Join Hilton as a Guest Operations Manager!As a Guest Operations Manager, you will supervise the Front Office Team to ensure that every guest has an exceptional experience from check-in through check-out. Your role is crucial in maintaining high standards and ensuring effective communication between guests and hotel departments.
Key Responsibilities:- Oversee the entire Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends for continuous improvement.
- Recognize regular and VIP Guests while promoting the hotel brand's loyalty scheme.
- Maximize room occupancy at best rates through up-selling techniques.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the performance of Front Office Team Members and focus on training and teamwork.
- Ensure Team Members are knowledgeable about hotel products, services, pricing, and local area.
- Maintain good communication with all hotel departments.
- Monitor staffing levels and conduct monthly communication meetings.
- Manage staff performance issues in compliance with company policies.
- Recruit, manage, train, and develop the Front Office team.
- Ensure compliance with hotel security and health regulations.
Qualifications:- A degree or diploma in Hotel Management or equivalent.
- A minimum of 3 years of Front Office supervisory experience.
- High level of IT proficiency and commercial awareness.
- Excellent leadership, interpersonal, and communication skills.
- Ability to work under pressure and maintain excellent grooming standards.
At Hilton, we dedicate ourselves to providing exceptional guest experiences. Join us and be part of a dynamic team committed to hospitality excellence.
3,500 - 5,000 / Month
Full-time
