Customer Service Center Inquiry Clerk Jobs for Fresh Graduates in Saudi Arabia

About the Role

2P Perfect Presentation is seeking a dedicated Customer Service professional to join their team in Al Madinah Al Munawwarah. This role is essential for delivering a high-quality customer journey across multiple touchpoints. The position focuses on understanding customer needs, resolving inquiries efficiently, and enhancing overall customer satisfaction. The ideal candidate will be customer-focused, proactive, and capable of adapting to various customer service channels and operational demands to contribute to a consistent and positive customer experience.

Key Responsibilities

• Handle customer inquiries, requests, and feedback received through various communication channels, including phone, email, chat, social media, and in-person interactions.
• Ensure the timely and professional resolution of customer issues and complaints, aiming for first-contact resolution where possible.
• Maintain accurate and detailed records of all customer interactions and follow up on outstanding issues as necessary to ensure complete satisfaction.
• Collaborate effectively with internal teams to identify opportunities for process improvements and enhance overall customer experience outcomes.
• Identify recurring customer issues and trends, providing constructive suggestions for service enhancements and preventative measures.
• Actively support customer retention and satisfaction initiatives through proactive engagement and exceptional service delivery.
• Ensure strict compliance with all company policies, established service standards, and quality guidelines.
• Contribute to the generation of reports and the tracking of key performance indicators related to customer satisfaction and service performance.

Qualifications and Requirements

• Any educational background is acceptable, combined with relevant experience in customer service, customer experience, or related fields.
• Possess strong communication and interpersonal skills, enabling effective interaction with a diverse customer base.
• Demonstrate a proactive problem-solving mindset with a keen attention to detail to address customer needs accurately.
• Exhibit the ability to work effectively under pressure and manage multiple tasks simultaneously while maintaining high service quality.
• Proficiency in MS Office suite is required; experience with customer service tools and CRM systems is preferred.
• Fluency in both Arabic and English is essential for effective communication.

Required Skills

• A strong customer-first mindset, prioritizing customer needs and satisfaction in all interactions.
• Excellent professional communication skills, both written and verbal.
• Effective time management and organizational skills to handle a high volume of inquiries and tasks efficiently.
• High adaptability and a strong sense of teamwork to collaborate with colleagues and support team goals.
• Proficiency in conflict resolution techniques to de-escalate situations and find mutually agreeable solutions.
• Basic reporting and data handling capabilities to contribute to performance analysis.
• Understanding of marketing principles and client acquisition strategies to support business growth.

Job Details

This is a full-time position. The role requires 0-1 year of experience. The company is 2P Perfect Presentation, and the location is Al Madinah Al Munawwarah, Saudi Arabia.

About the Role

Recruitlytixs HR is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position designed for those who excel in an independent work environment and are committed to delivering high-quality products and services. As a primary point of contact, you will assist customers across multiple channels, ensuring each interaction is professional and supportive. This role is suitable for communicative individuals focused on providing a customer-first experience, offering opportunities for professional development.

In this capacity, you will manage customer inquiries, resolve issues, and contribute to a positive customer journey. You will act as a key link between the company and its customers, directly impacting customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries promptly and effectively via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Communicate with customers in a clear, professional, and empathetic manner.
• Represent the company positively and professionally in all customer interactions.
• Assist customers with basic technical or service-related issues, guiding them through solutions.
• Handle customer complaints with patience, understanding, and professionalism.
• Escalate complex customer issues to the appropriate internal teams for timely resolution when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently and accurately.
• Maintain detailed and up-to-date records of all customer interactions within CRM systems.
• Follow up on open customer cases to ensure their timely and satisfactory resolution.
• Ensure all customer documentation is complete, accurate, and kept up-to-date.
• Meet established quality standards and productivity targets for customer service.
• Actively participate in training sessions and team meetings to enhance skills and knowledge.
• Stay informed about product updates, policy changes, and new procedures.
• Share constructive feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English are essential.
• Previous experience in customer service or a call center environment is preferred.
• Excellent listening skills and strong interpersonal abilities are required.
• The ability to remain calm and professional, especially under pressure, is crucial.
• Possess basic technical skills and the capacity to learn new systems quickly.
• Demonstrate good typing speed and accuracy.
• Exhibit strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Ability to adapt to changing processes and priorities is necessary.
• Proficiency in additional languages is considered a significant advantage for supporting a global customer base.

Required Skills

• Communication
• Detail-orientation
• Customer service expertise
• Call center experience
• Active listening
• Interpersonal skills
• Problem-solving
• Typing speed and accuracy
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Recruitlytixs HR is committed to fostering a positive, inclusive remote workplace where employees are supported in their professional development and success.

We are looking for a professional receptionist to join the team, where you will be responsible for welcoming clients and visitors in a professional and courteous manner, answering phone inquiries, organizing appointments, and directing visitors to the appropriate departments. This position requires excellent communication skills, proficiency in using computers and office software, and the ability to handle work pressure and multiple tasks efficiently. We provide a stimulating work environment and continuous professional development opportunities for the right employee who has a neat appearance and distinguished professional behavior. Contact via WhatsApp taken from Google Maps in the housing neighborhood.

We are looking for a receptionist with excellent communication skills and a presentable appearance to be a distinguished face for our company. You will be responsible for welcoming and professionally receiving visitors and clients, organizing appointments, and efficiently managing phone calls. Your duties will also include assisting with administrative tasks such as accounting and simple fund management, and ensuring the smooth running of work.

We are looking for a receptionist and sales employee to work in a car rental office. 🔹 Job Title: Receptionist and Sales 🔹 Nature of Work: Receiving customers, completing rental contracts, following up on bookings, and achieving sales 🔸 Conditions: * Politeness and good dealing with customers * Commitment and discipline at work * Previous experience in car rental or sales is preferred * Ability to work under pressure ⏰ Working Days: 6 days a week 🕒 Working Hours: 8 hours (from 3:00 PM to 11:00 PM) 📍 Work Location: Riyadh, Al-Sulimaniyah Send the CV to the number 05********

Is your soul sweet? Passionate? Ambitious? Do you like gaming, fun, and gatherings? This is what we are looking for! We need an employee who represents the spirit of Galactic Games. Someone capable of receiving our customers with a cheerful face, positive energy, and a sweet spirit. Your role begins from the moment the customer enters the center, you help them choose their favorite package, guide them to start their entertainment journey with us, and make sure they leave happy and with a desire to return to us again.

Customer service representative receives the patient, books appointments, answers inquiries and questions, confirms appointments and payment via point of sale.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible Buy Now, Pay Later options. The company partners with major brands and serves millions of users. Some financial products offered by Tabby may include interest charges. We are seeking a motivated and professional Saudi National to join our Customer Support Operations department as a Customer Service Representative in Riyadh. This role is designed for individuals committed to delivering excellent service and eager to grow within a dynamic company.

Key Responsibilities

• Provide comprehensive customer support via phone, chat, and email, communicating effectively in both Arabic and English.
• Address customer inquiries and resolve issues efficiently to ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to deliver prompt and accurate assistance.

Qualifications and Requirements

• Fluency in spoken and written Arabic and English is essential, with a minimum B2 level proficiency in English.
• Willingness and ability to work rotational shifts and report to the office as required.
• Demonstrated helpfulness, composure under pressure, quick learning ability, and a serious approach to work responsibilities.
• Readiness to handle challenging conversations, meticulously follow processes, and maintain a positive attitude during demanding periods. This role involves direct customer service that can be stressful, particularly during peak times.

Required Skills

• Customer Support
• Problem Solving
• Communication

Work Details and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Compensation ranges from SAR 6,000 to SAR 7,500 per month. This includes a base salary of SAR 6,635 gross, a language allowance of up to SAR 500 gross based on proficiency, and a performance bonus of up to 10% of the base salary.

Training and Onboarding

The role includes a paid, 3-week training program conducted in the office. Following training, there will be a 3-week nesting period where new hires will handle live customer cases with close support.

About the Role

Fairmont Hotels & Resorts, a part of the Accor network, is seeking a Royal Service and Reservations Agent to join its team in Riyadh, Saudi Arabia. This role is an opportunity to contribute to responsible hospitality within a global network of hotels, focusing on creating positive impacts for guests, colleagues, and the environment. As a Royal Service and Reservations Agent, you will be the initial point of contact for guests, managing reservations and inquiries with professionalism to ensure memorable experiences.

Key Responsibilities

• Manage incoming calls, emails, and in-person inquiries with professionalism and courtesy.
• Process reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
• Provide detailed information regarding hotel facilities, services, and local attractions.
• Anticipate guest needs and offer personalized recommendations and solutions.
• Liaise with various hotel departments to fulfill guest requests and resolve issues promptly.
• Maintain current knowledge of hotel offerings, promotions, and local events.
• Uphold high standards of customer service at all times.

Qualifications and Requirements

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
• Proficiency in reservation management systems and general computer applications.
• Strong problem-solving capabilities and a high level of attention to detail.
• Demonstrated ability to manage multiple tasks simultaneously and remain composed under pressure.
• Cultural sensitivity and awareness, coupled with a customer-focused mindset.
• Fluency in English is required.
• In-depth understanding of luxury hospitality standards and practices.
• Familiarity with Saudi Arabian culture and customs is beneficial.
• Flexibility to work various shifts as needed.

Required Skills

• Communication
• Reservation management systems
• Computer skills
• Problem-solving
• Attention to detail
• Multi-tasking
• Cultural sensitivity
• Customer-focused mindset
• Knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Experience with Opera or a similar system is an advantage.
• Proficiency in additional languages is a plus.

Work Context

This is a full-time position for a Royal Service and Reservations Agent located in Riyadh. The role requires 0-1 year of experience. The position is based within the Riyadh Region.

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.

About the Role

Watan First Human Resources is seeking a dedicated Customer Experience Specialist to join our team in Riyadh, Saudi Arabia. This full-time position focuses on enhancing customer satisfaction and ensuring a smooth customer journey across all interaction points. The role involves actively engaging with customers, resolving their issues, and contributing to the continuous improvement of our service delivery. As a Customer Experience Specialist, you will be instrumental in upholding our commitment to exceptional service, acting as a primary point of contact for customers and addressing their needs with professionalism and efficiency. This role requires a proactive approach to problem-solving and a strong desire to create positive experiences for every customer.

Key Responsibilities

• Handle all customer inquiries promptly and provide timely, accurate support.
• Effectively resolve customer complaints and ensure all requests are followed up on to the customer's satisfaction.
• Maintain consistently high levels of customer satisfaction through attentive and empathetic service.
• Accurately document all customer interactions and feedback for record-keeping and analysis.
• Collaborate effectively with various internal teams to identify areas for improvement and implement strategies that enhance the overall customer experience.

Qualifications and Requirements

• Possess a Diploma degree or a higher level of education.
• Have a minimum of 1 year of experience in a Call Center or Customer Service role.
• Demonstrate excellent communication and interpersonal skills, enabling clear and effective interaction with diverse customer groups.
• Exhibit strong problem-solving abilities to address customer issues efficiently and creatively.
• Be proficient in using various computer applications and customer service systems.

Required Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities.
• Proficiency in computer applications.
• Familiarity with customer service systems.

Work Environment and Schedule

This is a full-time position based in Riyadh, Saudi Arabia. The working schedule includes 5 working days per week with 2 rotating days off. Employees will work on rotational shifts, which will be determined based on operational requirements.

About the Role

Fast Fit EMS Fitness Company, a prominent EMS fitness brand in Saudi Arabia with 11 clubs across major cities, is seeking a Customer Care - Sales Specialist to join its team in Riyadh. Founded in 2019, Fast Fit is committed to innovation and customer satisfaction. This full-time position is suitable for individuals interested in the beauty and fitness industry who aim to achieve sales targets while providing excellent customer service. The role involves handling customer inquiries and driving sales, contributing to a positive work environment. The company provides comprehensive internal training to support employee development.

Key Responsibilities

• Achieve sales targets while delivering excellent customer service.
• Handle customer requests and inquiries via phone and email in both Arabic and English.
• Contribute to a positive work environment through polite and professional interactions with customers and colleagues.

Qualifications and Requirements

• A bachelor's degree is preferred.
• 1 year of experience in a customer-facing or sales role is required.
• Work experience in Sales will be considered an added advantage.
• Dedication and passion for assisting customers.
• Ability to work effectively in a fast-paced environment.
• A polished and professional demeanor.

Required Skills

• Driven, persuasive, and motivated attitude.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Strong phone contact handling skills and active listening abilities.
• Proficiency in handling customer requests via phone and email.
• Ability to multitask, prioritize, and manage time effectively.

Work Environment and Benefits

This is a full-time position based in Riyadh. The role offers a 5-day work week. Employees will receive competitive salaries, high commissions, benefits, and incentives. The company provides comprehensive health coverage, a supportive work environment, specialized training, and opportunities for career growth, including potential global opportunities. Employees are entitled to 30 days of paid annual leave.

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

• Handle, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station effectively.
• Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Inform guests of any messages received.
• Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as required.
• Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
• Regularly test communications equipment to ensure proper functionality.
• Respond to special requests from guests with specific needs.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up with guests to confirm satisfaction with resolved requests or problems.
• Dispatch bell staff or valet staff when necessary.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.
• Perform duties that require standing, sitting, or walking for extended periods.
• Enter and retrieve information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

About the Role

DELHAM is seeking a motivated and detail-oriented Junior Social Media and Customer Service Specialist to join our team in Riyadh. This role offers an opportunity for individuals with 0-2 years of experience, including fresh graduates, to develop their careers in a dynamic environment. The position involves creative content responsibilities and direct customer interaction, contributing to both the brand's online presence and customer satisfaction.

As a Junior Social Media and Customer Service Specialist, you will manage and enhance social media channels through content creation, and provide customer support across various online and offline platforms. This position is suitable for individuals eager to learn and grow within digital marketing and customer service fields.

Key Responsibilities

• Craft engaging descriptions and captions for social media content.
• Review all content, including videos, photos, and text, before publication to ensure accuracy and eliminate errors.
• Manage the online community by responding promptly to customer inquiries and orders received via WhatsApp and social media direct messages and comments.
• Handle incoming customer phone calls, providing assistance and support.
• Assist customers with tracking deliveries or orders and escalate significant issues to the senior team.
• Support the marketing team with ad-hoc copywriting tasks, contribute to brainstorming sessions, and assist with creative strategy adjustments.
• Adapt to new digital marketing tasks, project coordination, or platform management as departmental needs evolve.

Qualifications and Requirements

• A Bachelor's degree, preferably in Marketing, Business, or Communications.
• Excellent written and verbal communication skills in Arabic, utilizing a friendly local dialect, and proficient English language skills.
• An exceptional eye for detail, with a strong ability to identify spelling mistakes and a low tolerance for typos.
• Good knowledge of various social media platforms and their functionalities.
• Strong time-management skills and a polite, helpful demeanor when interacting with customers and colleagues.
• Flexibility to occasionally monitor messages during busy evenings or weekends.

Required Skills

• Copywriting and Ad-hoc Copywriting
• Content Checking and Attention to Detail
• Community Management and Customer Service
• Problem Solving
• Brainstorming and Creative Strategy
• Digital Marketing and Platform Management
• Writing and Communication
• Social Media Platforms
• Time Management
• Interpersonal Skills

Work Environment and Details

This is a full-time, on-site position located in Riyadh, Riyadh Region. The role is suitable for individuals with 0-2 years of experience, and fresh graduates are encouraged to apply.

We are looking for an outstanding receptionist to join our team, who will be responsible for welcoming visitors and clients in a professional and courteous manner, responding to phone inquiries, and directing calls to the appropriate departments. The position requires excellent communication skills in both Arabic and English, the ability to handle basic computer systems, and manage appointments. The ideal candidate should have a neat professional appearance, the ability to work under pressure, and high organizational skills to ensure the smooth operation of the reception area.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through Buy Now, Pay Later solutions. The company partners with major brands and serves a large customer base across the region. This is an opportunity to begin a career in customer support within Tabby's Customer Support Operations team in Riyadh. The company emphasizes providing necessary tools, support, and rewards for professional growth to individuals committed to their work.

Key Responsibilities

• Provide customer support through phone, chat, and email in both Arabic and English.
• Address customer inquiries and resolve issues to ensure a positive customer experience.
• Follow established guidelines and utilize provided tools for accurate and efficient customer assistance.

Qualifications and Requirements

• Proficiency in speaking and writing both Arabic and English, with English at a B2 level or above.
• Availability for 24/7 rotational shifts and the ability to work from the office.
• Eligibility for Saudi Nationals only.

Required Skills

• Excellent communication skills in Arabic and English.
• Strong customer support and service orientation.
• Effective problem-solving abilities.
• Demonstrated quick learning capabilities.
• Professionalism and a serious approach to work.
• Ability to remain calm and composed under pressure.

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires working from the office. The salary range for this position is SAR 6,000 - SAR 7,500 per month. The application deadline is 30 June 2026.

Recruitment Day Information

Tabby is hosting a Recruitment Day for this role. Interested candidates are invited to attend on the following dates:

• Dates: February 11th and 12th, 2026
• Time: 09:00 AM – 5:00 PM
• Address: QQF4+4CJ, Al Hamra, Riyadh 13217

Walk-in interviews are welcome during the specified recruitment days.