Reservation Agent Jobs for Fresh Graduates With No Experience in Saudi Arabia

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a W Insider to join their team. This role focuses on creating memorable and unique guest experiences, going beyond standard transactional services. As a Guest Experience Expert, you will be empowered to take initiative, provide a broad range of services throughout a guest's stay, and proactively address their needs. The objective is to contribute to an immersive and engaging environment where every guest interaction is a seamless part of their journey.

This is a full-time, non-management position located in Riyadh's Financial District. W Hotels aims to ignite curiosity and expand worlds, offering an environment to experience life. Individuals with an original, innovative spirit and a forward-looking perspective will find this setting conducive to growth. Joining W Hotels means becoming part of Marriott International's portfolio, providing opportunities to perform at your best, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay, creating memorable and unique experiences.
• Take initiative to move about the space and perform necessary tasks to ensure guest satisfaction.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights and insights about the local area to enhance the guest experience.
• Ensure all actions contribute to creating a safe work environment.
• Adhere to company policies and procedures at all times.
• Maintain confidentiality of all company and guest information.
• Protect company assets and resources.
• Uphold high-quality standards in all aspects of the role.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Handling Operational Needs
• Responding to Guest Requests
• Reporting
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Physical Demands

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods and the capacity to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

W Hotels is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated, ensuring non-discrimination on any protected basis.

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

• Handle, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station effectively.
• Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Inform guests of any messages received.
• Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as required.
• Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
• Regularly test communications equipment to ensure proper functionality.
• Respond to special requests from guests with specific needs.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up with guests to confirm satisfaction with resolved requests or problems.
• Dispatch bell staff or valet staff when necessary.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.
• Perform duties that require standing, sitting, or walking for extended periods.
• Enter and retrieve information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to enter the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with efficiency and courtesy.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Follow all company policies and procedures diligently.
• Report accidents, injuries, and unsafe work conditions to the manager immediately.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets by adhering to security protocols.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and care.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards to maintain high service levels.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems accurately.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional communication skills, both verbal and written.

Work Environment and Additional Information

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. The role is not remote. The Job Number for this position is 26071723. W Hotels is part of Marriott International, an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated. The mission of W Hotels is to encourage curiosity and expand horizons, offering a place to experience life and reinvent the norms of luxury. The service culture emphasizes that anything can be done at any time, turning guest passions into reality.

About the Role

Moelis & Company is seeking a driven and passionate Administrative Assistant to join our team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to a dynamic professional services environment by supporting daily office operations, client interactions, and the seamless functioning of the banking team. The role requires a proactive approach, strong organizational abilities, and excellent communication skills to manage a variety of administrative tasks.

Key Responsibilities

• Greet clients and visitors in a friendly and courteous manner, ensuring a positive first impression.
• Maintain the cleanliness and tidiness of the reception area.
• Prepare refreshments for guests.
• Collect mail from the * Box and distribute it to the relevant personnel.
• Answer incoming calls, direct them to the appropriate person, or take messages and relay them accurately.
• Monitor and order pantry and office supplies to ensure adequate stock levels.
• Proactively support client activities and requirements, liaising with clients to take messages, pass on information, handle simple queries, and assist with client events.
• Manage diaries, coordinate and schedule meetings, reserve conference rooms, and set up conference calls.
• Manage client contacts and inboxes for Bankers.
• Perform photocopying and scanning of documents.
• Make comprehensive travel arrangements, including booking flights, ground transportation, lodging, and entertainment for business travel (domestic and international).
• Prepare detailed itineraries for business travel, including visa arrangements.
• Utilize Concur to process and monitor expenses, ensuring prompt payment and reconciliation with AMEX statements.
• Undertake any other duties or special projects as requested by the Office Manager and/or Bankers.

Qualifications and Requirements

• Applicants must have the right to work in Saudi Arabia without employer sponsorship.
• Previous professional services sector experience or background is required.
• Previous experience working in a fast-paced environment is essential.

Required Skills

• Proficiency in all Microsoft Office software packages, including Word, Excel, and PowerPoint.
• High-level organizational skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Moelis & Company is an equal opportunity employer committed to promoting diversity, preventing discrimination, and providing a supportive and inclusive working environment. We aim to recruit from a diverse talent pool and ensure all applicants are treated fairly throughout the recruitment process, without regard to any characteristic or status protected by applicable law.

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

• Welcome visitors, clients, and employees professionally and courteously.
• Answer incoming phone calls and direct them to the appropriate departments or individuals.
• Schedule and manage appointments using scheduling software while maintaining accurate calendars.
• Maintain the reception area in an organized, clean, and professional manner.
• Perform administrative tasks including mail distribution, data entry, and document management.
• Provide information about company services and direct inquiries to the relevant departments.
• Manage visitor logs and ensure compliance with security protocols.
• Support office operations by assisting with general administrative tasks as needed.
• Handle correspondence and maintain the confidentiality of sensitive information.
• Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

• Proven experience in a reception, customer service, or similar role requiring direct public interaction.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications and phone systems.
• Ability to multitask and prioritize in a busy work environment.
• Professional demeanor with a friendly and empathetic approach to customers.
• Ability to remain calm and handle multiple inquiries simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

• Reception
• Customer Service
• Organizational Skills
• Communication (Verbal and Written)
• Microsoft Office Suite
• Phone System Operation
• Scheduling Software Proficiency
• Appointment Management Systems
• Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

About the Role

Mövenpick Hotels & Resorts is seeking a dedicated Concierge to join the team at Mövenpick Hotel & Residences Riyadh. This role is integral to serving as a hotel ambassador, ensuring guests receive exceptional assistance and that their needs are met with professionalism and efficiency. The Concierge will be a primary point of contact for guests seeking information and services, contributing to the overall guest experience.

Key Responsibilities

• Maintain comprehensive knowledge of hotel facilities, current activities, promotions, and events to provide accurate information to guests.
• Assist guests with a wide range of requests, aiming to fulfill diverse and challenging needs.
• Coordinate and fulfill guest requirements by managing a network of service providers.
• Ensure availability of printed materials such as brochures for local attractions, sister hotels, restaurants, and city maps.
• Facilitate guest requests for dining, entertainment, recreation, tours, transportation, florists, doctors, dentists, and childcare.
• Respond to all guest queries with a helpful attitude.
• Develop and maintain guest preference records and guest history to personalize stays.
• Follow up on all concierge endorsements to ensure their timely and complete resolution.
• Manage the handling, delivery, retrieval, and storage of guest luggage, messages, and parcels.
• Demonstrate transparency and responsibility in all financial matters.
• Uphold integrity and trustworthiness within the team.
• Promote and adhere to a safe work environment.
• Champion a work environment that is service-driven and results-driven.
• Strictly follow all departmental Standard Operating Procedures (SOPs), including all safety policies.

Qualifications and Requirements

• Must be a Saudi national.

Required Skills

• Exceptional guest assistance and information provision capabilities.
• Proficiency in service coordination and managing diverse guest requests.
• Strong record-keeping and organizational skills.
• Experience or aptitude for luggage handling.
• Demonstrated financial responsibility and accountability.
• High levels of integrity and trustworthiness.
• Commitment to promoting safety in the workplace.
• A strong service orientation and a results-driven approach.
• Ability to adhere to Standard Operating Procedures (SOPs).

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience looking to build a career in the hospitality industry.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

W Hotels aims to ignite travelers' curiosity and expand their worlds through experiences that open doors and minds. With an adaptable spirit, W Hotels is known for reinventing luxury. Their service philosophy, "Every Need / Every Time," brings guests' passions to life. The company welcomes individuals who are original, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Communication

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to an inclusive workplace where the unique backgrounds of all associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, processing guest requests, and providing information and assistance. You will play a crucial part in maintaining the smooth operation of guest services by effectively handling communications and resolving guest inquiries.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Experience: 0-1 year.

Required Skills

• Strong communication skills are essential for interacting with guests and colleagues.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an environment of non-discrimination based on any protected status, including disability and veteran status.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is key to setting the tone for guest stays, ensuring each individual feels welcomed and valued from entry to exit. The Welcome Ambassador contributes to crafting the unique experiences that define the W Hotels brand.

This is a full-time, non-management position focused on delivering a range of services to guide guests through their arrival and departure processes. The role involves proactively addressing operational needs, fulfilling guest requests, completing reports, and sharing local area insights, all while ensuring guest interactions are professional and contribute to a memorable experience.

Key Responsibilities

• Deliver services to guide guests through arrival and departure processes.
• Take initiative to ensure guest satisfaction throughout their stay.
• Process operational needs efficiently.
• Address and fulfill guest requests promptly and professionally.
• Complete required reports accurately.
• Share highlights of the local area with guests.
• Ensure all guest interactions are professional and contribute to a memorable experience.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.
• Commitment to creating a safe workplace.
• Adherence to company policies and procedures.
• Maintenance of confidentiality.
• Protection of company assets.
• Upholding quality standards.
• Maintaining a professional uniform, personal appearance, and communications.

Required Skills

• Guest Arrival Experience
• Guest Departure Experience
• Handling Guest Requests
• Knowledge of Local Area Highlights
• Maintaining a Professional Appearance
• Professional Communication

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. W Hotels is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an inclusive environment.

About the Office Administrator Role

MillerKnoll is seeking a dedicated Office Administrator to join our team in Riyadh, Saudi Arabia. This role is essential for providing comprehensive sales and administrative support to the KSA-based sales team, ensuring the smooth day-to-day operations of the entity, and maintaining a well-presented showroom. The Office Administrator will serve as the backbone of our KSA operations, managing back-of-house functions and contributing to an exceptional customer experience, aligning with MillerKnoll's purpose to design for the good of humankind.

Key Responsibilities

• Provide comprehensive sales and administrative support to the KSA-based sales team.
• Manage all back-of-house functions and support the daily operations of the KSA entity, including office-related activities.
• Handle incoming calls and emails directed to MillerKnoll KSA, ensuring timely and professional responses.
• Maintain high service standards across all touchpoints to ensure an exceptional customer experience.
• Oversee daily office requirements, including the purchasing of supplies, stationery, CMF materials, software, and miscellaneous equipment.
• Coordinate local and international shipments using the FedEx software manager.
• Act as the primary point of contact for the IT department regarding office-related IT issues.
• Assist with hotel and travel arrangements for the team as required.
• Maintain an up-to-date log of monthly attendance and annual leave records in Excel and share it with the Administration Manager.
• Support Dealers and Market Managers with project tracking and CRM activities.
• Manage company portal activities and deliver administrative assistance to Dealers and Market Managers as required.
• Navigate government and company portals to ensure the smooth issuance of PRO/GRO requests.
• Collaborate with local service partners to facilitate required processes relating to MillerKnoll KSA.
• Ensure the showroom is well presented at all times.

Qualifications and Requirements

• A good level of education is essential.
• Excellent spoken and written English is required.
• Fluency in verbal and written Arabic is preferred.
• Previous experience in administration or sales support is necessary.
• The ability to communicate effectively at all levels, both by telephone and face-to-face.
• Proficiency in computer skills, including Microsoft Word, Excel, and email.
• Strong organizational skills are essential.
• A good level of financial awareness is required.
• A professional, friendly, and confident demeanor.
• Must be well-presented and smartly dressed.
• Ability to keep the work area tidy at all times.
• Capability to deal with irate customers with confidence and maintain a calm approach during stressful situations.
• Willingness to work on own initiative.
• Flexibility in approach and working style.
• A mature attitude is essential.

Required Skills

• Sales Support
• Administrative Support
• Customer Service
• Purchasing
• Shipment Coordination
• IT Support (Office Related)
• Travel Arrangements
• Record Keeping
• Project Tracking
• CRM (*********** experience preferred)
• Company Portal Management
• PRO/GRO Request Processing
• Effective Communication
• Microsoft Word
• Microsoft Excel
• Email Management
• Organization
• Financial Awareness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a proactive individual who can manage daily office needs and support the sales team effectively. The company values sustainability, equity, and beauty in its operations.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and customer-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position offers an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring all their communication needs are met efficiently and professionally.

Key Responsibilities

• Attend to, register, note, and process all guest calls, requests, inquiries, or concerns.
• Operate the switchboard terminal.
• Process guest requests for wake-up calls, call identification, do not disturb settings, call forwarding, conference calls, calls via Telecommunications Device for the Deaf (TDD), and calls from unregistered guests.
• Inform guests of any messages they have received.
• Monitor busy or unanswered lines, maintaining contact with guests on hold to update their status and offering to take messages.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Activate and deactivate guest room indicator lights as appropriate.
• Assist guests with internet access issues, transferring them to the service provider's customer support line when necessary.
• Test communication equipment to ensure it is functioning properly.
• Attend to special requests from guests with exceptional needs.
• Contact the appropriate person or department as needed to resolve guest calls, requests, or issues.
• Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction.
• Dispatch bell staff or service personnel as required.
• Comply with all company policies and procedures, reporting accidents, injuries, and unsafe working conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Greet and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Thank guests with genuine appreciation and assist individuals with disabilities.
• Speak with others using clear and professional language, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships with others and support the team to achieve common goals.
• Adhere to quality assurance expectations and standards.

Qualifications and Requirements

• High school diploma or equivalent certificate from a General Educational Development (GED) program.
• No prior work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Telephone operation and communication.

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. Physical demands include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. The role also involves entering and locating information using computers and/or Point of Sale (POS) systems. Reasonable requests from supervisors for other duties will also be performed.

W Hotels is part of Marriott International, committed to providing equal opportunities and fostering an environment where diversity is valued. The company's mission is to awaken curiosity and expand worlds, offering a place to enjoy life, open doors, and minds, inspired by new faces and experiences, with a core spirit of being ready-for-anything and reinventing luxury norms worldwide through the "Whatever/Whenever" service philosophy.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' commitment to exceptional service and vibrant culture.

As part of the Rooms & Guest Services Operations team, the Controller-Rooms will be instrumental in managing guest requests, coordinating arrivals and departures, and maintaining high standards of guest satisfaction. This role is based in the Financial District of Riyadh and is not a remote position.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily to ensure availability and operational readiness.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing to ensure accuracy and guest satisfaction.
• File guest paperwork and documentation in an organized manner.
• Process all guest check-ins and check-outs efficiently and accurately.
• Activate room keys for guest access.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings to prevent discrepancies.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational performance and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures diligently.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through responsible handling and oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work collaboratively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards to ensure service excellence.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Guest Check-in/Check-out Procedures
• Payment Processing
• Duplicate Reservation Checks
• Report Generation
• Guest Satisfaction Follow-up
• Message Relay
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Upholding Guest Service Standards
• Effective Communication
• Computer Systems Operation (including POS systems)
• Teamwork and Collaboration

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They actively promote non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.

Key Responsibilities

• Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
• Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Inform guests of any messages received for them.
• Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
• Activate and deactivate guest room message lights as required.
• Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
• Test communications equipment regularly to ensure proper functioning.
• Respond to special requests from guests with unique needs with attentiveness and care.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a focus on guest satisfaction.
• Proficiency in telephone operations and handling multiple lines.
• Competence in computer operations and using relevant systems.

Work Location and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.

Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.