Customer Service Center Inquiry Clerk Jobs in Saudi Arabia

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

GT Restructuring is seeking a dedicated and organized Administrative Assistant to join its full-time team in Riyadh, Saudi Arabia. This role is essential for providing a professional and welcoming experience for clients, attorneys, and visitors, serving as the initial point of contact for the office. The position offers competitive compensation and benefits within an innovative and collaborative environment. The ideal candidate will be detail-oriented, capable of managing multiple priorities in a fast-paced legal setting, and possess a proactive, client-focused approach.

Key Responsibilities

• Create a positive and professional first impression for clients and visitors by greeting them and promptly notifying internal parties of their arrival.
• Ensure all guests check in at reception upon arrival to maintain office security.
• Answer incoming calls and direct them to the appropriate personnel or department.
• Provide comprehensive administrative support, including assistance with travel and hotel arrangements.
• Coordinate transportation for internal and external clients, arranging taxis and car services to various destinations.
• Reserve visitor offices, schedule meetings, and coordinate conference room reservations, proactively monitoring the schedule.
• Manage conference room setups to meet all reservation requests prior to scheduled meetings.
• Order catering and assist with setup for meetings and events.
• Purchase, track, and stock food and beverage supplies, liaising with vendors and submitting invoices for payment.
• Maintain accurate visitor, delivery, and outgoing package logs.
• Perform office services tasks including internal mail delivery, arranging messenger services, processing mail, faxing, and handling large print, scan, and copy jobs.
• Monitor office supplies and order new stationery, furniture, appliances, and electronics as needed.
• Assist with event logistics, receptions, and sponsorships, including managing RSVP lists and creating nametags.
• Support the coordination and development of office newsletters and other communications.
• Serve as a liaison to building management, submitting service requests as required.
• Maintain a high degree of professionalism and confidentiality in all duties.
• Assist with other department activities as needed, such as processing invoices and expenses, and perform additional assigned duties.

Qualifications and Requirements

• Diploma or College Degree or equivalent experience.
• A minimum of 3 years of experience in a receptionist or administrative assistant role within a professional environment.

Required Skills

• Excellent interpersonal and communication skills, both oral and written.
• Professional demeanor and presentation.
• Ability to provide outstanding client service and meet high quality standards.
• Proactive in seeking innovative ways to assist others.
• Self-starter capable of working independently with minimal supervision.
• High attention to detail and outstanding organizational skills.
• Effective time management abilities.
• Fluency in both Arabic and English.
• Computer proficiency in Windows-based software and Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Proactive approach to learning and adapting to emerging AI and related technologies.
• Demonstrates a basic understanding of artificial intelligence (AI), including its core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.

Work Environment and Details

This is a full-time, in-office position located in Riyadh, Saudi Arabia. The role requires a high degree of professionalism, discretion, and the ability to adapt to the dynamic needs of a busy legal practice. Experience required for this role is 2-5 years.

About the Role

Mövenpick Hotels & Resorts is seeking a dedicated Concierge to join the team at Mövenpick Hotel & Residences Riyadh. This role is integral to serving as a hotel ambassador, ensuring guests receive exceptional assistance and that their needs are met with professionalism and efficiency. The Concierge will be a primary point of contact for guests seeking information and services, contributing to the overall guest experience.

Key Responsibilities

• Maintain comprehensive knowledge of hotel facilities, current activities, promotions, and events to provide accurate information to guests.
• Assist guests with a wide range of requests, aiming to fulfill diverse and challenging needs.
• Coordinate and fulfill guest requirements by managing a network of service providers.
• Ensure availability of printed materials such as brochures for local attractions, sister hotels, restaurants, and city maps.
• Facilitate guest requests for dining, entertainment, recreation, tours, transportation, florists, doctors, dentists, and childcare.
• Respond to all guest queries with a helpful attitude.
• Develop and maintain guest preference records and guest history to personalize stays.
• Follow up on all concierge endorsements to ensure their timely and complete resolution.
• Manage the handling, delivery, retrieval, and storage of guest luggage, messages, and parcels.
• Demonstrate transparency and responsibility in all financial matters.
• Uphold integrity and trustworthiness within the team.
• Promote and adhere to a safe work environment.
• Champion a work environment that is service-driven and results-driven.
• Strictly follow all departmental Standard Operating Procedures (SOPs), including all safety policies.

Qualifications and Requirements

• Must be a Saudi national.

Required Skills

• Exceptional guest assistance and information provision capabilities.
• Proficiency in service coordination and managing diverse guest requests.
• Strong record-keeping and organizational skills.
• Experience or aptitude for luggage handling.
• Demonstrated financial responsibility and accountability.
• High levels of integrity and trustworthiness.
• Commitment to promoting safety in the workplace.
• A strong service orientation and a results-driven approach.
• Ability to adhere to Standard Operating Procedures (SOPs).

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience looking to build a career in the hospitality industry.

About the Role

Greenberg Traurig, LLP, a global law firm with offices in 15 countries, is seeking a full-time Administrative Assistant to join its team in Riyadh, Saudi Arabia. This role is essential for providing a professional first impression to clients, attorneys, and visitors, and for ensuring the efficient operation of a fast-paced legal environment. The position is based in-office.

Key Responsibilities

• Create a positive and professional first impression for clients and visitors.
• Greet guests promptly and notify internal parties of their arrival.
• Ensure all guests check in at reception to maintain security protocols.
• Answer incoming calls and direct them to the appropriate personnel.
• Provide administrative support, including assistance with travel and hotel arrangements.
• Coordinate transportation needs for clients, such as arranging cabs and car services.
• Reserve visitor offices, schedule meetings, and coordinate conference room reservations.
• Manage conference room setups to meet reservation requests.
• Order catering and assist with meeting and event setups.
• Purchase, track, and stock food and beverage supplies, working with vendors and submitting invoices.
• Maintain visitor, delivery, and outgoing package logs.
• Perform office services tasks including mail delivery, messenger services, mail processing, faxing, and handling large print, scan, and copy jobs.
• Monitor office supplies and order new stationery, furniture, appliances, and electronics as needed.
• Assist with event logistics, including maintaining RSVP lists and creating nametags.
• Support the coordination of office newsletters and other communications.
• Act as a liaison to building management for service requests.
• Maintain professionalism and confidentiality in all tasks.
• Assist with department activities such as processing invoices and expenses.
• Perform additional duties as assigned to support the office and attorneys.

Qualifications and Experience

• Diploma or College Degree or equivalent experience.
• A minimum of 3 years of experience in a receptionist or administrative assistant role within a professional environment.
• 2-5 years of relevant experience.

Required Skills and Competencies

• Excellent interpersonal and communication skills, both oral and written.
• Professional demeanor and presentation.
• Ability to provide high-quality client service.
• Proactive approach to assisting others.
• Ability to work independently with minimal supervision.
• High attention to detail and strong organizational skills.
• Effective time management abilities.
• Fluency in both Arabic and English.
• Proficiency in Windows-based software and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Exceptional computer skills with the ability to learn new software quickly.
• Willingness to learn and adapt to emerging AI and related technologies.
• Basic understanding of artificial intelligence (AI), including its capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations.

Work Environment and Location

This is a full-time, in-office position located in Riyadh, Saudi Arabia. The role operates within a global firm environment, contributing to the smooth functioning of the legal practice.

About the Office Administrator Role

MillerKnoll is seeking a dedicated Office Administrator to join our team in Riyadh, Saudi Arabia. This role is essential for providing comprehensive sales and administrative support to the KSA-based sales team, ensuring the smooth day-to-day operations of the entity, and maintaining a well-presented showroom. The Office Administrator will serve as the backbone of our KSA operations, managing back-of-house functions and contributing to an exceptional customer experience, aligning with MillerKnoll's purpose to design for the good of humankind.

Key Responsibilities

• Provide comprehensive sales and administrative support to the KSA-based sales team.
• Manage all back-of-house functions and support the daily operations of the KSA entity, including office-related activities.
• Handle incoming calls and emails directed to MillerKnoll KSA, ensuring timely and professional responses.
• Maintain high service standards across all touchpoints to ensure an exceptional customer experience.
• Oversee daily office requirements, including the purchasing of supplies, stationery, CMF materials, software, and miscellaneous equipment.
• Coordinate local and international shipments using the FedEx software manager.
• Act as the primary point of contact for the IT department regarding office-related IT issues.
• Assist with hotel and travel arrangements for the team as required.
• Maintain an up-to-date log of monthly attendance and annual leave records in Excel and share it with the Administration Manager.
• Support Dealers and Market Managers with project tracking and CRM activities.
• Manage company portal activities and deliver administrative assistance to Dealers and Market Managers as required.
• Navigate government and company portals to ensure the smooth issuance of PRO/GRO requests.
• Collaborate with local service partners to facilitate required processes relating to MillerKnoll KSA.
• Ensure the showroom is well presented at all times.

Qualifications and Requirements

• A good level of education is essential.
• Excellent spoken and written English is required.
• Fluency in verbal and written Arabic is preferred.
• Previous experience in administration or sales support is necessary.
• The ability to communicate effectively at all levels, both by telephone and face-to-face.
• Proficiency in computer skills, including Microsoft Word, Excel, and email.
• Strong organizational skills are essential.
• A good level of financial awareness is required.
• A professional, friendly, and confident demeanor.
• Must be well-presented and smartly dressed.
• Ability to keep the work area tidy at all times.
• Capability to deal with irate customers with confidence and maintain a calm approach during stressful situations.
• Willingness to work on own initiative.
• Flexibility in approach and working style.
• A mature attitude is essential.

Required Skills

• Sales Support
• Administrative Support
• Customer Service
• Purchasing
• Shipment Coordination
• IT Support (Office Related)
• Travel Arrangements
• Record Keeping
• Project Tracking
• CRM (*********** experience preferred)
• Company Portal Management
• PRO/GRO Request Processing
• Effective Communication
• Microsoft Word
• Microsoft Excel
• Email Management
• Organization
• Financial Awareness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a proactive individual who can manage daily office needs and support the sales team effectively. The company values sustainability, equity, and beauty in its operations.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard hotel procedures. The Guest Experience Expert will proactively deliver a range of services throughout a guest's stay to ensure seamless and exceptional interactions.

This is a full-time, non-management position within Rooms & Guest Services Operations. The role embodies W Hotels' mission to "ignite curiosity, expand worlds" by facilitating new experiences for guests. The position operates within a brand known for its innovative approach to luxury and a "Whatever/Whenever" service culture.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role are expected to include:

• Proactively engaging with guests to understand and anticipate their needs during their stay.
• Providing a range of services to support guests throughout their hotel experience.
• Taking initiative to address operational needs as they arise within the hotel space.
• Handling guest requests and inquiries efficiently and effectively.
• Completing necessary reports and administrative tasks.
• Sharing local insights and highlights to enhance the guest's visit.
• Ensuring guest transactions are integrated into their overall experience.
• Contributing to a safe and secure work environment.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Presenting a professional uniform, appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Physical requirements include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is committed to being an equal opportunity employer and fosters an environment where diverse backgrounds are valued. They are dedicated to non-discrimination on any protected basis.

About the Role

Moelis & Company is seeking a driven and passionate Administrative Assistant to join our team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to a dynamic professional services environment by supporting daily office operations, client interactions, and the seamless functioning of the banking team. The role requires a proactive approach, strong organizational abilities, and excellent communication skills to manage a variety of administrative tasks.

Key Responsibilities

• Greet clients and visitors in a friendly and courteous manner, ensuring a positive first impression.
• Maintain the cleanliness and tidiness of the reception area.
• Prepare refreshments for guests.
• Collect mail from the * Box and distribute it to the relevant personnel.
• Answer incoming calls, direct them to the appropriate person, or take messages and relay them accurately.
• Monitor and order pantry and office supplies to ensure adequate stock levels.
• Proactively support client activities and requirements, liaising with clients to take messages, pass on information, handle simple queries, and assist with client events.
• Manage diaries, coordinate and schedule meetings, reserve conference rooms, and set up conference calls.
• Manage client contacts and inboxes for Bankers.
• Perform photocopying and scanning of documents.
• Make comprehensive travel arrangements, including booking flights, ground transportation, lodging, and entertainment for business travel (domestic and international).
• Prepare detailed itineraries for business travel, including visa arrangements.
• Utilize Concur to process and monitor expenses, ensuring prompt payment and reconciliation with AMEX statements.
• Undertake any other duties or special projects as requested by the Office Manager and/or Bankers.

Qualifications and Requirements

• Applicants must have the right to work in Saudi Arabia without employer sponsorship.
• Previous professional services sector experience or background is required.
• Previous experience working in a fast-paced environment is essential.

Required Skills

• Proficiency in all Microsoft Office software packages, including Word, Excel, and PowerPoint.
• High-level organizational skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Moelis & Company is an equal opportunity employer committed to promoting diversity, preventing discrimination, and providing a supportive and inclusive working environment. We aim to recruit from a diverse talent pool and ensure all applicants are treated fairly throughout the recruitment process, without regard to any characteristic or status protected by applicable law.

About the Role

LivaNova is seeking a highly organized, proactive, and detail-oriented Office Administrator to oversee the daily administrative operations of its new office in Riyadh, Saudi Arabia. This role is central to ensuring a smooth and efficient work environment, managing office resources, supporting staff, and contributing to a positive workplace culture. The successful candidate will play a key role in the foundational operations of the Riyadh office.

Key Responsibilities

• Provide office leadership and comprehensive administrative support to the team.
• Handle a wide variety of administrative support activities, including business-sensitive and confidential information.
• Manage day-to-day office operations to ensure a well-organized and professional environment.
• Coordinate and oversee administrative tasks such as scheduling, office supplies management, mail handling, and record-keeping.
• In coordination with HR, manage employment contracts through the online portal and maintain employee visa and work permit documentation.
• Manage the monthly payroll process in collaboration with HR and Finance departments.
• Supervise and support administrative staff and office reception as needed.
• Act as the primary point of contact for office vendors, service providers, and building management.
• Maintain and manage office budgets, expenses, and petty cash.
• Assist with the onboarding of new employees, including workstation setup and orientation.
• Organize company events, meetings, and team-building activities.
• Ensure compliance with health and safety regulations and company policies.
• Manage calendars, prepare reports, and support senior management with administrative tasks.
• Monitor office efficiency and implement improvements where necessary.

Qualifications and Requirements

• Proven experience as an Office Administrator, Administrative Specialist, or in a similar role.
• Fluency in both Arabic and English is essential.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant office management tools.
• Ability to handle sensitive information with the utmost confidentiality and professionalism.
• A problem-solving mindset with a keen attention to detail.
• Willingness and ability to work a flexible schedule when necessary.
• Demonstrated knowledge and understanding of compliance topics.
• A Bachelor's degree from an accredited university or college, or a high school diploma.

Required Skills

• Office Leadership
• Administrative Support
• Handling Business-Sensitive and Confidential Information
• Office Operations Management
• Scheduling
• Office Supplies Management
• Mail Handling
• Record-Keeping
• Employment Contract Management
• Visa/Work Permit Management
• Payroll Process Management
• Supervising Administrative Staff
• Vendor Management
• Office Budget Management
• Expense Management
• Petty Cash Management
• Onboarding New Employees
• Event Organization
• Meeting Organization
• Team-Building Activity Organization
• Health and Safety Compliance
• Company Policy Compliance
• Calendar Management
• Report Preparation
• Office Efficiency Monitoring
• Process Improvement
• Organizational Skills
• Multitasking Abilities
• Written Communication Skills
• Verbal Communication Skills
• Microsoft Office Suite Proficiency
• Other Office Management Tools Proficiency
• Confidentiality
• Professionalism
• Problem-Solving Skills
• Attention to Detail
• Flexible Schedule Availability
• Knowledge of Compliance Topics

Work Environment and Details

This is a full-time position for an Office Administrator at LivaNova, located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The position involves overseeing the daily administrative operations of the office, ensuring a professional and efficient workplace.

About the Role

Stella Stays is developing tech-driven living spaces designed for a modern and effortless experience. We are seeking a Front Desk Receptionist to join our team in Riyadh. This role is essential for managing daily operations, ensuring excellent guest experiences, and facilitating communication across departments and with external parties.

As the primary point of contact, the Front Desk Receptionist will represent Stella Stays' commitment to innovation and guest satisfaction, playing a key role in maintaining property standards and ensuring a seamless resident experience.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies for operations.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work delivery.
• Coordinate and promptly address repair and maintenance tasks to minimize disruptions for guests.
• Prepare and adhere to daily, weekly, and monthly reports detailing property operations and guest feedback.
• Ensure compliance with all property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met efficiently.
• Handle add-on service requests and coordinate with relevant service providers to fulfill guest needs.
• Source and manage reliable service providers and vendors, negotiating favorable contracts to ensure cost-effectiveness and quality.
• Maintain strict data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere at the reception area.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages efficiently.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as needed to support the team and operations.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, with a preference for experience within the hospitality industry.
• Strong organizational and multitasking abilities, coupled with meticulous attention to detail.
• Excellent communication and interpersonal skills, enabling effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software applications.
• Ability to work independently, make sound decisions, and manage tasks effectively in a fast-paced environment.

Required Skills

• Operations Management
• Front Desk Management
• Guest Relations
• Inventory Management
• Team Supervision
• Maintenance Coordination
• Reporting
• Quality Assurance
• Vendor Management
• Data Control
• Confidentiality
• Communication Skills
• Interpersonal Skills
• Multitasking
• Attention to Detail
• Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Stella Stays is committed to providing a professional and organized work environment.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

Maleen Consultant Center is seeking a committed and professional individual to fill the position of "Dental Appointment Coordinator". This role plays a pivotal part in ensuring the smooth running of our patient appointment system and delivering excellent service to our clients. We are looking for someone with a strong work ethic, a commitment to patient care, and readiness to embark on a rewarding career within our esteemed center.

Key Responsibilities

As a Dental Appointment Coordinator, your primary responsibilities will include:

• Efficiently and effectively managing and scheduling patient appointments.
• Ensuring the appointment schedule is maintained without any conflicts or overlaps for more than two years.
• Providing exceptional customer service to all patients.
• Handling all patient interactions with professionalism and a positive attitude.

Qualifications and Requirements

To be considered for this role, candidates must meet the following requirements:

• Possess over two years of experience in dental appointment scheduling.
• Demonstrate high levels of communication skills.
• Exhibit excellent customer service capabilities.
• Be available to start immediately.
• Maintain a pleasant demeanor and a positive attitude towards work.

Core Skills

The skills required for this position include:

• Effective communication skills.
• Ability to provide outstanding customer service.
• Readiness to start work immediately.
• Good and professional interpersonal skills.

Job Details

Company: Maleen Consultant Center
Location: Riyadh, Riyadh, Saudi Arabia
Job Type: Full-time

About the Role

W Hotels in Riyadh is seeking a dynamic and guest-focused Welcome Ambassador to join its Rooms & Guest Services Operations team. This full-time, non-management position is designed for individuals with 0-1 years of experience who are committed to creating memorable first and last impressions for guests. As a Welcome Ambassador, you will play a key role in guiding guests through their arrival and departure experiences, ensuring each interaction is seamless and contributes to an exceptional stay.

Role Context and Company Mission

W Hotels operates with a mission to "ignite curiosity, expand worlds." The brand fosters an environment for living life to the fullest, opening doors and minds, and drawing inspiration from new faces and experiences. A core element of the W Hotels ethos is a refined, ready-for-anything spirit that has redefined luxury worldwide. The Whatever/Whenever service culture aims to transform guests' passions into reality, delivering any request, anytime. W Hotels is part of the Marriott International portfolio, offering an environment where individuals can perform at their best, pursue their goals, join a global team, and develop professionally.

Key Responsibilities

• Deliver a comprehensive range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
• Proactively identify and address operational needs, guest requests, and complete necessary reports.
• Share highlights of the local area with guests to enhance their overall experience.
• Ensure all guest transactions are integrated seamlessly into their stay.
• Contribute to a safe workplace by adhering to company policies and procedures.
• Maintain the confidentiality of all company and guest information.
• Protect company assets and uphold quality standards in all aspects of the role.
• Ensure uniform, personal appearance, and communications are professional and align with W Hotels standards.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Exceptional Guest Arrival and Guest Services skills.
• Strong Customer Service orientation.
• Excellent Communication abilities.
• Proficient Problem-Solving skills.

Work Environment and Physical Demands

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, or walk for extended periods. Additionally, candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to join their Rooms & Guest Services Operations team. This full-time, non-management position is responsible for creating memorable arrival and departure experiences for guests. As a Guest Arrival Expert, you will be empowered to take initiative, deliver a wide range of services, and ensure each guest interaction contributes to a seamless stay.

W Hotels aims to ignite travelers' curiosity and broaden their worlds by offering experiences that open doors and minds. The brand is known for its adaptable spirit, reinventing luxury worldwide. The service philosophy, "Every Need / Anytime," brings guests' passions to life. W Hotels is part of the Marriott International portfolio.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure transactions feel like a natural part of the guest experience.
• Contribute to creating a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in all guest interactions and operations.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival
• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Experience required is 0-1 years. The job category is Rooms & Guest Services Operations.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They foster an environment where associates' unique backgrounds are valued and celebrated, and are committed to non-discrimination on any protected basis.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is responsible for creating a positive first and last impression for guests, ensuring each interaction is personalized and contributes to a memorable stay. As a Guest Arrival Expert, you will take initiative to address operational needs and enhance the guest journey through a hands-on approach. This is a full-time, non-management position within the Rooms & Guest Services Operations department.

Key Responsibilities

• Provide a range of services to assist guests with their arrival and departure processes.
• Proactively identify and address operational needs and guest requests within the hotel space.
• Complete necessary reports and share relevant local area information to enhance the guest experience.
• Ensure all guest transactions are integrated seamlessly into their overall stay experience.
• Contribute to maintaining a safe workplace by adhering to company policies and procedures.
• Uphold company confidentiality and protect company assets.
• Maintain high standards in all guest interactions and operational tasks.
• Ensure professional uniform, personal appearance, and communication align with W Hotels' brand standards.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Willingness to adopt a hands-on approach to work.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds with assistance.

Required Skills

• Guest Arrival
• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Location and Type

This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific address is Financial District, Area 1 Al Aqeeq Street, 13519. This role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals looking to begin their career in the hospitality industry, requiring less than one year of related work experience. The Controller-Rooms will be instrumental in ensuring smooth guest experiences from arrival to departure, managing room allocations, and verifying billing accuracy.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever feasible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration processes for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Management
• Billing Verification
• Customer Service
• Communication
• Teamwork
• Computer Systems Operation

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Rooms Controller to join their team. This is a full-time, non-supervisory position, offering an opportunity for individuals with less than one year of relevant experience to launch their careers in the hospitality sector. The Rooms Controller plays a pivotal role in ensuring a seamless guest experience from check-in to check-out, contributing to the exceptional service standards for which W Hotels are renowned.

Role Responsibilities

The Rooms Controller is responsible for a variety of front office operations, with a focus on guest satisfaction, efficient room management, and billing accuracy. This role requires a proactive approach to guest needs and adherence to company policies and professional standards. You will be an integral part of the Rooms Operations and Guest Services department, working collaboratively with other teams to deliver memorable stays for all guests.

Key Tasks

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register assigned guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill room change or check-out time change requests when possible, and inform relevant staff of the status.
• Confirm and cancel reservations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Prepare and process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any overbooked reservations.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems have been resolved to their satisfaction.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure that uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required for this role.

Required Skills

• Guest Services
• Billing
• Customer Service
• Communication
• Teamwork

Work Environment and Location

The work location is in Riyadh, Saudi Arabia, within a financial district. This role is full-time and requires on-site presence.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. It is committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. The Controller-Rooms will be instrumental in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

The mission of W Hotels is to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. W Hotels aims to reinvent luxury through innovation, attracting original thinkers and forward-thinking individuals. Joining W Hotels means becoming part of Marriott International, a global brand offering opportunities for professional growth and development.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets for their arrival.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to ensure accuracy.
• Review out-of-order rooms daily to manage inventory.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing for accuracy.
• File guest paperwork and documentation securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment from guests.
• Identify any over-commitments to prevent service issues.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational status.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Service Excellence
• Maintaining Professional Appearance
• Confidentiality and Data Protection
• Company Asset Protection
• Interdepartmental Coordination
• Teamwork and Collaboration
• Proficiency in Computer Systems Operation
• Experience with Point of Sale (POS) Systems
• Basic Physical Mobility (standing, sitting, walking, lifting)

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Opportunity Employer

Marriott International is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, and is dedicated to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.