Receptionist Jobs in Al ula

Job Overview
Join Banyan Tree AlUla, an exquisite desert retreat that embodies the pinnacle of luxury in AlUla, Saudi Arabia. As a Front Office Agent, you will be at the forefront of our guest experience, ensuring seamless check-in and check-out processes while providing exceptional customer service.

Key Responsibilities:

• Register and accommodate all guest arrivals according to established procedures.
• Execute check-in, check-out, and room change procedures accurately in the hotel system.
• Manage cashier float and maintain accurate daily reports of all transactions.
• Assist guests with currency exchange and address any inquiries.
• Stay informed on accounting procedures and special promotion programs.
• Handle guest complaints with professionalism, referring to supervisors when necessary.
• Prepare detailed reports for night audits and ensure all front desk areas meet cleanliness standards.
• Adhere to health and safety policies while performing related duties.

Qualifications:

• Strong written and verbal communication skills in English and Arabic.
• Minimum of 2 years experience in Guest Relations, preferably in a 4 or 5-star hotel.
• Ability to work cohesively within a multicultural team and provide exceptional guest service.

Embrace this opportunity to enhance your career in hospitality with Banyan Tree.