Join Hilton as a Receptionist!As a vital member of our team, you will provide exceptional reception services for our guests at Hilton Riyadh Olaya, contributing to their overall pleasant experience from check-in through check-out.
Key Responsibilities:- Achieve positive outcomes from guest queries efficiently.
- Ensure a smooth reception experience including check-in/out processes.
- Keep the Front Office Manager and supervisors informed about guest feedback.
- Deliver high levels of customer service consistently.
- Attend relevant training courses and assist with the Night Team's development.
- Demonstrate knowledge of hotel services and promotions.
- Maximize occupancy through up-selling techniques.
- Follow procedures regarding cash and credit transactions.
- Comply with hotel security and safety regulations.
- Assist other departments as necessary.
Qualifications:- Previous experience in a customer-focused role is preferred.
- High school certificate or equivalent is required.
- Positive attitude with strong communication skills.
- Ability to work both independently and as part of a team.
- Competent IT skills.
It would be advantageous to have experience with cash handling.
At Hilton, you will be part of a global family dedicated to delivering outstanding guest experiences. Join us to be part of this mission!