• Provide administrative and clerical support to the team or department.
• Manage correspondence, filing, document control, and office records.
• Schedule meetings, prepare agendas, and coordinate logistics.
• Maintain reports, trackers, and general administrative documentation.
• Support travel arrangements, office supplies, and day-to-day office operations.
• Coordinate with internal teams and external parties as required.

• Diploma or bachelor’s degree in Business Administration or related field preferred.
• Previous administrative experience is an advantage.
• Proficient in MS Office applications.
• Strong organizational, communication, and time-management skills.

• Manage the OUL calendar, scheduling meetings and communications with stakeholders.
• Handle incoming and outgoing correspondence including emails, phone calls, and letters.
• Assist in preparing reports and presentations as needed by the OUL.
• Maintain accurate records related to division administration.
• Organize departmental meetings and follow up on action items.
• Perform general office duties such as ordering supplies and managing office equipment.
• Track and report data on staff retention and vacancies.
• Support special projects and initiatives, monitoring progress.
• Facilitate communication between the OUL and staff, addressing inquiries.
• Ensure confidentiality of sensitive information and compliance with relevant regulations.

• Minimum of 2 years in an administrative role, preferably in a hospital environment.
• A degree in administration or related field, with necessary computer training.
• Excellent command of oral and written English.
• Strong computer skills including proficiency in MS Excel, Outlook, Word, and PowerPoint.

• Oversee the reception area, including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guest bookings and queries professionally.
• Promote and upsell spa services and retail products.
• Follow the Spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of spa treatments, services, and products to advise guests appropriately.
• Record reservations and manage appointment schedules.
• Perform confirmation calls and check guests in and out, adhering to payment and cash handling procedures.
• Manage client profiles and prepare daily reports in accordance with SOP.
• Stay informed on resort activities and promote them to guests.
• Handle guest queries and complaints efficiently and professionally.
• Ensure the working environment is clean and organized.
• Monitor supplies and towels, ensuring readiness for guests.

Customer Support Agent

Location

Khobar, Saudi Arabia

About NowPay

NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.

Position Summary

We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.

The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chat, and other support channels.

• Provide accurate information regarding NowPay products, services, and processes.

• Resolve customer complaints and issues in a professional and timely manner.

• Escalate complex cases to the relevant internal departments and follow up until resolution.

• Maintain high levels of customer satisfaction and service quality.

• Document customer interactions and update records accurately in internal systems.

• Follow established customer support procedures and service standards.

• Identify recurring customer concerns and provide feedback for process improvement.

• Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.

• Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.

• Previous experience in a bank call center is mandatory.

• Minimum 1 year of experience in customer service, customer support, or contact center operations.

• Experience within the banking, fintech, or financial services industry is highly preferred.

• Excellent verbal and written communication skills in Arabic and English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer interactions professionally and empathetically.

• Good computer skills and familiarity with CRM or ticketing systems.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment.

Working Schedule

• 5 working days per week.

• 2 days off per week.

• Working hours: 9:00 AM to 5:00 PM.

What We Offer

• Competitive salary package.

• Professional development and growth opportunities.

• Dynamic and collaborative fintech work environment.

• Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.

If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.

• Answer all incoming calls from guests and connect them to the appropriate extensions efficiently.
• Take accurate messages for guests and deliver them promptly.
• Manage guests' requests for DND (Do Not Disturb) statuses and personal wakeup calls.
• Assist guests by providing information or handling requests and complaints, referring issues to relevant personnel when necessary.
• Serve as the communication center during emergencies.
• Maintain a record of domestic and international calls.
• Ensure the smooth functioning of TV channels and public area music.
• Keep informed about hotel products, emergency procedures, and staff directory updates.
• Maintain a clean and organized work area.

• Attending all incoming and outgoing calls
• Receiving, sending, distributing, and logging all faxes, mails, and courier documents
• Maintaining up-to-date telephone directories for Yokogawa offices, customers, and vendors
• Verifying telephone bills and courier invoices
• Logging visitor details and assisting with the admin group's security schedule

• Proficient in English (speaking, reading, writing)
• Excellent telephone skills

• Good knowledge of Microsoft Office (Word, Excel)
• Strong communication and document management skills

📢 Job Announcement | Host in the Restaurant Field 🛎️

We are looking for a Saudi Host to join the team.

Requirements:

* Saudi nationality
* Excellent communication skills
* Proficiency in computer usage
* Politeness and good reception

📍 Workplace: Al Khobar
📩 To apply, please send your CV to: j@**************

• Execute and acquire all staff visas and labor cards.
• Liaise with local administration and regional HR to ensure compliance with KSA Government regulations.
• Ensure timely completion and receipt of documents for visa approvals.
• Maintain optimal relations with security departments for work permits and IDs.
• Support the organization in the collection of accounts receivables when electronic transfer is not possible.
• Guide employees in renewing their visas and necessary paperwork.
• Coordinate with governmental authorities for adherence to labor laws and administrative requirements.
• Assist with marketing support, customer seminars, training, and travel arrangements.

• Fluency in Arabic with a good command of English.
• Understanding of KSA Labour laws.
• Computer literate with MS Office proficiency.
• Strong communication and organizational skills.