وظائف الإدارة في السعودية

أكثر من 407 وظيفة الإدارة في السعودية. تصفح تفاصيل الراتب، والوصف الوظيفي، وموقع الوظيفة. أنشئ سيرتك الذاتية وقدّم عليها الآن



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مدير تسويق

مدير تسويق

شركة اثراء الاولى

دوام كامل
مطلوب مدير تسويق ومبيعات عقارية – الرياض

تعلن شركة تسويق عقاري في مدينة الرياض عن حاجتها إلى مدير تسويق ومبيعات لديه خبرة في السوق العقاري لقيادة فريق المبيعات والتسويق وتحقيق مستهدفات الشركة.

المهام الوظيفية:
إدارة وتطوير فريق المبيعات العقارية ومتابعة تحقيق الأهداف البيعية.
وضع وتنفيذ الاستراتيجيات التسويقية للمشاريع العقارية.
إدارة الحملات الإعلانية الرقمية عبر منصات التواصل الاجتماعي ومحركات البحث.
استقطاب المشاريع العقارية الجديدة للتسويق والتعاون مع المطورين العقاريين.
تحليل السوق العقاري وتحديد الفرص الاستثمارية المناسبة.
متابعة أداء الحملات التسويقية وتحسين النتائج وزيادة عدد العملاء المحتملين.
إعداد التقارير الدورية للإدارة حول الأداء البيعي والتسويقي.

المتطلبات:
خبرة لا تقل عن 3 سنوات في  العقارية.
خبرة في إدارة فرق المبيعات وتحقيق المستهدفات.
معرفة قوية بـ التسويق الرقمي وإدارة الحملات الإعلانية.
خبرة في استقطاب المشاريع العقارية للتسويق.
معرفة جيدة بالسوق العقاري في الرياض.
مهارات قيادية وتفاوضية عالية.

المميزات:
راتب ثابت .
عمولات وحوافز مغرية على المبيعات.
بيئة عمل محفزة وفرص للتطور المهني.

breifcase2-5 سنة

locationالياسمين، الرياض

منذ شهرين تقريبا
أخصائي تطوير أعمال

أخصائي تطوير أعمال

جديدة

كلينيكس

عمل مؤقت
نحن نوظف | أخصائي تطوير الأعمال

Clinix هي منصة رعاية صحية مدعومة بالذكاء الاصطناعي تحول كيف تدير العيادات المواعيد والعمليات وتجربة المرضى. نحن نبحث عن أخصائي تطوير أعمال لمساعدتنا في توسيع شبكة عياداتنا وبناء شراكات قوية عبر قطاع الرعاية الصحية.
إذا كنت شغوفًا بنمو الأعمال وبناء العلاقات والعمل في بيئة ناشئة سريعة النمو، فنحن نود أن نسمع منك.

ما الذي ستفعله
  • تحديد والتواصل مع العيادات ومقدمي خدمات الرعاية الصحية لتقديم Clinix
  • بناء والحفاظ على علاقات قوية مع العملاء المحتملين والحاليين
  • تنسيق الاجتماعات والعروض والمتابعات مع العيادات المهتمة
  • فهم احتياجات العملاء وتقديم حلول مناسبة من خلال المنصة
  • دعم مناقشات الشراكة، وعلى توقيع العقود والمتابعة
  • العمل عن كثب مع المؤسسين والفرق الداخلية لدعم خطط النمو
  • تتبع العملاء المحتملين والفرص وتقدم الشراكة
  • المساهمة في تحسين عمليات المبيعات وتطوير الأعمال
  • تمثيل Clinix بشكل احترافي والمساعدة في تعزيز حضور العلامة التجارية

ما الذي نبحث عنه
  • سنتين أو أكثر من الخبرة في تطوير الأعمال أو المبيعات أو إدارة الحسابات
  • مهارات قوية في التواصل والتفاوض
  • إجادة ممتازة للغة العربية والإنجليزية
  • القدرة على بناء العلاقات والحفاظ على التواصل المهني
  • منظم، نشط، وموجه نحو الأهداف
  • الراحة في العمل في بيئة ناشئة وسريعة الوتيرة
  • مهارات قوية في العرض والمتابعة
  • القدرة على فهم نقاط الألم واحتياجات الأعمال للعملاء

من الجيد أن يكون لديك
  • خبرة في الرعاية الصحية أو SaaS أو الشركات الناشئة
  • شبكة موجودة داخل العيادات أو المراكز الطبية
  • خبرة في استخدام أنظمة CRM أو أدوات المبيعات
  • فهم عمليات العيادات وتجربة المرضى
  • خبرة في إدارة الشراكات أو مبيعات B2B

breifcase2-5 سنة

locationالرياض

منذ يوم واحد
مدير مبيعات

مدير مبيعات

📣 إعلانجديدة

شركة أنوش

دوام كامل
Join Anoosh Company as a Corporate Sales Manager (B2B)!

We are seeking a dynamic Corporate Manager to spearhead and grow our Corporate (B2B) business. This role involves building strategic partnerships and delivering sustainable revenue growth for our esteemed brand.

Role Summary:
Lead and expand corporate sales, cultivate relationships with key organizations, and manage contracts with government and private entities to achieve financial objectives.

Key Responsibilities:
  • Develop the corporate segment and drive B2B sales initiatives.
  • Forge relationships with major organizations including companies, banks, and government bodies.
  • Manage contracts effectively and negotiate favorable commercial terms.
  • Create customized corporate packages for gifting, events, and seasonal offers.
  • Collaborate with Marketing and Operations to ensure high-quality delivery.
  • Monitor performance and establish growth plans on a quarterly and annual basis.
  • Lead and motivate the corporate sales team, setting clear targets for each sector and team member.
  • Oversee product development and manage orders from start to finish.
  • Maintain a personal client portfolio and achieve strong individual sales results.

Qualifications:
We require candidates with 5 to 8 years of experience in corporate sales or business development, particularly those with a strong network in the Saudi market and proven negotiation skills. A background in chocolates or gifting is highly desirable.

Required Skills:
  • Strong communication and interpersonal skills.
  • Able to work independently as well as part of a team.
  • Proficient in managing data and organizing tasks effectively.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير تطوير اعمال

مدير تطوير اعمال

📣 إعلانجديدة

شركاء كورنرستون العالمية في منطقة الشرق الأوسط وشمال إفريقيا

23,000 - 28,000 SR / شهرياً dotدوام كامل
Join Cornerstone Global Partners MENA as a Business Development Manager (BDM) in Riyadh!
We are looking for a self-motivated professional to expand our brand footprint in the commercial workspace and promote our premium office furniture solutions. This role provides a unique opportunity to build a strong network within the Architecture & Design (A&D) sector while supporting dealers to secure key projects.

Job Summary:
- Expand our brand recognition in the A&D community across Riyadh & KSA.
- Deliver tailored product presentations and sales pitches.
- Maintain strong relationships with key stakeholders—including architects, interior designers, and consultants.
- Conduct market research to identify new opportunities and design trends.
- Represent our brand on professional platforms like LinkedIn and Instagram.

Key Responsibilities:
  • Promote office furniture solutions to key industry players.
  • Support dealers in winning major projects.
  • Prepare client presentations and business proposals using PPT and MS Office.
  • Travel regionally as needed for meetings and events.
  • Maintain client records and report market feedback to the Regional Manager.
  • Increase brand visibility at industry events.

Qualifications & Skills:
- Bachelor’s degree in Interior Design, Architecture, Business, or a related field.
- 3–5 years of relevant experience in the A&D sector in KSA.
- Strong knowledge of office furniture brands and trends.
- Established network within the KSA A&D community.
- Fluent in English; Arabic is a plus.
- Proficient in Excel, PowerPoint, and CRM tools.
- Valid Saudi driving license and willingness to travel.

Package:
Monthly salary between 23,000 and 28,000 AED, with bonus points for experience in healthcare or education sectors and project bidding.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير مبيعات

مدير مبيعات

📣 إعلانجديدة

مصنع الخرسانة الجاهزة الحربي - هاروكسيون

دوام كامل
انضم إلى فريقنا كمدير مبيعات!
نحن في مصنع خرسانة جاهزة رائد في مدينة الرياض، نقدم حلولًا متكاملة لقطاع المقاولات والمشاريع السكنية والتجارية. نحن نبحث عن مدير مبيعات محترف وذو خبرة عميقة في قطاع الخرسانة الجاهزة لقيادة فريق المبيعات وتطوير استراتيجيات فعّالة لزيادة المبيعات.

المهام والمسؤوليات:
  • وضع وتنفيذ استراتيجية مبيعات شاملة لقطاع الخرسانة الجاهزة.
  • قيادة وتطوير فريق المبيعات ومتابعة أدائهم وتحقيق المستهدفات.
  • بناء علاقات استراتيجية مع شركات المقاولات والمطورين العقاريين.
  • التفاوض على العقود والاتفاقيات التجارية ومتابعة تنفيذها.
  • تحليل السوق والمنافسين وتحديد الفرص الجديدة.
  • إعداد تقارير دورية للإدارة العليا عن الأداء والمبيعات.
  • التنسيق مع أقسام الإنتاج والتشغيل والجودة والتسويق لضمان الالتزام بالمواعيد ومتطلبات العملاء.

المؤهلات المطلوبة:
  • خبرة لا تقل عن 8 – 12 سنة في مجال مبيعات الخرسانة الجاهزة.
  • خبرة مثبتة كمدير مبيعات أو رئيس قسم مبيعات في مصنع خرسانة.
  • معرفة قوية بسوق المقاولات والمشاريع في مدينة الرياض.
  • شبكة علاقات قوية مع شركات المقاولات والمطورين.
  • مهارات عالية في التفاوض وإغلاق الصفقات وإدارة الفرق.
  • إجادة استخدام أنظمة CRM وإعداد التقارير.
  • رخصة قيادة سارية.

المزايا:
  • راتب تنافسي حسب الخبرة.
  • عمولات مجزية على الأداء.
  • سيارة + هاتف.
  • بيئة عمل احترافية وداعمة.
  • صلاحيات حقيقية لاتخاذ القرار والتطوير.

يرجى عدم التقديم إذا لم يكن لديك خبرة في مبيعات الخرسانة الجاهزة، ويجب أن تكون متواجدًا في الرياض.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير تشغيل

مدير تشغيل

📣 إعلانجديدة

شركة المتمكنة العربية للتجارة والمقاولات Al Motamakena Al Arabia For Trading and Contracting

دوام كامل
Join Our Team as an Operations Manager!
Al-Motamakena Al-Arabia for Trading and Contracting is a leading entity in the construction and building industry since 2013, dedicated to delivering top-tier infrastructure solutions through innovation and skilled professionals.

Role Overview:
This full-time, on-site Operations Manager position is based in Riyadh, where you will oversee daily operations, manage project timelines, and ensure efficiency across teams. You will coordinate with different departments, supervise staff, manage budgets, and ensure compliance with policies and standards. Additionally, you will play a vital role in strategic planning and fostering a collaborative work environment.

Key Responsibilities:
  • Oversee daily operations and optimize workflow processes.
  • Manage project timelines and budgets effectively.
  • Coordinate with various departments and ensure staff performance.
  • Ensure compliance with company policies and industry standards.
  • Contribute to strategic planning initiatives.

Qualifications:
  • 15+ years of experience in contracting with proven leadership skills.
  • Strong knowledge of the construction and building industry.
  • Ability to formulate operational strategies and analyze performance metrics.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in project management tools and software.
  • Bachelor's degree in Business Administration, Construction Management, or related field (or equivalent experience).
  • Knowledge of safety and regulatory compliance is a plus.

Apply now and be part of our growing team!

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير تشغيل

مدير تشغيل

📣 إعلانجديدة

شركة المتمكنة العربية للتجارة والمقاولات Al Motamakena Al Arabia For Trading and Contracting

دوام كامل
Join Our Team as an Operations Manager!

We are looking for a dynamic Operations Manager to lead our daily operations at شركة المتمكنة العربية للتجارة والمقاولات. Founded in 2013, our company has become a leader in the construction industry, providing top-notch services and innovative solutions.

Role Overview:
This full-time position is based in Riyadh, where you will oversee day-to-day operations, manage project timelines, and optimize workflow processes. You will coordinate with various departments, supervise staff performance, and manage budgets while ensuring compliance with industry standards.

Key Responsibilities:
  • Coordinate operations across departments.
  • Supervise staff and track performance metrics.
  • Manage budgets and formulate operational strategies.
  • Conduct strategic planning and enhance workplace collaboration.
  • Ensure adherence to safety and regulatory compliance.

Qualifications:
  • 15+ years of experience in contracting.
  • Strong knowledge of the construction industry including mechanical and electrical works.
  • Please possess excellent problem-solving and decision-making skills.
  • Bachelor's degree in Business Administration or Construction Management (or equivalent experience).
  • Familiarity with project management tools and compliance standards is preferred.

If you are a motivated leader ready to make an impact, we invite you to apply!

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير مبيعات إقليمي

مدير مبيعات إقليمي

📣 إعلانجديدة

شركة بازيلم للتجارة

دوام كامل
Join Baazeem Trading Company as a Regional Sales Manager!
We are seeking a highly driven and hands-on Regional Sales Manager to lead and expand our sales operations within the assigned region. The ideal candidate will have strong experience across multiple sales channels and a proven track record in managing key customers and large retail accounts.

Key Responsibilities:
  • Lead, manage, and develop the regional sales team to achieve targets and business growth.
  • Build and maintain strong relationships with key customers.
  • Drive sales across all channels (Modern Trade, Traditional Trade, Wholesale).
  • Develop and execute regional sales strategies based on market insights.
  • Actively support the sales team in the field, including visiting customers and handling escalated issues directly.
  • Work closely with sales representatives during customer visits to resolve problems and ensure service excellence.
  • Monitor market trends and identify growth opportunities.
  • Ensure proper execution of trade activities and agreements.
  • Track sales performance and provide actionable reports.
  • Coach and develop the sales team to improve performance.

Qualifications:
  • Minimum 5–8 years of experience in FMCG sales, with at least 2–3 years in a managerial role.
  • Strong experience managing multiple sales channels.
  • Proven experience dealing with key customers at head office level.
  • Hands-on field experience and willingness to be actively present in the market.
  • Strong leadership, coaching, and problem-solving skills.
  • Excellent negotiation and relationship management abilities.
  • Fluent in English.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير تطوير اعمال

مدير تطوير اعمال

📣 إعلانجديدة

فارما أفالون

دوام كامل
Join Avalon Pharma as a Business Development Manager!

Avalon Pharma, a leading regional healthcare company, is seeking a skilled Business Development Manager to advance our partnership strategies. This role is crucial for sourcing opportunities and nurturing relationships in the pharmaceutical industry.

Main Responsibilities:
  • Opportunity Sourcing & Deal Flow: Identify new business opportunities and maintain a qualified deal pipeline.
  • Partner Engagement & Relationship Management: Build and uphold relationships with partners and represent Avalon Pharma at external meetings.
  • Deal Execution & Negotiation: Manage the entire deal lifecycle and lead negotiation processes.
  • Business Case Development: Create financial and commercial business cases while assessing risks and recommending decisions.
  • Partner Ecosystem Contribution: Update partner databases and support collaboration efforts.
  • Market Intelligence: Monitor industry trends and provide insights for strategic direction.
  • Reporting & Coordination: Prepare BD activity reports and ensure proper documentation.

Prerequisites:
  • Bachelor’s degree in Pharma, Business, or a relevant field (MBA is a plus).
  • 6–10 years of experience in the pharmaceutical industry with a focus on business development.

Be part of a company that prioritizes innovation and quality in healthcare solutions! Apply now to shape the future of Avalon Pharma.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير موارد بشرية

مدير موارد بشرية

📣 إعلانجديدة

ريشمونت

دوام كامل
Your Mission
Develop and implement the HR strategy in the assigned scope that aligns with the Group HR strategy and long-term business objectives of the assigned organizational unit(s).

HOW WILL YOU MAKE AN IMPACT?
  • Develop and implement the HR strategy in alignment with the Group HR strategy and long-term business objectives of the assigned organizational unit(s).
  • Contribute to the formation of functional strategy through specialist expertise and insights, ensuring alignment with business needs.
  • Analyze external developments and emerging issues, evaluating their potential impact on the organization.
  • Conduct complex analyses of HR data to identify key trends and create HR insights that enhance employee engagement and business performance.
  • Draft HR frameworks and tools for recruitment, performance management, development, career and succession planning, compensation and benefits, diversity, employee onboarding and offboarding, and talent retention, ensuring compliance with design principles, internal policies, and legal requirements.
  • Provide specialist advice on policy interpretation and application, resolving queries and referring complex issues as needed.
  • Communicate the local action plan, explaining its relation to the function's strategy and the broader organization's mission and vision, and motivate employees to achieve business goals.
  • Develop and monitor procedures for the organization, ensuring effective implementation.
  • Manage budgets or conduct complex budget analyses, ensuring financial objectives are met.
  • Develop and test HR data collection forms or questionnaires to ensure relevant data collection.
  • Identify and address individual development needs within the team, planning and implementing actions to build capabilities.
  • Provide training or coaching to improve performance and fulfill potential.
  • Set and achieve performance objectives using the organization's performance management systems.
  • Manage workstreams or small projects within transformational change programs, ensuring integration with related projects and building acceptance of change.
  • Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities.

Qualifications
  • Bachelor's Degree or equivalent level required.
  • Experience in dealing with various situations and advising others.
  • Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير مبيعات

مدير مبيعات

📣 إعلانجديدة

Makanat

دوام كامل
About the Role
The Sales Manager at Makanat plays a pivotal role in developing and managing client relationships primarily within the Events or Visual Production verticals. Reporting directly to the CEO, you will have the opportunity to contribute to the growth of Makanat's commercial operations by driving booking volume and expanding our portfolio of corporate clients.

Key Responsibilities:
  • Build and manage a portfolio of corporate accounts within the events or visual production sector.
  • Manage the full sales cycle from prospecting and pitching to negotiation, closing, and handover to operations.
  • Collaborate with internal teams to align our platform offerings with client requirements.
  • Achieve agreed commercial targets and report on progress on a regular basis.
  • Represent Makanat at industry meetings and engagements across the Kingdom.

Candidate Profile:
We are looking for a candidate with:
  • A minimum of 4 years of professional experience in B2B sales, account management, or business development.
  • An established professional network within the Saudi events or visual production sector.
  • A demonstrated track record of achieving commercial targets and successfully closing deals.
  • Strong communication and negotiation skills, with proficiency in both Arabic and English.
  • Residency in the Kingdom of Saudi Arabia, with the flexibility to travel for client meetings as necessary.

Compensation and Benefits:
A competitive remuneration package will be discussed during the interview process, commensurate with your experience and qualifications.

Target Start Date: May 2026.

Applications should be sent to h@*************** with the subject line "Account Executive — Events" or "Account Executive — Production".

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير مبيعات

مدير مبيعات

📣 إعلانجديدة

دي إكس سي تكنولوجيا

دوام كامل
About the Job:
Join DXC Technology as a Sales Manager where you will play a crucial role in driving growth across the Public Sector and other strategic industries. Your expertise will contribute to developing and implementing strategic sales plans aimed at achieving business objectives.

Key Responsibilities:
  • Identify and pursue new business opportunities within targeted industries, including Oil & Gas and Telecommunications.
  • Lead the sales cycle from prospecting and qualifying leads to closing high-value deals.
  • Build and maintain strong relationships with key decision-makers and stakeholders across sectors.
  • Collaborate with pre-sales, delivery, and support teams to ensure successful delivery and customer satisfaction.
  • Stay updated on market trends and competitor activities to spot opportunities and risks.
  • Prepare and deliver compelling proposals and presentations that showcase the value of DXC’s offerings.

Basic Qualifications:
  • Bachelor’s degree in a relevant field or equivalent experience.
  • Proven success in sales with a focus on large deals in the Public Sector.
  • Experience with Oil & Gas and Telecommunication customers is preferred.
  • Strong professional network and relationships within the target industries.
  • Excellent communication, negotiation, and interpersonal skills.
  • 5-7 years of relevant industry experience.
  • Fluency in English; Arabic language skills are essential.

Other Qualifications:
  • Advanced degree in a relevant field is a plus.
  • Relevant certifications such as CSP or CSEP are a plus.

At DXC Technology, we are committed to fostering an inclusive environment where everyone can thrive. Join us to make significant impacts in your career and the industries you serve.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير تسويق

مدير تسويق

📣 إعلانجديدة

شركة التجارة العامة (GTC) مجموعة العليان

دوام كامل
Join the General Trading Company (GTC) Olayan Group as a Trade Marketing Manager!
As a key player in the Saudi market, you will be responsible for developing and executing effective brand strategies that drive market growth.

Role Purpose: The Trade Marketing Manager will lead the implementation of brand strategies tailored for the Saudi market, ensuring alignment with business objectives and maximizing market share.

Job Responsibilities:
  • Manage the total primary sales budget and forecast performance.
  • Negotiate and finalize annual business plans with principals, focusing on budget maximization.
  • Enhance gross margins through effective negotiations and product mix management.
  • Monitor operations to ensure alignment of manpower with business needs.
  • Build strong relationships with top wholesalers and manage pricing strategies.
  • Prepare retail audits and monitor performance against competitors.
  • Collaborate with the Sales Director to utilize data for strategic decisions.
  • Organize field visits and meetings across key regions including Jeddah, Riyadh, Dammam, and Abha.
  • Manage stock levels and ensure optimal inventory rotation.

Qualifications:
- Bachelor's degree in Business or Marketing.
- Minimum of 6 to 7 years of sales management experience, ideally with 2-3 years in trade marketing.

About Us:
The General Trading Company (GTC) Olayan Group is a leading importer and distributor in Saudi Arabia. Founded in 1954, GTC has built a strong reputation for delivering quality consumer products across the Kingdom. Join our dynamic team and be a part of our commitment to excellence in the marketplace.

breifcase2-5 سنة

locationالرياض

منذ يومان
مدير مبيعات

مدير مبيعات

📣 إعلانجديدة

هيلتون

دوام كامل
Join Hilton as a Sales Manager
As a Sales Manager at Hilton, you will analyze local market trends and competitor activity to recommend strategies that maintain the hotel’s leadership in the marketplace. Your contribution will be essential in developing future and repeat business.

Key Responsibilities:
  • Analyze local market trends and competitor activity to identify business leads.
  • Develop customer accounts and travel within the local area to drive business into the hotel and increase market share.
  • Negotiate room rates/packages with corporate clients.
  • Implement creative local marketing channels, including social media.
  • Prepare contracts in accordance with current business conditions.
  • Work within current business strategies and recognize potential opportunities.
  • Cooperate with other departments to create exceptional guest experiences.
  • Attend sales events as required and produce accurate reports.
  • Manage staff performance in compliance with policies.
  • Recruit, manage, train, and develop the Sales team.

What We Are Looking For:
A Sales Manager should uphold the values of Hilton while working collaboratively with team members. You will need:
  • Positive attitude and good communication skills.
  • Commitment to high-level customer service.
  • Flexibility to adapt to various work situations.
  • Ability to work under pressure independently.
  • Experience in a sales role with a proven sales track record.

Preferred Qualifications:
While not mandatory, having knowledge of the local market and hospitality industry is advantageous. A degree-level qualification in a relevant field is also preferred.

About Hilton:
Hilton is a leading global hospitality company with over 9,100 properties in 143 countries, dedicated to exceptional guest experiences. Join us in our commitment to creating remarkable hospitality experiences worldwide.

breifcase2-5 سنة

locationالرياض

منذ يومان
مسؤول عمليات

مسؤول عمليات

📣 إعلانجديدة

Lumi

دوام كامل
Join Lumi as an Operations Control Officer!
We are looking for a proactive and detail-oriented Operations Control Officer who will act as the central control point for operational requests. In this role, you will ensure efficient ticket handling, SLA adherence, and seamless coordination across the Call Center, branches, and internal departments, while driving service excellence and continuous improvement.

Key Responsibilities:
  • Manage all operational and back-office tickets (internal and external), ensuring timely resolution within SLAs.
  • Act as the central control point for requests by validating, redirecting, or escalating when required.
  • Handle customer complaints and escalations across non-call channels, ensuring proper resolution and documentation.
  • Coordinate with branches, IT, and internal teams to ensure smooth and efficient service delivery.
  • Monitor SLA performance and identify bottlenecks or delays in ticket handling.
  • Prepare daily and weekly reports, analyzing trends and highlighting recurring issues.
  • Provide actionable insights and recommendations to improve operational performance.
  • Identify workflow inefficiencies and support process improvement and automation initiatives.
  • Ensure quality, accuracy, and compliance with internal policies and procedures.

Requirements:
  • Bachelor’s degree in Business Administration or a related field.
  • 3–6 years of experience in Customer Service or operations.
  • Strong communication and problem-solving skills.

breifcase2-5 سنة

locationالرياض

منذ يومان