Remote Office Manager Jobs in Saudi Arabia

More than 28 Remote Office Manager Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Field Operations Manager - Saudi Arabia

Field Operations Manager - Saudi Arabia

📣 Job Ad

Pronto

Full-time

About the Role

Pronto AI is a global leader in autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) in mining, quarrying, and construction. The company's mission is to enhance safety, intelligence, and efficiency in mining operations. The Field Operations Manager will lead the on-site deployment of Pronto's AHS at a mining operation in Saudi Arabia. This role serves as a key liaison between Pronto's technology teams and the customer's mine operations, ensuring successful implementation and integration into daily production activities.

Key Responsibilities

  • Deliver deployment activities in line with agreed performance metrics.
  • Ensure the successful integration of autonomous systems into production workflows.
  • Monitor project progress and proactively identify and escalate technical or operational risks.
  • Manage and lead on-site field engineers and technicians.
  • Oversee scheduling, safety compliance, and overall team performance.
  • Coordinate site logistics and ensure operational readiness.
  • Act as the primary communication channel between the customer site and Pronto HQ, providing regular progress reports and escalating blockers.
  • Ensure customer commitments for infrastructure, equipment, and resources are met.
  • Collaborate with customers to establish or modify operational processes for autonomous haulage.
  • Lead customer training programs on Pronto technology and manage the formal handover of the system to the mine's operations team.

Qualifications and Experience

  • A minimum of 10 years of professional experience.
  • Over 15 years of direct mining experience, with a comprehensive understanding of mine site operations and production cycles.
  • 5 to 10 years in leadership roles, such as Site Superintendent, Fleet Manager, or Maintenance Manager.
  • Proven experience participating in technology rollouts, including autonomy, remote operations, telematics, or machine control systems.
  • Deep understanding of the process for transitioning a mine from manual to technology-assisted or autonomous operations.

Required Skills

  • Project Delivery
  • Leadership and Team Management
  • Risk Management (Technical and Operational)
  • Scheduling and Logistics Coordination
  • Safety Compliance
  • Communication (Verbal and Written)
  • Reporting
  • Customer Relationship Management
  • Process Improvement
  • Training Program Management
  • Expertise in Mine Site Operations and Production Cycles
  • Familiarity with Technology Rollouts, Autonomous Systems Integration, Remote Operations, Telematics, and Machine Control Systems
  • Experience in Transitioning to Autonomous Operations

Work Environment and Logistics

This is a full-time, on-site role based at a mining operation in Saudi Arabia. The position requires full-time presence in mining environments. Accommodation will be provided during deployments. The role operates on a mining rotation schedule, typically involving periods on-site followed by time off. This field-based role demands adaptability to rugged mine environments and strict adherence to site-specific safety and health requirements.

breifcase+10 years

locationSaudi Arabia

Remote Job
13 days ago
IT Service Desk Manager

IT Service Desk Manager

📣 Job Ad

ASMO

Full-time

About the Role

ASMO is seeking an experienced and dedicated IT Service Desk Manager to lead its IT service desk operations. This role is responsible for ensuring end-users receive efficient and effective technical support, troubleshooting, and timely incident resolution. The IT Service Desk Manager will establish robust service desk processes and standards, and manage a team supporting technical, workplace, IT, and business solutions.

Key Responsibilities

  • Oversee the comprehensive handling of all IT incidents and service requests, ensuring accurate logging, categorization, prioritization, and assignment for resolution.
  • Establish and maintain key service desk metrics and performance indicators to measure operational efficiency and effectiveness.
  • Analyze performance data, generate reports, and present findings to the Infrastructure & Service Operations Director to identify areas for improvement and optimize performance.
  • Manage and refine incident escalation procedures to ensure complex or critical incidents are appropriately escalated.
  • Evaluate, implement, and manage essential service desk tools, software, and technologies, including ticketing systems, knowledge bases, and self-service portals.
  • Ensure all service desk processes are thoroughly documented, audited, and regularly improved.
  • Train service desk staff on the proper utilization of implemented tools and technologies.

Qualifications and Requirements

  • A Bachelor's degree in Computer Science, Information Technology, or an equivalent field from a recognized university is mandatory.
  • A Master's degree in Computer Science, Information Technology, or an equivalent field from a recognized university is preferred.
  • An ITIL Foundation Certification, or any other relevant certification, is preferred.
  • Proficiency in both oral and written English communication is required.
  • A minimum of 9 years of experience in a similar field, with at least 3 years in a supervisory position or at a similar level.

Required Skills

  • IT Operations
  • IT Service Management

Work Environment and Application Details

This is a full-time position based in Saudi Arabia. The role requires a minimum of 10 years of experience in the IT field. The deadline for applications is one month from the posting date.

breifcase+10 years

locationSaudi Arabia

Remote Job
13 days ago
Operations Officer

Operations Officer

Brush Touch

SR 500 - 600 / Month dotPart-time
🚀 We are looking for a specialist in "Execution Power" to join the Brush Touch team.

If you love organization, speed of achievement, and dealing with clients… this place is for you ✨
You will be responsible for tracking daily orders, ensuring smooth operations, and improving the experience of clients within the application. The role depends on achievement rather than the number of working hours, and performance is measured based on the number of orders.

Job Responsibilities:
* Follow up on pending orders and communicate with clients to find out the reason for not completing the order.
* Handle cancellation or rejection cases for orders.
* Provide a replacement expert quickly to ensure client satisfaction.
* Monitor client evaluations after each order.
* Respond to inquiries from experts and clients via the dashboard and WhatsApp.
* Review and approve offers within the application.
* Review and approve additional services within the application.
* Follow up with experts and clients who have not completed their registration and motivate them to complete it.
* Weekly coordination with experts to prepare offers.
* Select clients for marketing collaboration (video shooting) in exchange for discounts.
* Execute any other operational tasks related to the application or customer experience, contributing to improving workflow and service quality.

Work System:
* Work on a task-based system rather than hours.
* Performance is evaluated based on:
     * Speed of execution
     * Number of orders 
     * Quality of client experience
* There are incentives linked to performance.

✨ We are looking for a responsible, fast, and team-oriented personality.

breifcase2-5 years

locationSaudi Arabia

Remote Job
about 1 month ago
PSAB BOSS: Food Services Lead (Secret Clearance)

PSAB BOSS: Food Services Lead (Secret Clearance)

📣 Job AdNew

KBR, Inc.

Full-time

About the Role

KBR, Inc. is seeking a Food Services Lead for Prince Sultan Air Base (PSAB) in Al Kharj, Riyadh, Saudi Arabia. This position is part of the KBR PSAB Program, which provides Base Operating Support-Installation (BOS-I) services to the 378th Air Expeditionary Wing and its mission partners. The program supports operations, maintenance, and essential support activities for sustained mission readiness at PSAB and five remote Army sites.

Role Overview

As the PSAB Food Service Lead, you will oversee the efficient and compliant operation of dining facilities (DFACs). This includes managing all aspects of food preparation, service, and subsistence. The role requires a strong understanding of food service operations, adherence to regulations, and the ability to manage a team in a dynamic environment.

Key Responsibilities

  • Ensure dining facility (DFAC) operations, including food preparation, cooking, baking, serving, and replenishing of food.
  • Manage the ordering, receiving, and storing of subsistence.
  • Provide food services at three full-service DFACs, ensuring 24-hour operational capability.
  • Ensure compliance with all applicable US laws, Saudi Labor Law, US EPA Guidelines, Final Governing Standards (FGS), Overseas Environmental Baseline Guidance Document (OEBGD), and other relevant rules and regulations.
  • Comply with all applicable DOD, USAF, and local laws and requirements, and meet contractual obligations for food service operations.
  • Be available within two (2) hours of notification to meet with Government personnel on the installation as required.
  • Ensure the successful delivery of services to approximately 4,000 personnel.
  • Ensure all personnel are adequately trained and possess the necessary knowledge and skills to meet minimum performance requirements and comply with all applicable laws and regulations.
  • Be responsible for the proper utilization, accounting, and safeguarding of all government and contractor-provided property, including facilities, equipment, tools, information, and data.
  • Ensure all required contractual submittals are provided to the government.
  • Perform other duties as assigned.

Qualifications and Requirements

  • Minimum of 2 years of work experience in food service operations on similar projects.
  • Possess or be able to obtain appropriate ServSafe certification.
  • Must be a * Citizen.
  • Must possess a current * Driver's License.
  • Must possess a passport book (not a passport card) with at least 13 months of remaining validity and 6 blank visa/stamp pages.
  • Must possess and maintain a valid * SECRET Security Clearance.
  • Must be able to read, write, speak, and understand English fluently.
  • Candidate must also meet CENTCOM MOD-15 theater requirements.

Required Skills

  • Proficiency in using computers and related software, including Microsoft Office and other common office productivity tools.
  • Ability and willingness to work extended hours to meet mission requirements.
  • Excellent interpersonal and communication skills.
  • Experience in contingency environments.
  • Knowledge and experience working with government contracts.

Work Environment and Physical Demands

This full-time position is located in Al Kharj, Riyadh, Saudi Arabia. Work may involve exposure to potentially hazardous conditions requiring personal protective equipment (PPE) such as hard hats, gloves, steel-toed boots, hearing protection, and safety glasses. Employees may be required to push, pull, and lift heavy equipment. Communication will be maintained via Land Mobile Radios, cell phones, laptops, and other devices. The working environment includes both indoor and outdoor settings with potential exposure to heat, cold, dust, noise, and chemicals. Overtime, shift work, and occasional to frequent travel may be required depending on contractual needs. Employees must comply with all Federal, State, and Local regulations and published Company work rules. Task-specific work environment training may be provided. Employees must be prepared to function in a wartime or contingency environment to support * interests.

Physical activities include lifting up to 35 lbs, team lifting up to 50 lbs, climbing, extended sitting or standing, stooping, stretching, and bending. Work may require the use of PPE, including hearing and eye protection, hard hats, steel-toed boots, and Individual Protective Equipment (IPE) such as body armor, helmets, and specialized clothing. Standard office activities such as sitting/standing for extended periods, attending meetings, repetitive keyboard and mouse use, and lifting/carrying less than 20 lbs frequently are also part of the role. Moderate physical exertion, including walking to operating areas and upstairs, is required.

breifcase2-5 years

locationAl-Kharj

Remote Job
2 days ago
ES&H Administration Specialist - Ar Rjum

ES&H Administration Specialist - Ar Rjum

📣 Job AdNew

Bechtel Corporation

Full-time

About the Role

Bechtel Corporation is seeking an ES&H Administration Specialist to support the Ar Rjum Project in the Dhalam region of Makkah, Saudi Arabia. This full-time position is designated for Saudi Nationals and is integral to the Environmental, Safety, and Health (ESH) program's training and awareness initiatives. The role involves collaborating with experts to refine course materials and communication strategies, contributing to the continuous improvement of health and safety standards on site.

The Ar Rjum Project focuses on greenfield gold development, encompassing open-pit mining, a processing plant, and associated infrastructure. Bechtel has a history of delivering complex global projects. This role offers an opportunity to contribute to significant infrastructure development within the Central Arabian Gold Region.

Key Responsibilities

  • Support the development and coordination of Environmental, Safety, and Health (ESH) processes and actions to enhance ESH program implementation.
  • Lead processes for delivering classroom and instructor-led courses, hands-on training such as hazard school, printed media, and other methods to promote knowledge and awareness across all three ESH disciplines.
  • Coordinate the Craft-Based Leadership program, including training, recordkeeping, and the dissemination of observational information and recommendations from craft professionals.
  • Apply the ESH Management System to achieve continual improvement, which includes maintaining a risk register, legal register, stakeholder matrix, and other essential system elements.
  • Identify ESH stakeholders and tailor training and communication campaigns by considering risk assessments, demographics, trades, languages, and other relevant factors.
  • Engage approved third-party vendors when necessary for training materials and translation services.
  • Perform data management and prepare reports, presentations, EHS performance assessments, and trend analyses.
  • Review data from risk assessments, audits, and incidents to identify opportunities for improving training, communication, procedures, processes, and control and mitigation measures.
  • Gather, sort, and enter reporting data.
  • Prepare and submit reports required by project, corporate, and legislative authorities.
  • Prepare reports necessary for the analysis and determination of both leading and lagging trends.
  • Prepare confidential and sensitive reports.
  • Maintain the confidentiality of records as needed.
  • Act as the project administrator for corporate ESH software programs, such as IRIS.
  • Train ESH team members in the use of corporate ESH software programs.
  • Identify improvements to reporting processes.
  • Maintain reports and records for easy access and archiving purposes.
  • Communicate openly with the Project ESH Manager on administrative matters.
  • Maintain a working relationship with ESH and other administrative team members.
  • Participate in ESH meetings to identify and action administrative requirements.
  • Review data for completeness of information.

Qualifications and Requirements

  • A Bachelor's degree (or international equivalent) in a discipline related to environmental, safety, health, education, or a science-related field, coupled with 2-5 years of relevant experience, or 6-9 years of relevant work experience.
  • A certificate issued by a recognized organization for administration skills in a workplace.
  • 4 years of experience within an ESH team in the industrial construction or heavy engineering industry.
  • 2 years of experience directly supervising an administrative team.

Required Skills

  • Professional skill set to deliver administrative outputs.
  • Intermediate level of written and verbal communication.
  • Attributes that openly display ESH as a personal value.
  • Ability to prioritize tasks to meet deadlines, targets, and objectives.
  • Proficiency in Environmental, Safety, and Health (ESH) program implementation.
  • Experience with training and awareness strategies and content delivery processes.
  • Skills in risk register maintenance, legal register maintenance, and stakeholder matrix maintenance.
  • Competence in data management, report preparation, and presentation preparation.
  • Ability to conduct EHS performance assessments and trend analysis.
  • Experience with corporate ESH software administration, such as IRIS.
  • Strong communication and prioritization skills.
  • Demonstrated ability in administration within a workplace setting.

Work Environment and Location

This is a full-time, office/project-based role located in Dhalam, Makkah, Saudi Arabia, specifically for the Ar Rjum Project. Relocation is authorized for national staff to camp accommodation.

breifcase2-5 years

locationMakkah

Remote Job
2 days ago
Virtual Executive Assistant (Remote)

Virtual Executive Assistant (Remote)

📣 Job AdNew

Recruitlytixs HR

Full-time

About the Role

Recruitlytixs HR is seeking a dedicated and organized Virtual Executive Assistant (Remote) to provide high-level administrative support to its executives and leadership teams. This role is designed to ensure the smooth and efficient daily operations of the leadership, contributing directly to their productivity and the overall success of the organization. As a Virtual Executive Assistant, you will be instrumental in maintaining order, streamlining workflows, and supporting key business decisions through meticulous attention to detail and exceptional organizational skills. This position offers a flexible remote working environment, allowing you to contribute meaningfully to executive operations while growing your professional skills. Recruitlytixs HR is committed to fostering a supportive and professional atmosphere where your contributions are valued and your career development is a priority.

Key Responsibilities

  • Manage executive calendars, including scheduling meetings, appointments, and setting timely reminders.
  • Handle incoming emails and communications, prioritizing messages and responding appropriately on behalf of executives.
  • Maintain clear, professional, and consistent communication, both internally and externally, as directed by executives.
  • Coordinate and manage all aspects of internal and external correspondence.
  • Track tasks, deadlines, and priorities to ensure all assigned items are completed in a timely manner.
  • Organize and follow up on action items derived from meetings and communications to ensure accountability.
  • Assist in the management of day-to-day administrative workflows to optimize efficiency.
  • Ensure all activities and tasks are properly documented and tracked for future reference.
  • Coordinate meeting logistics, including the preparation of agendas, distribution of materials, and setup for virtual meetings.
  • Take accurate notes during meetings and distribute concise summaries or lists of action items.
  • Arrange travel plans, accommodations, and detailed itineraries as required by executives.
  • Ensure all scheduling and coordination efforts align with executive priorities and objectives.
  • Prepare, format, and organize various documents, reports, and presentations.
  • Maintain organized digital files and records for easy access and retrieval.
  • Assist with data entry and other information management tasks as needed.
  • Ensure all documentation is accurate, up-to-date, and easily accessible.

Qualifications and Requirements

  • Strong verbal and written communication skills in English.
  • Previous administrative, executive assistant, or coordination experience is preferred.
  • Excellent organizational and time management abilities.
  • High level of discretion and professionalism when handling sensitive and confidential information.
  • Proven ability to multitask and manage competing priorities effectively.
  • Comfortable and proficient in using digital tools, calendars, and collaboration platforms.
  • Strong attention to detail and robust problem-solving skills.
  • Self-motivated and capable of working independently in a remote environment.
  • Adaptable and responsive to changing priorities and business needs.

Skills Summary

  • Calendar and Communication Management
  • Task and Workflow Coordination
  • Meeting and Travel Support
  • Documentation and Administrative Support
  • English Language Proficiency (Verbal and Written)
  • Organizational and Time Management Skills
  • Discretion and Professionalism
  • Multitasking and Prioritization
  • Proficiency with Digital Tools and Collaboration Platforms
  • Attention to Detail and Problem-Solving
  • Self-Motivation and Independent Work Ethic
  • Adaptability and Responsiveness

Work Details

This is a full-time, remote position. The role is based in Medina, Al Madinah, Saudi Arabia. Experience required is 0-1 year.

breifcase0-1 years

locationMadinah

Remote Job
4 days ago
Virtual Executive Assistant (Remote)

Virtual Executive Assistant (Remote)

📣 Job Ad

Re-cruit-Lytic

Full-time

About the Role

Re-cruit-Lytic is seeking a dedicated and organized Virtual Executive Assistant to provide high-level administrative support to its executives and leadership teams. This remote role is crucial for ensuring the smooth and efficient daily operations of our leadership, contributing directly to their productivity and the overall success of the organization. The ideal candidate will be professional, detail-oriented, and adept at managing multiple priorities in a dynamic environment. As a Virtual Executive Assistant, you will be instrumental in maintaining order, enhancing efficiency, and supporting key business decisions. Your ability to manage schedules, coordinate communications, and organize meetings will be vital in empowering our executives to focus on strategic initiatives.

Key Responsibilities

  • Manage executive calendars, including scheduling meetings, appointments, and setting reminders to ensure optimal time utilization.
  • Handle incoming emails and communications, prioritizing messages and responding appropriately on behalf of executives.
  • Maintain clear, professional, and timely communication, both internally and externally, representing the executives effectively.
  • Coordinate internal and external correspondence, ensuring all communications are handled with accuracy and professionalism.
  • Track tasks, deadlines, and priorities for executives, ensuring timely completion of all assigned duties.
  • Organize and follow up on action items derived from meetings and communications to ensure accountability and progress.
  • Assist in managing day-to-day administrative workflows, streamlining processes for greater efficiency.
  • Ensure all activities and tasks are properly documented and tracked for easy reference and review.
  • Coordinate meeting logistics, including preparing agendas, distributing materials, and managing virtual meeting setups.
  • Take accurate notes during meetings and distribute concise summaries or lists of action items to attendees.
  • Arrange travel plans, accommodations, and detailed itineraries when required by executives.
  • Ensure all scheduling and logistical arrangements align with executive priorities and objectives.
  • Prepare, format, and organize various documents, reports, and presentations to a high standard.
  • Maintain organized digital files and records, ensuring easy accessibility and retrieval of information.
  • Assist with data entry and information management tasks, ensuring accuracy and integrity of data.
  • Ensure all documentation is accurate, up-to-date, and readily accessible to relevant stakeholders.

Qualifications and Requirements

  • Previous experience in an administrative, executive assistant, or coordination role is preferred.
  • A high level of discretion and professionalism is required when handling sensitive and confidential information.
  • Must be self-motivated and capable of working independently within a remote environment.
  • Must be adaptable and responsive to changing priorities and demands.

Required Skills

  • Excellent verbal and written communication skills in English.
  • Exceptional organizational and time management abilities.
  • Proficiency in managing competing priorities and multitasking effectively.
  • Comfortable and adept at using digital tools, calendars, and collaboration platforms.
  • Strong attention to detail and robust problem-solving skills.
  • Skilled in calendar and communication management.
  • Proficient in task and workflow coordination.
  • Experienced in meeting and travel support.
  • Competent in documentation and administrative support.

Work Environment and Details

This is a full-time, remote position. The role is based with Re-cruit-Lytic, a company that values a flexible working environment. While the role is remote, it supports executives located in Medina, Al Madinah, Saudi Arabia. Experience of 0-1 year is required for this position.

breifcase0-1 years

locationMadinah

Remote Job
13 days ago
Virtual Executive Assistant (Remote)

Virtual Executive Assistant (Remote)

📣 Job Ad

RecruitLyticx Hires

Full-time

About the Role

RecruitLyticx Hires is seeking a Virtual Executive Assistant to provide comprehensive administrative support to its executives and leadership teams. This remote, full-time position, based in Medina, Al Madinah, Saudi Arabia, is designed to ensure the efficient daily operations of the leadership team. The role contributes directly to executive productivity and the overall success of the organization by maintaining order, streamlining workflows, and supporting critical business decisions through professionalism and attention to detail.

Key Responsibilities

  • Manage executive calendars, including scheduling meetings, appointments, and setting timely reminders.
  • Handle incoming emails and communications, prioritizing messages and responding appropriately on behalf of executives.
  • Maintain clear, professional, and effective communication channels internally and externally.
  • Coordinate and manage all internal and external correspondence.
  • Track tasks, deadlines, and priorities to ensure their timely completion.
  • Organize and follow up on action items derived from meetings and communications.
  • Assist in managing and optimizing day-to-day administrative workflows.
  • Ensure all activities and tasks are properly documented and tracked for efficient record-keeping.
  • Coordinate meeting logistics, including preparing agendas, distributing materials, and managing virtual meeting setups.
  • Take accurate notes during meetings and distribute concise summaries or lists of action items.
  • Arrange travel plans, accommodations, and detailed itineraries when required by executives.
  • Ensure all scheduling activities align with and support executive priorities.
  • Prepare, format, and organize various documents, reports, and presentations.
  • Maintain organized digital files and records for easy access and retrieval.
  • Assist with data entry and other information management tasks.
  • Ensure all documentation is accurate, up-to-date, and easily accessible.

Qualifications and Requirements

  • Strong verbal and written communication skills in English.
  • Previous experience in an administrative, executive assistant, or coordination role is preferred.
  • Excellent organizational and time management abilities.
  • A high level of discretion and professionalism when handling sensitive or confidential information.
  • Demonstrated ability to multitask and manage competing priorities effectively.
  • Comfort and proficiency in using digital tools, calendars, and collaboration platforms.
  • Strong attention to detail and effective problem-solving skills.
  • Self-motivated and capable of working independently in a remote environment.
  • Adaptable and responsive to changing priorities and demands.

Required Skills

  • Calendar and Communication Management
  • Task and Workflow Coordination
  • Meeting and Travel Support
  • Documentation and Administrative Support
  • Exceptional organizational and time management abilities
  • Proficiency with digital tools, calendars, and collaboration platforms
  • Strong attention to detail and problem-solving capabilities
  • Independent work ethic and remote work proficiency
  • Adaptability and responsiveness to evolving priorities

Work Environment and Details

This is a full-time, remote position. The role is based in Medina, Al Madinah, Saudi Arabia, offering a flexible working environment. RecruitLyticx Hires is committed to fostering a supportive remote setting where employees can develop their skills while contributing to executive operations. Experience required is 0-1 year.

breifcase0-1 years

locationMadinah

Remote Job
13 days ago
Administrative Assistant

Administrative Assistant

Mountains of Innovation

SR 4,500 - 7,000 / Month dotFull-time
Working to support the company's daily operations, and ensuring the smooth flow of work by managing correspondence, coordinating tasks, following up with clients and candidates, and organizing documents. It also contributes to supporting recruitment processes within the company's platform, coordinating meetings, preparing operational reports, in addition to assisting in light marketing and coordinating with designers and developers. Daily correspondence management (email – WhatsApp – clients – companies). Coordinating meetings, scheduling appointments, and reminding management of tasks. Following up on client and company requests and updating their status in the system. Preparing weekly operational reports (candidates – companies – requests – interviews). Organizing digital and paper files and managing documents. Coordinating with designers, developers, and freelancers. Assisting in light marketing (content publishing – coordinating campaigns with the agency – uploading materials). Executing any operational tasks that help the company grow. Required Skills: High organizational skills and the ability to manage time. Proficiency in Microsoft Office. Excellent written and verbal communication skills. Fast learner and capable of handling diverse tasks. Proactive personality according to the needs of a startup environment. Excellent writing skills for formal communication (Arabic and English). Coordination skills between multiple parties to ensure project progress. Ability to prepare weekly operational reports.

breifcase2-5 years

locationRiyadh

Remote Job
7 days ago
Head of Service Delivery

Head of Service Delivery

📣 Job Ad

Ten Lifestyle Group

Full-time

About the Role

Ten Lifestyle Group is seeking a Head of Service Delivery to join its team in Riyadh, Saudi Arabia. As a global leader in lifestyle management and concierge services, the company focuses on operational success, end-to-end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, this role is responsible for driving service excellence, fostering accountability and continuous improvement, and leading cross-functional teams. The position requires translating global strategies into regional priorities, balancing operational leadership with financial performance, customer experience, and scalable growth within the Saudi Arabian market.

Key Responsibilities

  • Lead regional operational and commercial performance, ensuring strong customer, financial, and employee outcomes.
  • Translate global strategy into actionable regional priorities and measurable objectives.
  • Drive operational excellence through process improvements, efficiency enhancements, and effective risk management.
  • Collaborate with regional and global stakeholders to implement policies and support sustainable business growth.
  • Build, develop, and inspire high-performing teams through coaching and leadership development.
  • Foster a culture of accountability, ownership, and continuous improvement.
  • Develop leadership capability and establish succession pipelines for critical regional roles.
  • Empower teams to deliver exceptional local service while aligning with global standards and strategy.
  • Deliver exceptional customer service, ensuring high quality, consistency, and outstanding member experiences.
  • Utilize data, insights, and member feedback to drive continuous improvement and enhance performance metrics.
  • Embed a culture of service excellence and quality assurance across all operational teams.
  • Proactively identify and address potential service risks to maintain high standards and achieve desired outcomes.

Qualifications and Requirements

  • Proven success in a Head of Service Delivery or similar operational leadership role.
  • In-depth knowledge of service-driven industries such as luxury, travel, hospitality, or concierge services, including B2B services.
  • Fluency in both Arabic and English is essential.
  • Demonstrated track record of delivering strong commercial and operational results through cross-functional leadership.
  • Ability to manage complex stakeholder relationships across different functions, geographies, and cultures.
  • Strong financial and analytical skills, with the capacity to interpret performance data and translate it into actionable plans.
  • Proven ability to promote operational excellence and cultivate a high-performance culture.
  • Experience in sales is required.
  • Exceptional influencing and communication skills, both internally and externally.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM or other operational platforms.
  • Previous management experience in luxury service, ultra/high-net-worth travel, or concierge sectors, including B2B services, is preferred.
  • Experience leading operational transformation or large-scale efficiency programs is desirable.
  • Experience in embedding automation and process enhancements into workflows is a plus.
  • Strong change leadership skills, with a proven ability to navigate complex transitions effectively.

Required Skills

  • Operational Leadership
  • Service Delivery Management
  • Commercial Acumen
  • Financial Analysis
  • Stakeholder Management
  • Cross-functional Leadership
  • Team Building and Development
  • Service Excellence
  • Quality Assurance
  • Risk Management
  • Process Improvement
  • Sales
  • Influencing and Communication
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • CRM/Operational Platforms
  • Luxury Service Industry Knowledge
  • Travel and Hospitality Expertise
  • Concierge Services
  • B2B Service Delivery
  • Operational Transformation
  • Efficiency Programs
  • Automation and Process Enhancement
  • Change Leadership

Work Environment and Location

This is a full-time, 100% on-site role located in Riyadh, Saudi Arabia. Ten Lifestyle Group fosters a dynamic work environment within an international team, offering development prospects in an agile, growing company with an inclusive culture that values diversity and collaboration.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service committed to becoming the world's most trusted service company. The company supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel through a technology-enabled platform and the expertise of lifestyle managers. As a certified B Corp, Ten is dedicated to making a positive impact on society and the environment, promoting diverse perspectives, cultures, and experiences in an inclusive work environment.

breifcase+10 years

locationRiyadh

Remote Job
10 days ago
IT Manager

IT Manager

📣 Job AdNew

Mantis

Full-time

About the Role

Mantis Collection is seeking an experienced IT Manager to oversee the information technology function at Basiqat Resort by Mantis, located in the Riyadh Region of Saudi Arabia. This role is responsible for ensuring the reliable, secure, and efficient operation of all IT systems, directly supporting guest experiences and resort operations. The IT Manager will play a key role in maintaining technology stability, which is essential for service delivery and guest satisfaction in this environment.

Key Responsibilities

  • Oversee the installation, configuration, and maintenance of all IT systems and infrastructure.
  • Ensure the reliable operation of networks, servers, Wi-Fi, and telecommunications systems, focusing on high availability and rapid issue resolution.
  • Manage all hardware, software, and IT assets, including inventory and lifecycle management.
  • Maintain hospitality-specific systems such as Property Management Systems (PMS), Point of Sale (POS), and Customer Relationship Management (CRM).
  • Ensure seamless integration between operational systems and other departments.
  • Support system upgrades, new implementations, and provide troubleshooting for hospitality applications.
  • Maintain data integrity and optimize system performance for all IT applications.
  • Implement and maintain IT security policies and procedures to safeguard data and systems.
  • Monitor systems for vulnerabilities and ensure timely application of security updates.
  • Ensure compliance with relevant data protection standards and Accor's IT policies.
  • Manage access controls and user permissions.
  • Provide IT support to all resort departments and staff, managing helpdesk operations and incident resolution.
  • Train resort staff on the effective use of systems and digital processes.
  • Manage relationships with external IT vendors and service providers.
  • Oversee the procurement of IT equipment and software, ensuring cost-effectiveness.
  • Coordinate with regional and corporate IT teams to ensure alignment with group standards.
  • Manage cost-effective IT operations and IT-related contracts.
  • Lead IT-related projects, including facility setups and system rollouts, particularly during pre-opening phases.
  • Support digital transformation initiatives within the resort.
  • Evaluate and recommend new technologies to enhance guest and operational experiences.
  • Ensure the scalability and future-readiness of the resort's IT infrastructure.

Qualifications and Requirements

  • A minimum of 5 to 8 years of progressive IT experience, with a preference for experience in hospitality or resort environments.
  • Demonstrated experience in network administration, infrastructure management, and IT support.
  • A solid understanding of cybersecurity principles and data protection standards.
  • Experience in pre-opening or remote operational environments is highly desirable.
  • A degree in Information Technology, Computer Science, or a closely related field.
  • Relevant IT certifications such as Cisco, Microsoft, ITIL, or CompTIA are considered advantageous.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • The ability to work independently and effectively in a remote or multi-site environment.

Required Skills

  • IT Systems and Infrastructure Management
  • Network Administration and Management
  • Server and Wi-Fi Management
  • Telecommunications Systems
  • Hardware and Software Management
  • IT Asset Management
  • Hospitality Systems (PMS, POS, CRM, Back-office Applications)
  • Cybersecurity Principles and Data Protection Standards
  • IT Security Policy Implementation and Enforcement
  • Accor IT Policy Compliance
  • Access Control and User Permissions Management
  • IT Support and Helpdesk Operations
  • Incident Resolution Processes
  • User Training on Systems and Digital Processes
  • Vendor and Stakeholder Management
  • Procurement of IT Equipment and Software
  • Cost-Effective IT Operations and Contract Management
  • Project Management
  • Digital Transformation Initiatives
  • Evaluation of New Technologies
  • Infrastructure Scalability and Future-Readiness
  • Troubleshooting, Analytical, and Problem-Solving Skills
  • Experience with Opera PMS and Micros POS is a plus.

Work Environment and Location

This is a full-time position located in Riyadh, Riyadh Region, Saudi Arabia. The role requires the ability to work effectively in a remote or multi-site environment, supporting a unique resort setting focused on conservation and sustainable tourism.

breifcase5-10 years

locationRiyadh

Remote Job
4 days ago
Conference Support Administrator - 5 month Freelance/Contractor role

Conference Support Administrator - 5 month Freelance/Contractor role

📣 Job Ad

Tahaluf

Full-time

About the Role

Tahaluf, a leading organizer of B2B live and on-demand events in Saudi Arabia, is seeking a Conference Support Administrator for a 5-month freelance/contractor position. As a joint venture involving Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF), Tahaluf is responsible for organizing major events such as LEAP, Cityscape, Black Hat MEA, and CPHI Middle East. This role offers an opportunity to contribute to large-scale projects within a collaborative team environment, supporting the success of prominent global events.

Role Overview

This position requires an administrator with a strong focus on detail and advanced proficiency in Microsoft Excel, specifically in managing v-lookups, pivot tables, and financial reporting. The Conference Support Administrator will play a key role in supporting the Content and Sales teams by maintaining budget trackers, processing speaker and supplier payments, and ensuring accurate record-keeping for event-related expenditures.

Key Responsibilities

  • Manage v-lookups, pivot tables, and financial reporting requirements using advanced Excel skills.
  • Maintain the budget tracker on the ERP system for the Content and Sales teams.
  • Process conference speaker-related payments, including honorariums, speaker fees, and reimbursements.
  • Handle supplier payments for event-related activities across the Content, VIP, Investor Program, and Sales teams.
  • Manage event expenses from logistics suppliers/vendors and process invoice payments as required.
  • Update budget and invoice trackers, along with contingent worker records.
  • Maintain accurate records and databases pertaining to speaker and content/logistics vendor payments.
  • Create and maintain an accreditation guide according to the accreditation provider's specifications, if applicable.
  • Upload conference content, including the conference program, speaker details, and whitepapers, to the digital event platform.
  • Provide general administrative support to the conference team as needed.

Qualifications and Requirements

  • Proven experience and strong proficiency in Microsoft Excel, including v-lookups and pivot tables.
  • Experience with financial reporting.
  • Experience maintaining budget trackers on an ERP system.
  • Experience processing supplier payments.
  • Experience processing invoice payments.
  • Experience creating and maintaining accreditation guides.
  • Experience uploading content to digital event platforms.
  • Strong communication skills.
  • Excellent customer service skills.
  • Proficiency in IT skills, including Microsoft Office Suite.
  • Familiarity with CRM systems.
  • Strong organizational skills.
  • Ability to prioritize workload effectively.
  • Exceptional attention to detail.
  • Proven ability to meet deadlines.
  • Ability to work effectively within a team environment.

Work Context

This is a 5-month, full-time, fixed-term freelance/contractor role. The position is based in Riyadh, Saudi Arabia, but the role can be performed remotely. Relocation or sponsorship support is not provided for this position. Tahaluf is committed to diversity and inclusion, and hiring decisions are based on relevant qualifications and merit. The company provides a disability-friendly environment; please inform them if support or adjustments are required during the interview or selection process.

breifcase0-1 years

locationRiyadh

Remote Job
13 days ago
Materials Manager - Ar Rjum

Materials Manager - Ar Rjum

📣 Job Ad

Bechtel Corporation

Full-time

About the Role

Bechtel Corporation is seeking a Materials Manager for the Ar Rjum Project in Riyadh, Saudi Arabia. This full-time, office/project-based position is essential for ensuring the overall effectiveness of materials management activities during the front-end stage of a significant greenfield gold project. The role involves providing expertise, advice, and direction, establishing policy, and monitoring the development of execution plans for both automated and manual material management and inventory control systems, in strict accordance with project and corporate processes and procedures.

The Ar Rjum Project is a substantial undertaking in the Central Arabian Gold Region, located approximately 200 km northeast of Taif. It involves the development of a greenfield gold mine with multiple open-pit operations, a processing plant, tailings management facilities, and extensive supporting infrastructure.

Key Responsibilities

  • Provide expertise, advice, and direction for project and field materials management activities during the front-end stage to ensure organizational effectiveness across all responsible functions.
  • Establish policy and monitor the development of execution plans involving automated and manual material management and inventory control systems in accordance with project and corporate processes and procedures.
  • Plan, direct, coordinate, and monitor personnel actions for material management staff.
  • Maintain direct working relationships with Project Management, Project and Field Engineering, Construction, Project Controls, Project and Field Procurement personnel, and the Customer to ensure mutual understanding and attainment of materials management objectives.
  • Review the initial master schedule, detailed timing, and sequence of each functional group, along with actual progress, to confirm that materials meet required delivery dates, and participate in contingency planning for schedule revisions.
  • Ensure adherence to the Project Execution Plan and that key activities are performed in the correct sequence.
  • Coordinate the project plan for identifying major equipment and bulk materials with Engineering, ensuring compatibility of tag numbers with automation programs and identifying importable data.
  • Collaborate with the DSCS automation coordinator to ensure proper data flow from Engineering to populate all Supply Chain systems.
  • Utilize the materials components of the project Automation Plan to monitor related data transfers between functional groups.
  • Ensure that items on the equipment list are identified for requisition and purchase, with requisition issue dates supporting project detail schedules, and deploy Project Pre-Buy strategy as required.
  • Monitor Engineering progress in the preparation and issuance of material requisitions and identify any bespoke or lengthy approval requirements that could impact timely engineering deliverables.
  • Issue the Material Responsibility Matrix (MRM) to reflect agreed divisions of functional responsibilities for material activities.
  • Prepare and implement project-specific Materials Management Plans, including automation interfaces, in accordance with Corporate policy.
  • Interface between Construction and Procurement functions to identify, requisition, and establish delivery dates for material requirements resulting from design changes, rework, or scope changes.
  • Monitor Procurement reports and activities to ensure purchasing and expediting effectively maintain milestone schedule dates.
  • Review jobsite plans for the adequacy of material warehousing, maintenance, control, and handling, ensuring efficient material issue to Construction.
  • Coordinate with Construction and Field Procurement on plans for material identification, availability, and equipment requiring special handling at the site.
  • Formulate specialized training and career development programs for assigned material management personnel.
  • Prepare annual performance reviews for assigned Material Planners and Coordinators.
  • Prepare or assist in the preparation of work hour estimates and organizational charts, obtaining management approval and coordinating timely staffing.
  • Monitor personnel utilization throughout the project duration.
  • Develop, execute, and maintain the Field Material Procedure to ensure proper material handling and compliance.

Qualifications and Requirements

  • Requires a bachelor's degree (or international equivalent) and 10-13 years of relevant experience, or 14-17 years of relevant work experience.
  • Experience with applicable Bechtel policies, instructions, and Procurement procedures and guidelines is highly desirable.
  • Prior experience in major global, direct hire, and contract management projects, including Engineering, Procurement, and materials control activities.

Required Skills

  • Materials Management
  • Procurement Operations
  • Engineering and Construction Activities
  • Supply Chain Management
  • Inventory Control
  • Project Management
  • Data Systems
  • Advanced knowledge of all procurement operations related to material management at various office locations.
  • Advanced knowledge of Engineering and Construction activities and deliverables, including Standard Work Process Procedures related to materials management functions.
  • Effective collaboration and coordination with Construction and Field Procurement.

Work Environment and Location

This is a full-time, office/project-based role located in Riyadh, Saudi Arabia. Relocation is authorized for international candidates on a single status basis.

breifcase+10 years

locationRiyadh

Remote Job
13 days ago
People & Culture Manager (Saudi National)

People & Culture Manager (Saudi National)

📣 Job AdNew

Mantis

Full-time

About the Role

Mantis is seeking a dedicated People & Culture Manager, specifically a Saudi National, to join the team at Basiqat Resort by Mantis in Riyadh, Saudi Arabia. This role is responsible for shaping and nurturing the team experience, focusing on a culture of purpose, connection, and care. The position requires an individual adept at building foundational people practices, recognizing that exceptional guest experiences stem from empowered teams. The People & Culture Manager will collaborate closely with the General Manager and leadership team to implement the Mantis ethos through human-centered practices, adapted for a remote mountain resort environment.

Mantis Collection is a conservation-focused hotel brand offering eco-lodges and curated eco-escapes in remote locations. Since 2000, Mantis has provided sustainable travel experiences. As part of Accor, Mantis operates in over 110 countries.

Key Responsibilities

  • Implement the Mantis philosophy throughout the employee lifecycle.
  • Foster a strong sense of belonging within a remote resort setting.
  • Promote a culture of respect, curiosity, and sustainability.
  • Collaborate with leadership to cultivate a positive, purpose-driven workplace.
  • Manage end-to-end recruitment for a diverse resort team.
  • Develop talent pipelines suitable for remote destination operations.
  • Deliver onboarding experiences that connect employees to the resort's narrative and environment.
  • Liaise with regional talent teams to attract suitable candidates.
  • Design and deliver learning experiences to enhance confidence, capability, and craft.
  • Support leaders in coaching, feedback, and team development initiatives.
  • Encourage continuous learning aligned with service excellence and sustainability.
  • Ensure efficient HR operations, compliance, and employee documentation according to KSA labor laws.
  • Manage employee relations with fairness, empathy, and consistency.
  • Partner with Finance and leadership on workforce planning and reporting.
  • Develop initiatives to support wellbeing, engagement, and connection in a remote environment.
  • Strengthen team culture through meaningful interactions and communication.
  • Contribute to creating a workplace where employees are motivated to stay and grow.

Qualifications and Requirements

  • 5-10 years of experience in People & Culture or HR.
  • Essential experience within hospitality, resorts, or lifestyle-led destinations.
  • Experience in remote or resort environments is strongly preferred.
  • A solid understanding of Saudi Labour Law or GCC HR frameworks is required.
  • Background in pre-opening or high-growth environments is advantageous.
  • A naturally collaborative, grounded, and people-centered approach is necessary.
  • Crucial ability to build trust and influence across diverse teams.
  • Comfort working in evolving, fast-paced environments is expected.
  • A degree in HR, Hospitality, or Business is required; CIPD or equivalent is a plus.

Required Skills

  • People & Culture / HR expertise
  • Hospitality industry knowledge
  • Resort operations understanding
  • Experience with lifestyle-led destinations
  • Familiarity with remote or resort environments
  • Proficiency in Saudi Labour Law
  • Knowledge of GCC HR frameworks
  • Experience in pre-opening environments
  • Experience in high-growth environments
  • Skills in building trust
  • Ability to influence diverse teams
  • Adaptability to evolving, fast-paced environments
  • Proficiency in employee journey management
  • Recruitment and selection skills
  • Talent pipeline development
  • Onboarding process design and implementation
  • Learning experience design
  • Coaching and mentoring abilities
  • Effective feedback delivery
  • Team development strategies
  • HR operations management
  • Employee relations management
  • Workforce planning and analysis
  • Wellbeing initiative development
  • Engagement initiative design
  • Strong communication skills

Work Environment and Company Culture

This is a full-time position based in Riyadh, Saudi Arabia. Joining Mantis means becoming part of a brand committed to conservation and community engagement. The role offers opportunities for progression within a global network of brands. Employees benefit from learning opportunities designed to broaden skillsets and foster development. The culture encourages individuality and collaboration among bright minds in an innovative environment.

breifcase5-10 years

locationRiyadh

Remote Job
4 days ago
Support Analyst

Support Analyst

📣 Job Ad

The Team

Full-time

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

  • Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
  • Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
  • Deliver support through walk-up, desk-side, remote, and event-based channels.
  • Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
  • Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
  • Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
  • Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
  • Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
  • Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
  • Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
  • Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
  • Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
  • Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
  • Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
  • Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

  • Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
  • Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
  • Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
  • Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
  • Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
  • Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
  • Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

  • First and second-line technology support
  • Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
  • Administration of Mac and Windows Surface devices
  • Experience with identity and access management tools including Okta and Microsoft 365
  • Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
  • Mobile device and telecom support for EE and Vodafone services
  • Asset management using Oomnitza
  • Mobile device management and endpoint compliance tooling including IRU and Intune
  • Networking troubleshooting with Meraki
  • Familiarity with physical security systems like Verkada
  • General troubleshooting skills
  • Effective communication skills
  • Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

breifcase0-1 years

locationRiyadh

Remote Job
14 days ago
Technical Support Officer | IT Help Desk

Technical Support Officer | IT Help Desk

📣 Job AdNew

GT Medical

Full-time

About the Role

GT Medical is seeking a Technical Support Officer to join its IT Help Desk team in Riyadh, Saudi Arabia. This full-time position is essential for maintaining the organization's technology operations by providing first-line IT support. The role involves diagnosing, troubleshooting, and resolving hardware, software, network, and system issues, while ensuring effective user support.

As a Technical Support Officer, you will serve as the primary point of contact for IT-related inquiries, contributing to system integrity and user productivity. This role offers an opportunity for individuals with foundational IT support knowledge to develop their careers within a medical company.

Key Responsibilities

  • Provide first-line technical support to users via phone, email, remote tools, and on-site assistance.
  • Diagnose and resolve hardware, software, printer, and network-related issues.
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Manage user accounts, passwords, and access permissions within the Microsoft 365 environment.
  • Support and troubleshoot Microsoft Outlook and email services.
  • Escalate complex technical issues to senior IT teams when necessary.
  • Assist with employee onboarding and offboarding processes, including IT setup and access provisioning.
  • Maintain accurate IT asset inventory and comprehensive documentation.
  • Troubleshoot network connectivity and Wi-Fi issues to ensure reliable access.
  • Ensure compliance with IT security policies and promptly report any security incidents.
  • Install and configure IP phones, specifically Grandstream devices.
  • Install and maintain CCTV systems, focusing on Hikvision equipment.
  • Configure biometric and fingerprint systems, including ZKTeco products.
  • Deploy and manage endpoint protection solutions, such as ESET.
  • Provide user training and promote best practices for IT usage.

Qualifications and Requirements

  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
  • 1 to 3 years of experience in IT support or help desk roles.
  • Strong knowledge of Windows operating systems.
  • Proficiency in Microsoft 365, including Outlook, Teams, and OneDrive.
  • Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting.
  • Hands-on experience with hardware and software installation and troubleshooting.
  • Familiarity with IT asset management principles and user administration.
  • Exposure to IP telephony (*, Grandstream), CCTV systems (*, Hikvision), and biometric systems (*, ZKTeco) is considered an advantage.
  • Experience with endpoint security solutions like ESET or similar is beneficial.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to work effectively under pressure and manage multiple priorities simultaneously.
  • Willingness to provide both on-site and remote IT support.

Required Skills

  • Technical Support
  • IT Help Desk Operations
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Network Troubleshooting
  • User Support
  • Microsoft 365 Suite
  • Microsoft Outlook
  • IT Asset Management
  • User Administration
  • IP Telephony Systems
  • CCTV Systems
  • Biometric Systems
  • Endpoint Protection Solutions
  • Problem-Solving
  • Communication Skills
  • Customer Service Excellence

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide both on-site and remote IT support.

breifcase0-1 years

locationRiyadh

Remote Job
1 day ago
Senior Manager, Global Customer Solutions Emerging Markets

Senior Manager, Global Customer Solutions Emerging Markets

📣 Job AdNew

Johnson & Johnson MedTech

Full-time

About the Role

Johnson & Johnson MedTech is seeking a Senior Manager, Global Customer Solutions for Emerging Markets. This role is responsible for leading a high-performing regional Customer Solutions organization, ensuring daily service delivery, driving continuous improvement, and fostering process excellence. The position requires a blend of hands-on operational management and strategic thinking to maintain smooth operations while supporting regional and enterprise initiatives. The ideal candidate will adapt global standards to local market realities, build strong cross-border teams, and drive operational excellence through transformational change.

Key Responsibilities

  • Lead end-to-end customer service operations across CEE, Turkey, RCIS & MEA, overseeing order management, returns, critical issues, and SLA performance, serving as the senior escalation point for the Emerging Market region.
  • Build and sustain strong relationships with key commercial partners and strategic customer accounts, representing Customer Solutions in commercial and supply chain engagements and supporting high priority customer critical issues.
  • Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
  • Ensure consistent application of policies, controls, and regulatory requirements, owning functional governance, risk controls, and operational continuity planning.
  • Lead people management for the Customer Solutions team, including recruitment, coaching, and development of front-line leaders, performance conversations, career development planning, retention initiatives, and succession readiness.
  • Sponsor and manage transformation and continuous improvement initiatives, including digital customer experience, automation, process harmonization, and AI solutions, adapting global tools and frameworks to local market requirements.
  • Lead project management for local and cross-site strategic projects such as technology rollouts, supply chain initiatives, and process redesign, applying continuous improvement/PE methods to solve operational problems.

Qualifications and Requirements

  • Minimum Bachelor's degree; an advanced degree is preferred.
  • A minimum of 8-10 years of relevant professional experience.
  • A minimum of 2 years of people management experience, with experience managing distributed or remote teams being preferred.
  • Strong operational leadership with a proven track record of meeting service, quality, and cost targets in complex contact centers or customer operations.
  • Demonstrated experience in continuous improvement methodologies, such as Lean, and driving process improvements.
  • Experience in identifying digital solutions and implementing AI into customer service operations.
  • Excellent communication and partner leadership skills, with comfort in interacting with commercial leaders and cross-functional partners.
  • Solid analytical skills and comfort with metrics, reporting, and basic data analysis tools like MS Excel and PowerPoint.

Required Skills

  • Customer Management
  • Customer Service Operations
  • People Leadership
  • Order Management
  • Returns Management
  • SLA Performance
  • Commercial Partner Management
  • Process Standardization
  • Continuous Improvement
  • Lean Methodologies
  • Digital Solutions
  • AI Solutions
  • Communication
  • Partner Leadership
  • Analytical Skills
  • MS Excel
  • MS PowerPoint
  • Contact Center Platforms
  • CRM Systems
  • EDI/API Customer Channels

Work Environment and Location

This is a full-time position. The role is located in Riyadh, Saudi Arabia. Johnson & Johnson MedTech is recruiting for this role, which is available across multiple countries including Warsaw (Poland), Prague (Czech Republic), Istanbul (Turkey), Moscow (Russia), and Riyadh (Saudi Arabia). Your applications will be considered as a single submission regardless of the posting you apply to. Up to 30% travel may be required. Proficiency in English is required, and knowledge of local languages is considered an added value.

breifcase5-10 years

locationRiyadh

Remote Job
2 days ago