About the Role
SEK International Schools is seeking a dedicated IT Officer to join its newly established campus in Al Wajh, Tabuk, Saudi Arabia. This is a hands-on operational role focused on ensuring the reliable, secure, and effective day-to-day functioning of all information technology systems and infrastructure. As the primary onsite IT professional in a startup environment, this position is critical for supporting teaching, learning, and overall school operations. The IT Officer will collaborate with school leadership and teaching staff, and leverage the wider SEK network and external providers for technical support and coordination.
This role offers an opportunity to build and stabilize IT systems from the ground up, contributing directly to daily school life and the quality of teaching. The IT Officer will be part of a supportive SEK network, benefiting from shared expertise and established models within a purpose-designed school environment.
Key Responsibilities
- Ensure the reliable functioning and ongoing maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices.
- Configure, manage, and provide technical support for staff laptops within a Windows environment, and ensure students' devices can connect securely and effectively to school systems.
- Serve as the primary point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution.
- Offer in-classroom and lesson-time support to address technology issues as they arise.
- Support the use of school-provided iPads for younger students and manage connectivity for Bring Your Own Device (BYOD) environments in upper years.
- Manage educational platforms, including providing user support and administering data.
- Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols.
- Support the technical setup of core school platforms, including Learning Management Systems (LMS), Student Information Systems (MIS/SIS), assessment platforms, and safeguarding, filtering, and content control tools.
- Ensure all staff and students have appropriate access levels, configurations, and protections in place.
- Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls.
- Support the school in meeting cybersecurity, data protection, and file management expectations, in alignment with SEK group standards.
- Enforce password, access, and device use protocols as defined by school and group policy.
- Collaborate closely with the school's academic and leadership teams, particularly where technology intersects with teaching and learning.
- Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations.
- Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required.
- Collaborate with project teams, operations, or external providers as needed to ensure continuity of service.
- Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school.
- Assist with testing, piloting, and validating systems before students and staff are fully on site.
- Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support.
Qualifications and Requirements
- Strong practical experience in IT support, systems administration, or technical operations. School experience is desirable but not essential.
- Confidence working in a mixed-device environment, including Windows, iPads, and BYOD.
- Experience administering user accounts, permissions, and access within a Microsoft-based environment.
- Native-level or very strong proficiency in English is essential.
Required Skills
- IT support
- Systems administration
- Technical operations
- Windows operating systems
- iPad support
- BYOD management
- Microsoft 365 administration
- Learning Management Systems (LMS)
- Student Information Systems (MIS/SIS)
- Assessment platforms
- Safeguarding, filtering, and content control tools
- Cybersecurity principles
- Data protection best practices
- File management
- Problem-solving
- Effective communication with non-technical colleagues
- Ability to work independently
- Collaboration within a wider network
- Strong organizational skills
- Adaptability
- Comfort operating in a developing, startup environment
- Ability to communicate in Arabic is a significant advantage.
Work Environment and Timing
This is a full-time position based at the new SEK International Schools campus in Al Wajh, Tabuk, Saudi Arabia. The role requires the IT Officer to be in post by May 2026 to support the school's pre-opening phase, including the preparation, configuration, and testing of IT systems.
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