Parts Sales techniques.
• Excellent Customer Service skills.
• Proven Aftermarket Business Development abilities.
• Solid Technical Product Knowledge.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia, within the SBU of Abunayyan Holding Company. The role requires 2-5 years of experience.

About the Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a CX Portfolio Director to join its team in Riyadh. This role is central to the planning, execution, and delivery of customer experience solutions driven by BPO and technology. The position requires a deep understanding of customer experience management and software development integration to ensure effective collaboration between CX operations, technology platforms, and digital transformation initiatives. The successful candidate will play a key role in accelerating digital transformation and enhancing operational efficiency for clients, aligning with 2P's strategic objectives and client expectations.

Key Responsibilities

• Oversee the comprehensive planning, execution, and successful delivery of customer experience projects across the assigned portfolio.
• Monitor overall portfolio performance through regular updates, insightful dashboards, and key performance metrics.
• Proactively identify emerging trends, potential risks, and opportunities for enhancement within CX projects.
• Develop and implement robust mitigation plans to address portfolio-level risks effectively.
• Ensure all projects strictly comply with organizational governance, audit requirements, and compliance standards.
• Drive the achievement of strategic project goals and overall portfolio objectives.
• Design and implement customer journey mapping initiatives to optimize the end-to-end customer experience.
• Serve as the primary point of contact for clients, ensuring a clear understanding and effective addressing of their requirements.
• Manage and resolve escalations related to BPO and call center operations efficiently.
• Engage regularly with clients to solicit feedback and ensure services continuously align with evolving business needs.
• Lead initiatives aimed at improving customer satisfaction, service quality, and client retention rates.
• Support the seamless integration of software development solutions within CX operations and service delivery models.
• Collaborate closely with technical and development teams to align CX requirements with technology implementation plans.
• Ensure that technology-driven CX solutions are scalable, practical, and precisely aligned with client expectations.
• Provide critical input on system enhancements, workflow automation, and digital tools that elevate customer experience and operational efficiency.
• Act as a key liaison between business, operations, and technical teams to ensure the successful delivery of CX technology initiatives.
• Provide strategic guidance to workforce management teams to ensure optimal resource allocation supports service delivery goals.
• Oversee the hiring, onboarding, and resource planning for call center operations and technology-driven CX solutions.
• Monitor resource utilization across all projects and adjust allocation as necessary to meet demands.
• Ensure workforce plans are strategically aligned with operational demand, SLA requirements, and project priorities.
• Establish and meticulously monitor CX performance metrics in alignment with COPC and industry best practices.
• Lead process optimization initiatives to enhance efficiency and reduce operational bottlenecks.
• Analyze operational data to identify recurring challenges in call center operations and technology implementations.
• Build and maintain strong relationships with technology partners and service providers to foster CX innovation.
• Ensure strict adherence to SLAs, timely issue resolution, and continuous improvement of operational performance.
• Prepare and present essential inputs for departmental and project budgets, including detailed resource requirements.
• Manage and control financial performance by diligently monitoring actual costs against approved budgets.
• Develop annual, quarterly, and monthly budgets, demand plans, and related financial reports.
• Track actual spending against budget and ensure strict adherence to approved forecasts.
• Coach, mentor, and guide team members to foster their professional growth and enhance performance.
• Conduct periodic performance reviews and provide constructive developmental feedback.
• Promote a culture of accountability, collaboration, and service excellence across the team.
• Support the preparation of timely and accurate departmental reports and statements.
• Ensure all reports meet 2P's internal requirements, policies, and standards.
• Maintain high accuracy, quality, and timeliness in all reporting activities.
• Lead, manage, and execute special projects or tasks assigned by management based on evolving business needs.
• Ensure assigned initiatives are completed within agreed timelines and meet expected quality standards.

Qualifications and Requirements

• Bachelor's degree in Computer Science Engineering, Allied Sciences, Information Technology, Telecommunications Engineering, Business Administration, or a closely related field.
• A Master's degree in Customer Experience Management, Business Administration, Computer Science, or an equivalent qualification is highly preferred.
• PMP certification is a mandatory requirement.
• Additional certifications in CX management, project/program management, COPC, ITIL, or related fields are advantageous.
• A minimum of 10 years of progressive experience in customer experience management, service delivery, technology-driven operations, or related fields.
• At least 3 years of experience in a dedicated leadership role.
• Proven track record of successfully managing BPO operations.
• Demonstrated experience in implementing technology-driven CX solutions.
• A strong background in software development integration is essential for this role.
• Extensive experience in SLA-based service delivery and call center operations.

Required Skills

• Expertise in BPO operations and technology-driven CX solutions.
• Proficiency in software development integration and technology implementation lifecycles.
• Deep understanding of CX project management tools, methodologies, and governance practices.
• Ability to analyze operational data and implement effective process improvements.
• Strong grasp of compliance, audit requirements, and quality standards.
• Excellent stakeholder and client relationship management capabilities.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Proven ability to manage multiple projects, competing priorities, and cross-functional teams simultaneously.
• Skill in translating business and CX requirements into practical technology solutions.
• Customer Experience Management
• Service Delivery
• Technology-driven Operations
• BPO Operations
• Technology-driven CX Solutions
• Software Development Integration
• SLA-based Service Delivery
• Call Center Operations
• CX Project Management
• Stakeholder Management
• Client Relationship Management
• Budgeting
• Forecasting
• Cost Control
• Leadership
• Team Management
• Process Optimization
• Digital Transformation
• Workforce Optimization
• Performance Management
• COPC Standards
• ITIL

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a portfolio of call center and CX projects, requiring close collaboration with various internal teams and external clients.

📢 Job Announcement | Cashier ☕

We are looking for a Saudi cashier to join our team.

Requirements:

* Saudi nationality
* Good customer service skills
* Commitment and discipline at work
* Previous experience is preferred

📍 Work Location: Saihat
📩 To apply, please send your CV to:
j@**************

📢 Job Announcement | Barista ☕

We are looking for a Saudi barista to join our team.

Requirements:

* Saudi nationality
* Good customer service skills
* Commitment and discipline at work
* Previous experience is preferred

📍 Work Location: Saihat
📩 To apply, please send your CV to:
j@**************

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

PULSE is seeking a Customer Service Representative to join its fully remote team serving the MENA Region. In this position, you will act as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This role is suited for individuals who are motivated by assisting others, possess strong communication abilities, and excel at problem-solving in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, billing, and company policies.
• Assist customers with account management, order status updates, troubleshooting, and general support requests.
• Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.
• Investigate and resolve customer concerns efficiently and effectively.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions, inquiries, and resolutions accurately.
• Follow up with customers to ensure issues have been fully resolved.
• Build positive relationships through professional and courteous communication.
• Contribute to customer retention by consistently delivering high-quality service.
• Gather customer feedback and share insights to support continuous improvement initiatives.
• Collaborate with team members to foster a supportive and customer-centric culture.
• Utilize CRM systems and customer service tools to manage customer interactions.
• Maintain accurate customer records and documentation.
• Assist in updating internal knowledge bases and support resources.
• Adhere to company policies, procedures, and service standards.

Qualifications and Requirements

• 1-2 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills and attention to detail.
• Self-motivated, reliable, and comfortable working independently in a remote environment.
• Proficiency with basic computer applications, including Microsoft Office or equivalent tools.
• High school diploma or equivalent.

Required Skills

• Customer Service
• Customer Support
• Communication (Verbal and Written)
• Problem-solving
• Conflict-resolution
• Organizational skills
• Attention to detail
• Basic computer applications
• Microsoft Office (or equivalent)
• CRM systems
• Customer support software

Work Environment and Location

This is a full-time, fully remote position. The role is based in Tabūk, Tabuk, Saudi Arabia, with the possibility of remote work within the region. PULSE operates as a remote-first organization, fostering a supportive, inclusive, and collaborative team culture.

• Prepare and serve specialty coffee drinks with precision and creativity.
• Provide warm and professional service, anticipating guest needs to exceed expectations.
• Manage cash transactions accurately and maintain financial records.
• Ensure a clean and hygienic café environment as per food safety standards.
• Support team members and maintain smooth operations.
• Engage customers with attractive product displays and well-informed recommendations.

• Minimum 2 years of experience in Food & Beverage or retail.
• Proven experience as a barista with specialized skills in coffee preparation.
• Strong cash handling and communication skills.

• Certification in beverage service or specialty coffee.
• Experience in luxury hospitality.
• Knowledge of advanced coffee presentation techniques.

• Preparing and serving coffee beverages, ensuring consistency and quality.
• Engaging with guests in a friendly manner and answering menu-related questions.
• Maintaining a clean and organized coffee station and ensuring the availability of supplies.
• Accurately managing cash and processing payments.
• Assisting in inventory management and rotation of supplies.
• Adhering to health, safety, and sanitation regulations.

• Exciting opportunities for personal and professional development.
• Competitive compensation package with health insurance coverage.
• A supportive and inclusive work environment that values diversity.
• Employee Recognition Programs and daily meals on duty.

About the Role

Fairmont Hotels & Resorts is seeking a skilled and customer-focused Bartender to join the hospitality team at Raffles & Fairmont Red Sea in Umluj, Saudi Arabia. This role is part of the Red Sea Project, a nature-focused resort experience featuring 361 rooms, eleven distinct dining concepts, and a world-class spa. As a Bartender, you will be responsible for crafting non-alcoholic cocktails and beverages, delivering service, and creating guest experiences in an upscale resort environment. You will report to the Outlet Supervisor or Outlet Manager and represent bar operations.

The Raffles & Fairmont Red Sea is situated on 200km of coastline, an archipelago of over 90 islands, and offers a unique natural setting. The resort aims to set new standards in sustainable development and is positioned alongside an 18-hole championship golf course.

Key Responsibilities

• Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences.
• Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained.
• Provide knowledgeable recommendations on beverage selections and menu offerings to enhance guest satisfaction.
• Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments.
• Monitor and manage bar inventory, including stock levels, ordering supplies, and minimizing waste.
• Adhere to all health, safety, and sanitation regulations.
• Collaborate with front-of-house and back-of-house teams to ensure seamless service delivery.
• Engage with guests in a friendly and professional manner, building rapport.
• Maintain composure and efficiency during peak service periods in a fast-paced environment.
• Follow all company policies and procedures while representing the Raffles brand.

Qualifications and Experience

• Proven bartending experience in a luxury hospitality or upscale resort setting.
• Comprehensive knowledge of mocktail preparation and beverage service standards.
• Proficiency with Point of Sale (POS) systems and bar management software.
• Strong understanding of non-alcoholic beverages.
• Excellent cash handling and inventory management skills.
• Exceptional customer service and interpersonal skills with the ability to engage diverse guests.
• Physical stamina to stand for extended periods and work in a fast-paced environment.
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation.
• Knowledge of health and safety regulations.
• Strong communication skills in English; multilingual abilities are preferred.
• Familiarity with Saudi Arabian culture and hospitality expectations is preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Team player mentality with a positive attitude and willingness to support colleagues.

Required Skills

• Mocktail preparation
• Beverage service standards
• Point of Sale (POS) systems
• Bar management software
• Non-alcoholic beverages
• Cash handling
• Inventory management
• Customer service
• Interpersonal skills
• Communication skills

Work Environment and Details

This full-time position is located in Umluj, Tabuk, Saudi Arabia. The role requires the ability to work flexible schedules, including evenings, weekends, and holidays, and demands physical stamina for standing for extended periods in a fast-paced environment.

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.